FreshBooks Reviews

Easy to maintain and record expenses and automated reminders for payment helps in managing payments and cash flow

Customer care is not responsive sometimes

Easy navigation and a user-friendly interface make it possible for users to manage their finances using FreshBooks.Customizable invoicing: FreshBooks gives users the ability to design expert, personalized invoices that reflect their brands and contain all required information.Time-saving features: Users may save time and improve their workflow with the aid of tools like automated reminders and payment integration.Data analysis: Having the capacity to create reports and examine financial data enables users to make well-informed financial decisions and offers useful insights into how a firm operates.The ability to handle funds in one location is made simple by FreshBooks' integration with a variety of payment gateways and other financial tools.

Limited reporting choices: According to some users, FreshBooks provides few reporting capabilities, making it challenging to produce in-depth reports.FreshBooks lacks an integrated inventory management system, which might be problematic for companies who need to keep track of stock levels.Limited connectivity with other tools: Although FreshBooks interacts with a number of payment gateways and other financial tools, some users believe that the alternatives for integration are scarce.User interface Customization: Some customers believe that FreshBooks provides few choices for user interface customization, making it challenging to tailor the program to their particular requirements.Price: Compared to alternative accounting software on the market, some consumers believe FreshBooks to be more expensive.

FreshBooks is beginner friendly and integrates with Gusto payroll. For a solo owner with very little finance experience this may be a good enough option. For businesses with complex reporting needs, I would run not walk away from this software.

I've experienced many problems with automatic entries being incorrect. Very simple things that I can easily adjust in QB or QBO but create a nightmare in FreshBooks and support was never able to fix them. Also, I think the cartoony financial statements are embarrassing.

FreshBooks is an incredibly user-friendly accounting software. I found it very helpful for tracking my financial data and generating reports. The intuitive user interface makes it easy to navigate and understand, and the customer service has been incredibly helpful and responsive to my inquiries.

FreshBooks does have some limitations, such as not being able to connect to my bank accounts and having limited customization options. Additionally, the subscription fees can be quite expensive depending on the package you choose.

In my experience with FreshBooks, I found that there were many things to like about the software. One of the things I appreciated the most was the software's invoicing capabilities. FreshBooks made it easy for me to create and send professional invoices to my clients, with customizable templates and the ability to accept online payments. This feature saved me a lot of time and effort in managing my business's finances.I also liked the software's time tracking features. FreshBooks made it easy for me to track the time spent on each project or task, and then bill clients accordingly. The software's automatic time tracking feature also helped me to accurately capture billable hours and reduce errors in my billing process.Another thing I appreciated about FreshBooks was the software's user-friendly interface. The software was easy to navigate and the layout was well-organized, making it easy to manage my business's finances and projects. Additionally, FreshBooks provided helpful resources and tutorials to help me get started and make the most of the software's features.Lastly, I found that the customer support provided by FreshBooks was excellent. The support team was responsive, knowledgeable, and able to quickly resolve any issues I had with the software.

while I found FreshBooks to be a valuable tool for managing my business's finances, invoicing, and time tracking, I felt that there were areas where the software could be improved. The pricing structure, customization options, and reporting capabilities were all areas where I would have liked to see more flexibility and functionality.

My clients can make online payments directly from the invoice. FreshBooks asks my clients to leave a review of my service when they pay. Invoices with my company branding are sent directly from FreshBooks to my clients. The scheduling feature is great for clients who pay me by the hour. Within minutes, I can make a time sheet per project and task at the end of each month in the required Excel format. I can also track my work against my time estimates, which is helpful if I work on a flat fee basis.

The Freshbooks account home page has a nice graphical display of expenses and income, but only shows the last 6 months. This is still very useful, but I would like to be able to see graphs like this for different time periods. Freshbooks does not remember categories that have previously assigned similar rates. It would be nice if Freshbooks would suggest a category for saved vendors to ensure consistency in expense reports. I can print my company logo on the invoice, but I would like to change the color of the invoice to match my other business documents. It's not a big deal at all, but it's something I'd like to see.

Freshbooks is excellent when we talk about starting a business and we don't have an accounting structure that allows us to keep our financial area healthy and have mechanisms to organize our accounting. With Freskbooks business owners are sure where the money is going and have visibility into expenses and income. Freshbooks recognizes the importance of careful accounting in business continuity and growth, avoiding the high risk of human error that can actually cost the business more.

Freshbooks allows us to keep the accounting in order, and in the case of small companies, we can pay an accountant to update it or check if our work is done correctly, this allows the expenses associated with the financial and accounting area not to skyrocket in companies that are just in the process of growth. However, it is important that the accountant knows how to handle Freshbooks correctly to take advantage of all the features or that he is at least interested in reviewing the tutorial and documentation that is available on the website, on the other hand it is important to consider the paid version so that we can really use all the modules that we are going to need in a real management.

1-User-friendly interface: FreshBooks has a clean, intuitive interface that is easy to navigate, making it accessible for users of all skill levels.2-Robust invoicing system: FreshBooks' invoicing system is feature-rich and allows you to create professional invoices, track payments, and set up recurring invoices.3-Integration with payment gateways: FreshBooks integrates with several popular payment gateways, making it easy to accept payments directly from your invoices.4-Time tracking: FreshBooks' time tracking system is robust and makes it easy to track billable hours, generate reports, and invoice clients for your time.5-Mobile app: FreshBooks has a mobile app that allows you to manage your finances on the go, making it convenient for users who are always on the move.

1-Limited customization options: FreshBooks does not offer as many customization options as some other accounting software, which could be a drawback for users who want more control over the look and feel of their invoices.2-Limited integrations: While FreshBooks integrates with several payment gateways, it has limited integrations with other apps and services, which could be a drawback for users who rely on multiple tools to run their business.3-Limited reporting options: FreshBooks' reporting options are limited compared to other accounting software, and users may need to export data to another platform to generate more detailed reports.

The ability to quickly and easily generate estimates, get them signed off on, convert them to invoices, send them out for payment, and receive payment electronically is essential to running my photography business. FreshBooks makes these completely seamless, fast, and efficient.

The financial management tools, such as general ledger, etc., are there, but somewhat buried. I'd like those to be a little more intuitive and easier to use to make my tax accounting simpler.

FreshBooks is an excellent choice for me to manage my finances because it is simple to use and offers a lot of features. Its user interface is intuitive and makes invoicing, tracking payments, and managing expenses effortless. Furthermore, it has a great mobile app which I can use while I'm away from my computer. On top of all that, FreshBooks provides fantastic customer service with knowledgeable personnel to help with any queries.

At present, I have not encountered anything I do not like. Obviously, no one enjoys the fees, but they are common for all accounting software.

Pretty much everything.

The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.

The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.

I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.

The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

The fact that it keeps the history of past business transactions.

I was a huge fan of the Classic Freshbooks, and used to recommend it to anyone who would listen. Unfortunately, they recently "forced" a new format on all existing customers. The new format is far inferior to the Classic Freshbooks that was in place before. Now, unless I create a separate account for each individual person I deal with, (instead of just a company account with my contacts noted within), all of my estimates and invoices are addressed to the wrong person, (the new format has only one contact person per company that shows up on an estimate/invoice). Their recommendation to this was to set up a separate account for each individual person I deal with, which literally means I need to set up thousands of more accounts, many of which are for the same company, just for a different person within that company. Completely illogical. The Classic Freshbooks had an awesome search engine allowing me to search for various fields at once, (company name, site address, job particulars, etc.). Now, instead of many search different fields, there is only one, and that one is largely ineffective giving me results in a completely random order, not chronological at all as it was with the Classic format. Cannot express enough how disappointed I am with the new format.

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to.

The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is:

Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers.

Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks.

My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses...

You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records.

And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay.

You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do.

Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.

I started my freelance business nearly 3 years ago, and after initial struggles with Quickbooks (I even had a 2-hour training session with a Quickbooks instructor who just further confused me), I put off dealing with the financial side of my business for over a year (until my CPA was hounding me for tax stuff). Upon the recommendation of another freelancing friend, I decided to give FreshBooks a try. I finally got FreshBooks up and running, and I was amazed at how much it relieved my stress, rather than adding to it. The basic setup is simple and straight-forward, but as my business has grown, I've been impressed with little tricks built into FreshBooks that helps me save time and get a better overall view of my business.

Also, I don't think I've ever experienced such consistently helpful and friendly customer service. Any time I call with a question, the person on the phone is empowered to help me out.

There are even more integrations and advancements that I think FreshBooks could offer to be even better. Here are a few examples:

+ I'd love to be able to do some kind of forecasting of income based either on draft invoices for project currently in the works, or estimates that have been accepted.

+ I wish I could set up estimates so clients could accept/reject specific line items so that I could send one estimate with different options, rather than multiple different estimates.

+ I wish I could apply discounts to specific line items in the invoices rather than the subtotal of the entire invoice so I could discount my services without discounting passed-along expenses I incur.

I've shared such feedback and other minor requests with the FreshBooks team, and they've sounded receptive, so I hope updates/upgrades like these will one day be available.

The previous "Classic" edition was so easy to use, powerful in its simplicity and quick.

The only thing I can say about the "New" version is that it is pretty.

The "New" version might be pretty, but it has become pretty awful to use.

The platform is now so slow, we often wonder if we clicked on something...so we wait (e.g. create an invoice).

Navigation used to be simple, but that is no longer the case. It takes many more clicks to find the information I need. I've been using now for about 2 months, so I know where to go, but it takes so much longer now.

Invoicing & applying payment now prone to mistakes. The Credit card option will be ON/OFF for all subsequent invoices, so it's hard to make an exception (e.g. hardware) for one invoice. We have to constantly check a few options for every invoice, making the whole process much longer.

Billing for time is somewhat better. It now shows ONLY the clients that have unmilled time, but once you create an invoice, the client will stay in the list for a good 15 minutes, making this feature cool, but useless.

All in all, being moved to "New" has been an absolute nightmare and has caused us to completely lose faith in this company, which I have been using since its inception.

We are sad to say, the problems by far outweighs the pretty interface, and we find ourselves forced to use something functional.

The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)

The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever.
My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.

Some of the biggest reasons we chose Freshbooks over other software:

*Incredibly smooth and easy to use interface
*Ability to brand your own in colors as well as add your logo
*Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username
*Utilizes Braintree payments (our primary merchant processor)
*Integrates with Google Apps and Gusto HQ
*Flat rate for up to 5 users, we currently use the Might Oak Plan
*Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option)
*Mobile App is killer - I pop off invoices like it's nobody's business :)

*Reporting could be improved
*Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses.
*Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because Freshbooks was built and designed for SERVICE style businesses - for that it works great)
*Reporting can't be opened in the mobile app, you need to access it via the browser
*To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business.

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents.

FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease.

As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application.

Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired.

Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure.

A considerable advantage of FreshBooks compared to other accounting apps is the availability of fully-functional mobile apps and add-ons you can get for Android and iOS devices. The apps allow you to bring the power and convenience of the software on location, and do accounting and access records whenever you wish to do so. As you can see, FreshBooks literally takes finances out of the office, but does so in a safe and seamless fashion.

Despite a wide range of excellent features users have pointed out a few minor things that can be improved in FreshBooks: its metrics, goal setting, and reporting features can be better. One user also found bugs in FreshBooks email click-throughs and automated expenses which did not function to his liking. Apart from these insignificant glitches, hoever, there is no doubt that FreshBooks is a top notch accounting product that can bring a lot to your accounting deparatament.

This might make me sound superficial but the first thing I loved about Freshbooks was the interface. The icons, the buttons, the way everything looks is so so appealing to me. And it made me want to use the trial version (I did this a little more than 1 year ago). Using it made me feel like I was getting my financial act together. Which it later did, btw.

The time tracker is the best... time saver for me. It records time and then adds everything together in a way that nothing else really did. It seems so obvious but nothing I was using before helped track my hours this way. This is the thing that used to drive me round the bend when it came time to invoicing clients. I used to delay invoicing (aka "getting paid") because my own system was terrible..and I could not find a better way until finally deciding that maybe I needed to pay for something to help me.

I like the notes section for the time entries. I like how flexible it is to shift recorded time entries around or update the text to better describe what work I actually did.

I also love the support from Freshbooks. They're super responsive and extremely helpful. They do not waste my time with a lot of blather I've experienced in so many other customer service situations (like repeating back to me the question I just proferred). They include screenshots and precise language to answer my questions.

Also: Expenses in FB. I now go out of my way to add in expenses as they come w/o avoiding them.

I recommended Freshbooks to a friend of mine who started using it right away. Then he had trouble with a really difficult client he'd billed using Freshbooks. This client (I subcontracted with the friend so am aware of what all happened) contested all of my friend's work and refused payment after paying the Freshbooks invoice. And Freshbooks allowed the chargeback to happen. I think other software does not allow this --- for example, my friend now uses Quickbooks as a result.

I have also experienced some quirks when it came to adding new jobs to repeat clients. This is likely my own error but it's not something I've cared to reach out to the support team to question.

I also have not downloaded a year's incoming and outgoing details to give to an accountant. So I don't know how well that all works. Again, my own thing, and not necessarily on them.

Probably the main motivations we picked FreshBooks over other programming: *Incredibly smooth and simple to utilize interface *Ability to mark your own in hues just as include your logo *Each client can be doled out their own charging gateway login and you can have various customers under one organization however each have diverse username *Utilizes Braintree instalments (our essential vendor processor)
FreshBooks is quick and dependable suite for accounting.FreshBooks is an honour winning money and bookkeeping programming and a standout amongst the best cloud answers for entrepreneurs. It is the present holder of Finances Online's Best Accounting Software Award for 2016 just as the Supreme Software Award for 2016, and has the most noteworthy consumer loyalty rates of all comparative applications in this classification. As you will discover in this survey, there is a not insignificant rundown of reasons why our specialists considered FreshBooks for these esteemed affirmations.

*Reporting could be improved *Needs better compromise as far as parities. You can do day by day monetary records, yet I would prefer to have it ascertain how my business is getting along dependent on capital in our present record, at that point factor in what we earned and our costs. *Not useful for organizations that have stock, need stock administration (this I wouldn't really rate as a con nonetheless, on the grounds that Freshbooks was constructed and intended for SERVICE style organizations - for that it works incredible) *Reporting can't be opened in the portable application, you have to get to it through the program *To my insight, you can't maintain different organizations out of one record. We as of now have two organizations and are choosing on the off chance that we are going to open up a different Freshbooks account or if there is another choice that is more qualified for the second business.

At first, Freshbooks offered everything I needed. Their features worked without a glitch. No complaints. But now not so much. It's not a long term viable solution for your accounting needs.

The core functionality (bank connection) for accounting does not work. It constantly disconnects and expenses do not import.

I have been talking to customer service for now 5 months, and no resolution. And because my case is hard to solve, the customer service reps just did the bare minimum and deflected blame on their internal tech partners. I had to follow up, they were not proactive and still to this day can't give a real ETA on when the problem will fix.

It's as if my problem is of no importance to them and low on their priority list.
I've been patiently waiting 5 months - and still nothing. So in my opinion, Freshbooks is a bad company to deal with when your account has real issues - you won't get the support you need and your business will suffer for it.

Invoicing and billing is easy with Freshbooks. I like the recurring billing feature, automatic payments for clients, and the ability to track time against projects.

I have been using this platform for a long time and like it better than others, like Harvest. However, I dislike the following:
-That when a project is archived by an administrator, contractors assigned to the projects can still access it and track time on it. Since the project does not come up on the administrator's end, this can go on for months without the administrator realizing. This causes inaccurate time tracking and has led us to go over hours on several projects
-There is not a more simple way to merge contacts. Sometimes duplicates happen when Freshbooks integrates with another platform, like Hubspot. Also, sometimes more than one contact is saved for the same company. There is not a simple way to merge them without entering and deleting manually.
-For recurring invoices, you have to select how many invoices are "remaining," which gets confusing. If you want to send 5 monthly invoices, does the first invoice count as a "remaining" invoice or should you select that you are sending 4 "remaining" invoices? There should be a way to just choose an end date