HoduCC Reviews

Its web base and easy to adapt by new agents.

The reporting is not well detailed which doesn't make reporting easy.

Call monitoring.Coaching and call transfer

Network distruption. The network integration does not sit well with our local Telco and internet service providers.

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Not yet observed as it currently meets all our contact centre expectations.

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Ease to use, support is available. Very efficient

so far things are good and no concerns so far

It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too.

Call reminder and graphical representative of both inbound and outbound calls

I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports.

The font need to be more attractive as it is currently look dull.

We love the Omni Channel feature which accommodate most of the communication platforms. Also the Web dialer is easy to use.

Nothing noticed upto yet to dislike. Overall is a good solution.

I like the Real-Time Reporting/call recording

There are no aspect of the product that is difficult to use

It is easy to use and the sound is clear.

When there is a technical issue on weekends, it takes days before it gets resolved.

Easy to access, log in and navigate when used

I dont have any issue with HoduCC, it's a great product

1. Ease to implement
2. Ease to configure
3. Very User friendly UI
4. Ease for end user Modules

1. Need to work on Road Maps rapidly
2. Need to share Immediate updates and bug fixes

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Omni-channel easy to use and more liable to use

Run on Free OS, CentOS is free license for enterprise companies, it is a concern of security and support

In searching for a premium contact center phone platform, I found the available options to be less than satisfying. After learning about HoduSoft’s product, I had several calls with their team and was given access to a demo system. I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price. Working with their team has been no different than working with someone officed in the same building as me. Communication and customer service is second to none. I look forward to working with HoduSoft on many more future products.

No, There are nothing about that I dislike.

It has multiple options for login purpose depending upon your need

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Very stable
Low hardware requirements
Bandwith efficient

Some CC Features missing,
User interface needs some rework,
Repot generator is very basic

Build in CRM with Omni Channel feature such as Calls, email, social media, whatsapp that can manage easily in one system.

The license only provided perpetual instead annual so it more CaPex then Opex.

Great product with excellent customer support

Not applicable. We liked the application