Convoso Reviews

Overall rating
Filter by
Company size
Time used
356 Reviews

- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
13Ten Convoso
Reviewed on 2023/10/17
Product has helped tremendously to increase productivity and help our campaign and business grow...
Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.
Pros
Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.
Cons
The only dialler I have used that has no cons.
Alternatives Considered
Five9Reasons for Switching to Convoso
Simple and user friendly and the pricing cant be beaten by other alternative products.Response from Convoso
Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
convoso review
Reviewed on 2025/01/17
Overall, my experience has been pretty good, I've been using Convoso for almost three years now.
Overall, my experience has been pretty good, I've been using Convoso for almost three years now.
Pros
The sound qualify is great, I also like that you can go to all of your missed calls as well.
Cons
Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Convoso review
Reviewed on 2024/06/25
Over all Convoso has been good to us but lately its has been having a few issues
Over all Convoso has been good to us but lately its has been having a few issues
Pros
I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.
Cons
How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best tool ever
Reviewed on 2025/01/15
Pros
It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing
Cons
It's all good for me. I can't see any area of opportunity for now
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good, but could be better.
Reviewed on 2025/01/14
Convoso is a good platform with many options, but can definitely be improved.
Convoso is a good platform with many options, but can definitely be improved.
Pros
Complex interface with many settings and options.
Cons
Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
amazing experience
Reviewed on 2025/01/15
amazing experience the positive outweighs the negatives
amazing experience the positive outweighs the negatives
Pros
i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate
Cons
sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BEST PHONE SYSTEM EVER
Reviewed on 2025/01/21
my overall experience with convoso,is that find it to be very useful, its easy to remove customers...
my overall experience with convoso,is that find it to be very useful, its easy to remove customers who want to be called , as well its helpful to catch easy scam callers
Pros
I like how the layout is nice and convenient for use
Cons
I don't like when call come in quietly at times
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Superior Tech Support
Reviewed on 2025/01/18
Very good. I am pleased with the dialer and would recommend to other like professionals.
Very good. I am pleased with the dialer and would recommend to other like professionals.
Pros
Extremely user friendly.
Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively.
Cons
Call metrics are very limited and almost non existent
- Industry: Commercial Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Convoso
Reviewed on 2025/01/23
It’s been wonderful having to work with a software that makes work smooth.
It’s been wonderful having to work with a software that makes work smooth.
Pros
I love the fact that I can navigate through the software with ease.
Cons
Nothing really, just need to have a strong Internet connection to use it and that makes it unique ❤️
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
my honest experience
Reviewed on 2025/01/22
my experience is great quick lead sorter didn't have any major problem
my experience is great quick lead sorter didn't have any major problem
Pros
I love how the system returns voicemail as soon as possible so I may contact the available leads.
Cons
My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Daily convoso user
Reviewed on 2024/06/13
so far I have had a pretty alright run with convoso
so far I have had a pretty alright run with convoso
Pros
I like how many features it has as well as easy to access platform
Cons
Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Convoso is a good option for small and medium business
Reviewed on 2024/01/02
It has been an excellent experience, it's functional and has a lot of options.
It has been an excellent experience, it's functional and has a lot of options.
Pros
The customer service, they're always there in case I need them.
Cons
Could be sometimes a little bit challenging if you're not a tech savvy person
Response from Convoso
Thanks for sharing your experience with Convoso, Diego. We love hearing about how our solution and customer support help teams to be more effective and companies to grow.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The future of call centers!
Reviewed on 2024/06/13
Pros
It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.
Cons
Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Convoso Survey
Reviewed on 2024/06/13
I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to...
I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.
Pros
the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well
Cons
its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Convoso review
Reviewed on 2024/07/01
I use it everyday for work and it’s been fine.
I use it everyday for work and it’s been fine.
Pros
It’s easy to use. For the most part the calls come in clear and don’t have to many issues with sound.
Cons
The calls will drop if you don’t have a high speed internet connection.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sales Agent
Reviewed on 2024/07/10
Overall I appreciate what convoso offers
Overall I appreciate what convoso offers
Pros
It contains valuable information pertinent to the job I do
Cons
It crashes almost daily. Calls are constantly dropped and sound issues can be a nuisance
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool for call center reps!
Reviewed on 2024/06/13
Wonderful! Very helpful in my day to day operations.
Wonderful! Very helpful in my day to day operations.
Pros
Convoso is extremely easy to use and helpful for tracking talk time as a call agent.
Cons
Would be better if it had more texting capabilities.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer service rep
Reviewed on 2024/06/13
Pros
very easy, love it makes my job a lot easier.
Cons
absolutely nothing, i love it! that's all.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Convoso Experience
Reviewed on 2025/01/16
It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use...
It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use this
Will save you money to hire a specialist to teach how to use the dialer since it’s self explanatory
Pros
It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales for a novice such as the double beep for inbound calls
Cons
You can’t dial manually, unless the numbers are from the lead provided
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Convoso is great
Reviewed on 2024/06/17
Pros
Every business should use this feature. It will make the process much smother and manageable.
Cons
Convoso crashes at times when I am speaking with a client.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hexis Health Agency LLC
Reviewed on 2025/01/14
Great experience overall, no issues since our launch date.
Great experience overall, no issues since our launch date.
Pros
great customer service and guidance 24/7!
Cons
I would say the thing i like least would be the pricing, no one likes spending money, but its worth it!
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Tate Wallace
Reviewed on 2024/06/11
Pros
It is super simple and easy to use. I love being able to listen in on my team in real time and help coach them and help them suceed.
Cons
There's honestly not anything that I don't like about convoso.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
CONVOSO REVIEW FROM REPRESENTATIVE PERSPECTIVE
Reviewed on 2024/06/13
Pros
What I like most about Convos is the system is easy to manage. You can make calls and transfer calls and leave messages without having to go through so many steps.
Cons
The system does not allow you to conference calls
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great phone system
Reviewed on 2024/06/13
Pros
Filtered calls
guided calls
nice quality calls
Cons
sometimes customers says that there is alot of static
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Convoso Dialer
Reviewed on 2025/01/16
it was a good experience once you guys work on the callback feature then you should be good
it was a good experience once you guys work on the callback feature then you should be good
Pros
The effectiveness of the dialer which allowed a good success rate
Cons
The callback feature was not effective at all.