Citation Canada

4.6 (38)
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Everything HR all in one place.

Overall rating

4.6 /5
(38)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.8/5

100%
recommended this app
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38 Reviews

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Some pros and cons about HRdownloads

Reviewed on 2024/06/18

HRdownloads is very useful especially if you need a template or get an idea on how to create...

HRdownloads is very useful especially if you need a template or get an idea on how to create something for HR purposes.

Pros

The available templates that we can use anytime. Those templates save a lot of time and research.

Cons

Maybe the integration part? We cant integrate the HRdownloads to the EDM tool that we are currently using.

Response from Citation Canada

Our support team is thrilled with your review. We thank you for your kind words and for choosing and trusting HRdownloads!

Kimberley
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Satisfied with what we utilize!

Reviewed on 2024/07/02

Since [sensitive content hidden] took over as my account rep, I feel he has been very responsive...

Since [sensitive content hidden] took over as my account rep, I feel he has been very responsive and I understand the menu of options available to our company far better than I ever have before.

Pros

The Live HR advice is always appreciated and top notch. The advisors are quick to respond and knowledgeable in their fields. I have yet to stump them! I also appreciate the template documents and letters that I have used.

Cons

I wish that the training offered was more extensive. It is very HR specific and thus we cannot use it for our industry, as it only applies to a very small department.

Alternatives Considered

Performance Pro

Reasons for Switching to Citation Canada

price and easy access to Live Advice was why we chose, however we do use the training centre part of HR Performance Pro

Response from Citation Canada

We are pleased to learn our HR advice is useful and we passed on your kind words to the team. Thank you for choosing HRdownloads!

Corinne
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The HR Directors are the main reason we have been a 10+ year customer

Reviewed on 2025/01/28

Overall, their HR Directors are excellent and informative. They help answer any questions you may...

Overall, their HR Directors are excellent and informative. They help answer any questions you may have and offer sound advice. Their customer service is also available to answer any account related questions.

Pros

I have worked with Citation Canada/HR Downloads for over 10 years. Their friendly and helpful HR Directors offer sound advice, are willing to guide you through processes and support any documentation you require. They are what make Citation Canada an amazing tool.

Cons

Pricing seems to continue going up. Updates to policies, should be an auto update instead of having to click into each one and download

Response from Citation Canada

Corinne, thank you so much for your kind review! We really appreciate your loyalty and your candid feedback. We've shared your suggestions with our product team so we can keep improving our solutions for amazing customers like you.

Kylee
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Easy to use

Reviewed on 2024/02/09

Pros

The layout of the website and the ability to have employee sign documents

Cons

I would like it to have an area to post employee reminders.

Response from Citation Canada

Thanks for the review and glad that you find our website user-friendly. There are several ways that you can get or send reminders. If you'd like to discuss this please reach out to us at [email protected].

Laura
Overall rating
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent platform for HR

Reviewed on 2024/12/09

Very reliable and effective HR system for day to day operations.

Very reliable and effective HR system for day to day operations.

Pros

I like the updates with legislation; tracking assignments and compliance for employees; courses offered

Cons

time management just isn't there for me yet.

Alternatives Considered

Dayforce HCM and BambooHR

Reasons for Switching to Citation Canada

the legislation, templates and learning modules were important to me.

Response from Citation Canada

On behalf of the entire Citation Canada team, thank you for your amazing review! We will definitely keep working to improve all our solutions so we can continue making a real difference for customers like you!

Shannon
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peace of Mind

Reviewed on 2024/11/19

Everything is positive, nothing negative to say.

Everything is positive, nothing negative to say.

Pros

I highly recommend it as a partner at an accounting firm in BC. This is our third year with Ciatation, and I couldn't be happier.

Templates, forms, and handbooks were the reason I joined, not realizing their Live HR advice would give me peace of mind and confidence. Thank you, Sharon, Simon, Kim, Terri and Ed. I have spoken with all of them, and they have guided us in our HR needs.

Cons

The only thing was the name HR Downloads, I love the name Citation better :)

Response from Citation Canada

We’re thrilled to learn that we’re making a real difference for you and your company. Thank you for your kind words and for being such a loyal Citation Canada customer!

Plakilla
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Investing in Citation will help you earn back your time 10x over

Reviewed on 2024/10/29

Pros

I have been using Citation Canada (formerly HRDownloads) for close to 10 years. I like how they combined best practices with tech tools making all legislative and HR updates easily available. It has helped me keep up to date with all the happenings and serve my staff well.

If you are an HR Professional this is a great investment. You earn back in time 10x over.

Cons

None whatsoever. I'm very content with the platform, the content and the compliance aspects of Citation.

Response from Citation Canada

We are thrilled to receive such positive feedback, Plakilla. We’ve passed on your kind words to our team to let them know they’re on the right track. Thank you for being a loyal Citation Canada customer!

Chanda
Overall rating
  • Industry: Civil Engineering
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of Citation Canada Product

Reviewed on 2024/07/23

Since coming on board this program has assisted with some policy updates, training of new employees...

Since coming on board this program has assisted with some policy updates, training of new employees and many more things.

Pros

The fast return call from the teams to provide HR advice.

Cons

Nothing to report i've used HRDownlads in another company and had nothing but good things to say about it.

Response from Citation Canada

Our team is thrilled to know you're having such a great experiece with our product. Thank you for choosing CItaiton Canada, formerly HRdownloads, and for bein such a loyal customer!

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great Documents/ Templates

Reviewed on 2024/05/24

Pros

Great starting place for document and template creation.

Cons

They are focusing on more services and would rather they stick with their roots.

Response from Citation Canada

Our product team is delighted to know you appreciate their job. Thank you for your kind review and for trusting HRdownloads with your HR needs!

Kyle
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Citation Canada Review

Reviewed on 2024/12/25

We use Citation Canada for HR related new hire training, education and testing. The platform has...

We use Citation Canada for HR related new hire training, education and testing. The platform has been effective in what we need it to do.

Pros

It’s an easy to use platform for HR informative training and testing.

Cons

There has been a couple instances of the website not tracking my video views.

Response from Citation Canada

On behalf of the Citation Canada team, thank you for your kind words and your loyalty! We wish you a fantastic 2025 and remain ready to assist with all your HR challenges.

Laura
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great HR Tool

Reviewed on 2024/02/09

Great Service, Lots of Documents and Training Courses available. The News and Legislation module is...

Great Service, Lots of Documents and Training Courses available. The News and Legislation module is very helpful.

Pros

I love that the training courses are interactive. It helps the employees to be in engaged in the course.

Cons

Sometimes it's hard to find what I want as there are many documents, BUT when I look through all the documents I come across something that I know I will need in the future and I add it to the library so I do not need to look for it again.

Response from Citation Canada

Thank you for taking the time to share your positive experiences with our interactive trainings We've recently updated the way we group and organize documents to make things easier. If you have any questions related to searching content please feel free to reach us at [email protected].

Ann Marie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Provides crucial HR guidance for smaller business that do not have their own HR department

Reviewed on 2024/02/09

It has been very positive. It is a valuable resource for our agency.

It has been very positive. It is a valuable resource for our agency.

Pros

The many options they provide. We use the training the most and I look to their provincial updates regularly.

Cons

We would like to be able to load some of our own training onto the platform

Response from Citation Canada

We are elated to know that you are enjoying a variety of our services and are happy with the support our team provides. We will continue working towards meeting your expectations. To discuss your feedback about adding your own training, please reach out to us at [email protected]

Csilla
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

HRdownloads for compliance

Reviewed on 2024/06/19

This is the best platform for all the legally required training.

This is the best platform for all the legally required training.

Pros

We love the ease of finding any compliance related courses for our employees and assigning them.
It would be nice to add a feature to automation when courses expire, so they would be reassigned to employees.

Cons

The reporting function could be better and automation.

Response from Citation Canada

Thank you for choosing HRdownloads and for your kind review! We sent your suggestions for our product team for evaluation for future updates!

Tasmin
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great HR Tool

Reviewed on 2024/06/25

Lifesaver for training and automating policies/paperwork.

Lifesaver for training and automating policies/paperwork.

Pros

Has the required legislative courses needed for onboarding along with numerous choices of others.

Love that I can create my own policies and automation.

Cons

Not enough fields for employee roster management.

Response from Citation Canada

That's the best way to start a new month! Thank you for your kind review and for choosing HRdownloads!

Amber
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of HR Downloads

Reviewed on 2024/02/09

Really enjoy it and the customer service is excellent!

Really enjoy it and the customer service is excellent!

Pros

Easy to use and understand almost all parts. Does give financial assistance to non-profit organizations.

Cons

Getting the reports can be confusing sometimes.
Would prefer to be able to edit each section of employee file rather then the one only at the top of the page.

Response from Citation Canada

Our customer service team is pleased to know you are so happy with their service! And we appreciate your feedback: your suggestions have been registered and sent to our product team. Thank you for choosing HRdownloads, Amber!

Karen
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good tool for a learning and compliance

Reviewed on 2024/07/11

This is the toll I will recommend to the others

This is the toll I will recommend to the others

Pros

The account manager is super helpful and knowledgeable about the product. Easy to work with.

Cons

Need to have quality control when uploading customized training material

Response from Citation Canada

Our CX team is delighted to know you are having such a positive experience with our product. Thank you for choosing Citation Canada!

Vicky
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Transition

Reviewed on 2024/12/04

I have more experience with HR Downloads then I do Citation Canada.

I have more experience with HR Downloads then I do Citation Canada.

Pros

up to date hr information and policies at my fingertips.

Cons

Takes time to get familiar with everything. More my old gal problem!

Response from Citation Canada

Thank you for your kind words, we're very happy to learn our content is useful and lives up to the expectations! Our team is always ready to assist you and to make your experience with our solutions as smooth and friendly as possible!

Valerie
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

thoughts on HR Downloads

Reviewed on 2024/06/10

always pleasant to speak with and willing to help

always pleasant to speak with and willing to help

Pros

like the availability to look at policy and procedures for an outline

Cons

i feel the cost could be better for the type of service it is.

Response from Citation Canada

Hello! We want to thank you for your kind feedback; our product team is delighted to know our solution has made a difference in your team's training and that you are satisfied with the service you have received. You are always welcome to contact us, we are glad to help!

Tracey
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

review of hr downloads

Reviewed on 2024/02/12

Pros

Training is what we use it mostly for. We also refer to the professionals when necessary.

Cons

We have had no issues using hrdownloads.

Response from Citation Canada

Thank you for your positive feedback! We are glad your experience with our product has been smooth, and that it can make a difference in your training program.

karolina
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good platform

Reviewed on 2024/10/24

Pros

Good customer service; quick reply any time help is needed

Cons

in the past we we were able to get 10% discounts but they are no longer available

Response from Citation Canada

Hi, Karolina, thanks for your kind review. I passed on your impressions to our Customer Support team, they're thrilled to know they're hitting the mark! Thanks for choosing Citation Canada.

Melissa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Quality HRIS!

Reviewed on 2024/02/09

Pros

I really like that HRdownloads has a large training catalogue for various industries. Our employees have found these trainings to be extremely helpful in their professional development.

Cons

At the moment, I have no things that I like least.

Response from Citation Canada

We greatly appreciate your positive feedback! We're thrilled to hear that our training course are playing a key role in the professional development of your employees!

Jacqueline
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Training on the Go with HRdownloads

Reviewed on 2024/02/09

Good, especially for providing remote training for new hires.

Good, especially for providing remote training for new hires.

Pros

Remote employees can get trained easily.

Cons

Status changes are not the easiest on a mass change basis.

Response from Citation Canada

Thanks for the review and glad that our employee training has been a valued resource for you and your team.

Amanda
Overall rating
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

HR Downloads a life saver

Reviewed on 2024/05/28

Pros

I work for a global company and finding a program that meets our needs was difficult as many platforms are specific to larger countries (mainly the USA) HR downloads is a pleasure to use because it is Canadian focused and ensures that you remain up to date on the latest changes and notifies you.

Cons

I don't love the look of the platform and I wish there were a way to batch download the certificates for my HRIS records.

Response from Citation Canada

Thank you for choosing HRdownloads, we are thrilled to learn our solutions make a real difference for your company and your job as an HR professional. And you'll love to know we have added bulk download features to the platform: reach out to your account manager at your convenience to learn more!

Joelle
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

HR Downloads User

Reviewed on 2023/06/05

Great I recommend it for sure with the online training.

Great I recommend it for sure with the online training.

Pros

We utilize the training features on a daily basis. It is incorporated with our onboarding

Cons

Sometimes it take too many clicks to get what I need.

Response from Citation Canada

I'm happy that our training has proven to be a core product for your onboarding.
To find what you need, we're continually updating our search functionality to make it quicker and easier and have launched updates this past year to help. Thanks again for being an HRdownloads customer!

Michelle
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely valuable for organizations with a small HR team

Reviewed on 2019/12/15

Outstanding. I had no idea how easy the system is to use. The customer service and advice is...

Outstanding. I had no idea how easy the system is to use. The customer service and advice is outstanding. They have truly captured the market by offering HR services to small to mid size companies. What a great idea and I love the system is Canadian as well. HR Downloads is worth the cost and we are extremely happy with the product. I would highly recommend this product and service.

Pros

HR Downloads is a true HR platform that addresses and provides information in a number of HR Categories such as:

1. Strategy
2. Employee engagement
3. Employee and Labour relations
4. Total compensation
5. Workplace Safety
6. Labour Laws
7. Learning and Development
8. Information for the HR Director

For small to medium sized organizations the variety of online learning programs is a true time and cost saver. I find HR Downloads is priced fairly and the product offerings don't compare. As well the HR Advisors are extremely helpful and return your call quickly. Overall, I have been extremely impressed with HR Downloads and would highly recommend the product.

Cons

The survey - it isn't as easy to use as survey monkey.