SurveyMonkey Reviews

SurveyMonkey

4.6 (10,030)
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A market-leading survey platform.

Overall rating

4.6 /5
(10,030)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.3/5

94%
recommended this app
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10030 Reviews

Ömer Faruk
Ömer Faruk
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

If you report to multiple people Dashboard feature is a must have solution.

Reviewed on 2022/05/05

We have been using software for the last 7 months. Due to the nature of our field of expertise,...

We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

Pros

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

Cons

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Alternatives Considered

Typeform

Reasons for Choosing SurveyMonkey

Limited responsive screen support. Reporting is only possible through 3rd party plugins or SPSS analysis

Switched From

Google Forms

Reasons for Switching to SurveyMonkey

Extensive reporting possiblities and custom dashboard features.
Habibah
Habibah
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gather survey and opinion

Reviewed on 2021/05/11

SurveyMonkey really helping me to collect data and opinion from user easily. It also has increase...

SurveyMonkey really helping me to collect data and opinion from user easily. It also has increase the rate of people that are participating to the survey as the survey form is quickly loaded and user do not have to wait for the survey page to fully loaded unlike other survey software.

Pros

SurveyMonkey has a very good survey structure that i find it is easy to building a survey form or poll with it. It adopt a drag and drop system to building the survey and no coding or technical skills needed to create a functional survey form. The survey result are presented in data visualization which really help me to see the data-set easier.

Cons

The template for poll survey form is limited and not have many choices unlike the survey form template. They should add more template for it as i am using more poll survey form than the regular survey form. It will also make the expensive premier plan more beneficial for me.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

Unsure Who To Blame ...

Reviewed on 2021/03/09

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but...

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

Pros

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Gift
Gift
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Testimony

Reviewed on 2023/06/16

I have been able to keep myself busy with survey monkey, and it's been an amazing journey,an...

I have been able to keep myself busy with survey monkey, and it's been an amazing journey,an amazing thing to do, the best app to play ,plan and work with.

Pros

I love every features in it and It helped me a lot in Creating my own survey,and yes it's very say to use,I will use it again and again.

Cons

Survey monkey have their downs but it's sure one of the best app that I have used, the most amazing thing about survey monkey is the free trial, it's not every app that give such opportunities, wow and the premium version is super cute.

Giorgi
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Survey monkey generates perfect report

Reviewed on 2024/02/21

My overall experience with SurveyMonkey has been positive. The platform's user-friendly interface...

My overall experience with SurveyMonkey has been positive. The platform's user-friendly interface and versatile features simplified survey creation. Robust analytics provided valuable insights, and responsive customer support enhanced the overall satisfaction of using the platform.

Pros

I appreciate SurveyMonkey for its user-friendly interface, versatile survey creation tools, robust analytics features, and responsive customer support, making the survey process efficient and insightful.

Cons

Has many limitations in SurveyMonkey's free plan, such as restricted access to advanced features

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

User friendly interface

Reviewed on 2024/07/01

Ease of Use: SurveyMonkey’s intuitive interface allows users to quickly create and distribute...

Ease of Use: SurveyMonkey’s intuitive interface allows users to quickly create and distribute surveys without needing extensive training or technical expertise. The drag-and-drop functionality and pre-built templates streamline the survey creation process.

Pros

User-Friendly Interface: SurveyMonkey is known for its intuitive and easy-to-use interface, making it accessible for users of all skill levels

Cons

Cost: While there is a free version, many advanced features are only available in paid plans, which can be expensive for some users.

Adeena
Overall rating
  • Industry: Graphic Design
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly

Reviewed on 2024/05/23

Pros

Easy to use. Used to gather customer data

Cons

Nothing! It’s great to use and I recommend

Alternatives Considered

monday.com

Reasons for Switching to SurveyMonkey

It worked for what we needed it for. So this was no question the best
Pedro
Pedro
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use and to implement

Reviewed on 2024/02/21

Pros

It's indeed an easy to use solution and fairly simple to implement in other platforms

Cons

I would say it would be good to have more advanced and automated options

Muhammad
Overall rating
  • Industry: Events Services
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Survey and Poll App

Reviewed on 2024/01/22

I personally like SurveyMonkey for all my office needs. We have almost 200+ employees so SurveyMonke...

I personally like SurveyMonkey for all my office needs. We have almost 200+ employees so SurveyMonkey helps us in polling.

Pros

The interface and easy to make surveys and Polls

Cons

We had a poll in our office for the new internet connection provider and it gives a very good result in polling.

usman
usman
Overall rating
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Survey Monkey for your data collection needs

Reviewed on 2024/08/30

Pros

The tool is good for gathering data for a topic.

Cons

The interface lacks advance options available in other competing tools.

Kristen
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's free, and the known and rusted name helps you get better results.

Reviewed on 2019/12/06

Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of...

Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of getting that feedback, and putting it into an analyzable form you can use. Having the ability to track your data and responses, chart them, even download your results, is invaluable for those who use member / customer / client feedback. In a non-profit for example, sending an email to people who didn't renew their membership to ask why they didn't renew was able to give us valuable information. We learned that some of the reminder mailings were not reaching the right people. By making some adjustments and making sure we always had correct contact information on file, we were able to drastically increase membership retention numbers.

Pros

It's free. That is the main appeal to me when I ran a small business, and also when I was involved with non-profit organizations that don't have a budget for professional surveys.

Survey Monkey has been around for over a decade (maybe even over fifteen years?) and it is a well-known name in many industry circles, certainly in the non-profits I worked with. People are much more willing to click on links to website names they recognize. SurveyMonkey is familiar and easy to remember, with a reliable track record.

SurveyMonkey is easy to use. In business and non-profit, the less time you have to spend training people, the better. The familiarity of SurveyMonkey means that plenty of people are already familiar with it. And even if they've never used it before, it's intuitive even for first-time users.

And finally, if you really are stuck, or you want to go beyond the basics, their help files and tutorials are beautifully arranged. As someone who is no stranger to website help files, this is significant. The layout allows you to find the category of help you need, and the tabs are so clear and simply arranged. You can glance quickly down their list of help topics and tutorials. This is a real time-saver, and other websites could learn from the clean design. Very impressive and easy to use.

Cons

It's hard to complain about free software. With all free software, there are limitations you don't get in the paid versions, which is to be expected, and I have no complaints about that.

Roxanne
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Survey Monkey allows honest feedback

Reviewed on 2020/11/01

The software may not be user friendly for those who are creating the survey but it is quite...

The software may not be user friendly for those who are creating the survey but it is quite straightforward for those who are giving their feedbacks. When survey monkey was used by the organization to strengthen our organization. We were free to answer honestly and anonymously.

Pros

Survey monkey allows you to be anonymous which allows the feedback to be honest. We use survey monkey in our organization to resolve conflicts and for the use of organisational growth. Since it can be anonymous no one have to fear to type what they actually think and HR will know how to move forward since the feedbacks would be considered honest and not forced.

Cons

Even though survey monkey is beneficial to our organization it as a few cons. We needed a method to use in our department to resolve an issue and would like to do so without anyone fearing to speak because they would be judged or the issue would have just gotten worst. So we decided to use survey monkey. I most say it got the job done but we had a few hiccups along the way. Firstly, the software isn't user friendly for beginners. It doesn't offer many selections when it comes on to customization. We had to choose from only 12. The package that you get at the standard rate limits you alot and if you want more you have to upgrade.

Alternatives Considered

Google Forms

Reasons for Switching to SurveyMonkey

1)Survey Monkey offers more question types than Google forms 2)If we had an issue we could connect with survey monkey customer service. However, we google forms there wasn't a specific area for google forms customer service.
John
Overall rating
  • Industry: Fishery
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Can't think of a better software for our forms and surveys

Reviewed on 2023/11/06

SurveyMonkey has been very very handy for our form and survey needs. We mainly use it to manage the...

SurveyMonkey has been very very handy for our form and survey needs. We mainly use it to manage the registrations and attendee feedback for our events. We used to use Google Forms but it was nowhere near as advanced as SM. It's easy to set up, has lots of advanced form fields like hidden fields and conditional fields, and has better reporting features. Great tool to have overall

Pros

Th etemplate library has dozens of ready-made event-related forms and surveys. It's saved us time from having to design them ourselves, and it's given us new ideas for different fields and question types. The interface also looks smooth and is easy to use for our respondents.

Cons

The lower-tier limits are a bit too low in my opinion. We had to upgrade before we could become 100% confident about using it.

Alternatives Considered

Formsite, FormAssembly and SurveySparrow

Reasons for Choosing SurveyMonkey

Google Forms was very basic and didn't have a lot of design options and templates as most other form and survey tools. We decided to make the switch after our events grew past a certain audience.

Switched From

Google Forms

Reasons for Switching to SurveyMonkey

SurveyMonkey had the best pricing for the limits we wanted, and it looked more than enough for what we needed.
Shaun
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The original easy to use tool, now with a ton more features and functionality.

Reviewed on 2021/08/31

Overall SurveyMonkey is still our go-to tool for measuring employee experience and receiving...

Overall SurveyMonkey is still our go-to tool for measuring employee experience and receiving feedback, while the simple visualizations of our data has proven to be a big bonus in analyzing the data to make decisions around which actions to take to action the data.

Pros

The SurveyMonkey tool has evolved from its original format to grow exponentially in the number of features it offers, but has maintained its core value proposition which has always been ease of use. Understanding the layout and how to build surveys is easy and straightforward, and a quick search of the help materials can explain more intricate functionality that you may want (such as customization and survey logic.)
From there SurveyMonkey has evolved to include excellent dashboards to visually display and share the live survey results with others. This feature is especially useful for providing senior leaders insight into the data without having to send around static documents that may change as more responses are received.

Cons

The licensing and pricing structure can initially be confusing and the way individual user data is stored makes it difficult to move from multiple small accounts to a large enterprise account without a lot of consolidation work.

Alternatives Considered

XM for Employee Experience

Reasons for Switching to SurveyMonkey

Ease of Use. Dashboard Visualizations. Variety of options to send surveys. How customizable it is.
Eva
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Does it's Job, but not always the job you want

Reviewed on 2019/12/03

Overall I think Survey Monkey is a great tool for those doing general surveys, market research,...

Overall I think Survey Monkey is a great tool for those doing general surveys, market research, customer research and some evaluation feedback. However for those looking to do actual data mining- I would go with a more sophisticated system like Qualtrics.

Pros

Survey Monkey is an easy platform to use. Many questions are already built into the program if you need them. The platform is user-friendly and allows for different formats of questions. It also allows you to add logic (ie: if they answer this, then go to that) formats. You can also add design elements so that you can brand it to your company. Sending out the surveys is also made simple, in that you can send a link, load a group into the program or a variety of other methods.

Cons

I have a problem with this software when it comes to analyzing my results. For one, I do not like the options they give you around exporting the data. I wish their was more customization around this. Especially when I have very specific data I want to compare, the .xls is formatted in a way that I have to go in and edit each individual question. I wish I could choose exactly the data I want to export so that I can easily develop my own graphs vs. having to rely on the survey monkey versions. I also wish their was an option to build out a .pdf of the data in a way that works for me. I would MUCH rather edit a .pdf as I am am building out my data story then have to go in an edit each individual question again. I just wish their were more ways to build out data vizualization pieces after the data is collected.

Alternatives Considered

XM for Strategy & Research

Reasons for Switching to SurveyMonkey

I ended up choosing Survey Monkey because my company has been using it longer and is more affordable.
Rhiannon
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Free version has limitations but gets the job done

Reviewed on 2021/03/02

I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I...

I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I found participant interaction and completion to be quite steady thanks to the attractive UI.
Were I to create surveys on a regular basis I would probably find myself coughing up the cash so I could keep the data and run a variety of reports. The data is solid, but keeping it with the free version is difficult.

Pros

This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.

Cons

Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.

Alternatives Considered

Google Charts

Reasons for Switching to SurveyMonkey

There is a far more visually attractive UI in Survey Monkey I found engage my participants more. It’s also a relief to use a platform that isn’t owned by Google, and I think some participants are more willing to share with a smaller company dedicated to surveys rather than a huge conglomerate like Google.
Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Translating Member Needs into Useful Data

Reviewed on 2020/02/13

Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs....

Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.

Pros

Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.

Cons

We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.

Alternatives Considered

Google Forms

Reasons for Choosing SurveyMonkey

We like the expanded question style bank and data-gathering options available in Survey Monkey.

Reasons for Switching to SurveyMonkey

Survey Monkey nicely summarizes our data and provides useful, readable points of measure in terms leadership can translate into actionable results.
Timmy
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Superior to Google Forms

Reviewed on 2020/08/18

I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team...

I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team leaves a survey active on our website so users can rate and provide feedback on our current software and patches.

Pros

I like that any Surveymonkey user can call their help center if there's some sort of problem or question. Nothing like that for Google Forms. Also, upgrading SurveyMonkey allows surveys to be hosted on websites, which is great for regular-recurring meetings.

Cons

I did not like the "custom" charts that were available for premium users. I was hoping to have more control over the type and aesthetic of the chart produced.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great way to automate your marketing

Reviewed on 2020/03/26

I love so many aspects - from great customer service, to mobile optimization, to automation. Now,...

I love so many aspects - from great customer service, to mobile optimization, to automation. Now, they even offer ad management and paper marketing. Love, love, live Mailchimp.

Pros

Scheduling my email deployment through their feature that analyzes recipient's activity, as well as automating email deployments. I also love the fact that it can allow for segmentation based on activity.

Cons

I just love the software. It is by far one of the best I have worked with. I wish there was more support on an individual level and questions specific to the business.

Reasons for Switching to SurveyMonkey

They offer a lot of features out of the box which need to be deeply customized using other platforms. Great for smaller organizations.
Akshay
Akshay
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Surveying Made Easy!

Reviewed on 2020/04/30

I used SurveyMonkey to conduct a Market Research Study on the Behavior of Customers Towards Buying...

I used SurveyMonkey to conduct a Market Research Study on the Behavior of Customers Towards Buying of Earphones. The questionnaire prepared was further improved by the suggestions which helped me develop a more crisp survey and provided results in a good looking manner that was pleasing to look at. Adding logic based questions reduced manual work and helped me keep the survey concise.

Pros

1. Allows you to separate collection methods and provides results separately which is a boon if you need to test the customer behavior across segments
2. Multiple Layouts and Quick Suggestions on questionnaire design and type
3. Mobile app makes analytics easier
4. Allows survey filling even without internet
5. Allows use of 'logic' a feature absent in a lot of other survey service providers, which helps in adjusting survey to the different choices of customers.
6. Shows time taken to complete the survey in analytics which helps plan surveys

Cons

1. When the paid version expires, limits access to even the questionnaire and analytics that a person had made and distributed making it difficult at times to go and check previous data.

Alternatives Considered

Google Forms and Typeform

Switched From

Google Forms
Heidi
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The type of survey that's painless to make and painless to take!

Reviewed on 2019/11/26

10/10- would recommend. I have always been satisfied with the ease of creating a survey, and SM...

10/10- would recommend. I have always been satisfied with the ease of creating a survey, and SM often gives recommendations to make your survey even better. It's easy to send out the survey via. hyperlinks to the URL, but they have several options if you're willing to pay for them. Also, the overall design of the software is easy to navigate and user-friendly. I have never had any issues with this program. It takes you through the whole process relatively pain-free: from creation to distribution to analysis to presentation. Very happy with my experiences with SurveyMonkey.

Pros

It's intuitive and easy to use. Not only are things easy to customize, but their templates are helpful as well. There are often times when Survey Monkey suggests questions that I hadn't thought to ask!
One thing I particularly appreciate is how Survey Monkey (SM) provides the types of statistics that help inform the quality of your survey. If you have asked too many open ended questions, or made the survey too long, SM will tell you the likelihood that your survey will be completed by a user. It also tells you how long a survey will take to complete, making it easier to adjust the quality of your questions. Not to mention you can customize the themes and images appearing on your survey to make it look like you specially designed the survey from your website. I am a satisfied user of this software.

Cons

Only a few complaints.
- The "delete" or "undo" buttons can be confusing to find in various components of the survey creation. There are other useful tools that can be hard to find in your survey because of the vast amount of options available on the site.
- I wish there was a way to select multiple questions and duplicate them. You can only duplicate one question at a time, and that can be painstakingly slow if you have sections and subsections with similar questions.
- I am sure if you upgraded that this isn't a problem, but with the version we use, you can only have 2 people use SM at a time. In my company, we have 4 staff that use SM for their work. We have to keep logging off and getting approval to log on. Maybe that's on us though for not paying more...
- Creating the survey is easy. Analyzing the survey gets complicated. It isn't as intuitive to navigate. You have to take some time to play around with the settings in order for the information to display in a way that fits your preferences.

P Christopher
P Christopher
Overall rating
  • Industry: Higher Education
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Free and Easy Survey Manager

Reviewed on 2018/07/06

Survey Monkey is an easy-to-use system which has provided a means by which we are able to better...

Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

Pros

The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running.

Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing.

Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

Cons

While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep.

Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

Sharon
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Survey Monkey - Easy to use

Reviewed on 2018/12/26

Survey Monkey has helped our organization gather information about customer satisfaction, our...

Survey Monkey has helped our organization gather information about customer satisfaction, our programs, our teachers and our services and be able to display that feedback in an effective way. Before we used survey monkey, we used to give out paper surveys at the end of each of our workshops. During the summer we run 125 programs for around 1500 individuals. Gathering and analyzing that information from the paper was a big task and although we gave out the survey we never had time to aggregate the results. With Survey Monkey that is all done for you. Now we can actually use the feedback we are receiving from stdudents and parents to make positive changes that returning customers can see. In the past three years, returning campers and parents have definately noticed that their opinions and feedback is being heard and postivie changes have been made.

Pros

Survey Monkey is very easy to use and is great for sending out surveys to a large audience. Survey Monkey software formulated the feedback you receive back from customers in easy to read charts and tables. One of the features I really like about the software is that you can send different emails (or campaigns) from the same survey to compare different groups responses while still being able to look at the results overall. I used this feature this fall to send the same survey to four different groups. This allowed me to compare the satisfaction of each week of our programs as well as the satisfaction overall.

Cons

I had a hard time at first figuring out the different setups for each of the questions. It would be helpful if there was a definition next to the different settings. However, after a little trial and error I figured out what everything did.

Farah
Overall rating
  • Industry: Architecture & Planning
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Tool for Surveying!

Reviewed on 2023/06/13

Overall, I find both the back end and front end of SurveyMonkey easy to use. More affordable...

Overall, I find both the back end and front end of SurveyMonkey easy to use. More affordable options for surveys that reach a larger user base would help provide flexibility. The SurveyMonkey interface is extremely professional without being bogged down by fancy or difficult to use inputs.

Pros

This is an easy and interactive feature to use.The amount of customizable fields that can be used is helpful.Users that interact with the poll find surveys to be user friendly and quick. The survey user interface makes for quick answering- it is an efficient tool.

Cons

SurveyMonkey is expensive. A per use survey fee instead of a monthly subscription can be offered. I have had to pay for a monthly fee in order to use a survey once.Customer Service is not readily available and could be more accessible. For instance, a live chat feature could help solve any user issues right away- these problems often occur when creating a survey.Having a more in depth "how to" guide for users that are creating surveys would also eliminate any questions. Perhaps creating a forum for users to enter in any questions and answers would also help build a technical support community.Being able to integrate other products with Survey Monkey would be useful. For instance, I would like to be able to incorporate a Survey Monkey poll onto my custom website (Squarespace).

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Best survey implementation tool that can be integrated to other system.

Reviewed on 2021/09/07

Overall, I am pretty sastify with SurveyMonkey. However, we will be moving out soon as we recently...

Overall, I am pretty sastify with SurveyMonkey. However, we will be moving out soon as we recently just discovered a better altnerative that solves our issue in which the process itself and data retrieval process are fully automated.

Pros

The main reason that we use SurveyMonkey is because Zendesk does not allow users with Light Agent access and above to rate the Customer Satisfaction survey. Since we use Zendesk internally, and a big portion of our customers are Light Agent, it is critical to know their satisfaction on our service. And, SurveyMonkey made this possible. Most importantly, by configuring SurveyMonkey URL, it also allows us to select what ticket data we would like to retrieve as well through Zendesk-SurveyMonkey placeholder.

Talking about SurveyMonkey alone, disregarding the intergration, it is simple to set-up and use. The aesthethic looks very modern and attractive. It also provides a built in insight as well.

Cons

The subscription that we are on is enterprise, but SurveyMonkey allows us to login only two people at a time. What makes it even worst is that it only memorize two devices at a time as well. This means that not only two people cannot login simultaneously, if I'm going to login with my third device, I have to retrieve the 2 factor authenthication password, and kick one of the device out. Then, if I'm going to sign back on, I have to go through this same loop again.