Laserfiche

4.5 (77)
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Scalable document management & process management software

Overall rating

4.5 /5
(77)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.4/5

91%
recommended this app
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77 Reviews

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great document management for an end user

Reviewed on 2017/11/01

Pros

As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy.

Cons

There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly.

Dustin
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

What We Have - It's Okay

Reviewed on 2023/03/29

3/5. It does what it needs to for the most part, but it can be difficult in the user interface and...

3/5. It does what it needs to for the most part, but it can be difficult in the user interface and experience at times.

Pros

Our service rep Chynna is pretty stellar. She's very knowledgeable about the software and does effective training.

Cons

It doesn't mesh as well with our other programs for record retention. Nothing wrong with support, just limitations of the software in general.

Cari
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Laserfiche

Reviewed on 2018/11/27

Good.

Good.

Pros

Ease of use. Much easier to find / search files than going through physical files.

Cons

Hasn't eliminated paper copies (yet) for our organization.

Kate
Overall rating
  • Industry: Government Relations
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Laserfiche Review

Reviewed on 2023/05/01

Laserfiche is a decent product, it gets the work assigned, would recommend product to people who...

Laserfiche is a decent product, it gets the work assigned, would recommend product to people who have a lot of time to properly learn the features and streamline their workflow.

Pros

Easy to assign work to different people, shows data on how long it takes for a business process to be complete, how long each employee takes to complete a certain task (like fill in a document). Also very pleased with the in-build features of drag and dropping elements to create surveys and have the collected data saved within Laserfiche.

Cons

It was a hard onboarding process, learning how to use it was quite hard, also different sections of the website had names and titles that were not very easy to link to its usage.

Joel
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Laserfiche Review

Reviewed on 2022/08/29

Overall great experience. Would highly recommend!

Overall great experience. Would highly recommend!

Pros

Storing documents in Laserfiche for review much further down the road is so much easier and it does not take up physical space like the paper does. Very easy to access all documents stored!

Cons

Sometimes certain links can get broken. Ex: Snapshot not working some times. Not very often though!

Nathalie
Nathalie
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Laserfiche, Not the Best but Gets the Job Done

Reviewed on 2019/10/15

The only positive thing I've experienced with Laserfiche is that it's reliable for storing...

The only positive thing I've experienced with Laserfiche is that it's reliable for storing documents and I can automatically see recently saved items without having to constantly refresh, but that's about it. It can store a lot but so can a lot of other data storage softwares that I've used in previous years. There are definitely better and more user-friendly programs out there.

Pros

I like how much memory and capacity for storing information this program has. It is also very easy to add and rename documents in each client file

Cons

One of the things I dislike the most about this software is how it's never guaranteed that work will be saved if you don't use the check in/check out feature. I've already lost so much work that if I'm going modify a document with comments or update an excel spreadsheet, using the check in/check out feature has become second nature. Remembering to check a document back in is equally frustrating because it's not enough to hit save and close out of the document. Another thing I don't like is how sometimes I'll stay locked in a document even though I don't have it open.

Kyle
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Laserfiche review

Reviewed on 2021/05/11

Great way to distribute documents for signature authorization. Also great for document control and...

Great way to distribute documents for signature authorization. Also great for document control and access. Like using it.

Pros

Great way to distribute documents for signature authorization. Also great for document control and access.

Cons

Sometimes hard to come up with a consistent process. Not a Laseriche issue, more of a company issue.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent Document Management Solution

Reviewed on 2018/12/04

It has been a wonderful experience with Laserfiche, over storing our information on network shared...

It has been a wonderful experience with Laserfiche, over storing our information on network shared drives. It has helped us with finding information within documents easily and quickly.

Pros

This software provides a friendly interface to our users and helpful workflows while providing a centralized location with protections in place to keep data safe.

Cons

There is some work on the back end to set up this software, but in the end it is well worth the effort.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software to organize our documents

Reviewed on 2018/05/15

Automate manual process in document management.

Automate manual process in document management.

Pros

We are able to set up workflows to capture our documents in an orderly fashion, which has allowed us to do away with more manual processes.

Cons

The initial setup process can be a bit strenuous, but the end product is worth it if the time and effort is put in initially.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Laserfiche

Reviewed on 2019/05/21

Pros

State reporting and retention was difficult until I found Laserfiche.

Cons

Overall I didn't think the software had any noticeable flaws. An updated appearance couldn't hurt.

Daniel
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Organize Your Business

Reviewed on 2020/05/01

Laserfiche has been important to our company and houses all of our employee information, allowing...

Laserfiche has been important to our company and houses all of our employee information, allowing us to edit, share, and view documents in a timely manner.

Pros

We use Laserfiche to digitize applications and paperwork. I like that it is very user friendly and has a useful search function that allows me to search by either the title of the document or the fields within the document. I can also add notes to each page of documents and specify which security level indicated gets to view them.

Cons

When I move a PDF into a Laserfiche file, I cannot combine it with another electronic file. I would have to manually print it out and scan it into the desired file in order for them to be a part of the same document. I would allow users to add other electronic files that are independent of the original document.

Jacki
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2019/04/08

Finding records faster!

Finding records faster!

Pros

Laserfiche is the easiest records management system I've ever used. It is quick and easy, it allows to set up your documents in a format to match your filing system. The documents are researchable and can be emailed in a variety of formats.

Cons

The initial set up is kind of pricey. Also, if you (the user) does not put in the information correctly it makes it hard to search those particular documents, but that is training issues on our end.

larry
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Multiple employee Access

Reviewed on 2019/09/10

It allows us to store archived data, and allows us multiple employees access to needed daily work...

It allows us to store archived data, and allows us multiple employees access to needed daily work logs.

Pros

The ability for my employees to access multiple files and share daily work activities. Also it allows you to archive important documents for future reference.

Cons

Had to apply filters so employees couldn't limit access to certain files. This isn't much of an issue, staff is up to speed now.

Stephanie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

I love this product!

Reviewed on 2022/11/28

Pros

This is the best records management product out there! Would recommend this product!

Cons

There is nothing to not like about this product! We have been using this product for over 10 years now! We love it!

Anita
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Laserfiche

Reviewed on 2018/08/20

We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we...

We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we no longer have the need for filing cabinets. Being able to access client info via our web portal is huge for us.

Pros

The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized.

Cons

There are a lot of features to using it, therefore new staff have a long learning curve.

Kim
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opinion

Reviewed on 2019/04/04

Pros

I like the convenience of Laserfiche. It is easy to use.

Cons

There is not much I don't like about the software. It is pretty straight forward.

Paula
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Laserfiche greatness

Reviewed on 2019/05/21

Pros

I love the snapshot option. It makes putting a pdf through to accounting a breeze.

Cons

It’s a little difficult to program the meta data.

Nick
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great Records Management System

Reviewed on 2018/04/30

Pros

Scanning capabilities and document/records management system is very easy to use and helpful filing capabilities.

Cons

Sometimes the software can be slow depending how many users are using it simultaneously. It doesn't happen often, but on occasion it has happened where it seems to take longer to scan documents or open scanned documents for viewing.

Brett
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Features

Reviewed on 2018/02/15

Pros

The solution has lots of great features that make it very powerful and provide lots of scanning solutions for the organization.

Cons

The cost per user can be prohibitive to organizations. Expanded features can require dedicated staff to manage all the option sets interactivity.

Travis
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

"Run Smarter" - More than just a tagline!

Reviewed on 2015/01/07

We have been using Laserfiche for almost five years, and we continue find areas where our agency...

We have been using Laserfiche for almost five years, and we continue find areas where our agency (Law Enforcement) can put it to good use. For the end user, Laserfiche is very simple to use, with our typical user up and running in about twenty minutes. The solution is completely customizable to the extent that you want it to be, or you can use it right "out of the box". With the addition of Forms, QuickFields, and Workflow, Laserfiche is a solution that continues to grow with us and consistently eliminates a lot of time-consuming processes through automation, ultimately having a positive impact on officer safety and the public we serve. I've never worked with a software company that is as engaged with their customers--and provides amazing support year-round (to say nothing of a stellar annual conference)--as is Laserfiche. We truly have been able to "Run Smarter".

Ronald
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Laserfiche

Reviewed on 2019/07/29

I use Laserfiche every day at work, and we rely heavily on the software. It's been great to us.

I use Laserfiche every day at work, and we rely heavily on the software. It's been great to us.

Pros

I like that you can name files you scan through the software on the computer or through the scanner itself. It's not complicated to use.

Cons

There's really nothing that I dislike about Laserfiche.

Roland
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Does the job as intended

Reviewed on 2017/08/08

Pros

Work flow and transfer to the appropriate departments. Being able to create workflows. OCR and its capability to scan documents.

Cons

Not having the capacity to work with our existing software (ie: Spectra); would be ideal if we didn't have to export and create a .csv file so this data can be integrated to our software.

Brian
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Flexible software that works in any vertical market

Reviewed on 2015/01/08

The flexibility, ease of use, familiar windows explorer type interface, and strong workflow tools...

The flexibility, ease of use, familiar windows explorer type interface, and strong workflow tools allows Laserfiche to excel in any vertical market. We have installations in Manufacturing, Financial, Medical, Insurance, and Government. These installations range from 2 users to above 75 users with varying software skill levels from novice to expert and all of the users are able to hit the ground running with minimal training.

Kim
Overall rating
  • Industry: Government Relations
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Records storage for personnel files

Reviewed on 2019/09/21

Pros

Great way to electronically store and share personnel files.

Cons

Our company does not have the newest version so it if missing a lot of the features.

Pamela
Pamela
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Worth the Resource Investment

Reviewed on 2025/01/24

It assisted in managing tasks requiring various levels of approval. Overall, it was worth the...

It assisted in managing tasks requiring various levels of approval. Overall, it was worth the investment.

Pros

It was effortless to assign the task to another team member.

Cons

Onboarding the system required a skilled project manager and many hours.