ActiveCampaign Reviews
ActiveCampaign
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2495 Reviews
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended, user-friendly, and helpful
Reviewed on 2023/08/15
We can identify which contacts are most interested in our content and website thanks to Active...
We can identify which contacts are most interested in our content and website thanks to Active Campaign, we can sell more conference tickets, and we can learn more about our audience by analyzing their open and click rates. With the help of these resources, we can divide our target audience into the subsets we need to accomplish our aims.
Pros
We've seen significant efficiency gains thanks to Active Campaign. They have made it simple to set up automated email sequences, or "drip campaigns," that will keep our subscribers and viewers interested. To generate sales, set up reminders, and get rid of inactive contacts has all been aided by this. Easy contact tagging, list segmentation, and A/B testing are other highlights. Active Campaign is simple to use, and there are many tutorials and guides available online.
Cons
We were initially put off by the software's seeming complexity and difficulty. However, there is a learning curve associated with it, and it does take some time to properly comprehend and apply all of its capabilities. After putting in the work, though, we found that it was well worth it. ActiveCampaign is great, and we highly recommend it.
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must have autoresponder
Reviewed on 2024/04/07
My overall experience with active campaign has been very good I've been with them for about 7 years...
My overall experience with active campaign has been very good I've been with them for about 7 years now I've never had any issues with the software it works perfectly fine I'm a happy customer five-star.
Pros
What I like about active campaign is that it's very fast I've never had any issues with it great security and I'm able to do everything from one dashboard setup was also very easy as well.
Cons
The only thing I could say that I like lease is I wish it could be a little bit cheaper as active campaign is more on the high end side so a lot of people still can't afford it.
Alternatives Considered
MailchimpReasons for Switching to ActiveCampaign
I chose active campaign because I knew about the software from a long time and a friend of mine recommended it so I tried it.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Used to be best in class: now they're somewhat lagging behind
Reviewed on 2024/01/05
WARNING: this review is more of a heads-up for Active Campaign, in case they ever read it :) The...
WARNING: this review is more of a heads-up for Active Campaign, in case they ever read it :) The product is great, with very high performance and an easy set up if you are not a newbie in the marketing automation space. However:
- the prices have gone up consistently without a serious improvement in features
-despite their position in the market, their integration with woocommerce requires manual coding when it comes to syncing anything different than standard order statuses. In our case, it often happens with Woocomerce subscriptions. This does not mean that you cannot achieve a perfect sync of your ecommerce data, only that the time and testing required would substantially increase the price for our end clients (agency here). This is why whenever there is any custom woocommerce integration to deal with we tend not to advice for Active Campaign.
Pros
The automation management system is really one of the best on the market.
As mentioned, you might have to struggle for deep, manual integration if you have specific ecommerce needs (i.e. subscription products whose membership status needs to trigger actions in the automations) but a part from that their approach is still the best on the market for that, you even have an automation map to keep track of how automations connect to each other.
Cons
Right now definitely a) the cost: there is a lot of fresher solutions that come for a fraction of AC's licence cost and perform as much as good, if you are willing to close an eye on usability and some specific features. b) data export: AC tries to discourage your migration to other platforms. I.e.: if you want to export all your contacts with the information of the lists they are in, you will have to export each list separately. Also, you can't export ecommerce data together with the contacts, you will need to resync your new platform with your ecommere
Reasons for Choosing ActiveCampaign
couldn't meet our client's ecommerce needs.Switched From
Mailchimp- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ActiveCampaign helped us reign in marketing with its incredible campaigns management features.
Reviewed on 2024/10/25
The experience since the start has been incredible in every possible way. ActiveCampaign has been a...
The experience since the start has been incredible in every possible way. ActiveCampaign has been a very rewarding marketing tool that has helped us run very successful marketing campaigns to promote our business. It has helped us to attract and capture new customers by giving us an efficient platform to communicate with leads during campaigns.
Pros
After the first implemention, our transition to ActiveCampaign was made smooth by the short learning curve. There are very impressive task automations in ActiveCampaign that allows us to automate the routine marketing tasks like email follow ups. We are pleased by the quality of the support services we get from ActiveCampaign support team. ActiveCampaign metrics reports provide very useful insights about our campaigns that help us to evaluate their performances and make necessary changes to make the campaigns even more productive.
Cons
Everything about ActiveCampaign has been in check. There is nothing unpleasant about any of its features.
- Industry: Semiconductors
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent marketing automation platform
Reviewed on 2024/03/28
I was able to get the platform fully functional within one week, including linking it with my...
I was able to get the platform fully functional within one week, including linking it with my website and CRM system. If is very easy to update contacts and create new automations.
Pros
Very easy to use: can quickly set up many automations, easy to create contact sub-groups, and send out email campaigns. If you have any issues, their customer support is outstanding!
Cons
While pretty good, the email marketing module is inferior to MailChimp.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing ActiveCampaign
I was looking for more of a complete marketing automation platform.Switched From
MailchimpReasons for Switching to ActiveCampaign
Too expensive both in monthly and set up costs.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Amazing product for the more experienced
Reviewed on 2024/05/06
Pros
I love that Active Campaign has almost endless possibilities. My whole business is built on e-mail marketing and AC takes the work out of my strategy.
Cons
It looks pretty dated and it's laggy at times. Also, sometimes a scheduled campaign doesn't work or gets stuck and you don't get an error or message about it.
Alternatives Considered
FlodeskReasons for Choosing ActiveCampaign
AC has a lot more options and works together with almost every softwareSwitched From
MailchimpReasons for Switching to ActiveCampaign
More options to build funnels and segment leads- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ottimo tool
Reviewed on 2024/09/03
Pros
easy to use and very efficient, I use it every day
Cons
too expensive, would be great to have smaller amount of contacts to buying
Alternatives Considered
MailchimpReasons for Switching to ActiveCampaign
have been suggest from people older than me in the business- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ActiveCampaign: good solution for next level online marketing
Reviewed on 2024/04/02
a good decision for my company, in order to manage newsletters and mail marketing
a good decision for my company, in order to manage newsletters and mail marketing
Pros
powerful automation features, good API for own extensions, many plugins available, good online documentation and training material
Cons
price is a bit high, website is not always updating correctly
Alternatives Considered
BrevoReasons for Switching to ActiveCampaign
was initially using SendinBlue (now Brevo). I did not like the integration in Wordpress, so i switched.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ActiveCampaign Leads the Way in Email Automation
Reviewed on 2024/04/18
Overall, I love ActiveCampaign. It is one of my favourite email marketing platforms.
Overall, I love ActiveCampaign. It is one of my favourite email marketing platforms.
Pros
I love the ability to set up complex flows based on conditional logic and user actions to make sure my marketing emails get sent to the right people at the right time.
Cons
The pricing can be tough to justify for smaller startups with smaller email lists.
Alternatives Considered
EnchargeReasons for Choosing ActiveCampaign
I actually switched back to Encharge because their automations are catching up to ActiveCampaign, and their pricing fits my budget.Switched From
Encharge- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Does the job
Reviewed on 2024/06/23
ActiveCampaign works well but can be expensive. I am now using mailerlite which is comparable less...
ActiveCampaign works well but can be expensive. I am now using mailerlite which is comparable less expensivr.
Pros
I like the interface and functionality compared to some other email marketing software.
Cons
What I liked least is that as the subscriber list gets bigger it can become expensive to use.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Fragile System Resulted in Lost Revenue
Reviewed on 2024/02/14
We were reasonably satisfied with Active Campaign for the first two years. The system is very slow...
We were reasonably satisfied with Active Campaign for the first two years. The system is very slow and affects the user experience, but the automations were nice. However, for a system to break so easily for making such a small change which led to significant lost revenue, caused us to change our opinion of AC. Even when asking Customer Support for help, they simply told us everything was working as expected. No credits, no help, little to no sympathy. We used their system to generate revenue, not lose it.
Pros
I liked having the CRM and email marketing automations all within one solution. This made it easier to track leads as well as provide multiple follow-up emails with interested contacts.
Cons
The fragility of the online forms led to a broken automation that was hidden from us for 6 months and cost us $10,000's in lost revenue. We utilized AC's online web form to collect contact information (highest quality leads), but when we made a small wording change to one of the form options, this broke the automation entired and we ceased getting any leads from this channel. When we contacted Customer Support, they told us it was working as expected, yet there was no warning from the system indicating that we were at risk of breaking an automation, nor did their user guide provide any such information either.
- Industry: Education Management
- Company size: Self Employed
- Used Weekly for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Passing on This CRM Platform Might Be a Wiser Choice
Reviewed on 2024/01/14
Unfortunately, our experience with this platform was more than disappointing. Communication,...
Unfortunately, our experience with this platform was more than disappointing. Communication, charging methods, and pricing did not fit with with our company’s important needs
Pros
Not much at all. The ability to COLLECT & STORE our contacts was the only benefit to our company
Cons
Inability to contact ActiveCampaign via phone except for Sales purposes. Company had only ONE phone number, and one had to DIG to find it (Sales phone number.)
Also, automatic charges by ActiveCampaign when we were not wanting to renew were not appreciated.
Reasons for Switching to ActiveCampaign
Thought features & support would be much better. Began our subscription with phone support the 1st year but that was discontinued by the company shortly thereafter—-this did not help our company, our customers, nor our staff.- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A robust CRM with everything you need.
Reviewed on 2023/09/12
ActiveCampaign's email campaign management features have helped me streamline my marketing efforts,...
ActiveCampaign's email campaign management features have helped me streamline my marketing efforts, improve engagement with my audience, and achieve better results. It caters perfectly to me as a beginner and my small business, a valuable asset for my business that I could not do without!
Pros
ActiveCampaign is eventually easy to use - it does have a slight leaning curve as with all new software that you are unsure of. It is worth it though and very easily integrated into my business workflow. I like how user-friendly the email builder is. It's drag-and-drop, which makes creating visually appealing emails a breeze. I can customize the design to match my brand without needing to be a design expert. automation capabilities are a game-changer. I can set up email sequences and workflows to nurture leads, send targeted follow-ups to leads and can segment my audience based on their behaviours. The detailed reporting and analytics provide valuable insights into the performance of my email campaigns. I can see open rates, click-through rates, conversion rates, and more, which helps me make data-driven decisions to improve my marketing strategy.
Cons
At first there is a steep learning curve but I feel that it is worth it in the end. Once you are comfortable with the software there is so much you can do.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Digital marketing using campaigns has gotten a whole lot easier with ActiveCampaign.
Reviewed on 2024/09/25
ActiveCampaign has offered us the most successful experience in creating, running and managing...
ActiveCampaign has offered us the most successful experience in creating, running and managing marketing campaigns. It allows us to create personalized campaigns to target specific audiences which increases our chances of attracting more leads. ActiveCampaign has helped us get the most from our marketing campaigns.
Pros
ActiveCampaign has alway won the day for us by making it so easy to perform the tedious tasks that has to be done now and then. It also has very productive prospecting tools that help us personalize our campaigns to target specific audience. ActiveCampaign gives us useful performance insights and reports that help us take informed actions to improve returns from our marketing campaigns.
Cons
It has been all smooth with ActiveCampaign and we have not had any issues to complain about.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Powerful email marketing and automation
Reviewed on 2024/11/12
Overall, ActiveCampaign is an effective platform for those looking to automate their email...
Overall, ActiveCampaign is an effective platform for those looking to automate their email marketing and lead nurturing. Despite the initial learning curve, it’s rewarding once you get the hang of it, providing excellent functionality and flexibility.
Pros
The automation capabilities were the highlight. ActiveCampaign allows you to build highly customized workflows, automate follow-ups, and segment audiences easily, all with a visual drag-and-drop editor.
Cons
While robust, ActiveCampaign can feel complex, especially for beginners. Some of the advanced features come with a learning curve, and the higher-tier plans can be costly for small businesses.
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ActiveCampaign for Sales & Marketing
Reviewed on 2024/02/05
Pros
ActiveCampaign eradicated traditional marketing strategies such as billboards via email marketing optimization.
Cons
Unlike most of it’s alternatives, ActiveCampaign lack website builder tools.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Nganga Views on ActiveCampaign
Reviewed on 2024/04/30
Pros
Ease if creating, customizing and sending high volume outbound marketing emails is what I like most.
Cons
At the moment I do not experience any drawback on AC.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
ActiveCampaign: Elevate Your Email Marketing Game with Precision and Power
Reviewed on 2024/02/12
Pros
Having recently incorporated ActiveCampaign into my email marketing strategy, I've been truly impressed with the results. This software offers a comprehensive suite of features, from crafting personalized campaigns to advanced list management, providing a robust tool to maximize the impact of your email communications.
Cons
A potential drawback is that the learning curve is a bit steep for beginners like me due to its extensive feature set. The prices are also somewhat high, especially as the number of contacts increases.
- Industry: Information Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Guaranteed way to super change your work. ActiveCampaign is user friendly.
Reviewed on 2023/12/08
Best and secure way to build lasting impression on clients. Never disappointing.
Best and secure way to build lasting impression on clients. Never disappointing.
Pros
ActiveCampaign has enhanced communication within the organization. This is the key pillar to our success story. Giving our clients the best experience with our services by creating personalized messages and delivering to them securely via emails. The best thing is that our clients can reach us from anywhere at anytime. We have received a great response and the results are visible from our end. Keep up ActiveCampaign.
Cons
Ideal tool. ActiveCampaign has no negativity. It has delivered the best in the most cost effective way.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Ineffective business model for our use
Reviewed on 2024/08/23
I am using AC to send automated sequences to my leads, but I am not using the campaign features,...
I am using AC to send automated sequences to my leads, but I am not using the campaign features, and I am considering swtiching to another tool if I can't delete my inactive leads (else the costs will constantly increase)
Pros
Useful tool to automate emails to leads and manage our sales process
Cons
I am not using AC for the campaign features, yet it forces me to constantly upgrade my plans when I reach the cap (while preventing me from deleting inactive users)
Alternatives Considered
BrevoReasons for Switching to ActiveCampaign
Our agency recommended using ActiveCampaign- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
ActiveCampaign Review
Reviewed on 2024/11/12
Once you get the hang of it, it's a lifesaver for digital campaigns! Seriously, this platform has...
Once you get the hang of it, it's a lifesaver for digital campaigns! Seriously, this platform has everything you need to plan, launch, and track your marketing efforts.
Pros
What I love most is how you can personalize emails, segment your audience, and automate pretty much anything. It's super powerful for nurturing leads and turning them into customers. The automation workflows are a game-changer, and the reporting tools are awesome for tracking your results.
Cons
Honestly, it's hard to find any real downsides. Maybe the interface takes a bit of getting used to, but once you do, it's incredibly powerful.
- Industry: Research
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bigger achievements in marketing with ActiveCampaign.
Reviewed on 2023/11/06
We are using ActiveCampaign for marketing and we are experiencing the best results with this...
We are using ActiveCampaign for marketing and we are experiencing the best results with this amazing product. It helped us revolutionize our marketing strategies allowing us to have more result-oriented marketing efforts which has seen us grow our customers number in a large way.
Pros
We found the automations in ActiveCampaign to be such a big deal for us as they helped us alot in saving time especially on the tasks that needs repetitive actions. ActiveCampaign opened our doors to more consistent and audience driven marketing content which has seen us achieve greater results from marketing by attracting more customers to the organization. Engaging with leads is easy and simple and we are able to do follow ups effectively.
Cons
ActiveCampaign has been so accurate at service delivery and no complaints whatsoever.
- Industry: Plastics
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ActiveCampaign is a resourceful tool for turning marketing ideas into reality.
Reviewed on 2023/11/15
ActiveCampaign has made our marketing practices yield more and better results by helping us...
ActiveCampaign has made our marketing practices yield more and better results by helping us understand and adopt new personalized marketing campaigns that allows to target customers based on their needs. This has by a greater margin seen us have a great attraction to new customers by turning potential leads to customers.
Pros
ActiveCampaign unifies marketing activities for us such that we are able to have a single centralized marketing platform and this allows us to have better control over our marketing. It opens the door to better and more enhanced marketing strategies like personalization and use of automations which see us have more successful marketing campaigns.
Cons
Based on how i have seen ActiveCampaign deliver when it comes to marketing, am confident that there is nothing that i can hate about it.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Superb Email Automation tool
Reviewed on 2024/07/03
Overall, it is an excellent platform for email marketing campaigns.
Overall, it is an excellent platform for email marketing campaigns.
Pros
It is a great tool, it helps to automate emails and marketing campaigns.
Cons
It is expensive and slightly complex to set up initially.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ActiveCampaign Review
Reviewed on 2024/09/09
With ActiveCampaign you can computerize offers, list the executives, and contact the board. You can...
With ActiveCampaign you can computerize offers, list the executives, and contact the board. You can plan arrangements, add notes to contacts, and send them direct messages. To further develop the general client experience, you can send customized messages to your site clients. To change over additional guests, you can construct a sort of deals channel.
Pros
I like the fact that it is very effective.
Cons
It is no beginner friendly and hard to use if you have no experience.