Expensify Reviews

easy to use and upload receipts for my expenses. reminds me of when to submit my expense report

no cons, i enjoy using expensify and it's easy to use interface

Compared to an equivalent service - nothing, they don't compare.

Very sketchy billing process - if you make any changes, your new subscription date changes with the date of the change. No heads up - it just appears on your statement. Good luck getting a person to talk to, 5 or 6 unanswered emails - called our customer sales manager, she also neglects to respond. Their customer service is severely substandard. You get a live chat and that is it. Our company has jumped ship - I highly recommend you do your homework before utilizing this program, we have found another which is leaps and bounds better and a third of the price. MAKE SURE YOU TURN OFF YOUR AUTORENEW - if you choose to use expensify. I guarantee you you will end up changing to another platform if you didn't do your homework properly on their "lack" of service / customer service and must find out the hard way.

- App functionality
- scanning and recognition
- quite smart in remembering your recurring expenses and vat attributions, etc
- time gained on all tasks: me on making the reports and finance to check and make my reimbursement

Need different profiles to use with separate setups for different countries (when frequently traveling different countries)

With Expensify, we have best features for managing and reporting travel and time related expenses

It is all smooth with Expensify. Has all features we need.

I am the founder/CEO of my company, and adopted expensify because it was simple and easy-to-use, and largely automated expenses/reimbursement and financial reporting of same.

Unfortunately, something bad has happened to this company since those early days.First, they started putting up these really confusingly-labeled buttons which, if clicked, would automatically opt you in to using their new credit card product. And after I accidentally clicked one of those buttons, there was *no way* to undo it and every employee at my company was emailed a credit card! It was a huge fiasco.We decided to stop using Expensify due to these issues, as well as poor support, at the end of 2022. However, since our cancellation request arrived a few days *after* Jan 1 2023, they refused to cancel our account and continued to charge us over $1400 despite us not using the service at all. Eventually I had to contest the charges and ask our credit card issuer to deny future charges from expensify.

System was somewhat easy to use. The receipt scanning feature was also pretty cool.

I have been a paying customer of Expensify since 2019, but I stopped using it in December 2021 to move to a solution that worked better for my company. I kept one seat open for over 18 months because I thought I needed to do that to maintain the data. Once I found out it was possible to go to a free account without losing my data, I went to go and process the downgrade. I was shocked to find that they charge an additional monthly fee no matter what time of the month you downgrade the account! In my case, I downgraded the day after I was billed. No proration, and later found out that there was no refund - despite their "Concierge" giving me instructions on how to process a refund - only to find out I wasn't actually eligible... but they still wouldn't make it right. Their "Concierge" has no accountability - you can't get in touch with leadership. They just don't care anymore.

Ease of importing receipts and expenses.

Some difficulty with setup in terms of approvers and various workstreams.

Super easy to use and user friendly, quick approval times.

No complaints! I love using Expensify for expense tracking and reimbursement.

Super intuitive platform - can upload receipts for scanning or manually uplaod an expense and details. Then as a user, all you need to do is submit and your company should have it set up to go to all the relevant stakeholders to approve before you get paid back.

Sometimes it's easy to think you've submitted an expense, when it actually it hasn't gone through. But, you'll usually get a reminder email telling you to submit anyway.

User friendly and I like that it is streamlined way to input expenses and review.

The app isn't as user friendly, the app can import invoices better

As an accountant I really appreciate its expense mapping and the way it integrates with NetSuite. I like the workflow, the reports, and the automations that are included to flag any errors!

I don't have any complaints, I do feel that the use and cost ratio is not supportive for smaller companies but for high volume expenses this is an absolute MUST HAVE.

This tool features an exceptionally interactive dashboard designed to provide users with a seamlessly comfortable experience while utilizing its capabilities.

There are no specific Identified cons we have observed.

I like the ease of use, and lack of flashiness of Expensify. Mobile seems to work well, and the receipt scanning is quick often.

IT is very bare bones, it works ok, but there is little intelligence to it. for example when entering mileage it should know what category that is.

Easilly process transactions and report on it.

Lots out tools hidden and hard to navigate.

Expensify makes it very easy to record expenses, the user interface is very simple and you can even upload receipts.

The web based version is not as straightforward as the app. The interface looks very busy

Easy to use, integrate to NetSuite, can open multiple policies with different currencies and different definitions

Reports are very basic, I am unable to change anything in them

I liked how easy this system was to deploy. Our team was using it fairly flawlessly within about a week of adoption and that was a big win for us.

Expensify works in all the ways that I want it to. I wish the system would send email reminders for people to review their spending because that would help us stay on top of it

It makes it easy for me to submit receipts to come company that I can be reimbursed for.

I had a hard time figuring out how to use it at first.

I used it and recommended it for years.

Without our approval or permission, the [sensitive content hidden] of Expensify emailed political ramblings to our entire user base. This is not a liberal or conservative issue with me - it is one of trust that our data will be kept secure. We then cancelled our account and our users continue to receive solicitations from Expensify and despite request they refuse to stop.

Expensify has made it incredibly easy for my org to track and manage expenses. Once company credit cards are linked, it shows up in in individual profiles with an easy way to code and add receipts in. Managers can review and approve expenses from other staff and the list of built in vendors is long. It's been such an improvement and time saver from the PDF submission we used before.

At times, there are file size caps on uploads.

it is easy to use and start with the software

Didn't find any cons for now, have use it only a few functionalities.