SuperSaaS Reviews

Not expensive
User friendly
Easy to maintain

The userinterface is partly customizable

Easy to use, clear and available to customise many different booking options.
I have been using it for 6 years but would like to see more frequently improvements

Not having enough colours on each schedule and not being able to merge calendars with different schedules.
Clients cannot book multiple classes as shopping basket is not available.
Need to work with other payment systems (world pay....

Lots of features and great and very fast support, the saas is fast and everything works, so I would recomend it.

The user interface is not easy and sometimes not logical, this could use some work, however the most important thing is that it works great.

I used this SuperSaas during pandemic in our church and it's reliable when it comes to online reservations. It's very easy to configure and to setup.

The reporting tool is very limited. Sometimes it's so hard to view the lists of names in the reservations textbox. With limit number of reservations based on the plan.

So far I have been able to create any kind of schedule to meet any needs I have. It's very customizable. I also like that I can upgrade and downgrade (or even cancel) my subscription as my needs change.

Very little. Perhaps the large number of options is a little overwhelming, but it's not hard to figure them out.

Overall, Supersaas is a great appointment and scheduling system. It is extremely customizable.

It has an awkward and complex credit based way of taking online payments for bookings.

It’s very easy to book a conference room with the site. It updates real time and the front desk quickly sees my booking. The payment option is really easy to use because can pay with PayPal.

If accidentally close the tab during payment the booking gets “stuck”.

Easy to use, provides clients with access to schedule at their convenience, great customer service tool

Somewhat difficult to navigate, must allow room for trail and error

Setting up en filling SuperSaas appointment schedule program was easy en quickly done

I miss the headers with the room names above the rows colors is not enough.

I have researched well over 200 scheduling systems in depth both programmatically and "out of the box". There is nothing that compares with this system. The peace of mind I get from it's ease-of-use and reliability is worth it's weight in gold.
I am always impressed with the absolutely amazing response time to questions or problems ( The problems were nearly always my mistake!)

Over the years they have been researching and implementing improvements consistently. They really seem to care about their company and its reputation and are willing to work hard to meet that goal.
Plain and simple this is a good product and very inexpensive for what it provides

Supersaas rocks

There is only one global time zone setting. While clients can see their own time zone in emails and on the scheduler (they can see their time zone only after they click on an available spot), I wish there were a simpler way for both clients and staff to be able to "one click" the whole system to a different time zone. Trust me, this is NOT easy to do programmatically.

There is so much i love about supersaas, the interface is really user friendly I love how easy it is to schedule in clients and see what appointments I have for the day.

Supersaas allows you to organize what timeslots you have scheduled by color which makes it very easy to visualize and reduces the chance of clients turning up at the wrong time.

I run a guitar teaching business and the students show up to class more often and have gotten much better results in their playing thanks to the email reminder feature in supersaas.

In fact, I even created a second schedule so that I can get reminders of upcoming consultations for new clients so that I never miss an opportunity to grow my business.

Supersaas has saved me hours and hours of work I would have spent manually checking every appointment. For a sole trader like myself I was able to use supersaas for free for quite a while and when I did have enough bookings to qualify me to have to upgrade I was happy to pay as the fee was tiny compared to the headaches that I have been saved from thanks to the supersaas software.

I almost forgot, I have had to contact supersaas for help on about 3 occasions and every time the staff replied back quickly and gave me help.

I would like the option to have a master calendar with all my classes, appointments and personal events but with restricted view for customers so that the customer only sees the timeslots and options I want them to see.

Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance.
Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access that information.
The sophisticated form builder allowed us to capture all the information our employees need to do each job.
The system has been fast and extremely reliable, and has grown as my company has grown. We started with the free service and are now on the second paid tier. I've never once regretted selecting this system or paying for it. It's worth every dollar.
We are currently developing a custom iPad application to tie the booking system into our accounting system.

I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.

The schedules are easy to create and cover most options that are needed to receive and store relevant information. The forms are simple and serve the same purpose. The automatic creation of links for accessing the schedules and forms makes for easy application on websites, emails and Facebook. it's flexible and constantly expanding with new functions. The support is outstanding. It's the best support I have ever received from any provider of any systems.

The only thing that I find awkward is changing the time on desktop when making a booking. In the mobile version the time has a carousel window to select a time but with desktop I need to type in the time change. The date has a calendar window to choose from but the tim e doesn't.

Ease of setting up customers, ease of use for customers. Clean look for end users.

Scheduling records are kept for 1 year only then purged. We would love to be able to download or keep or be able to track for a few years back. We needadditional colour coding for the classes we offer.

One important part of this product is the fact that our users find it very easy to use. I create schedules and it is a very easy and simple process to get the job done efficiently and just the way I need it to work.

I have not found anything that I do not like about the SuperSaaS product! The SuperSaaS team who designed this product has done a great job of making it a great tool.

The software is easy to use, allows for multiple users. We have various tenants in our building and this software makes it easy for them to schedule meeting rooms. It takes a huge load off one or a couple of people to be responsible for the schedules. It also allows the option of keeping certain meeting rooms private and only available to those who have the link to that room can schedule it. I like that you can schedule events right up until the time so that if an impromptu meeting arises, if the room is available, you can block off the time for your meeting. I like the customization piece of the software as well: adding multiple meeting rooms, designating times available, as mentioned, multiple users. We did finally upgrade to the 300 available meetings as we kept running into the limit of what can be schedule, so were adding several meetings every two or three months. Now we can add the recurring meetings for the rest of the year. If they change, we just delete the series.

Honestly, nothing comes to mind of what I like least. It works well for us.

SuperSaas is really easy to use and great for scheduling my guitar classes that I teach. It is also easy for my students to use when they wish to reschedule lessons. This saves me a lot of time having to do this myself and offers flexibility to my students that they really appreciate.

SuperSaas also has a lot of options regarding how you would like to set the schedule up, so there is a lot of flexibility there too.

I would like to be able to copy and paste classes when it is time to reschedule. I have to do this myself every couple of months which is a little time consuming. I understand there are different levels of subscription, but to be able to more easily set up new schedules each month. would be good.

As an admin, making the required changes I need to address our associates is super easy. The entire interface is very user friendly and easy to use.

In the Pros Section, I mentioned what I like so very much about the software. There is really nothing I don't like about it.

Takes burden off me. I am the owner and sole employee.

Esoteric; not intuitive, difficult to find where and how to adjust constraints and parameters. I'd really like to talk to someone on the phone with my questions and concerns. Emailing everything is tough. As a result, I continue as is, rather than improve the setup or even sign up for a more advanced version. (i.e., help!).

This software allows our university to have students schedule their exam appointments online, without having to call the Testing Center during business hours. We are able to print the schedule each day or for the week and can control how far in advance a student needs to make their appointment. With the information gathered we are able to print/save reports for data collection.

The only drawback that we have found is that if we want to open more testing stations for the week of Finals we can't just do it for one week, it is all or nothing.