Convoso

4.5 (356)
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AI-enabled virtual agent solution for call centres

Overall rating

4.5 /5
(356)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

91%
recommended this app
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356 Reviews

Yogan
Yogan
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

13Ten Convoso

Reviewed on 2023/10/17

Product has helped tremendously to increase productivity and help our campaign and business grow...

Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Pros

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Cons

The only dialler I have used that has no cons.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Simple and user friendly and the pricing cant be beaten by other alternative products.

Response from Convoso

Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!

Nicodemus
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

convoso review

Reviewed on 2025/01/17

Overall, my experience has been pretty good, I've been using Convoso for almost three years now.

Overall, my experience has been pretty good, I've been using Convoso for almost three years now.

Pros

The sound qualify is great, I also like that you can go to all of your missed calls as well.

Cons

Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately.

Amanda
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Convoso review

Reviewed on 2024/06/25

Over all Convoso has been good to us but lately its has been having a few issues

Over all Convoso has been good to us but lately its has been having a few issues

Pros

I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.

Cons

How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.

Gaurav
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best tool ever

Reviewed on 2025/01/15

Pros

It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing

Cons

It's all good for me. I can't see any area of opportunity for now

Joshua
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good, but could be better.

Reviewed on 2025/01/14

Convoso is a good platform with many options, but can definitely be improved.

Convoso is a good platform with many options, but can definitely be improved.

Pros

Complex interface with many settings and options.

Cons

Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Thelma
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

amazing experience

Reviewed on 2025/01/15

amazing experience the positive outweighs the negatives

amazing experience the positive outweighs the negatives

Pros

i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate

Cons

sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space

Ashton
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BEST PHONE SYSTEM EVER

Reviewed on 2025/01/21

my overall experience with convoso,is that find it to be very useful, its easy to remove customers...

my overall experience with convoso,is that find it to be very useful, its easy to remove customers who want to be called , as well its helpful to catch easy scam callers

Pros

I like how the layout is nice and convenient for use

Cons

I don't like when call come in quietly at times

Erica
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Superior Tech Support

Reviewed on 2025/01/18

Very good. I am pleased with the dialer and would recommend to other like professionals.

Very good. I am pleased with the dialer and would recommend to other like professionals.

Pros

Extremely user friendly.
Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively.

Cons

Call metrics are very limited and almost non existent

Abasiama
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Convoso

Reviewed on 2025/01/23

It’s been wonderful having to work with a software that makes work smooth.

It’s been wonderful having to work with a software that makes work smooth.

Pros

I love the fact that I can navigate through the software with ease.

Cons

Nothing really, just need to have a strong Internet connection to use it and that makes it unique ❤️

Naikeila
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

my honest experience

Reviewed on 2025/01/22

my experience is great quick lead sorter didn't have any major problem

my experience is great quick lead sorter didn't have any major problem

Pros

I love how the system returns voicemail as soon as possible so I may contact the available leads.

Cons

My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list

courtney
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Daily convoso user

Reviewed on 2024/06/13

so far I have had a pretty alright run with convoso

so far I have had a pretty alright run with convoso

Pros

I like how many features it has as well as easy to access platform

Cons

Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.

Diego
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convoso is a good option for small and medium business

Reviewed on 2024/01/02

It has been an excellent experience, it's functional and has a lot of options.

It has been an excellent experience, it's functional and has a lot of options.

Pros

The customer service, they're always there in case I need them.

Cons

Could be sometimes a little bit challenging if you're not a tech savvy person

Response from Convoso

Thanks for sharing your experience with Convoso, Diego. We love hearing about how our solution and customer support help teams to be more effective and companies to grow.

Christine
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The future of call centers!

Reviewed on 2024/06/13

Pros

It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.

Cons

Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.

Clarisol
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Convoso Survey

Reviewed on 2024/06/13

I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to...

I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.

Pros

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

Cons

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

Tanya
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Convoso review

Reviewed on 2024/07/01

I use it everyday for work and it’s been fine.

I use it everyday for work and it’s been fine.

Pros

It’s easy to use. For the most part the calls come in clear and don’t have to many issues with sound.

Cons

The calls will drop if you don’t have a high speed internet connection.

Sheinita
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sales Agent

Reviewed on 2024/07/10

Overall I appreciate what convoso offers

Overall I appreciate what convoso offers

Pros

It contains valuable information pertinent to the job I do

Cons

It crashes almost daily. Calls are constantly dropped and sound issues can be a nuisance

Teila
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for call center reps!

Reviewed on 2024/06/13

Wonderful! Very helpful in my day to day operations.

Wonderful! Very helpful in my day to day operations.

Pros

Convoso is extremely easy to use and helpful for tracking talk time as a call agent.

Cons

Would be better if it had more texting capabilities.

aleehya
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer service rep

Reviewed on 2024/06/13

Pros

very easy, love it makes my job a lot easier.

Cons

absolutely nothing, i love it! that's all.

Nnanna
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Convoso Experience

Reviewed on 2025/01/16

It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use...

It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use this
Will save you money to hire a specialist to teach how to use the dialer since it’s self explanatory

Pros

It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales for a novice such as the double beep for inbound calls

Cons

You can’t dial manually, unless the numbers are from the lead provided

Alexis
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convoso is great

Reviewed on 2024/06/17

Pros

Every business should use this feature. It will make the process much smother and manageable.

Cons

Convoso crashes at times when I am speaking with a client.

Brianna
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hexis Health Agency LLC

Reviewed on 2025/01/14

Great experience overall, no issues since our launch date.

Great experience overall, no issues since our launch date.

Pros

great customer service and guidance 24/7!

Cons

I would say the thing i like least would be the pricing, no one likes spending money, but its worth it!

Tate
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Tate Wallace

Reviewed on 2024/06/11

Pros

It is super simple and easy to use. I love being able to listen in on my team in real time and help coach them and help them suceed.

Cons

There's honestly not anything that I don't like about convoso.

VIVIANA
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

CONVOSO REVIEW FROM REPRESENTATIVE PERSPECTIVE

Reviewed on 2024/06/13

Pros

What I like most about Convos is the system is easy to manage. You can make calls and transfer calls and leave messages without having to go through so many steps.

Cons

The system does not allow you to conference calls

staci
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great phone system

Reviewed on 2024/06/13

Pros

Filtered calls
guided calls
nice quality calls

Cons

sometimes customers says that there is alot of static

Chanique
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Convoso Dialer

Reviewed on 2025/01/16

it was a good experience once you guys work on the callback feature then you should be good

it was a good experience once you guys work on the callback feature then you should be good

Pros

The effectiveness of the dialer which allowed a good success rate

Cons

The callback feature was not effective at all.