LiveChat Reviews

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

capterra is constantly updating its live chat features

LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.

Ito hass never had any problems since I started using it.

LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

LiveChat pose zero errors and I use it on a daily basis.

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat.
Customer support for 24/7 has enabled us to retain customers and attract leads.

I do not like the fact that LiveChat can’t function in absence of internet connection.

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

I have never come across drawbacks ever since 2022.

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

I haven't seen anything that seems to be wrong with this platform.

LiveChat allows me to record and monitor calls in one single integrated repository.
Issue tracking and incident management are other key relishes which I gain with LiveChat.

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

easy to sort and I love the ability to save answers to common questions!

I truly cannot think of a complaint, it is pretty seamless.

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook .
The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website.
This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.

In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.

Dependability in daily use as a tool in communicating with customers in livechats.

There are no problems that have occurred with this software.

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent)
It is also important to note that the messages have a layout that is similar to Facebook/messenger.
the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel.
Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))

As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.

First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.

I like every aspect of the Live Chat feature.

There's nothing I dislike about using LiveChat.

Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot

Some minor things could be improved, like the chat menu

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

If you want better security features, it will be quite expensive.

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Easy to deploy and use. Chat transcripts that can be used for reference. Chat archiving for easy follow up.

Client data remains on live chat servers

So many options to get the help when needed as it's being used

Some times lags an jumps around on users

Live visit programming has turned into an urgent part of client care methodologies for organizations, everything being equal, offering a more prompt and customized method for drawing in with clients, improving client experience, and eventually driving fulfillment and devotion.

It's essential to take note of that while there are difficulties related with live talk programming, a large number of these issues can be relieved with cautious preparation, legitimate preparation for specialists, powerful utilization of robotization, and ordinary checking of client criticism.

LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.

Sometimes it has bugs. But not often, so it doesn't get inconvenient.

It's free version has all the features required to manage customer inquiries.

We dropped Live Chat because its core feature was available in other paid product that we use company wise.