FastSpring Reviews

none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

I have bought several products via FastSpring now and have been happy every time.

I don't have any issues with FastSpring.

- Fast and responsive support team.
- Wide choice of payment and currency options for my customers.
- Very flexible with features covering almost all of my business needs.

- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability.
- Design of the user checkout and options to change it are a bit outdated and need to be modernized.
- Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc.
- A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding).

Good handling of payments via various payment methods, anywhere in the world. Tax processing for virtually all the countries, with refund capability, if applicable.

Occasional glitches in integration with our platform, TestDome, resulting in us having to update some payments manually.

The best feature of FastSpring is their handling of the transactions -- the payments, taxes, refunds are all handled for me. Acting as a reseller, my paperwork is greatly simplified: I sell to them, they sell to the world.

Integration was easy, with excellent tools and debugging capabilities available.

Customization does require some technical smarts.

We have been using FastSpring for over 6 years now and the first thing that comes to mind is that it is a solid product, that we never have issues with. It just works. I can't say it is complicated in the initial setup. All the necessary testing options are available and they are easy to use. Overall great product with many options to set up your store and integrate with other platforms.

I don't have much to say here, except that maybe there is a bit of a learning curve to it if you have no background in setting up subscription-type billing.

I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent.

A few hiccups would be:

1. The UI and easy-of-use can be worked upon. Sometimes it becomes difficult to find the right section/settings for a specific order
2. The back-end dashboard could have a few more features

Rich features
They handle taxes well all around the world

Poor support
Buggy implementation of new JavaScript based storefront

Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc)

Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame

I feel I can trust the Software to deliver on Sales after I have configured my Product. It is a fairly straight-forward, low cost solution to getting my Products online and getting revenue. I have tried other systems and still love FastSpring the best!

I like the old style Login unfortunately as the new Board is missing the easy ability to switch from test to active when designing the Products - I could not find it anywhere and I searched for ages!? The reporting still needs work - it is not intuitive enough and always takes me ages to get the type of data I want to see

I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc.

It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting.

Not a whole lot. It takes forever to load.

Fastspring could really use an interface update. Using the product feels like I am using something from 2005.

Everything.
They take care of everything including paying all of the states sales tax.
Great customer service.

Have not found any.

The features it offer for digital products and the multiple payment processing options are top-class in this segment.

Nothing much to dislike about this. I would still like better integration with physical products. Currently I use it only for digital products.

I use it to monetize a side project. I migrated from Plimus in 2013 and FastSpring is much better in every aspect.

Most of the time it's a self-service and I don't get any questions from clients. But from time to time, usually when European academic or government institutions are involved, I get requests for an official quotation, or I'm asked how to get a pdf version of an invoice (it's possible but not obvious), or how to pay by bank transfer (also possible but often a client cannot sort it out themself). But all this is not a big deal and FastSpring has a great helpdesk.

Great customer support, reasonable fees.

Fees could be lower, but still good value for the money.