ActiveCampaign Reviews
ActiveCampaign
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2476 Reviews
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This guys know how to do things the right way
Reviewed on 2019/09/06
Let me say it clearly: A-W-E-S-O-M-E
Trust me, they are the "real deal".
Let me say it clearly: A-W-E-S-O-M-E
Trust me, they are the "real deal".
Pros
Instead of boring the hell out of you making a long list of all the things I like about AC, I would resume them in just 3 "little" things I care of:
- Reputation: They REALLY care about sender reputation. And, you know... an email that doesn´t get to my suscribers is like loosing money out of my pocket. So, I´me really happy the way they´re handling things on this department
- Ease of use + functionalities: Most other services only offer one of them things. But I want them all. AC covers all my needs regarding this issues (and I´m a choosy guy, you know).
- It´s scalable!: This is a biggy. As your businees grows, you´ll have a new set of needs when it comes to automation. AC scales as your business thrives so you don´t have to switch companies never again.
Cons
I´m a Spanish user and would love a full Spanish translation (at the moment we hace a partial translation) for Spanish users.
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Best of its kind but getting complacent on the basics
Reviewed on 2021/01/10
I was a huge advocate for AC early on. Now, I temper that because of my frustrations. If they...
I was a huge advocate for AC early on. Now, I temper that because of my frustrations. If they listen to their users more and get down to fixing the basics that are way outdated, they can soon get back to a full 5* experience. But for now, I would say try it out carefully. If you don't need the capabilities that distinguish it from the likes of MailChimp, it probably is not worth the annoying hassles.
Pros
This is high-end marketing automation at mid-market pricing. If you want to automate marketing to a high-degree and with great sophistication, AC allows you to do nearly anything - yet at a price point similar to email marketing tools with little or no automation. That's why I chose Active Campaign and why I stick with it.
Cons
For all of its technical sophistication, there are a few weak points around basics. Its email creation interface feels dated and the handling of image assets is clunky and horrid. Creating restore points and undo is flaky and unreliable. And what makes all this so bad is that users have logged these points for several years as top requests and AC has not addressed them. Instead they add fancy functionality. The basics of everyday use matter and the experience spoils the software for me.
Reasons for Choosing ActiveCampaign
I switched from MailChimp because I needed the automation functionality. Now, MailChimp are building that capability. I hope AC can continue to stay ahead on that and catch up with MC's usability and UX.Switched From
MailchimpReasons for Switching to ActiveCampaign
I chose AC over ConvertKit for better functionality and marginally better price (2017) and over InfusuionSoft (now Keap) because that was WAY too expensive for my business.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
this is the title of my review
Reviewed on 2019/08/14
training training training. I have been trialling and training how to use this product the whole 12...
training training training. I have been trialling and training how to use this product the whole 12 months or so Ive been using it
Pros
love the automation and the campaigns features. I also like that it integrates with my gmail (G Suite) account.
Cons
some of the features are hidden, the layout is really lacking for easy of use. its hard to find and add tags and lists etc. it seems to have great features but they are hidden away and hard to find.
Alternatives Considered
PipedriveReasons for Choosing ActiveCampaign
insightly was great at inegrating into gmail but SUPER hard to use, I really narrowed down the CRMs to ones that had the automation features, I didnt want to have multiple crms and tools all connected togetherSwitched From
InsightlyReasons for Switching to ActiveCampaign
pipedrive is amazing!!! but it doesnt have an automation (sort of does now) or bulk email out function like mailchimp. I hate mailchimp so I wanted a CRM that did it internally- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great things happens when we got the best marketing platform like ActiveCampaign.
Reviewed on 2024/08/01
ActiveCampaign has been powering our marketing campaigns helping us to achieve great results from...
ActiveCampaign has been powering our marketing campaigns helping us to achieve great results from them It allows us to personalize our campaigns which help us achieve strategized campaigns that are audience targeted. The experience we have had with ActiveCampaign has been so productive.
Pros
ActiveCampaign makes it easy to customize our marketing campaigns which help have the right content for specific target audience. It allows to give our customers a personalized experience by making it possible to have one on one interactions. ActiveCampaign task automations help us complete the tedious tasks quickly without wasting much of our time.
Cons
ActiveCampaign has really stood up for us in every possible way. There is honestly have nothing that i disliked about it.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ActiveCampaign Leads the Way in Email Automation
Reviewed on 2024/04/18
Overall, I love ActiveCampaign. It is one of my favourite email marketing platforms.
Overall, I love ActiveCampaign. It is one of my favourite email marketing platforms.
Pros
I love the ability to set up complex flows based on conditional logic and user actions to make sure my marketing emails get sent to the right people at the right time.
Cons
The pricing can be tough to justify for smaller startups with smaller email lists.
Alternatives Considered
EnchargeReasons for Choosing ActiveCampaign
I actually switched back to Encharge because their automations are catching up to ActiveCampaign, and their pricing fits my budget.Switched From
Encharge- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must have autoresponder
Reviewed on 2024/04/07
My overall experience with active campaign has been very good I've been with them for about 7 years...
My overall experience with active campaign has been very good I've been with them for about 7 years now I've never had any issues with the software it works perfectly fine I'm a happy customer five-star.
Pros
What I like about active campaign is that it's very fast I've never had any issues with it great security and I'm able to do everything from one dashboard setup was also very easy as well.
Cons
The only thing I could say that I like lease is I wish it could be a little bit cheaper as active campaign is more on the high end side so a lot of people still can't afford it.
Alternatives Considered
MailchimpReasons for Switching to ActiveCampaign
I chose active campaign because I knew about the software from a long time and a friend of mine recommended it so I tried it.- Industry: Music
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best email marketing service !
Reviewed on 2024/02/16
Pros
I love it, very good and very easy to use for my business
Cons
Nothing, everything is perfect with ActivCampaign
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best email marketing platform out there!
Reviewed on 2024/01/29
Pros
The ease of use and simplicity of the platform. I've tried many email platforms and this is my favorite one for email marketing.
Cons
Nothing - no complaints whatsoever. Active Campaign is the best email marketing platform I've evalutated.
Switched From
GlassHiveReasons for Switching to ActiveCampaign
I used it years ago and wish I had never switched. One of the easiest platforms to use.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Does the job
Reviewed on 2024/06/23
ActiveCampaign works well but can be expensive. I am now using mailerlite which is comparable less...
ActiveCampaign works well but can be expensive. I am now using mailerlite which is comparable less expensivr.
Pros
I like the interface and functionality compared to some other email marketing software.
Cons
What I liked least is that as the subscriber list gets bigger it can become expensive to use.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Active compaingn Evalution
Reviewed on 2024/09/30
I would simply say that it's fair, fantastic and resilient
I would simply say that it's fair, fantastic and resilient
Pros
Initiative, encouraging and very appealing
Cons
Inventive, revolutionary and attractive
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This blew my mind
Reviewed on 2020/05/21
Fantastic!! And extraordinary follow up by their team! Tons of free personal 1:1 help, which I...
Fantastic!! And extraordinary follow up by their team! Tons of free personal 1:1 help, which I never expected.
Pros
Switched to ActiveCampaign from Pipedrive via ConvertKit and Keap - this is something else. I am so impressed. Very easy to use and well laid out, it is easy to create some of the most robust automated customer follow ups I have seen. AC blows the other softwares out of the water. It works, it is easy to understand and it is the most powerful peace of software I have seen in years. I am so pleased my grin goes all the way around my head.
Cons
Customer service gave 8-10 min waiting time on their chat support these days, and that is just not good enough.
Alternatives Considered
KeapReasons for Choosing ActiveCampaign
Pipedrive is a very good service, but they change things all the time and breaks our aotomations. This created a ton of trouble for us, and when addressing the issue with them, they did not care. So after three years with this we left.Switched From
PipedriveReasons for Switching to ActiveCampaign
Tried Keap, but their software are very cumbersome to use compared with ActiveCampaign. Used two weeks with help from a keap consultant and was still not near to be up and running. Used two days in AC on my own, as comparison. Further on Keap does not support country soesific characters in customers names, so I could not import my list, a ton of stuff does not work outside US, so it turned out there was not much left we could actually use. The rock at marketing, but the software - not for us!!- Industry: Sports
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Highly recommended email service provider (and so much more)
Reviewed on 2020/06/26
Outstanding. In addition to how great the software is, the few times I've been in contact with...
Outstanding. In addition to how great the software is, the few times I've been in contact with customer support, that experience has also been very, very good. And the pricing is very reasonable for what the product gives you.
Pros
I am only using the Email Service Provider side of the software, not the CRM, so I will comment from the ESP perspective. What I like the most is the unlimited flexibility and features. In the "old days", marketers needed super expensive and complicated software like Infusionsoft to achieve what ActiveCampaign can do, in terms of automation, rules, segmentation and so on.
This unlimited flexibility means you can make your email marketing as simple or as sophisticated as you like, the choice is yours.
Generally speaking, the features of the software are outstanding!
Cons
In some ways the user interface can be a bit clumsy, e.g. when creating an email campaign. It's not bad, but there's room for improvement.
Reasons for Choosing ActiveCampaign
I needed more functionalities and flexibility in automation and segmentation.Switched From
AWeberReasons for Switching to ActiveCampaign
The best combination of features and functionality and price, by a large margin.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ActiveCampaign - Powerful drag and drop automation + Easy to send Emails
Reviewed on 2020/08/01
My experience has been a very pleasant one. Simple to use and fairly intuitive.
My experience has been a very pleasant one. Simple to use and fairly intuitive.
Pros
The deliverability of emails is crucial to me (and to most businesses).
A simple user interface comes in a close second.
ActiveCampaign delivers on both (and gives you a comprehensive tutorial series).
I don't make full use of the automations. However, they're drag-and-drop which makes them dead simple to use.
You can also create opt in forms using ActiveCampaign to collect emails. You can embed these forms into pages, or direct users to a link.
Cons
Sometimes it seems like ActiveCampaign goes down which is a problem. I've had people ask me why I sent them a broken link - but the real issue was that ActiveCampaign was down.
I don't have any other big complaints.
A small complaint is not being able to change an email's subject line without clicking a few times.
It would be great if you could change the subject line inside of the email creator.
Reasons for Choosing ActiveCampaign
I hate Mailchimp with a passion. The UI confused me, the limited features on the free plan frustrated me (how can I test what I can't use?) and their pricing was way too high. Their strategy is to get you hooked on the free plan. Then you pay out the nose for sub par deliverability. I decided to try ActiveCampaign because one of my clients in the past had used it.Switched From
MailchimpReasons for Switching to ActiveCampaign
I read that ActiveCampaign is ok with most kinds of emails. I also read they have a high deliverability rate. Both of these seemed true when I tested ActiveCampaign. I liked the User Interface and their pricing tiers. Plus their automation impressed me.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Powerful, Affordable Package
Reviewed on 2020/09/13
Active Campaign is at the center of my online marketing, and I am very happy with it.
Active Campaign is at the center of my online marketing, and I am very happy with it.
Pros
I came from a different autoresponder which had many, many limitations.
A marketing guy suggested ActiveCampaign, so it was one of many I explored when the limitations of the old autoresponder company foprced me to move.
I am glad I moved, and I am very happy with ActiveCampaign. It allows you to set up marketing funnels, forms, capture lead data, tag your visitors and put them into marketing funnels for follow up.
I do not use all of the features, but. I have been able to build pretty elaborate follow up processes for my marketing sytem using ActiveCampaign.
There are a slew of new competitors which CLAIM to do what ActiveCampaign does for less money, and several services which offer website hosting, autoresponder, everything, for more money. I am glad I am with ActiveCampaign because they are established and their have a mature, stable product.
Not the cheapest, but it has features of more expensive platforms. I'd recommend it.
Cons
As with all autoresponders, the user interface and names and locations for things presents a learning curve. Especially for newer people, they could improve their intro and training videos to be more clear.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Features, Good Reliability
Reviewed on 2021/02/25
I needed something simple enough to train staff to use, but with the ability to do crazy, advanced...
I needed something simple enough to train staff to use, but with the ability to do crazy, advanced things. Over the last decade+ I had been using numerous competitors, but think I might have found a permanent home with ActiveCampaign after using it for two years.
Pros
The automations are where ActiveCampaign really wins. You can do almost anything you'd want to do, and it really helps with the ability to track and move leads through a funnel.
Cons
There is no way to group together TAGs. This makes it difficult to keep track of them all when you use external software that might be creating tags based on prospect activity.
However, because of the ways Automations works, you rarely have to use TAGs. You can keep leads spinning around inside Automations, following unique paths, for the entire sales cycle.
Reasons for Choosing ActiveCampaign
I was finding Infusionsoft to be much more complicated than I had time for. TAGs and triggers just didn't fit with my way of thinking.Reasons for Switching to ActiveCampaign
Our demo showed it to be much easier to use for complex projects.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything I wanted in marketing automation & more!
Reviewed on 2021/06/25
I'm blown away, to be honest. I never expected this much personal support from an ESP, and I keep...
I'm blown away, to be honest. I never expected this much personal support from an ESP, and I keep winding up wonderfully surprised by just how much ActiveCampaign can do. I look forward to having this software grow with me and my business!
Pros
I made the switch to ActiveCampaign after using Mailchimp for years because I wanted the ability to get to know my contacts more intimately and to better communicate with them in personalized, relevant ways. I needed an email service provider, and what I got with ActiveCampaign was more - it's customer experience automation. I love how easy it is to get started, and how in depth this software is. The long I use it, the more I learn and am able to do with it. Also - the support from ActiveCampaign is AMAZING. I got stuck at one point early on, they could see I wasn't using the software, and someone reached out to me to help me get going again!
Cons
There is an intimidation factor, to be honest. ActiveCampaign can do SO MUCH, so when I was making the decision to switch, this caused me to pause. I was thinking - wow, it is going to take me a long time to learn this and it's frustrating to have to learn another software package. On advice from friends and colleagues in the entrepreneurial space, I decided it was worth the risk to try it out and see. And - it's true. There IS a lot. It DOES take time to learn and it is frustrating sometimes to learn how to do something that would have made things much easier if you knew it earlier.
Reasons for Choosing ActiveCampaign
I started running into the limitations of the Mailchimp platform. I couldn't personalize emails in the way I wanted, and I wasn't able to build complex automations.Switched From
MailchimpReasons for Switching to ActiveCampaign
ActiveCampaign is best in class for what it does, and I decided on a strategy of choosing the best tool for the job rather than going the all in one route. I heard the best reviews about ActiveCampaign from within my network - that's what sealed the deal when I was making my final decision.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Active Campaign LOVE!
Reviewed on 2021/09/07
I LOVE ActiveCampaign. I feel that the tools are evolving and relevant for my business. It has...
I LOVE ActiveCampaign. I feel that the tools are evolving and relevant for my business. It has transformed my ability to identify leads, track their progress, convert contacts into members, and track and respond to their journey within my website and club.
Pros
I was with MailChimp. I moved to ActiveCampaign for the features that I am most fond of and use the most. Those are list segmentation, CRM, their existing recipe to help build automation, the automation functionality, in-depth segmentation, and tracking every move a contact makes.
The transition was seamless; ActiveCampaign moved my whole list for me. I was a bit overwhelmed at first because of the high level of functionality. But, their customer service and support are the best I've encountered in any company that I deal with to run my business. I love them!
Cons
I don't love the functionality of the design elements in the Campaigns. Mainly, there is no way to set the overall design perimeters. So, every time you add a block, you select your font and have to reset the design. The time making adjustments adds up.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Active Campaign is the best email marketing software for startup brands & solopreneurs
Reviewed on 2021/12/22
The business problem I'm solving with Active Campaign is I needed email marketing software to...
The business problem I'm solving with Active Campaign is I needed email marketing software to collect the leads my business attracts, and place them in various different autoresponder sequences so my message can be delivered to my audience. Uplifting my readers until they feel comfortable becoming a buyer. Active Campaign has helped me create numerous buyers by spreading my message in a dependable way.
Pros
What I like most about Active Campaign is for the incredible power it gives you, it is fairly simple to use. Active Campaign allows you to deploy the most complex and profitable email marketing strategies known today such as deploying Soap Opera Sequences. They have a very convenient mobile app that they improve every year. They are also run by passionate people, that care about making an impact. It also doesn't hurt that getting started with Active Campaign is very affordable.
Cons
What I like least about this software is the email editor is still fairly clunky to use. It's not terrible. But recently there have been a few other new contenders with much more fun to use email editors such as Convertkit. However, Active Campaign's power and development roadmap keep me using Active Campaign over Convertkit. Active Campaign integrates with almost everything.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Active Campaign
Reviewed on 2022/05/10
I had tried using several other free email services in the past. Getting people to actually sign up...
I had tried using several other free email services in the past. Getting people to actually sign up was nearly impossible, even offering discounts and more, hardly anyone ever clicked "subscribe"- Active campaign allowed me to create a pop up window integrated with my website design, that will only pop up once on the main page for first time viewers (or until the cache is cleared). I also created a secondary sign up page where people can go to sign up if they missed the pop-up. This has taken me to large numbers of sign-ups, plus allowed me a way to integrate a 10% off coupon for subscribers after their email was confirmed. This has lead to numerous coupon uses of that 10% off in my store, proving the use of the pop up and offer. I send out monthly emails, keeping my subscribers informed and up to date on what is going on, increasing regular visits to my site and bumping regular sales. The email system is very easy to use.
Pros
The sole reason I decided to start a free trial with this software was because of the complete customization allowed for your email sign-ups and pop-up windows. No one likes to click though email sign-ups that look out of place or run by a 3rd party. With this I could create a system that blended seamlessly with my current website, allowing everything to look 100% integrated into the site itself.
Cons
So far the system has more functionalities than I will likely ever use. However, this is not a 'dislike'. While there are many functions I don't currently need (or understand) there may be a day that I use them, and there are several tutorials and documents available to help me understand these other features. Nothing about the system so far could qualify as something I dislike.
Alternatives Considered
MailchimpReasons for Choosing ActiveCampaign
I do not have the coding ability to create pop-ups or many other interactive options. I built and maintain my own website, but my knowledge is limited. I needed a way to get people to actually SEE that I had a mailing list, and optional links and banners were not doing the trick. I also wanted everything to be integrated on my website, to match colors and themes and look like it belongs there.Reasons for Switching to ActiveCampaign
I accidentally clicked the wrong link. I was initially looking for a free service, but after customizing the pop-up and integrating it into my website, I was glad I did and decided the quality of this product was worth the price.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
ActiveCampaign
Reviewed on 2022/11/09
Overall, I like this product and it has a lot of helpful features/ tools within the software...
Overall, I like this product and it has a lot of helpful features/ tools within the software itself. So if you plan on using ActiveCampaign for more than just one element then it's definitely worth the time and money to use.
Pros
I love that this software is just so easy to use on any level. Whether you are experienced with email marketing and automation or if you are new to the team and have never used it before. It's a simple click and drag or click to update etc. It makes it easy to get plenty of support from people on your team who just need to help to complete some simple tasks.
Cons
The thing I disliked about this software is it a little cluttered. There are so many features and it can be overwhelming if you are only using it for one specific purpose.
Reasons for Choosing ActiveCampaign
ActiveCampaign was more affordable for what we needed.Switched From
MailchimpReasons for Switching to ActiveCampaign
ActiveCampaign was more affordable for the tools we needed.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Automation Broken & Engineers Won't Fix
Reviewed on 2022/06/08
Kind & courteous customer service & onboarding. The chat support is decent & you can get questions...
Kind & courteous customer service & onboarding. The chat support is decent & you can get questions answered; however, their achilles heel is that their engineering team is apparently asleep behind the wheel and not only don't fix bugs, but provide zero communication about fixing them.
Pros
Pricing is excellent, features are great, and the company is very innovative. Overall, I really want the relationship to work.
Cons
The automation rules are broken. I have one field update automation that's broken. It's a simple field update automation that says if field a) value = x, then update field b) to be y; however, it's broken and I sent ticket to them ~4 weeks ago. More importantly, I spend all of this time doing the implementation. ,and now their automated emails will not trigger. I submitted tickets to engineering ~4 weeks ago, and I haven't heard a PEEP from the engineers. They are kind enough to give me June service free; however, that's not what i actually want. I want the software to work so that all of the 100+ hours of time I've invested in building landing pages, automations, data imports, etc, can actually be realized.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Customer Service & User Experience led me to leave after 7 Years
Reviewed on 2022/07/06
I switched to Convert Kit.
100X better interface, they do email automation and I can use it as a...
I switched to Convert Kit.
100X better interface, they do email automation and I can use it as a CRM even though it does not advertise itself as a CRM. Also, it is just a much more user friendly space, they have excellent customer service, chat works, emails get answered and I feel taken care of.
Pros
I used Active Campaign for 7 years mainly because I had not found another software that integrated email marketing & a CRM. Also, I gained alot of subscribers during this time and developed alot of automations, but I really feel like I could have done this with any other software, I attribute it more to my actions and not the software. The software itself was painful to use the entire time due to regular glitches in the email editor which is from the internet stone age.
Cons
Recently, the experience with customer service has gone downhill and my user experience has been less than acceptable for a company I pay over $100 a month to. The chat does not work, when I report problems, my emails are not answered.
The emails are clunky to create and I just find myself avoiding writing emails (which is not like me) just because the interface and software itself does not provide a smooth or enjoyable experience. Their email editor is OLD, and even though they just did an upgrade, it still is just not anywhere close to Convert Kit, which is what I decided to switch to.
I am loyal and I will stick with something, especially software for as long as possible, because migrating data takes so much time and energy. But I became physically unable to give one more ounce of my time or energy to this software.
I recently had multiple poor customer service interactions. I found myself being led down multiple unnecessary paths to fix issues unrelated to my problem. I had a sense that they have new people who don't really know what they are doing.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ActiveCampaign Survey: A Strong Showcasing Robotization Stage with Customization and Multi-Chan...
Reviewed on 2023/02/17
ActiveCampaign is a strong and exceptionally adjustable promoting mechanization stage with vigorous...
ActiveCampaign is a strong and exceptionally adjustable promoting mechanization stage with vigorous computerization highlights, multi-channel showcasing, and great client service. Notwithstanding, it might have a lofty expectation to learn and adapt, restricted detailing, higher estimating, and restricted plan choices.
Pros
Powerful computerization highlights: ActiveCampaign gives a broad scope of mechanization includes that empower organizations to robotize their advertising efforts and deals processes. This incorporates computerized email crusades, lead sustaining, and work process computerization.Customization: ActiveCampaign is exceptionally adaptable, permitting organizations to fit their advertising efforts and mechanization work processes to their particular necessities.Multi-channel promoting: ActiveCampaign upholds multi-channel showcasing, including email, SMS, online entertainment, and then some. This assists organizations with arriving at clients on their favored channels and further develop commitment.High level division: ActiveCampaign gives progressed division includes that permit organizations to target explicit fragments of their crowd with customized content and offers.Brilliant client care: ActiveCampaign has gained notoriety for giving excellent client service, including telephone, visit, and email support, as well as a broad information base.
Cons
Steep expectation to absorb information: ActiveCampaign's tremendous scope of highlights and customization choices can make it hard for new clients to learn and explore the stage.Restricted detailing: ActiveCampaign's revealing highlights are restricted contrasted with other email showcasing stages, making it trying to follow and examine execution measurements.Estimating: ActiveCampaign's evaluating is higher than a portion of its rivals, making it more expensive for private ventures or new businesses.No local CRM: ActiveCampaign doesn't have a local CRM, which can be a disservice for organizations searching for a complete promoting and deals arrangement.Restricted plan choices: ActiveCampaign's email plan choices are restricted contrasted with a portion of its rivals, making it challenging to make outwardly engaging messages.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Solid Product. But is it still competitive?
Reviewed on 2023/09/16
I had tried several programs once my business outgrew the free plan that I was on with Mailchimp. ...
I had tried several programs once my business outgrew the free plan that I was on with Mailchimp. I found Keap too complex. SendFox too basic. Then there are other platforms like Kajabi and Kartra which offers you the features, but isn't really an Email Management Platform. When I moved to ActiveCampaign in early 2000, it was the one that made the most sense. But now, from what else is out there, I know I am paying too much. It's too much of a hassle to switch and I don't have the time, so I keep using the platform. But eventually, I will reevaluate and move on to something that has better CRM features.
Pros
Creating campaigns, automations, email design, all super easy. Contacts management and list creation is also pretty straightforward and works great. High deliverability and good reporting. I like that I can track a contact's engagement history from visits to my site, to what emails were opened, links clicked. And tagging works great.
Cons
While they have a CRM option. It's not up to par. I use Pipedrive which is way more than I need, but Activecampaign's poor implementation of CRM is what drop its score big time. Plus it is expensive for what else is in the market. I keep paying because it's too much effort to move to save $20-$50 a month... but if I was looking to come in fresh, I would see what else exists.
Alternatives Considered
Mailchimp- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Used to be best in class: now they're somewhat lagging behind
Reviewed on 2024/01/05
WARNING: this review is more of a heads-up for Active Campaign, in case they ever read it :) The...
WARNING: this review is more of a heads-up for Active Campaign, in case they ever read it :) The product is great, with very high performance and an easy set up if you are not a newbie in the marketing automation space. However:
- the prices have gone up consistently without a serious improvement in features
-despite their position in the market, their integration with woocommerce requires manual coding when it comes to syncing anything different than standard order statuses. In our case, it often happens with Woocomerce subscriptions. This does not mean that you cannot achieve a perfect sync of your ecommerce data, only that the time and testing required would substantially increase the price for our end clients (agency here). This is why whenever there is any custom woocommerce integration to deal with we tend not to advice for Active Campaign.
Pros
The automation management system is really one of the best on the market.
As mentioned, you might have to struggle for deep, manual integration if you have specific ecommerce needs (i.e. subscription products whose membership status needs to trigger actions in the automations) but a part from that their approach is still the best on the market for that, you even have an automation map to keep track of how automations connect to each other.
Cons
Right now definitely a) the cost: there is a lot of fresher solutions that come for a fraction of AC's licence cost and perform as much as good, if you are willing to close an eye on usability and some specific features. b) data export: AC tries to discourage your migration to other platforms. I.e.: if you want to export all your contacts with the information of the lists they are in, you will have to export each list separately. Also, you can't export ecommerce data together with the contacts, you will need to resync your new platform with your ecommere