AWaiver

4.4 (11)
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Cloud-based waiver software for tour operators

Overall rating

4.4 /5
(11)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4/5
Customer Support
4.4/5

91%
recommended this app
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11 Reviews

Angela
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Adventure travel operators definitely need this one!

Reviewed on 2019/10/26

Having adventure tours clients sign a paper waiver at spot is time consuming and loads of paper to...

Having adventure tours clients sign a paper waiver at spot is time consuming and loads of paper to handle and keep track of. With A waiver clients can sign the waiver either online prior the tour (with a photo capture to ensure the validity of the signature) or on spot before starting the tour through a tablet, a laptop, a pc or even a smart phone! Say bye to all that paper and having to keep it filed. A waiver keeps all signed waivers for you so you can just login and find it easily. Time saver!

Pros

Simple, affordable, life saver! No more need to keep pile of papers. Very fast to setup and use and with the great feature of attaching a picture of the person signing so you avoid any unpleasant circumstances.

Cons

Not too much integrations with booking systems. You'll have to email the client the waiver to sign after booking. Still works though and keeps you and your business.... out of trouble!

Response from Indexic

Hi Angela, thanks for the review. We appreciate you taking the time to do it. We do provide you with a link in the user portal for you to place on your website so people can sign the waiver prior to arriving at your facility. It is under the Manage Waivers tab, you will see a highlighted link under the descriptions column. I will have someone follow up with you to make sure you find it. As for not integrating with other reservation software, that is a decision of the reservation software, not ours. We have an API that we can supply to anyone but I can't just connect without their permission and some programming on their part. We do have our own reservation software, go to www.indexic.net for information, and obviously our waivers are linked to that software. If you have any other questions or issues, feel free to contact us. Would love to help.

Meg
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Non-existent customer support

Reviewed on 2021/09/22

The waivers are fine. I just can't find a phone number to speak with a live person. I've used their...

The waivers are fine. I just can't find a phone number to speak with a live person. I've used their contact us link which lets me fill out an email request for help. I never heard back from them.

Pros

It works well. Our customers do not have a problem with the waiver.

Cons

Just their customer support is awful. I can't find a phone number anywhere on their website

Response from Indexic

Meg,
Sorry about the miscommunication on our phone number. It 's 800-742-4781

George
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

A bit frustrating

Reviewed on 2020/09/29

We ran a 50% success rate using this program. It was great having it tied to our website so...

We ran a 50% success rate using this program. It was great having it tied to our website so customers could do it on their own but we didn't have great success with it.

Pros

It lists all the customers so it's easy to find the one you need.

Cons

Customers complained they never got the Waiver or the end result would be a blank screen

Response from Indexic

George,

I appreciate your taking the time to provide us your feedback regarding aWaiver.
We are continually making improvements to our software and are working on ways to improve our product.
Thank you again,
Mark

Michael
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A+ on AWaiver

Reviewed on 2019/10/23

This product helps make my business run so much smoother and less clutter with no using paper...

This product helps make my business run so much smoother and less clutter with no using paper waivers

Pros

*brings paperless to my business
*easy use for customers and employees

Cons

*no ability to either scan or enter valuable information; like driver license, address ect

Response from Indexic

Hi Mike, thanks for the review. We have just added a new feature that addresses your issue. I will call you about it and get you set up.

Bob
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great waiver management

Reviewed on 2019/10/22

Great company to work with. Customer support is fast and easy.

Great company to work with. Customer support is fast and easy.

Pros

Easy to use for employees, no paper to keep, takes photos of the participants

Cons

Some customers are unable to use the sign at home feature even with the equipment requirements displayed to them creating some confusion/frustration for the customer however the majority of customers sign in the shop.

Melanie
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great asset!

Reviewed on 2019/10/17

Overall A Waiver integrates seamlessly with my booking software and is easy to use.

Overall A Waiver integrates seamlessly with my booking software and is easy to use.

Pros

I love that I am not wasting paper and that it is easy to keep records with any notes as well. Love that I can attach the electronic waiver to a reservation so there is no hunting for it if needed.

Cons

Small font used on the form fill out section.

Response from Indexic

Hi Melanie, our new aWaiver app has increased the font size greatly. Download the new app and that will solve the small font issue. Thanks for being part of our Indexic family.

Jacqueline
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

AWaiver Review

Reviewed on 2019/10/22

Definitely an improvement from paper waivers. Just need to work on the difference between minor and...

Definitely an improvement from paper waivers. Just need to work on the difference between minor and adult waivers. Still a bit confusing.

Pros

The ability to send costumers the waivers thru their email. Like the new update for signing both parents and child together.

Cons

Costumers seem to have a hard time getting the waivers from their emails to work. (Video doesn’t always work)

Anthony
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient and amazing.

Reviewed on 2020/10/01

It is the best way for us to remove our paper waivers and to store the waivers electronically. it...

It is the best way for us to remove our paper waivers and to store the waivers electronically. it allows for recall of the waivers through electronic searching.

Pros

It is easy for our customers and convenient to access for us.

Cons

I have had some issues with double submissions when the submit button is slow to process.

Response from Indexic

Anthony,
Thank you for your comments as they help us improve.
Best,
Mark

Stuart
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic waiver software with lower costs than competitors.

Reviewed on 2020/07/07

Pros

Easy set up and easy for the customer. Great customer support.

Cons

No cons so far. Everything seems to work as promised.

Alternatives Considered

FareHarbor

Reasons for Switching to AWaiver

Price

Response from Indexic

Stuart, thank you for your feedback.
Mark

Jeremiah
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy-to-use

Reviewed on 2020/09/21

It has served out purposes without any problems.

It has served out purposes without any problems.

Pros

Simple to setup and easy to deploy. Great way to collect digital waivers.

Cons

Searchimg and viewing past signed waivers could be a little over user friendly.

Response from Indexic

Jeremiah, thank you for your recommendation and your support.
Best,
Mark

Lisa
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love AWaiver

Reviewed on 2019/10/25

Love, Love, Love as far as administrator!

Love, Love, Love as far as administrator!

Pros

The fact that we do not have to manually print and store waivers.

Cons

A few of our customers get a little confused on the video section