Laserfiche Reviews

As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy.

There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly.

We use Laserfiche to digitize applications and paperwork. I like that it is very user friendly and has a useful search function that allows me to search by either the title of the document or the fields within the document. I can also add notes to each page of documents and specify which security level indicated gets to view them.

When I move a PDF into a Laserfiche file, I cannot combine it with another electronic file. I would have to manually print it out and scan it into the desired file in order for them to be a part of the same document. I would allow users to add other electronic files that are independent of the original document.

Scanning capabilities and document/records management system is very easy to use and helpful filing capabilities.

Sometimes the software can be slow depending how many users are using it simultaneously. It doesn't happen often, but on occasion it has happened where it seems to take longer to scan documents or open scanned documents for viewing.

-user friendly
- Helpful for organization
-free trial

i haven't observed any

I like that you can name files you scan through the software on the computer or through the scanner itself. It's not complicated to use.

There's really nothing that I dislike about Laserfiche.

We are able to set up workflows to capture our documents in an orderly fashion, which has allowed us to do away with more manual processes.

The initial setup process can be a bit strenuous, but the end product is worth it if the time and effort is put in initially.

State reporting and retention was difficult until I found Laserfiche.

Overall I didn't think the software had any noticeable flaws. An updated appearance couldn't hurt.

It made workflow management easy, can use VB or C# scripts to create and execute a workflow.
workflows can be customized based on organization/ team requirements. setting up workflow is quite easy. Workflow logs are helpful to identify issues whenever they fail

Bit complex application, input parameters are a bit tricky.
It might be because we use old scripting to run these workflows, the output is not displayed and tracking is not possible in many scenarios

When working in a highly regulated industry, document management is key. Laserfiche is the easy way to manage several hundred documents.

Takes a long time to integrate into your existing platforms

Laserfiche is the easiest records management system I've ever used. It is quick and easy, it allows to set up your documents in a format to match your filing system. The documents are researchable and can be emailed in a variety of formats.

The initial set up is kind of pricey. Also, if you (the user) does not put in the information correctly it makes it hard to search those particular documents, but that is training issues on our end.

We got Laserfiche 4 or so years ago to help cut down the amount of items we had in our servers at work. With Laserfiche, we were able to have items put into different group types, have metadata associated with each page, set retention periods for how long we have to keep the document, and have access across the whole City. Multiple people in different offices and buildings can add and view files as needed. We also got this product because we can store even more on here with the option of having it saved as a .tif image instead of a .pdf or .jpg that takes up more storage spage.

First starting out on the program was definitely a learning curve for everyone. It is not really user friendly, but it does get easier to do. I am currently having a hard time trying to convert my .pdf files into .tif files once they are in the Laserfiche program. I have no issues scanning it in to be a .tif document, but some of my stuff that needs to be added to Laserfiche are already created .pdf files that I do not need to print just to re-scan in.

Easy to scan things to Laserfiche. You can give the file a name, and make it as detailed as possible so if you ever need to retrieve the scan later, you can get exactly what you are looking for instead of searching through tons of other files.

If you do not enter enough information about the Scan, it can be pretty hard to find it later on. Sometimes there are duplicates also.

I love the snapshot option. It makes putting a pdf through to accounting a breeze.

It’s a little difficult to program the meta data.

Love how easy it is to scan a document label it and put into a specific folder that can easily be found and never have to worry about where it is or have to sift through hard copy files anymore.

Nothing maybe a more of a how to use instructional video on the various features of use.

Establish stored procedures and databases which automatically integrate and run processes for you. We've been able to take a six week project and move it down to about 4 days.

Hard to learn to use and set up, we often need to pay programmer time; which gets expensive. Program won't fax out things on its own--we've had to implement an external procedure.

This software will basically do anything you need it to for document management and more.

The software is way to complicated to build for the average person.

The drag and drop capabilities are extremely helpful. Also, the search options based on meta data makes locating documents much easier.

The system lags and has issues importing large or multiple documents. The speed of the system and overall ease of use could use improvement.

We had several paper based processes and the piles of paper was taking up a huge amount of our office space. Laserfiche has been able to store all our paper documents in digital format. It is easy to use; finding and updating information is very similar to the folders in MS Office.

Many cloud based systems have the ability to store digital documents. It would be nice if there was a way to link Laserfiche with other HR or payroll systems to store all information in one system.

Laserfiche is the best software for document imaging. This software is very easy to use and to navigate. It is easy to set up you templates and folders. Plus it comes with a lot of other options, that we have not explored yet, to help with no only your document imaging but with records keeping, keeping track of records requests, work flows, etc. You've got to check this software out if you have not already!!!

There is not really anything that I do not like about this software. But if there was one thing it would be pricing of some of their other additional options. For small municipalities it makes it hard to have the JustFIO and their other software but you get what you pay for. This software is well worth it though.

The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized.

There are a lot of features to using it, therefore new staff have a long learning curve.

I have been using Laserfiche in some form for over 12 years. I appreciate that it allows the user to organize information in a way that is meaningful to them. As a government user, I value the ability to store our historical and confidential data within Laserfiche, as well as our public record information, and we can select and direct our customer to documents accessible to them for viewing.

The search feature could be a little more robust, but part of that comes from the metadata entered by staff and what returns are pinged.