Paycom Reviews

The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

Paycom allows for the efficient consolidation and tracking of individual employee data. It also reduces employer liability and saves time.

it is a very practical tool easy to use there is nothing bad to say about this application

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like.

The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well.

Paycom allows employees to take their data into their own hands (W4 changes, direct deposit, address changes and more) allowing HR teams to focus on more strategic initiatives for their business.

Some functionality does not fit our business model.

What I like the most about this software is the ease of use. I can simply click it, launch it, unlock myself and then choose if I'm clocking in out for lunch/the day in mobile. The interface is super simple and shows you any notifications or anything that HR might have requested from you. Going on from there, you have all the same options as the web based version when you're using it mobile, including managing your time and submitting for time off/vacation. It has your benefits as a readily accessible, easy to get to tab and puts everything right at your finger tips.

Sometimes it does get stuck. You might have to sign in twice. But that really is it. Once before it double-punched but I was able to quickly fix it.

Most appreciate the ability to call and speak to a knowledgeable live person to answer any questions we may have, whether it be how do I make this change or can you check to see if I have this setting correct.

Would like to see the quarterly reports just a tiny bit sooner.

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app.

Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies.

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

There are great features and reporting and lots of flexibility for user defined components.

Price is a bit much. There are lots of things you can do with it, but every little thing comes with a price. It doesn't work well with all enterprise systems, so you can make it work, but again, for a price.

The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time.

There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much.

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

The Mobile App is better than Paylocity and similar vendors. Reporting is OK.

Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM.

There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers.

I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck.

The time it took to convert from ADP to Paycom was good, but not high quality. Daily tech support was very good but levels above that began to go downhill.quickly.

Just about everything. Promises were made in the beginning and some of them were, literally, just lies. These empty promises were just completely ignored.
Initial implementation was riddled with problems and very little support from tech side. Follow-up issues were addressed with "I promise to make sure everything is resolved". I heard this from a number of higher level people and never heard from them again. Every year our W2s were sent out incorrect without being allowed to review them prior to posting them to employees. Adjustments were made to our bi-weekly payroll without our knowledge and it took sometimes days or weeks to get explanations. We were charged for things that we were told were part of the payroll processing fee. There are so many things they do wrong, consistently, it is hard to give them any credit for what they do right.

Our employees like using AND as the business owner, I like the self-service nature of the software tools, especially timekeeping and punch edits.

On the administrator end, there needs to be more standardized reporting options. Also, from a user experience, too many click throughs are needed to accomplish a simple task or retrieve data. For example minimum of 4 click throughs just to retrieve an employee's contact info.

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.

I like the ease of use of this software as well as the functionality of being able to batch update certain items or batch upload bonuses, etc. I like the mobile app for employees and love that I'm able to approve employees time of requests via email without having to sign in.

The support is really where this company is lacking. Oftentimes our dedicated support person won't respond to emails or will give answers that are clearly incorrect and we will have to force the issue to get her to look further into an issue. Issues tend to take longer than they should to get resolved due to this and a few improvements seems to have just fallen through the cracks without persistent reminders.

The ability to manage time off requests and request time off are my favorite things about this software. As a manager I was immediately notified when one of my employees requested time and I could approve it directly from the notifications. And as an employee, to be able to request time off from the app on my phone was a game changer.

Editing an employee's hourly time sheet was probably the most annoying thing about this software. I feel that it didn't flow correctly when making edits, as in if you changed something on Wednesday it would then mess up Thursday and Friday.

Working in finance operations and HR, I was able to use the software as an Admin and as an employee. Paycom was extremely easy for employees to use to view paychecks, tax documents, PTO, etc. On the back end, it was a pretty good option for a small business to run payroll. With employees working across the country, Paycom support was helpful in setting up local and state tax accounts, and making sure that we fulfill legal requirements. We also had the option to make corrections to payrolls (such as if an employee fails to report a change of address in time) in previous quarters, but at an extra cost.

When I first started using the software, we had 50 employees and now have 150. I find that as the company grew, it became a little difficult to use Paycom in special cases. I had to use CSV files in a very specified format and sometimes support would not know which template was appropriate. It required a lot of manual work. If you deviate even slightly from the format, it would either not work or make changes that you do not intend. Also, we had issues every year with with how travel reimbursement expenses were reported on both W2 and 1099 individuals, despite contacting support well in advance.