Scalable document management & process management software
4.4/5 (36 reviews)Pros
Perfect for document retention, long term digital storage, and business process routing. It's fairly easy to use, but at times does require some training. The available applications provide us with almost limitless capabilities when it comes to our business and HR processing. I have yet to find something I am unable to build that has been requested by our district staff.
Cons
To be able to fully use the software applications capabilities one would require a fair amount of experience with other applications such as SQL database design, and Windows Domain administration. I would say its not truly possible to utilize Laserfiche to its fullest without personal knowledge of the before mentioned items or a team of individuals that has the knowledge necessary.
Pros
The end to end process from collection to destroy / retain and that it has the ability to keep the entire process electronic. I like that they are focusing on a cloud solution that makes the application reachable to businesses of all sizes. The continued research and development along with the support make it a product that changes and supports with the times.
Cons
The cloud needs storage in Canada, ability to apply sequential numbers to documents that would act like a register. You can do this with code and sql tables but it would be great to be able to do it within the form without the requirement of a developer.
We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we no longer have the need for filing cabinets. Being able to access client info via our web portal is huge for us.
Pros
The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized.
Cons
There are a lot of features to using it, therefore new staff have a long learning curve.
Finding records faster!
Pros
Laserfiche is the easiest records management system I've ever used. It is quick and easy, it allows to set up your documents in a format to match your filing system. The documents are researchable and can be emailed in a variety of formats.
Cons
The initial set up is kind of pricey. Also, if you (the user) does not put in the information correctly it makes it hard to search those particular documents, but that is training issues on our end.
Pros
We got Laserfiche 4 or so years ago to help cut down the amount of items we had in our servers at work. With Laserfiche, we were able to have items put into different group types, have metadata associated with each page, set retention periods for how long we have to keep the document, and have access across the whole City. Multiple people in different offices and buildings can add and view files as needed. We also got this product because we can store even more on here with the option of having it saved as a .tif image instead of a .pdf or .jpg that takes up more storage spage.
Cons
First starting out on the program was definitely a learning curve for everyone. It is not really user friendly, but it does get easier to do. I am currently having a hard time trying to convert my .pdf files into .tif files once they are in the Laserfiche program. I have no issues scanning it in to be a .tif document, but some of my stuff that needs to be added to Laserfiche are already created .pdf files that I do not need to print just to re-scan in.
I like the ease of uploading and now I just learned the "save to pdf" feature and I am impressed
Pros
Excellent digital file cabinet, easy to get documents into a neatly organized drive.
Cons
I am not exactly sure how the metadata features are supposed to work but I have trouble doing a search to locate documents where I thought based on the information I put in metadata fields, I would easily locate what I am searching for. I will continue to explore this feature.
Pros
Highly configurable suite of products. Plenty of support in the community. The company updates and improves the software annually. Very strong user conference each year.
Cons
Some modules are costly and depending on the size of your organization, price my preclude some of the capability.
It helps with our record keeping by efficiently channeling it to the proper digital folders.
Pros
I really like the ability to transition the configuration of sending the documents to their destination from manual to immediate.
Cons
I have had troubles with inserting a document in the finished file in the destination folder. It will not allow me to scan from there and add more pages.
Pros
I like the convenience of Laserfiche. It is easy to use.
Cons
There is not much I don't like about the software. It is pretty straight forward.
It has been a wonderful experience with Laserfiche, over storing our information on network shared drives. It has helped us with finding information within documents easily and quickly.
Pros
This software provides a friendly interface to our users and helpful workflows while providing a centralized location with protections in place to keep data safe.
Cons
There is some work on the back end to set up this software, but in the end it is well worth the effort.
Pros
As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy.
Cons
There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly.
Pros
Easy to scan things to Laserfiche. You can give the file a name, and make it as detailed as possible so if you ever need to retrieve the scan later, you can get exactly what you are looking for instead of searching through tons of other files.
Cons
If you do not enter enough information about the Scan, it can be pretty hard to find it later on. Sometimes there are duplicates also.
Pros
Scanning capabilities and document/records management system is very easy to use and helpful filing capabilities.
Cons
Sometimes the software can be slow depending how many users are using it simultaneously. It doesn't happen often, but on occasion it has happened where it seems to take longer to scan documents or open scanned documents for viewing.
Pros
I love the snapshot option. It makes putting a pdf through to accounting a breeze.
Cons
It’s a little difficult to program the meta data.
Pros
Love how easy it is to scan a document label it and put into a specific folder that can easily be found and never have to worry about where it is or have to sift through hard copy files anymore.
Cons
Nothing maybe a more of a how to use instructional video on the various features of use.
Laserfiche is essential for regulated companies looking to keep customer's information in order and secure.
Pros
When working in a highly regulated industry, document management is key. Laserfiche is the easy way to manage several hundred documents.
Cons
Takes a long time to integrate into your existing platforms
Pros
The solution has lots of great features that make it very powerful and provide lots of scanning solutions for the organization.
Cons
The cost per user can be prohibitive to organizations. Expanded features can require dedicated staff to manage all the option sets interactivity.
Pros
Any level in the organization is presented information in a simple/effective manor that anyone can understand
Cons
Lots and lots of back end programming can take sometime to get up and running. Approx. 100+ hrs of programming
We're admittedly still new users, and so far we like it, but it's far more programmer intensive than we were led to believe. We have to have help to do almost anything. That said, it will be worth it to streamline some of our processes.
Pros
Establish stored procedures and databases which automatically integrate and run processes for you. We've been able to take a six week project and move it down to about 4 days.
Cons
Hard to learn to use and set up, we often need to pay programmer time; which gets expensive. Program won't fax out things on its own--we've had to implement an external procedure.
I used the software and i have found it very useful. Lasefiche has basically, mastered the art of providing solutions to their clients.
Pros
-user friendly
- Helpful for organization
-free trial
Cons
i haven't observed any
I've had Laserfiche for 2 years now, and I'm still struggling to get it fully operational.
Pros
This software will basically do anything you need it to for document management and more.
Cons
The software is way to complicated to build for the average person.
We have been using Laserfiche for almost five years, and we continue find areas where our agency (Law Enforcement) can put it to good use. For the end user, Laserfiche is very simple to use, with our typical user up and running in about twenty minutes. The solution is completely customizable to the extent that you want it to be, or you can use it right "out of the box". With the addition of Forms, QuickFields, and Workflow, Laserfiche is a solution that continues to grow with us and consistently eliminates a lot of time-consuming processes through automation, ultimately having a positive impact on officer safety and the public we serve. I've never worked with a software company that is as engaged with their customers--and provides amazing support year-round (to say nothing of a stellar annual conference)--as is Laserfiche. We truly have been able to "Run Smarter".
Finding Laserfiche some years ago was a God-Send for me and my company. I wanted to go paperless and thought I had exhausted affordable market-place offerings, yet decided to take one more chance and look at Laserfiche. At first, I was overwhelmed. I thought I had to learn everything, install everything and use everything. However, I found that I only needed to buy what I needed and expand as needed. Laserfiche has exceeded my expectations at every level. From concept to utility, I could not be happier about continuing to do business with Laserfiche.
Some of my friends believed other companies had better offerings right up until they examined Laserfiche in total. Anyone looking for a document imaging system that creates simple, elegant document management solutions that help organizations run smarter should invite Laserfiche in for a visit.
I suppose if you had a ten star rating system, I would still want it to go to 11. We have been using Laserfiche for the last five years and simply love the product and the company. The product because it does all we ask of it (and can do more). It is secure, easy to use and highly configurable for almost any business. The company because they are so engaged with their customers. I foresee a long engagement (and expensive wedding). Seriously though, we love how Laserfiche and our VAR (Ricoh Canada) keep us up to date, informed and educated on all the many features of this product. I plan to spend the remainder of my career (15+ years until retirement) getting more and more proficient with all the things it can to to keep our valuable documents, safe, searchable, available and more. What's that...? I think I hear wedding bells...
Good.
Pros
Ease of use. Much easier to find / search files than going through physical files.
Cons
Hasn't eliminated paper copies (yet) for our organization.
We have been using Laserfiche products for approximately 8 years. Our original purpose was to digitize our HR records, and the scanning utilities provided us with just the right solution to get this accomplished with very little stress. Once Laserfiche Forms was released we adopted it and slowly started to push our HR and business processes online. After a year the potential of this product was realized, and we now have approximately 85% of all our HR and Business department related processes online through Laserfiche.