WizeHive Reviews

The software is highly customizable to our needs.

We were able to extend our deadline for launch on our end but Wize Hive did not extend theirs so the implementation process was rushed. We also did not realize that we would have additional support and training once we completed the implementation process.

The product was easy to use, and our implementation lead [sensitive content hidden] was amazing! He did a great job of making sure that the product was customized for our needs. He also did a great job of making sure that we were comfortable with using the software for not only managing our grant but creating or editing our custom forms and templates. Having the option to use different folders and the auto emails that were generated when an application moved to a new folder was super helpful in automating our grant process and keeping our applicants informed.

The biggest thing that we got negative feedback about was the inability to have multiple users access the same application. Having someone that is an admin user and could grant user access to another person would be helpful or if there were a way to allow multiple users to access the same application. We have a situation where there are sometimes multiple people involved in the application process and they were frustrated by the inability to all have access the application.

I like that WizeHive is a versatile platform. The system captured the blueprint document that was created at the beginning, which reflected Equality Now’s needs. It was possible to adjust the processes and functionalities during the system’s development to develop an efficient workflow process.

The needs assessment and planning before the system was developed were detailed. It did take quite some back and forth, but as soon as the team in charge figured out the need, they were quick to work on it and progress.I can say that the system is at about 75% use, and this is because we have not closed out any of the projects since we officially rolled it out in April. Sub-grantees have been able to interact with the system during application and reporting. There is no duplication of process, making the system function optimally at all stages.

Wizehive has all of the features a grant administrator needs to centralize everything from communication with grantees, to the application itself, to the review process, to the final decision-making. It's been incredibly helpful for managing a program with >100 applicants, and we can track every submission from beginning to end, all in one place. The data view in particular lets you filter and cut applicant data every which way, and all of the forms relevant to one applicant are linked to each other, so even that is centralized. During the implementation process, our point person was flexible, fast, and responsive, and lived up to what we expected from our salesperson. For its price, Wizehive was the only platform we looked at with such an in-depth level of implementation support, and for that it's definitely singular.

Because Wizehive comes with so much customization, it takes a while to get the hang of, so a team definitely needs a dedicated person to spend some time getting familiar with the platform. Options and consequences are not always intuitive, so you might change something without realizing that you are breaking something else, especially among the submission portal, forms, review process, and review portal. I also wish that the data view would let you batch-select applicants--with so many, it's fairly tiring to move them into different folders one-by-one. Finally, summarizing review information from a review form only lets you do a certain menu (averaging, summing, etc. scores), and I wish that could instead be a custom formula.

Prior to signing the contract with WizeHive, they held blueprint sessions with us to ensure they understood our program and process and that their platform would meet our needs. That prevented any unexpected surprises through the implementation process which we had experienced with previous vendors.
The platform itself is simple to use with minimal training for administrators and we are offer to have a platform that is easy to use for our applicants.

Not finding them sooner?
There are no cons with mentioning in a review- this platform has worked very well for our needs.

We used WizeHive to manage several different application processes, and a grant management/reimbursement process. For the application process, we liked that both the application and the review process was built into the system, allowing for a more streamlined process for both applicants and reviewers. We also liked that the forms and fields were customizable to ensure we were collecting the information we needed.For our grant management/reimbursement process, we had an extra level of complexity to what we needed the system to do given how we reimbursed our grantees. Our WizeHive implementation lead worked with us to understand how to set up the system to best meet our needs and customized various forms and processes within the system to meet those needs.

One feature we think would be helpful is if there is a way that applicant organizations could allow multiple staff within their organization to access their organization's applications or reimbursement forms. Currently, an organization is limited to one username/password to access their application portal. Unless the organization shares that username/password with others within their agency, this means that they are limited to only one particular individual having access. It would also be helpful if the system allow an organization to have an overall organization account, and then within that account access various funding oppournities. Presently, each funding opportunity essentially requires a different account. As we have the same agencies that apply for various funding opportunities, they have to create (and remember) different log-in information for each separate funding opportunity.

Our implementation lead was great. We challenged WizeHive with how we wanted to use our system for both applicants AND ongoing students - through their entire college experience. WizeHive rose to the challenge and provided us with creative solutions.

The visual reporting dashboard was complex and seemed to lack some functionality (getting data from two forms, for instance).

WizeHive replaced our applicant tracking system, time tracking software, onboarding app, CRM, survey administration app, contact management app, mail merge app, and countless spreadsheets, docs, and graphs stored in Drive and Dropbox. The software has incredible functionality, and the WizeHive Team functions as an extension of our team - responding promptly and supportively to every request, helping us learn how to use the system more effectively, and requesting feedback for how to improve their support!

WizeHive has a potential learning curve if you want to take full advantage of all of its potential. However, the Implementation Team works closely with every client to plan the implementation that aligns with your goals for not only usage but also management. My only complaint, which the Support Team has graciously heard and recorded, is that whitelisted/vanity email addresses and system addresses are not available. We solved this challenge by using Zapier to connect our email accounts and Rebrandly to create a web address that is branded, but if I could change one thing, this would be it.

The build process was very organized with clear deadlines. The trainings before starting the build created a great foundation and the project map/plan was so convenient to keep an eye on what was due and when. Our Implementation Lead, [sensitive content hidden], was very knowledgeable about the program and always had quick solutions for us when we had questions. Super responsive and understanding about reschedules when needed, as well.

Starting out, learning the administrative side of WizeHive can be a bit confusing. However, I know it's really only practice that can resolve this.

Migrating from WizeHive Select to WizeHive Zengine resulted in a simpler user interface that shows our Applicants and Reviewers what they've completed, what's due, and when - giving us as Administrators control of the language that best resonates with our Applicants and Reviewers and addresses our specific pain points. For example: because we know that mail from the WizeHive Platform could land in spam filters, we add language to the interface at the HomePage instructing Applicants to Whitelist or add to their Contacts the Zengine mailer.

The information we've assembled in the Zengine interface to assist and guide our Applicants through the process is always available to them when they login, bringing clarity to the process, and reducing the time spent on searching for this information in previous emails sent. Our Applicants will always know "whose on first" and what next.

In WizeHive Select I was lukewarm to the reality that our Applicants and Reviewers had to wait for a temporary password to be sent to them when they forgot their password. A change was made with WizeHive Zengine giving Applicants and Reviewers more control over changing their password. Very happy to see this in Zengine.