FixMe.IT Reviews

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine.

No ability to force wake a machine on unattended access.

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

I like that I can help my clients immediately when they need help.

I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size.

This software permits me to connect to a client's computer system quickly and reliably. The download and installation of the client software requires only standard user rights on the client system. Connecting to the client requires the client to provide a session specific "client ID" to the support person. The connection with the remote computer is encrypted for obvious security reasons. Once connected, the client's screen is shared as is the mouse and keyboard. With FixMe.IT, multiple connections can be open simultaneously, so a support agent can handle multiple clients at the same time. The client always has the ability to terminate the connection at any time during the remote session. Additionally, once the session has been completed and the client has been disconnected, the software is automatically uninstalled from the client computer. The annual price per license is only $300 for which is an exceptional bargain when compared to most other professional remote support platforms. One license is for one support agent and virtually unlimited clients. There is not any additional cost for clients or the number of client connections you make.

The only shortcoming that I have found with this application is the lack of support for MAC and Linux clients. FixMe.it (Techinline) software is designed for use only on Windows.

very easy for end user to get logged in.

very easy for IT representative to download and open.

No Mac access
No file transfer capabilities.

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Easy to have remote users install. Simple console. Great value for money.

No Apple support, no multi user support.

The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010!

I would really like to see FixMe.IT span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on.

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

We have used this product for years and we couldn't give the level of support we do without it. It allows us to take care of most of our clients issues without leaving our office and lets us work on a number of different clients at the same time. It actually does allow us to be multiple places at once. Without FixMeIt we would need to hire more people to provide the same level of service. A fantastic product, great support and they are always open to hearing ways to enhance or improve the product. Then throw in the great pricing and there is nothing like it!

None I can think of. We are always putting in suggestions to add features like notification when one of the clients goes of line, etc. Their support staff response quickly and gives the ideas consideration. This is really a pro, rather than a con but the form to complete this survey required me to put in at least a 100 characters in the Cons.

I currently use Logmein and FixMe.IT and for the price FixMe.IT is easy to use and works as it should.
you can set up unattended access.
we have a link on our website to direct our clients to use when we need access that is not setup as unattended.

Only Windows based computers
we can not access Apple computers

The image quality and response times are excellent even with a poor internet connection. In extreme situations we still have access to our client's screens long after the accompanying Skype call has lost its connection.

It very cost effective as we do not need a license for everyone in the team, we rarely need more connections at any one time than the 3 seats we have purchased.

Our clients find it very easy to connect and it is the desktop sharing app which is blocked least by our customers - all UK Higher Education Institutions with strict security policies.

We have used it for so long we no longer find anything that we would like changed.

>It is very easy for the customer to get connected
>Managing multiple computers is a great feature
>Transferring files is a piece of cake
>Reboot and reconnect helps my support sessions go fast with less pain for the customer
>You can't beat the cost
>Unattended access is very easy to setup and initiate when appropriate

I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more.

I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen.

This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers.

The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one.

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

Please read comments. All positive.

None really.