SpiceCSM Reviews


Integration Platform as a Service for contact centers

3/5 (1 review)
Stephanie O.

A great idea...

Reviewed on 2017/04/12
Review Source: Capterra

Spice is a great program to guide my employees through processes so that they know what they need to do. The aesthetics are decent and it functions well. A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

Rating breakdown

Ease of Use
Customer Support