BigCommerce Reviews

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

Overall, for just only eCommerce, BigCommerce is great, and I have been using it for 10 years now. It is easy to use and customize, and has lots of great features (however you do have to pay for higher end features). No percentage fee is nice for smaller stores, but once you get to a certain scale, others offer no percentage as well with way more features.

The worst part about BigCommerce is their ability to integrate with outside software. Many small eCommerce stores are based out of a physical retail store, and there is NO easy, cheap, or even good way to integrate your in-store inventory with your BigCommerce inventory. For instance, if you use the popular Square POS in your retail shop, you have to pay an expensive 3rd party software for a janky, somewhat working system to that keeps your online inventory in sync with Square, so when you sell something in the store, it removes that stock online. BigCommerce refuses to take this issue seriously, which is unfortunate because I can't recommend it to anyone that has a physical retail store and wants to keep live inventory online.

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Very easy set up. Once you or your client chooses a theme it is a pretty straight forward process getting your store online.

I would say the thing I liked least is not having some sort of builder for basic web pages. Too much customization needs to go into creating custom category pages.

Bigcommerce is very developer and user friendly. I found it to be stand out when developing a custom theme, and was able to easily integrate a clients inventory system and train them to use the system faster than with competing tools.

I don't have a great deal of trouble with Bigcommerce. I think the main gripe is that abandoned cart recovery requires a more pricey monthly plan. This feature would be great for smaller businesses trying to get started.

Love the templates available for my store and customization options.

Price difference between the level of subscriptions can be a little high. Some basic features fall into a higher subscription.

The ease of using Bigcommerce was a huge plus for our business. It was easy to navigate and program the software to fit our business needs.

The options for adding different clothing options didn’t exist making it difficult for our customers to choose their sizes in the drop down sections.

The feature available in this application helps to learn about the current market and help us to build the dedicated products. The marketing of our products online through different applications like Instagram helps in a major Part. The user interface and Mobile user friendly is very helpful. The detailed marketing helps in developing the business overall the globe.

The themes while building the platform is quite expensive and editing feature can be added which helps in major role. The interface can be improved.

I love the way the interface is set up. It is very easy to manage and everywhere you need to access is easy to find - You can also customize different status' so we can identify every situation quickly. We are just starting to use the Blog feature and we are very excited about how easy this is to manage.

The blog themes are kind of generic. We had to have our blog template designed so it would stand out and match the overall look we are going for.

Once I got the hang of using plug-in software like ShoGun for landing page development, BigCommerce became pretty easy to use.

The software is not as customizable as I would like. I wanted to add size selection to a base item. But, instead, I had to list multiple size variations of the same product color.

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Big Commerce have done an excellent job of identifying and integrating the components necessary for a very robust large scale online store. It is wrapped in a very inflexible templated front end that requires programming to break out of.

They clearly recognized this shortcoming and have deftly pivoted to a headless model that tosses the client-side rendering to... WordPress.

The theming/template/programming model of native BigCommerce is an investment. It is a specialty that does not feel like a career investment, rather it is a commitment to be a Big Commerce partner/developer. I suppose that with a pool of large clients this might seem monetarily attractive, at the end of the pool with smaller clients and smaller jobs, customization work required will often exceed their needs or desires and even at the small business end of things, e-commerce websites have become content marketing tools as well as storefronts. The out of box BigCommerce sites just don't accommodate the rapid transformation required.

A free WordPress plugin for headless BigCommerce machinery under the hood certainly addresses this... for now, but I see incredible advances in the flexibility and programming model of Wix. If (when?) they get that to scale to faster performance on larger datasets... look out World...

Bigcommerce is a very good alternative to building your website, in fact probably better. It has a lot of features and different pricing bands which compared to other systems are a lot more fairer. Can integrate with a lot of multi-channel providers or integrate services into as well as specifically designed apps for you website.

Can be hard to change the template yourself to make it different other than purchasing different templates.

Bigcommerce has more features out of the box than most any other shopping cart including Shopify. It's just the little things like being able to put custom messages like "ships in 1-2 days" on each product. Lot of product options that you see on larger big box websites.

Cost is reasonable when compared to other solutions.

Integrates with a ton of 3rd Party applications. Easy to find solutions to help you succeed.

There is a huge gap from mid tier plan to the enterprise solutions. The Pro and Enterprise Solutions include some features that are only accessible when you pay 3 times as much. Things such as faceted Search, so you can get a more "Amazon" like experience.

We have experienced an overall reduction in site traffic since switching to Big C. We are not sure if this is because of how Google treats these sites in search, or if it's just that more and more people shop through marketplaces only. It's hard to say.

3rd Party App Marketplace is somewhat limited when compared to other solutions.

The layout is fairly easy to navigate and the support team is helpful when we have issues. We went with Bigcommerce because we were having issues with Shopify with the timing and capturing of payments.

Bigcommerce is very limited in design options when compared to platforms such as Shopify, Wordpress and Magento. I would recommend going with one of them depending on your business needs.

I love the general ease of use on the front end, while having a massive amount of control on the back end. Pricing has gone up over the years, but has always been fair in my opinion. With BigCommerce, I was able to single handedly set up my own online shop, add products, design the site based on their templates, and then stop back and focus on the day-to-day tasks of running a business.

Their inability to have a robust iPhone app or even a truly useable mobile admin site is inexcusable in 2019. Customer service is usually good, but I've also had some fairly rough experiences.

The stability of it is great. The admin UI is very easy to use and intuitive. It has advanced pricing controls and other B2B features. The templates are great and we really saved a lot of time with a customization. If you have strong e-commerce skills in house, I honestly believe you can be live in a month or two. We found ourselves solving lots of problems that we'd normally require a developer for. It's very robust if you can stay on its rails. There are a lot of plug-ins, although some are expensive with monthly subscriptions.

The standard shipping features are very lacking and basic, and the solution is to use a plug-in. Although a free account with the plug-in is provided, it's inadequate and a subscription ended up costing us hundreds of dollars a month. The shipping system is even inadequate for basic stores. It's also lacking some functionality like product priority within categories, and limits faceted filters to 12 which required us to re-jig a bit of stuff and remove some filters. So the merchandising can be limiting at times. We could also do with native support for SVG images, and a static block CMS.

Support is slow and you can be waiting 2 days for a reply. So although it is easy to use, if you do hit a wall, you need to wait a while for support. However, even with these caveats, we still found it to be a better solution to what we were using.

The most likable thing about this software is there are no platform fees associated unlike other platforms like Shopify. Also, they have some great free features and smooth integration techniques with other platforms allowing the sellers to sell in the different markets without much of a hassle

The setup is not so easy and quick compared to other saas platforms. It's hard to locate and understand some features unless you have used them before which makes it not reachable for quick fix commerce, it needs some time and patience to fix the issues

This platform is perfect for creating an online store, it has too many themes and applications to complement the website, it is easy to use and anyone without previous experience in web development can do it. I also like that the security of the website is excellent.

I think the bad thing about this site is that they don't allow you to export the website, only some features like products, customers and some basic features. The code of the website belongs to them, so if I want to migrate to Wordpress for example, it is not possible.

Bigcommerce allowed me to develop a simplistic software that allowed us small and medium businesses to operate on a large scale.

The configuration of the application is not so simple and fast from another platform, because the payment is not slow.

I have built several eCommerce stores on BigCommerce for my clients and I continue to be impressed with the support that BigCommerce provides. In this day when you very rarely get to talk to a human, it is greatly appreciated. I build sites that the product requires a lot of custom options and the staff is always coming up with ways to help me figure out the best way to build these options.

There is little not to like. With the new Stencil themes it is not as easy to edit templates for someone like me who is not a developer.