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162 Reviews

- Industry: Computer Software
- Company size: 10 000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smooth, effective diagramming - Used it for more than 6 years!
Reviewed on 2019/03/28
Amazing experience. I have managed to impress many a peer and organization leadership with beautiful diagrams created using Creately.
Pros
Creately provides an amazing number of pre-built templates and objects for use. The controls are intuitive and performance of the application is quite fluid. I've used it across teams and alone for a very long time and have always found the end result of my diagramming efforts to be quite beautiful while also effectively getting the message across.
Cons
Creately can sometimes be a bit clunky to handle, but most of these issues have been ironed out over time.
- Industry: Computer Software
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended for businesses and individuals
Reviewed on 2019/03/21
Creately is highly recommended for businesses and individuals which create a large number of diagrams and flowcharts, since they can create these images quickly and without much effort, using the templates and other tools available.
Pros
Creately has more than 1000 templates, libraries and over 100,000 different examples which can be easily adapted by the user for their requirement. These examples can help the user visualize easily. The software can be used for creating flowcharts, UML and User interface mock ups in different patterns. One of the main advantage of Creately is the provision for collaboration, which allows the user to collaborate with up to twenty others online to create diagrams, flowcharts and other images together. This is helpful in collaborating with clients and colleagues any where in the world as required, saving time. The software can be used online or offline if required for creating different images.
Pros
- suitable for creating diagrams, flowcharts quickly
- more than 1000 different types of templates and 100,000 examples available, which can be reused to create images quickly, saving time
- collaboration feature, for working with customers and others world wide
- can be used offline and online.
Cons
Cons
- payment required, not suitable for those who require it occasionally
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Review Source
Overall rating
Initial impressions let down with more extensive use...
Reviewed on 2013/01/29
The program showed a lot of potential when I trialed it online but after purchasing it (for a steep price of $75) and using it more, I've discovered that there are a bunch of bugs and limitations (issues with the graphics, text, placement limitations) which prevent me from doing what I want and getting the look I want.
For example, text in shapes: the shapes can't be inverted without text flipping upside down or back to front, such as with a speech bubble, it has to go only in one direction if you want to read the text. The same is with all other shapes. The "work around" is to put a text box over the top of the shape, but it's lousy that it even needs a "work around".
The shapes are also a bit sketchy, drawn imprecisely with edges of the shapes not quite connecting smoothly and looking like they've been slapped together hastily in MS paint.
Also, connecting lines are a bit tricky to arrange exactly how you might like them. They have a mind of their own. And if you add text to a line, then it has an annoying white box behind it.
All in all the program shows potential, but given the price for the desktop version, if I knew what I know now, I wouldn't have bought it - I wish I could get my money back. Given its level of development, slow updates, bugs/limitations and need for "work arounds", Creately is way overpriced and I would not recommend it. Particularly do not recommend if you want professional looking graphics. That said, it's not bad for brain storming privately.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My experience in creately
Reviewed on 2019/03/28
Mostly Im using creately for my educational purposes and some of office workrs. It’s really good tool to use and easy to manage everything on it.
Pros
It’s easy to use for drawing diagrams and providing pre build templates also. Diagram editing features are amazing and easy to learn.
Cons
The canvas area is limited for the larger diagrams, sometimes it says you have to manually save your changes for some problems.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Really worthy ;)
Reviewed on 2019/03/28
It is fine and I have been paying myself for the license besides the fact that I am using in my third company already ;)
Pros
The plastic, colours and really easy to use.
Cons
Sometimes it hangs/stuck loading. Export sometimes seems slow for high definition

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use, hard to organise drawings.
Reviewed on 2019/09/10
straight forward software
Pros
fast way to start using it immediately.
Lots of patterns
Cons
Not easy to organise folders and move drawings among folders once you created them in one
Alternatives Considered
VisioReasons for Choosing Creately
price, and easiness to useSwitched From
VisioReasons for Switching to Creately
price and simplicity
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect way to draw diagrams
Reviewed on 2019/08/07
Creately platform is the one of the best and easiest online tool which I have used to design diagrams.I have used Creately, to transform my ideas into diagram representation.
Pros
With the Creately platform, we can easily draw diagrams.There are shapes which we can use to draw diagrams.Also, we can use predefined themes and styles to make our diagram more perfect.We can collaborate efficiently with our co-workers.We can see if co-workers are making changes on the design of the diagram.
Cons
Required a perfectly working internet connection to get the maximum output from the platform.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent tool
Reviewed on 2019/03/28
I use Creately since 2 differents perspectives, like student I can do may homework and like teacher I can create study tools to my students, in both ways, I just waste the enough time to develop my diagrams easely and even fun.
Pros
It has a lot of different tools to build a big range of diagrams and illustrations, but the most like me is the color combination and that you can organize the space around the diagram.
Cons
It is difficult and no friendly chance the letters... size, color, position.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Love how easy it is to use!
Reviewed on 2019/03/29
Pros
What i love is the abundance of templates to represent anything I’m trying to do from website wire framing to SWOT analyses and even org charts. All the information is easy to input and represented beautifully and professionally. The different ways you can export your creation is super useful too.
Cons
I think getting used to tab to confirm an action took a bit of getting used to. Other than that, good to go!

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
Nice diagrams for free
Reviewed on 2018/04/04
Pros
I liked how nice and smooth the diagrams created with Creately look. Though UML charts look pretty dull, with Creately you can make them look modern. Basically, it offers option for plenty types of charts, but using it for customer journeys and flowcharts is the best.
Cons
I wish free version wouldn't have limitation by the amount of charts. Besides, sometimes style is not applied to all objects and management of arrows attached to objects can be a pain.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Features, a lot of space to improve the interface
Reviewed on 2020/09/28
In general, it's a very quick tool with a lot of possibilities to make charts in a low level when you are in a hurry, but if you think in stethics, maybe you'd prefer another tool.
Anyway, it's the more convenient tool in terms of price.
Pros
The chance to use it from Google Drive was amazing to me, because I could group all my deliverables on just one place to be shared with my clients.
Cons
It has several usability issues related of how it connects with Google Drive. Creately it's not able to open a new document on the platform and saved it in Google Drive. That was very umcomfortable.
- Industry: Information Services
- Company size: 501–1 000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
If you are a BPMN seeker here's your cloud tool
Reviewed on 2021/07/28
Creately is ideal for companies and individuals that generate a big number of flowcharts and diagrams, since the templates and other tools available enable you to build these diagrams rapidly and with minimal effort.
Pros
1.) The user interface is stunning & straightforward.
2.) The chart's appearance and elements can be completely customized.
3.) Frequently notice on upgrades and new features.
4.) Flexible, simple to use, and easy to share with others without having to convert to PDF or print.
Cons
There are no such Cons to mention on the tool, but it needs more popularity than the other products existing on the market.
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Review Source
Overall rating
Not really that great
Reviewed on 2014/01/16
Creately has a really great website and they ranked really well for the kind of diagramming I was looking for (database design) but the product does not deliver. The let-down was epic.
Pros
It is an online tool that works in your browser and they have a lot of good information on their website about how to build different kinds of diagrams.
Cons
The tool itself is difficult to use and doesn't allow you to do much in terms of working with others at the same time. I was also looking for something that would work well with the Google environment which this doesn't
Response from Cinergix
Hello Rob,
Thanks for using Creately and we're sorry that you found it difficult to use. To address some of your concerns we do provide some integration with Google environment. We're available in the Google App marketplace ( https://www.google.com/enterprise/marketplace/viewListing?productListingId=4370+2544572938568579613&pli=1 ) for your convenience.
We introduced real-time collaboration last year so there could be room for improvement there. If you'll be kind enough to drop a mail to [email protected] explaining the difficulties you encountered we'll be happy to have a look and rectify matters.
Again sorry about the inconvenience and thanks for complimenting us on our content.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
the best - but still perfectible
Reviewed on 2019/03/29
I use creately as it is the only app I know that is complete enough for all kinds of diagrams.
Plus it's free <3
There are still some bugs, but there are always workarounds.
Overall really great experience
Pros
- number of features
- free plan
- copy/paste
- symbols databases
- sticky links between elements
- export as image
Cons
- no private project for free plan
- bugs with links labels
- bugs with copy/paste of large amount of elements
- bugs with styling
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Review Source
Overall rating
Well Worth The Price
Reviewed on 2013/02/28
As a heavy Visio user I was bit reluctant to try this but was pleasantly surprised. The monthly fee is fair and the desktop price is extremely good when you consider that Visio costs around 300$.
Love the usability of the interface. The diagramming area is large and far less cluttered. I like the concept of loading libraries as necessary because not only it saves space but help you find shapes faster.
A little toolbar that appears when you select an object makes diagramming very easy. In 1 click you can create the next object and it will be automatically connected for you. Very convenient and saves many clicks and drags.
Tried the real-time collaboration with a buddy of mine and it was a fun experience. Seeing each others changes as it happens it very productive.
Overall well worth the price and highly recommended for teams.
Pros
Easy to use uncluttered interface
Image search and icon finder
object toolbar that makes diagramming faster
automatic adjustments like aligning, text positioning
real-time collaboration feature
Cons
Real-time collaboration features seems to slow down the application a bit
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Diagram, collab, drag and drop program
Reviewed on 2018/06/05
Great software for planning, organization and process flow. The ability to create a visual representation is unmatched.
Pros
It took me no time to learn how to use Creately. It is self explanatory and very simple, yet with some higher level functions. I have used this for restructuring the company organization and to show a visual representation of the flow of processes.
Cons
There is not much I don't like about this software. I guess the only thing would be it is a little difficult to do flow chart arrows with just a track pad on a laptop. It is much easier to use with a mouse to be precise with placement and resizing.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Tool for Project Management
Reviewed on 2019/04/08
Pros
It is easily shared with multiple users to have a living document for collaboration.
Cons
The formatting and user interface is a little bit buggy and non responsive, especially on the desktop version.
- Industry: Information Technology & Services
- Company size: 5 001–10 000 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Very easy to use
Reviewed on 2019/04/02
I use them to make as-is and to-be process flows, sipoc diagrams, architecture diagrams.
Pros
It is very easy to use and I like how intuitive it is. I like the feature set and the canned templates. I use it for professional diagrams and to make process flows and I find it way easier than visio and it also allows for collaboration which I love.
Cons
Could expand on the template set. As of now I have not not found what I need, but from my experience with other similar tools, I feel there could be more templates.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Creately makes great Org. Charts
Reviewed on 2019/03/28
Our CEO constantly asks us for new Org charts.
No matter what he asks for the finished product always looks professional
Pros
I love the finished look of the organizational charts
Cons
the type and lines can be a little glitchy and the lines move on their own and need to be realligned often
- Industry: Higher Education
- Company size: 1 001–5 000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Installed it and had my initial diagram in a day
Reviewed on 2019/09/10
I frequently get asked what software I use to produce the diagrams and charts.
Pros
No learning curve. Made a mind map and a process flow diagram to be the backbones of a process redesign in days. Easy to update, color code and share
Cons
The templates were more work than starting from scratch.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Good tool for visualize concepts
Reviewed on 2019/12/10
Draw concept diagrams and share with stakeholders easily.
Pros
Creately is straight forward, simple to use, user friendly application. Application consists with good library of objects that can be use to create diagrams. It aslo support sharing what you create with others easily.
Cons
Real time collabration can be improved. Some look and feel can also be improved to be give a modern look.
- Industry: Hospital & Health Care
- Company size: 5 001–10 000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Creately
Reviewed on 2019/10/30
its been good. just sometimes it stops working in middle of designing a project
Pros
neatness and coloring. time consuming, ease of use
Cons
too many error messages . sometimes slow to load
Response from Cinergix
Hi Tyffany, we're glad you found it easy to use and sorry about the error messages you encountered. We're continually working to improve the experience and I'm sure you'll find a much smoother working experience going forward.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great tool
Reviewed on 2019/09/12
Pros
Great tool for basic process mapping. Has number of templates to work from.
Cons
Sometimes formatting can be difficult. .
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My students and I love using CREATELY!
Reviewed on 2019/03/28
I think Creately is by far the best electronic mapping software. We love all the features and how easy it is to use. I highly recommend Creately to anyone making electronic maps.
Pros
I really like how easy to use this software to create concept maps and diagrams. My students love using these features as well.
Cons
Sometime it does not save your work online, maybe have an autosave feature. Also, if my students forget to sign-in and try to make a map, it won't save their work.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Creately Review
Reviewed on 2019/03/28
Pros
Creately is easy to use and manage, offering several features and tools for its users to access. I am particularly familiar with its blank template for website mockups, and am happy with its functionality. The icons, shapes, and colors of each feature is visually appealing and easy to find. Overall, my experience with Creately was positive.
Cons
I was often confused about how to save a document. Whenever I tried to save, it would save as, and would often replace the previous version, which I did not know how to access. Sharing the document was also a bit of a hassle.