Acumatica Cloud ERP Reviews

I love that the team from Acumatica is readily available to assist with deployments, updates, and errors when they occur.

We've worked to change over our system to Acumatica and have yet to run into any major problems. The small issues that we've encountered have been quickly resolved with their team.

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

After we spent almost same money as we paid for this program, we realize we could have purchased something better.
Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

One of the greatest ERP products, I ever had a chance to work with. Was using most of its modules, but most frequent was helpdesk management. Providing support to our clients who had their users created in our centralized system and had communication with them there.

It has a learning curve, some users need time to get in touch with it

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly.
the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will remain current with automatic updates as part of your Cloud ERP service contract making it easier to take advantage of new capabilities.
More Responsive Service and Support: Cloud vendors provide more detailed information to Cloud ERP users at every service level and are more motivated to provide the best customer support.
Faster Time-to-Solution Value: When using public cloud models, businesses don’t have to buy and deploy infrastructure which allows them to be up and running with their Cloud ERP system much more quickly.
Minimized Financial Risks: Reduce upfront capital spending on technology infrastructure and the option of subscription software licensing thus further minimizing financial output and risk.
Economies of Skill: Vendors deploy, manage and run Cloud ERP solutions so businesses don’t have to, therefore allowing them to focus more on employee success, optimal business growth and bottom line profit initiatives.
Easy adoption and the user frendly, the seamless integration between the erp and microsoft office 365 and the workflows.
easy to customize without needed to have deep technical knolwledge to do the customization, the cost effectiveness of the ERP allowing us to increase the profitability, in addition the fact that maintennance of the database is easier, and the inclusion of CRM with the ERP accessing a unique database. Integration with PowerBi, and Financial reporting.

The software price is not based on the number of users. and the posibility to grow with the software. easy consolidation between companies with differents multi-currencies and multi-languages. Worldwide access.

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

Ease of use, comprehensive list of features, Report writing and General Inquiry functionality,

The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well. The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email. Then when they email us using those email addresses the emails go nowhere. All emails should be sent using the user's real email address, and preferably their email client such as Outlook.
Third party VAR modules are harder to coordinate.
Upgrades are too frequent and expensive if you do not have your own development staff.
Customization requires development capabilities. Should be more user-level customization tools similar to Report Writer and GI screen.

Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.

There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.

That we are able to access it via cloud anywhere. This allows for use remotely without additional software downloads for our external users.

We have had to customize several aspects to achieve our daily processes. Our company is unique in how we receive and ship out inventory but do not manufacture items in our facility. Creative solutions were needed to take the standard out of the box reports and make them work for us.

Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

It requires a lot of developer involvement for customization of views, attributes, etc.

How easily it is to create import scenarios to easily turn hours worth of work into just 15 minutes.

Your experience with the software primarily comes down to your relationship with your VAR. A good one will let you get to the moon, a bad one will leave you spending lots of money on no results.

Acumatica has thought of everything! And everything they've included works seamlessly between their modules. Unlike other ERP systems that have grown by acquisitions and pieced together their features, Acumatica has grown organically and it shows.

There's no SAML 2.0 Support. There is support for OIDC, but it would be nice to have full SAML 2.0 support for OKTA without having to build a workaround for this.

As the CEO, dashboards and gaining information about my business so quickly and easily

I am looking for automatic recurring credit card processing for invoices in the future.

Licensing and ease of implementation, easy of customization

Nothing at this time, we are currently good

The ability to put everyone from the [SENSITIVE CONTENT] to our Technicians on the same platform with one flat rate fee. Having the whole team working from the same information and data drives efficiencies in the process and decision making.

Management of WIP accounting is cumbersome and required some customization.

What I love most about Acumatica is its flexibility to custom design.

Dashboard options were not out of the box.

Very robust, flexibility of software setup and the ability to download data into Excel or PDF files.

Reporting and getting to data can be problematic for neophyte users but for users with a reasonable amount of accounting and programming experience it is a dream come true.

Acumatica ERP has very easy to understand user interface. It is ideal for small companies to implement ERP for sales and invoicing. Generic Inquiries and Import by scenarios are excellent features of this product.
It is very easy to copy paste transactions. Love this product.

It does not have advanced features in some areas. But, overall a great product for small to medium sized businesses.

The software is very flexible and is based on .net. You can see the source code and modify any parts that you want.

You have to use a third party to implement it. Any support has to go through the vendor an hour. The consulting charges add up

Cloud based, does the accounting side quite well. Easy for end users to use. Does have it's in wiki which is useful when searching for help on certain topics.

As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights. Should have a click all button to change rights. Email automation is really lacking. Need it to work with exchange or office 365. Any customizations you will need to be really trained in order to build it.

Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good. Having solution in the cloud was a plus. Now we can remain current on software without a large scale upgrade project

As a non-profit it lacked in some functionality that we had to get from a 3rd party. That 3rd party solution was weak. Also, Acumatica does not implement their software. They rely on 3rd party integrators. The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget.

You can work in-situ or cloud, reports are strong

You need to customize your standard reports

The customizable dashboard feature is the best thing about Acumatica. You can basically do anything and the basic dashboard is already powerful in itself. Also, the pricing proposal of Acumatica is game changing since it is not based per user which encourages the entire organization to use this system without the worry of cost.

The only con I see about Acumatica setting up your account. I find it quite complex but don't get me wrong, once you understand every variable in setting up then you will appreciate the power of this ERP.

easy to understand, common sense approach to most screens and processes

Canned reporting could be deeper out of the box

Great user interface
easy to add custom fields
some unique features like Attributes, sub-accounts, non-inventory items, Branches
good, detailed security model
choice of options of deployment
built-in reporting and report customizations
good drill-down features within the reporting

The custom report modification tool needs more polish to it
The built-in CRM system could be more robust, compared with a CRM-only system

Ease of use. It has a vast array of modules. The ability to deploy it on premise or SaaS model makes it attractive. It does not limit the number of users. Very powerful if used correctly.

Lack of support in terms of Acumatica itself. You will have to go through a VAR to help you solve issues. Does require a separate MSSQL server to get it to work. A lot of revisions and updates. Very new and not a lot of history to look back on it.