SAP Concur Reviews
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2157 Reviews
- Industry: Management Consulting
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Taking the hassle out of expense claims!
Reviewed on 2024/09/10
Slick and easy overall to you use for expenses
Slick and easy overall to you use for expenses
Pros
Swift and easy to use when doing your expenses with taking pictures of receipts making it the best in my experience!
Cons
Never had any issues with using this so none to mention
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient app
Reviewed on 2024/11/23
This app is convenient because it has specific prompts to help you find what you are looking to...
This app is convenient because it has specific prompts to help you find what you are looking to submit right from your phone on the go.
Pros
I like the efficient response and timely turn around when submitting receipts. The updates are easy to follow.
Cons
Initial set up was time consuming. Once the app was set up then everything went very smooth.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Counterintuitive and hard to use.
Reviewed on 2024/11/18
Very very poor. A huge waste of time each time I have to use it.
Very very poor. A huge waste of time each time I have to use it.
Pros
Nothing. This product is counterintuitive, poorly designed and so very difficult to use, and refuses to allow corrections to entered data.
Cons
This is extremely counterintuitive to use. It is not at all clear how to enter data.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Experience with SAP Concur
Reviewed on 2024/09/18
This software has enabled us to monitor all our work expenses,manage our schedules and also manage...
This software has enabled us to monitor all our work expenses,manage our schedules and also manage our work relationships trouble freely.It has really been the best in simplifying and automating all of our companies work processes and activities.
Pros
SAP Concur protects all our personal data from any virtual threat.It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.
Cons
SAP Concur does not have any negative or unfavourable factor.It is a high performance software that improves all our work operations.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SAP Concur an easy to use travel expense management application
Reviewed on 2024/12/14
SAP concur is a great application for travel expense approval and management. The mobile application...
SAP concur is a great application for travel expense approval and management. The mobile application is also very easy to use and useful
Pros
SAP Concur is useful to complete all travel related claims online through the application with very minimal paperwork. All documents related to claims can be scanned and uploaded online. Getting approvals from the next level approver is very systematic and timely auto email notifications are sent
Cons
SAP Concur should introduce more tutorials on how to use the different menus
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good luck trying to get support
Reviewed on 2023/11/09
Generally positive experience during the sales process, in implementation, and while an active...
Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.
Pros
SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.
Cons
Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.
Alternatives Considered
Emburse Expense Professional (formerly Certify Expense)Reasons for Switching to SAP Concur
Better integration with our corporate credit card programs- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great product
Reviewed on 2024/11/28
Excellent product which does exactly what it stated
Excellent product which does exactly what it stated
Pros
The ease of use, user friendly and simplicity
Cons
Nothing it was a straight forward system to hae
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Concur Review
Reviewed on 2024/12/16
Very good. I like the ease in which the information is sent directly to the proper administrators.
Very good. I like the ease in which the information is sent directly to the proper administrators.
Pros
Once receipts are entered, the software does the rest of the work
Cons
Sometimes entering receipts can be trying as the app doesn't read them correctly.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple enough to save a lot
Reviewed on 2024/11/18
Most time we have excellent experience when using SAP Concur. It really saves our workload and cost.
Most time we have excellent experience when using SAP Concur. It really saves our workload and cost.
Pros
SAP Concur allows us to seamlessly input the expense and invoicing.
Cons
It needs improvement on the process of splitting an expense and retrieval of an expense.
- Industry: Banking
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good Platform
Reviewed on 2025/01/05
Really good. Easy to use and consistent.
Really good. Easy to use and consistent.
Pros
User Interface was straight forward, easy to use.
Cons
UI was a bit outdated but still functional
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love Concur as an End User
Reviewed on 2024/08/19
I think concur does a very good job for our organization! There are a few minor headaches with the...
I think concur does a very good job for our organization! There are a few minor headaches with the software, but all in all, it has been a great product to manage our company cards and provide the proper checks and balances needed in our organization!
Pros
Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!
Cons
Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invoicing and Payments Automation Tool
Reviewed on 2024/08/06
2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.
2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.
Pros
SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.
Cons
However, the mobile app has limited features compared to cloud-based.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AP and AR Automation Software
Reviewed on 2024/08/07
Matching POS, invoices and receivables reduce financial errors.
Matching POS, invoices and receivables reduce financial errors.
Pros
SAP Concur has a mobile application that enables me to automate AP and AR on the go for 24/7.
Cons
SAP Concur has never posed any drawback ever since I implemented it.
- Industry: Medical Devices
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Concur for Sales Expenses
Reviewed on 2024/02/16
It's reliable and I don't mind using it, although I prefer the streamlined utility of some newer...
It's reliable and I don't mind using it, although I prefer the streamlined utility of some newer platforms for expense reporting.
Pros
I liked the ability to itemize hotel charges in detail. Made it easier than worrying about splitting off personal charges to a separate non-business card. Can mark some itemized charges as personal so they don't get filed for reimbursement while all the others get claimed.
Cons
Overall it's a little cumbersome and the app seems outdated. It's bulky and more complicated to navigate than it needs to be.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Remarkable Experience with SAP Concur
Reviewed on 2024/10/07
Pros
SAP Concur streamlines the entire process of accounting by automating over 83% of manual workflow in my organization.
Cons
All has been well with me whenever I turn to SAP Concur for invoicing and billing.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Online Accounting Software that I Highly Trust
Reviewed on 2024/09/19
Pros
SAP Concur has a mobile application which allows me to track and manage expenses in real-time which eradicate fraud.
Cons
SAP Concur is not available on App store but I was able to download from SAP website.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SAP Concur takes the chore out of tracking expenses
Reviewed on 2024/06/10
Overall I have had a great experience with SAP Concur, and would recommend it to anyone looking for...
Overall I have had a great experience with SAP Concur, and would recommend it to anyone looking for an expense tracking system.
Pros
I like how easy SAP Concur integrates into my everyday life. I do not have to think about it for expenses. Take a picture of the receipt, create the expense and submit at the end of the month. No more piles of receipts.
Cons
Since I work primarily from my mobile devise some of the little thumb nails of the receipt images are a bit small and can be hard to see.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
L.Gakii Views on SAP Concur 2 Years Utilization
Reviewed on 2024/09/25
I save a lot of time by automating workflow with the help of SAP Concur.
I save a lot of time by automating workflow with the help of SAP Concur.
Pros
SAP Concur ever since 2022 as Finance Intern has been a game changer in AP and AR automation.
Cons
I currently face zero issues on SAP Concur.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAP Concur - review
Reviewed on 2024/09/25
Pros
It is very user-friendly platform that one can use. You can easily submit requests for travels, expense reports, book flights and hotels with just a few clicks. It also has a mobile app support where you can easily upload receipts and submit expenses.
Cons
The customer support is not the best. If one is calling the phone line sometimes it can wait up to 20 minutes for an agent.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SAP Concur User review
Reviewed on 2024/08/24
Pros
What I most liked about SAP Concur was the expense reporting and easy receipt photos upload.
Cons
I can’t recall anything I least liked about SAP Concur
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent expense app
Reviewed on 2024/11/11
It’s easy to use and easy to understand, I’ve been using this app for about 4yes and cannot fault it
It’s easy to use and easy to understand, I’ve been using this app for about 4yes and cannot fault it
Pros
It’s extremely easy to use with a simple step by step guide
Cons
Having to write my home address in on everyday
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Not Worth The Cost
Reviewed on 2024/08/09
My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of...
My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of customization. This could have been from how things were originally setup with the companies file prior to my working with it, but I can't say for sure.
Pros
Our field users did not have a hard time logging into SAP Concur.
Cons
It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Doing expenses can be easy - just takes a bit of a learning curve
Reviewed on 2023/09/22
All in all, Concur does what it is supposed to do. There are a few things you learn over time that...
All in all, Concur does what it is supposed to do. There are a few things you learn over time that make things easier or help you along the way. It's not the most intuitive UI, but I see SAP's progress. So, I'm hopeful this will continue to improve. I've been using that tool now for many years (with 1-4 reports per month - creating and approving), and I have a pretty good system to do the expenses properly and efficiently. There are also more possibilities to help me do my reports. E.g., I would love to have templates for regular expenses. Let's say I expensed a particular bill every month - it would be great if I could mark that as a template and copy a version of that into my following reports - adjusting only the things that changed (e.g., the receipt image or the entry date. That would certainly save me time.
Pros
SAP Concur is pretty standard in the industry for that purpose. It has a few features and functions that can justify that market share. I enjoy the widespread connections between apps I regularly use for business travel (e.g., Lyft, Uber, our travel agency app) and Concur. As soon as my ride is done, there is a new expense available that I can add to my report. Most fields for each item are filled out correctly, so I only need to add the missing items. I also don't need to scan the receipt or attach it somehow. Speaking of connecting - that's the second significant advantage. While doing my expense reports on my desktop computer, I can quickly log onto my mobile app and take a picture of a receipt I don't have digitally - e.g., the bill from my restaurant visit. Both work simultaneously - so I don't get logged out if I use the other channel.
Cons
SAP Concur has improved its UI over the last few years, and it looks a lot more modern than it was before. Still, a few things are a bit old-school—for example, the view of an expense. I also approve reports for my team members, so I must open each expense and check the fields. At this point, this is still the old grayish windows-95-style form with the chained properties. What's possible can be seen when you enter an expense. Here, you see the properties in a somewhat modern design.
- Industry: Semiconductors
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
essential software for many office workers
Reviewed on 2024/10/24
Pros
The interface was very intuitive, so it was convenient to use.
Cons
There are many functions and when you try to download Bill of material, you need to know a lot of commands, so it was not easy to access.
- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Established platform with vast range of features
Reviewed on 2024/09/02
Pros
Used for expense logging and CRM. Comprehensive training and information available.
Cons
Not necessarily a negative but given the vast range of features available, if not familiar or trained on its use can be daunting to use at first
