Acumatica Cloud ERP Reviews

Acumatica Cloud ERP

4.3 (141)
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Overall rating

4.3 /5
(141)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.1/5
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141 Reviews

Elizabeth
Elizabeth
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acumatica – a powerful Cloud-based ERP System

Reviewed on 2023/09/09

If there is a feature that is not available, the Acumatica marketplace is there to help you find a...

If there is a feature that is not available, the Acumatica marketplace is there to help you find a certified partner to integrate a solution. And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.

Pros

I like that Acumatica is a cloud based platform, in all this time I have used it I can say that it offers incomparable flexibility. Being able to manage finances and pay bills from anywhere in the world is a huge advantage for me. What I like the most is how customizable and modular the plaform is. You can choose the modules you need and adapt them to fit your specific requirements

Cons

The only drawback I find with this platform is that it doesn’t have a mobile version that facilitates its use, everything has to be done from the platform.

Theresa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

2022 Review

Reviewed on 2022/04/12

Pros

This product allows us to keep track of information that we need at a relatively inexpensive price

Cons

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

Alternatives Considered

NetSuite and Epicor Prophet 21

Reasons for Choosing Acumatica Cloud ERP

Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.

Reasons for Switching to Acumatica Cloud ERP

Price.
Omer
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Most expensive cheap ERP

Reviewed on 2020/09/03

Pay a little more get way better results..we spent a fortune on customizations for basic features...

Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.

Pros

After we spent almost same money as we paid for this program, we realize we could have purchased something better.
Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

Cons

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

Alternatives Considered

SAP Concur

Reasons for Switching to Acumatica Cloud ERP

not paying per user was the only reason..

Response from Acumatica

updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica.
***
Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]

TC
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flexibility and customizable

Reviewed on 2024/08/22

we are able to communicate to 3rd party application i.e Power Bi which establish details data...

we are able to communicate to 3rd party application i.e Power Bi which establish details data analysis, and we are also getting data from our own database application through customized API.

Pros

flexibility, modular and customizable at the user level.

Cons

if the data field listed in the generic inquiry screen is editable without enter into the relevant screen i.e sales order screen, opportunities screen.

Alex
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customizable Cloud Accounting Software

Reviewed on 2023/12/04

Very positive, so far any issues or short falls we've encountered have all had solutions.

Very positive, so far any issues or short falls we've encountered have all had solutions.

Pros

Cloud based so that it is easy to access from anywhere, but also a plethora of security options such as MFA and IP access restrictions means it can be made secure as well. Extremely customizable, pretty much any page or screen you encounter can be changed to better match the needs of your users. Features a built in reporting option that makes creating financial reports a breeze, and a downloadable report designer to handle any sort of complex reports. Highly customizable in regards to it's ability to import information from external systems as well as it's ability to export.

Cons

No necessarily a con for ourselves but the highly customizable nature of Acumatica may mean that some customers may not be able to take full advantage of the system without a skilled technical users on staff. Additionally Acumatica does not feature a Canadian payroll module yet and we need a 3rd party software to make up the difference.

Becky
Becky
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acumatica, the incredible ERP system

Reviewed on 2023/03/17

I enjoy being a part of the Acumatica community, and I find their ability to automate processes...

I enjoy being a part of the Acumatica community, and I find their ability to automate processes through business events, import scenarios, and workflows using low- or no-code to be particularly impressive.

Pros

When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

Cons

This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.

Audrey
Audrey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent ERP solution that scales with a business

Reviewed on 2023/08/04

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity,...

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity, and enhanced data management. Acumatica's amazing automation features allow us to streamline our business processes, imports, and workflows.

Pros

When it comes to managing finances, operations, and customer connections, it is one of the best ERP programs available. Since it is hosted in the cloud, setting it up is a breeze.

Cons

Although it has evolved and added features over time to become a comprehensive resource, it still falls short in several key areas, necessitating the exploration of complementary solutions that come at an additional cost.

Tawanda
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Acumatica For Finance_ Agriculture Industry

Reviewed on 2024/07/30

Great customisations which removes limitations found on other ERP's

Great customisations which removes limitations found on other ERP's

Pros

1.Ability to track projects at plantations per block of plants. It allows management and production team to analyse profitability further by having smaller P&Ls per block.
2. Customisation

Cons

The default template in the system for inventory does not allow capturing different items issued out of stock on different date so further customisation is required.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The right ERP for growth

Reviewed on 2022/09/30

Excellent - Great customer support services from Acumatica staff,
Tech Future Proof

Excellent - Great customer support services from Acumatica staff,
Tech Future Proof

Pros

Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,

Cons

Cost - especially when comparing with entry level products;

Chris
Chris
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Initial Impression Is Good

Reviewed on 2022/05/13

Pros

We have been working to implement Acumatica for over 2 years with the initial phase of the rollout being 2 months old. While we have many bugs to work out in the software development, the initial impression is huge as our company grows larger. Compared to our previous ERP, Acumatica will allow us to venture further in reporting, manufacturing, accounting and other features.

Cons

Nothing against the software per say, however it can be very lengthy to develop into exactly what you want in an ERP. We've worked tirelessly with a consulting company to help us create the perfect software.

Natasha
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good software for the price

Reviewed on 2022/11/21

Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a...

Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a painful implementation process, needing to rely on a team of good developers (it's critical to have one for this software as it's not easily customizable as Salesforce, for example). Accounting is not basic, so you will have most functions that Quick Books have(it's just more rigid and it's harder to correct things because it's an ERP and all transactions are intertwined with Operations and Sales portions of the software).

Pros

Accounting is pretty developed, it's a full ERP, and as long as you "feed" the right information from your CRM/ Field units, everything works great together. You can sort and filter most list views which is very helpful if you are trying to find discrepancies.Basic reporting is available. The system is pretty reliable and rarely goes down.

Cons

Data storage is very old school, you have to upload files one by one and click to open them one by one to see what's there. No preview is available. Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for example. This software can be glitchy when it comes to upgrades and updates. The more you customize, the harder it gets. Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and removing/hiding them is very tedious

Herman
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Herman's Review

Reviewed on 2022/04/04

I love the software, so much possibilities that we still have to make use of and I am looking...

I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.

Pros

The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.

Cons

One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.

Response from Acumatica

Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim

Michael
Overall rating
  • Industry: Import & Export
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A sophisticated system to grow by.

Reviewed on 2022/04/13

Overall Acumatica has provided BMT with a state of the art ERP/information system which has allowed...

Overall Acumatica has provided BMT with a state of the art ERP/information system which has allowed us to execute flawlessly all information by division, measure our activity, forecast profitability, and maintain all necessary information to run our business. It was Nexvue's support and expertise that made Acumatica the system we have today, and we could not have done it with out them.

Pros

In certain aspects the software allowed for enormous flexibility. Item classes and Financial Sub-\Accounts.
Open Architecture for creating modifications. We created a fairly large number of modifications, written and implemented by Nexvue, that turned Acumatica from a really good system to an exceptional one.

Cons

Out of the box, importing, Transportation and Logistics were weak. We created a Voyage Maintenance
module. Freight in and Freight out System enhancements.

Sharon
Overall rating
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied Customer

Reviewed on 2023/08/04

Pros

Accounting team likes the ease of use, especially the real-time features. Also the customer service stellar.

Cons

No known hiccups with the product. Accounting team utilizes it with ease.

Alternatives Considered

NetSuite

Reasons for Choosing Acumatica Cloud ERP

Needed a more advanced and real-time system.

Reasons for Switching to Acumatica Cloud ERP

CFO & accounting team preferred Acumatica's features & ease of use.
Ahmad
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best platforms that enable you to adapt your resources to suit the needs of your project

Reviewed on 2022/02/01

Acumatica allowed us to save a lot of time and a lot of procedures and protocols, through which we...

Acumatica allowed us to save a lot of time and a lot of procedures and protocols, through which we were able to have a strong database linked to the cloud, which enables us to perform our jobs with accuracy and high quality, and the reports it provides us with are reliable results, and enable you to own the truth about the actual situation of the project.

Pros

Acumatica makes coordinating daily tasks and project resource planning so easy that we can control them to ensure they are completed to the required standards. It is easy to use for all team members at all levels, it can be adapted to meet all needs as well, and enables them to collaborate with each other to complete jobs quickly and accurately. I like that it integrates with most of the applications we use, which gives us enough flexibility when importing and exporting data to and from it. I love the capabilities that it provides, which gives you the best reports, especially those related to financial data or progress rates, which are comprehensive and have an attractive appearance, in addition to that they are easy to understand, and the sorting and filtering tools provided by Acumatica, enable you to filter and find the information you need easily.

Cons

There is nothing to hate about Acumatica, it just takes some training and then you will find that completing your missions with it will be very easy.

Response from Acumatica

This sounds like a tremendous story Ahmad! I'd love to learn more. Check out our customer heroes program as you sound like a perfect candidate. https://acumati.ca/2Teo1I2

Waleed
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An integrated tool to put all tasks and resources under constant monitoring

Reviewed on 2022/03/09

Because we now have a strong database linked to the cloud, we can carry out our tasks with...

Because we now have a strong database linked to the cloud, we can carry out our tasks with precision and quality. Our reports are reliable, especially regarding the organization's financial operations and projects, and thus we know the true status of the project, saving us time and allowing us more flexibility.

Pros

Acumatica is a great ERP and project management solution that allows us to track orders and information in the field, as well as add partners and suppliers and provide them with access to specific tools to track their orders and update their data and completion percentages of their activities. Acumatica enhances team collaboration, so one colleague enters data while another colleague gets access to project details that help them complete their task. I love how Acumatica allows us to export data for use in another system and also for audits. Acumatica has enabled us to improve field interaction, simplify operations, and make quick decisions without lengthy meetings. Acumatica enables progress tracking and bottlenecks along the project lifecycle, as well as cross-departmental collaboration to discuss, answer general inquiries, collect data, and automate processes, allowing employees to focus on problem-solving and follow-up tasks more efficiently.

Cons

Acumatica is simple to use and takes little training for the employees to become comfortable with the tools. I also saw data import and export issues.

Response from Acumatica

Thanks for such an incredible review Waleed! We'd love to have you consider joining our Customer Heroes program. Check it out: https://acumati.ca/2Teo1I2

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good ERP for Small Business

Reviewed on 2018/10/08

Acumatica has helped our company improve our operations and handle significant growth. We moved...

Acumatica has helped our company improve our operations and handle significant growth. We moved from basic Quickbooks functionality to full inventory and manufacturing control. The improved transaction controls have reduced the amount of errors done in normal business processes. We've also been able to engage employees at all levels into our system.

Pros

Ease of use, comprehensive list of features, Report writing and General Inquiry functionality,

Cons

The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well. The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email. Then when they email us using those email addresses the emails go nowhere. All emails should be sent using the user's real email address, and preferably their email client such as Outlook.
Third party VAR modules are harder to coordinate.
Upgrades are too frequent and expensive if you do not have your own development staff.
Customization requires development capabilities. Should be more user-level customization tools similar to Report Writer and GI screen.

gad
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

review

Reviewed on 2022/04/05

to be frank i am disappointed but we feel we are stuck with the product
instead of saving time and...

to be frank i am disappointed but we feel we are stuck with the product
instead of saving time and personnel we need more time to do the functions

Pros

functionality,
accessibility
option of users CRM -but we could not implement

Cons

product is not easy to use
spending extra times on unnecessary steps-printing document require multiple steps
search function not logical
report are not easy to generate
very rigid to make changes if needed

Response from Acumatica

Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]

Andrew
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica Cloud ERP - Review

Reviewed on 2022/04/05

Very positive. We outgrew Quickbooks Desktop and this was the perfect solution for us.

Very positive. We outgrew Quickbooks Desktop and this was the perfect solution for us.

Pros

Cloud Based. Very powerful. Very configurable.

Cons

Not intuitive to create reports or inquiries.

Alternatives Considered

Sage Construction Suite and NetSuite

Reasons for Choosing Acumatica Cloud ERP

We outgrew Quickbooks

Switched From

QuickBooks Enterprise
Danyel
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great, Affordable ERP!

Reviewed on 2024/04/11

Pros

Ease of Use, Accounts payable invoice routing.

Cons

Creating Reports is not easy. It's not intuitive.

Bryce
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Acumatica is a strong and comprehensive ERP

Reviewed on 2022/04/05

I do really appreciate Acumatica and the ability to get me the data & clarity I need to perform my...

I do really appreciate Acumatica and the ability to get me the data & clarity I need to perform my job.

Pros

The amount of data that can be tracked and dash boarded is great for all sorts of management needs

Cons

Overall theme would be ease of use. It is not a terribAculy intuitive software and takes quite a bit of time to learn how it works and how to navigate. The software takes quite a few clicks to navigate. Tech usage of the App has had reliability issues and quite "clicky" as well.

Response from Acumatica

Thanks Bryce for the thoughtful review of Acumatica! - Kim

Uetutjinda
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica 4 Life

Reviewed on 2023/09/08

Pros

I find acumatica very Flexible and Customizable: Acumatica adapts to my business needs, allowing easy customization without extensive coding.I can have access to real-time data and analytics empowers quick, informed decisions.I find that Acumatica has a very User-Friendly Interface: Intuitive UI simplifies navigation and onboarding for all team members.

Cons

Acumatica features set comes at the cost of a steeper learning curve. It can take time for users to become proficient in navigating and utilizing the software to its full potential, which might slow down operations during the initial stages.

Ellida
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

ACU Cloud ERP Review - HVV LLC.

Reviewed on 2023/12/11

Overall, good. It has been a bit of a learning curve organization wide.

Overall, good. It has been a bit of a learning curve organization wide.

Pros

User interface is somewhat user-friendly. Wikis are helpful.

Cons

Can be very hard to work with in a custom instance. Many modifications and customizations had to be made so that our organization could track inventory correctly on a item/strain basis.

Better supporting documentation and resources.

Nya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why I'd recommend Acumatica

Reviewed on 2023/03/31

Cutting edge, modern technology, user friendly.

Cutting edge, modern technology, user friendly.

Pros

What I like the most about Acumatica is availability of information online.Acumatica University also makes training in my own time easy.

Cons

I wish perpetual pricing would remain an option. Some clients find it not sustainable to pay the same amount each year.

Harkirat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Experience With Acumatica is Just Amazing

Reviewed on 2023/06/11

Acumatica Cloud ERP is a comprehensive business management solution designed to help us streamline...

Acumatica Cloud ERP is a comprehensive business management solution designed to help us streamline operations, improve productivity, and make informed decisions.

Pros

Acumatica is known for its highly flexible and customizable platform. It allows businesses to tailor the system to their specific needs, workflows, and processes. Acumatica operates on the cloud, providing users with any time, anywhere access to their data.

Cons

Acumatica's pricing can be a drawback for small businesses or organizations with limited budgets. While Acumatica's flexibility is a strength, it can also be a source of complexity.