DocuWare Reviews

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99 Reviews

- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
DocuWare- digital transformation and of document organization
Reviewed on 2023/02/02
What I like about Docuware is that they are creating a strong community, they offer webinars every...
What I like about Docuware is that they are creating a strong community, they offer webinars every month, they are very helpful since they are always innovating and teaching new techniques and processes for the effective use of Docuwere.
Pros
Something I like about Docuware, its interface, its dashboard is simple but functional, I like how it displays all the documents in a single view, it is quite organized to handle large amounts of documents. I consider it an excellent solution for the digital transformation of a company, and for remote work since it is based on the cloud. Something to highlight about the Docuware is that it has applications for iOS and Android, this helps the workflow to speed up the processes.
Cons
For a new user, the learning curve can be a bit long since it has some functions and tools that you don't understand at first, another point that needs to be improved a lot is its editing tools, if it works with a predefined format it's fine. but if you need to make numerous changes it can be a bit tedious.
Response from DocuWare
Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution. If we can ever be of assistance, please contact us at customer.feedback.com.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Tool for Electronic Document Management
Reviewed on 2017/10/11
Pros
I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.
Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.
Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.
Cons
Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Simple, easy software though slightly limited
Reviewed on 2019/08/26
Pros
DocuWare has a simple interface that is easy to learn and master. It is great for document management, creating, editing, and combining documents is simple.
Cons
The interface seems somewhat outdated, but the simplicity is part of the allure of the software
Response from DocuWare
We appreciate you taking the time to review DocuWare. We're so glad that you appreciate DocuWare's ease of use and that your experience has essentially been very positive. We have a team that is dedicated to updating our user interface. If you have specific feedback, please contact us at [email protected]. We'll pass your comments along to our product team.

- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great document retention software
Reviewed on 2022/03/07
Overall the product does what we need it to do in an efficient manor that helps us to have a secure...
Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices
Pros
Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM
Cons
It can be quite time consuming during the storage process
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. If you have further input, please reach out to us at [email protected].

- Industry: Investment Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and very versatile
Reviewed on 2022/07/01
Pros
It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow.
Cons
I wish it offered more integration options to maximize its potential
Response from DocuWare
Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. We have recently introduced DocuWare iPaaS connectors, which allows users to connect DocuWare Cloud to over 1,000 other cloud applications. If you have further input, please reach out to us at [email protected].

- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Keeping Track with DocuWare
Reviewed on 2018/12/22
Pros
I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons.
Cons
I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use..
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at [email protected].
We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

- Industry: Internet
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Incredible email delivery and storage system.
Reviewed on 2020/05/18
The system works very well as sending and saving information, but it is not the best service to...
The system works very well as sending and saving information, but it is not the best service to edit emails due to the lack of updating, however its main function fulfills perfectly so I recommend it, it is possible to see other services and observe it is possible to find much more complete features, although docuware stands out very well.
Pros
Docuware a system that allows us to carry out different types of processes among the most relevant is the saving of information and keeping protected emails to be sent either automatically or manually, in this way we can use a much more efficient system in sending of mail and data protection, this is what docuware offers and I can say that it is efficient, I am happy because it works in a very correct way and which makes a difference totally to other software for sending and receiving mail.
Cons
Among some fundamental problems is the writing and revision of emails in the service is a little different from other emails, be it Yahoo, Outlook, Gmail or corporate emails, because in this its tools are a little old and outdated, so It can be difficult to edit an email, so they should improve this design and add text tools.
Response from DocuWare
We appreciate you taking the time to review DocuWare. We're happy to hear that our solution enables you to save, retrieve and secure email efficiently and has improved your other processes. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. I will also pass your ideas for improvement along to our product team. If we can be of assistance please reach out to us directly at [email protected]

- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
From a big failure to a success story!
Reviewed on 2019/01/08
We had a major setback with the vendor who initially set up the product with our company, to where...
We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.
Pros
1. The interface is easy on the eyes, intuitive, and user-friendly
2. Effective drag and drop functionality
3. Users can perform multiple tasks in multiple documents without leaving the main console
Cons
1. Lack of appropriate training for users and administrators
2. Lack of documentation and information on the web to troubleshoot problems on your own
3. The company does not seem invested in its clients' education of how to use the product
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at [email protected].

- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DocuWare has leapfrogged the competition
Reviewed on 2018/08/15
We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that...
We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.
Pros
DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.
Cons
The cloud based offering needs to provide concurrent user licenses.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at [email protected].

- Industry: Consumer Electronics
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Docuware
Reviewed on 2018/09/27
I like having the access to all of our orders at my fingertips. I wish more coworkers used this,...
I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.
Pros
We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).
Cons
Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.
Response from DocuWare
Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at [email protected]. We would appreciate the opportunity to work with you to improve your experience with our solution.
- Industry: Printing
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
DocuWare user review
Reviewed on 2023/09/06
The softwares is a good tool for big teamworks and documents
The softwares is a good tool for big teamworks and documents
Pros
It's a tool that simplify the document work
Cons
Some tools are difficult to use and the index is complicated
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Perfect online storage
Reviewed on 2023/09/16
Pros
I'm impressed because the software meets the needs of what I am looking for. DocuWare helps to store a tons of legal documents. It's fast. It's easy to navigate and easy to use for a new user like me. I would say this software is similar to Gofileroom - which also allow you to store documents online, but DocuWare is faster, from my experience.
Cons
I haven't seen a least feature about DocuWare yet since I has only used for couple months. But I like the software so far.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Is there a better platform? You decide!
Reviewed on 2021/04/22
It has been good to us for many many years. I have no had any user complain about features or...
It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.
Pros
DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.
Cons
There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at [email protected] with more details so that we can assist you.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Everyday User
Reviewed on 2019/08/08
Docuware has made it so much easier to store all of our client documents without having to keep the...
Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.
Pros
I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.
Cons
I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.
Response from DocuWare
Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful
Reviewed on 2021/05/27
Using daily to upload shared files within our facility for easy access
Using daily to upload shared files within our facility for easy access
Pros
Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access
Cons
Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier?
Response from DocuWare
Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at [email protected] if you have further comments.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Document Management and workflows
Reviewed on 2019/02/05
Pros
It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements.
Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration
Cons
I wish their configuration is centralized in one area. And I see they are in this process now
Response from DocuWare
Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at [email protected].
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Investing in DocuWare was a good decision. It provides affordable value to our organization.
Reviewed on 2017/06/19
Efficiency, cross-department training and use, ability to archive documents we're required to...
Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.
Pros
One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.
Cons
We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DocuWare converted our paper A/P process into a smooth online workflow.
Reviewed on 2017/05/24
Our growth is very healthy, so this allowed us to automate and electronically store our documents...
Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.
Pros
The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).
Cons
We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Talbot Marketing
Reviewed on 2017/01/11
'Overall, the number of documents we print has been reduced by 90% as electronic processes have...
'Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn't live without it.'
Pros
Ease of Use & improvements to our Processes
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Document Archival!
Reviewed on 2017/05/24
Document Archive.
Document Archive.
Pros
Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.
Cons
Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.
- Industry: Graphic Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for Automating your Document Managment
Reviewed on 2019/03/26
Pros
We use this to manage incoming invoices to automatically link it with our inventory managment solution
Cons
Steep learning curve. But other than that, it is great.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that integration with your inventory management solution brought new efficiencies to your invoice management process. If you are interested in ongoing administrator or end-user training, members of your team can participate in in-depth classroom training at our New Windsor, New York headquarters. They can also access FAQs which are found in the Support section of our website. The FAQs cover key subjects including ¿How do I¿ guides and solutions for common issues. The DocuWare Community forum is another valuable resource. If we can be of assistance, please reach out to us at [email protected]
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
DocuWare
Reviewed on 2019/09/14
DocuWare really helped streamline our invoice processing and document control systems
DocuWare really helped streamline our invoice processing and document control systems
Pros
The DocuWare setup team really works with you and helps you customize the software for your needs. It's electronic identification of scanned documents and intelligent filing is top notch
Cons
It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time.
Response from DocuWare
Thank you for taking the time to review DocuWare. We're glad that our solution and its workflow capabilities helped your organization improve the speed and accuracy of invoice processing and gain a clearer view of the status of documents and data. If we can be of assistance, please contact us at [email protected]

- Industry: Banking
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
no more lost documents, no more folders on the desk
Reviewed on 2018/08/19
It greatly facilitates the analysis of documents, since being digital and being in the cloud, you...
It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time
Pros
I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps
Cons
the integration with the Ultimus system is difficult at first but then it works very well
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at
- Industry: Banking
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to implement and use. We were up and running in a very reasonable time frame.
Reviewed on 2017/09/07
Improved efficiency and better document management.
Improved efficiency and better document management.
Pros
The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.
Cons
At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good.
Reviewed on 2017/05/22
Pros
Functionality is great - makes searching for documents easy and easily and. Cloud based makes accessibility easier
Cons
Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.