SAP Concur Reviews

it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

It's convenient to have all of the organization's expenses in one place. With a large workforce, the system can track expenses and reimburse those who have already spent money on the company's behalf. Before reimbursement is made, the direct supervisor can authorize and verify the process. The direct deposit feature of Concur is extremely useful.

I dislike how limited the accounting review process for receipt management is, but aside from that, SAP Concur is a very user-friendly system that is simple to train new employees on.

I like that it can manage all travel and expenses in one mobile tool.

The software is somewhat outdated and could use a facelift

SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.

The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.

Converting our invoice approval process over to SAP Concur was seamless with great support from the team

I feel we do do not fully use the capability of the system but this is a positive as their is so much we can gain from it

The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.

Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us

It can help with compliance with the Sunshine Act which is very important for pharmaceutical companies.

It's very expensive. They charge $14 per expense report.

This tool gives you the access to manage the employee's claims. It is very easy to use and here you can access all your past claims and current claims status. The audit & approval process are amazing and that too keeps you updated via email notifications.

I would not hesitate to say that i don't find any significant issues with this tool.

What I love most about this software is the receipt management and expense tracking. Both are extremely easy and make can traveling fun & less of a pain.

There isn’t anything I dislike about this software at the moment.

- easy to use- easy to login- very useful app - adding new receipts with the phone is quick and easy- always available your expenses historical data

- receipt recognition should be improved- receipt upload should be improved- expenseit function does not work properly most of the times

Straightforward administration setup wizard
Ease of importing receipts
Integration with our corporate bank account, credit cards, and purchasing cards
Ability to customize limits and alerts
Ease of administering multiple profiles for executives
Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

The Beta version is full of bugs
Developers refuse to support the beta version
Does not adequately track users who have used their corporate cards for personal charges and owe the company money

I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.

I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.

This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.

I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.

Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.

I wish the matching process was a better, as well as the nightly hotel charges too.

The software has the capabilities needed and desired for good AP processing/workflow.

The SAP Concur staff doing the invoice processing obviously have no idea what they're doing. They are poorly trained. When I called for service or clarification on an issue, nobody was ever able to answer my questions. The only person I spoke with who seemed to understand me was the sales rep. The staff processing our bills clearly didn't know the difference between an invoice and a statement. They don't follow directions. And on countless occasions the software held back checks that were supposed to be mailed out and resulted in deteriorated vendor relationships. When we believed our bills were paid, because we'd processed them and submitted them as approved for payment and received confirmations that checks were cut, we found out from our vendors that they never received payment. I spent more time chasing down what Concur did WRONG than they spent actually processing our bills.

It is very thorough, and really very detailed. I don't have problems with the reports once I make them, and I feel like the expense process is very thorough. From a company's standpoint, the software makes sense and provides them with a lot of information. It also has a TON of user input checks which are incredibly tedious, but also ensure that everything is inputted properly The app is also really helpful, especially when taking pictures of receipts and uploading them to reports. If I wanted to ensure accuracy and completeness and was choosing a software, I'd definitely go with this one.

Sigh... all good things have their drawbacks it seems. I'd be lying if I said Concur Expense was user friendly. There are so many error messages possible, and it is not intuitive when trying to solve them all. The error messages are small, and contain limited information as to why they've occurred. Per diem is NOT self explanatory, and my firm had to put out an entire educational PowerPoint on how to input per diem expenses. And then additional help info on basically every other function. Sometimes the system will auto-populate when I don't want it to, and other times it will attempt to categorize expenses into categories that don't make sense. It's not the most intuitive software... and when I finally successful submit an expense report, I'm relieved more than anything.

Concur offers an application that is pretty straight forward and easy to use. I think the most convenient feature is the receipt databasing piece. I can take a photo of my receipt code and file it right away. The previous software that I used required a user to wait for the final charge to appear on your corporate expense account (credit card) and then it would allow you to code and submit the expense. As a result, you would need to hang on to a receipt (s), sometimes for a few days and then code and submit it. However with Concur's photo receipt function you can take a picture and toss that receipt right away.

I struggled with the travel booking functionality. Although the concept, to have travel and expenses in one place, is excellent I believe it came with a cost. We had the functional ability to book travel via the app but still used outside sources because we seemed to get better rates and I believe the app did not always show all available options. To be fair, some of that might have been mitigated by our own internal processes in which we inhibited our ability to optimize this feature, more so than the functionality itself not existing.

Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.

User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements.
That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it.
I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

Direct Expense booking is the good option which i like most in the Concur and the details report you can sent to the Approval by just a Single click ny send mail option.

The commercial is the painful area in the Concur, really very high in the commercial.

My university requires us to use Concur to file all of our expenses for job-related travel. At first, it seemed like a nice system. I used to app to take pictures of receipts, which was handy. Also, it seems that they very recently upgraded their system to make it more usable.

Almost every time I submitted an expense report, it was returned with errors. I am a PhD candidate, and for the life of me I could not seem to get these reports correct. One big problem was that my departments gives us per diem for food expenses, but Concur would always create an error if our total expenses did not add up to the exact amount of approved funding. So I often had to worked with our department secretary to manipulate the expenses so that the system would accept my report. The business office at my university was no help either. In fact, they seemed to be purposely obtuse about Concur. In summary, using Concur was honestly one of the most frustrating experiences of my graduate career, which says a lot. There were multiple occasions where the business office made a mistake in an account number, blamed me for it, and then it ended up taking many months and lots of arguing before I finally got my reimbursement.

This platform is much easier to use than others I've worked with. The fact that transactions from your company credit card automatically load into this makes doing expense reports much less painful.

There's still some coding in there that I don't understand or fully know what to do with, but I just stick to the ones I do know, and that works for me. I also with it didn't save transactions that were refunds. It still makes you add refunds or over 60 day old transactions to your report.

Paperless, pretty user friendly. ExpenseIt

The imaging and how often it goes down or slows up. I get a LOT of calls on this. I wish it were more adaptable to project billables for your clients that bill their clients. It's hard to pull this information out of Concur easily. Would love to be able to select project reimbursable in images rather than have to print the entire receipt images or hunt and peck. Time consuming

I think concur is extremely convenient, and am glad my company offers this option for expenses. It doesn't take me long to complete expense reports, and it helps me stay organized and make sure I am actually getting reimbursed for all of my business costs. I like that you can start a report and then come back to it later (ex. if I forgot a receipt at home, I can still enter all the other details, and then attach the picture later).

Some of the pre-determined fields are frustrating, though I understand not allowing random values to be entered. Example. sometimes the city I'm submitting an expense for won't show up, and then I'll need to search around for a city that's close and also an available option within concur.

This also may be due to a lack of concur training from my own company, but I don't really understand the difference between an expense "report" and a "request"- I'm not sure if these really matter at the end of the day, so would prefer options be streamlined and perhaps explained (like an FAQ, or ? you can hover over to answer common questions).

Easy to master and very easy to see and check the expenses of employees, especially if you do this in the AP department.

The only missing part of this product is lacking the reporting feature. Every reports need to be done manually.

The best parts about this software is the ease of use whether on a mobile phone, tablet, or pc. Any way that you use the software makes tracking, adding, uploading expenses and receipts as user friendly as possible. Add that to the ability to track personal expenses that need to be reimbursed to employee and the ability for a manager/supervisor to approve/deny with the click of a button makes it even more attractive.

The only feature that needs a little work is the receipt upload. If you take a picture of the receipt before the expense is automatically imported by the software then it sometimes makes a double entry that is a little difficult to remove. Other than that all other features work efficiently and intuitively.

Very stable software from SAP

works in the cloud so no local storage. Can be accessed from Any where which means you can upload your expenses with receipts from your home in no time

Can be access from a phone app as wells as on web

Being able to book and organize your flights to hotels to car rentals is the major advantage plus any corporate discounts we are privileged to have. No need to be calling travel agents.

Great reminders for your trips so you are always on top of your schedule

Easy payment request submissions

Every expense is nicely organized

easy and clean user interface which is a plus

Little pricey for a small enterprise but its worth it.

Employees need to be trained.