Caterease Reviews

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106 Reviews

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Caterease software is easy to use and perfect for our needs at Indian Ridge Country Club.
Reviewed on 2018/07/31
The ability to clearly communicate while standardizing information that is distributed to a number...
The ability to clearly communicate while standardizing information that is distributed to a number of departments within our country club.
Pros
Ease of use. I also appreciated the responsiveness of the sales team when our Club requested to update from outdated version to current version 18.
Cons
I am pleased with the software, which I use daily. If I could make one change, I wish all the fields allowed us to change font style and size.
- Industry: Hospitality
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Caterease is a very detailed software for catering facilities but not the most user friendly
Reviewed on 2018/05/15
A lot of events/venues to have access to the same information/database
A lot of events/venues to have access to the same information/database
Pros
The possibilities are endless (Creating kitchen prep list, cost, ordering, budgetting, creating BEO's, templates, financial possibilities)
Cons
The software is a little archaic and is not the most user friendly. A lot of the functionality would certainly be used more often if the software was easier to use. A lot of duplicate information has to be entered
Response from Caterease
Thank you for the kind words. We've just released a brand new, cutting-edge version of Caterease. Please call our offices so we can arrange training on it for you. We want you to feel fully comfortable with all facets of the software.
You will find that there is never "duplicate information" that needs to be entered into Caterease.
Again - thank you for your kind words.
- Industry: Events Services
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Great Concept but Very Buggy. Slow customer service.
Reviewed on 2018/05/02
If it was operational 100% there be many but every week there something going wrong
If it was operational 100% there be many but every week there something going wrong
Pros
The concept is great tool for caterers, though you have to pay for every add on
When its operational - i love it
Cons
- Very over priced!!!
- Forever having issues with the program not working. I lose too much time having to followup with customer service to fix issues.
- Is hosted on a 3rd party platform and its forcing a new download access everytime. this make it slow as.. Other CRMs have been smoother operationally.
- You have to pay for every addon... completely stupid idea and makes for costly program. the Web forms are hosted on a separate website which means you cannot customise without using customer service.
- every update seems to create more issues
- its slow in operation to change to different screens
- it doesnt communicate with zapier so creating external forms or merging data is all manual
Response from Caterease
While we're glad you love the program features and concept, we¿re sorry to hear you've had problems. Please know we¿re extremely focused on the performance of our program, and developers work tirelessly to shave precious seconds off of features and ensure a positive experience for every user. Unfortunately, with variables such as internet speed, hardware and more it can be necessary for our team to work with you to troubleshoot your environment.
I realize you are a relatively new user, but I want to encourage you to not accept anything less than exceptional performance, and not assume that any slowdown is the norm for our program. Please contact our support team and we will do we all we can to bring your program's performance up to par with our thousands of other satisfied users.
Regarding price, please know our program has a huge list of features no other software offers, all for no extra price, and advanced modules with unique additional functionality are all purely optional.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for conference center use!
Reviewed on 2018/12/06
I enjoy working with it daily and it enables my team to access the information they need to...
I enjoy working with it daily and it enables my team to access the information they need to successfully book catered events.
Pros
I love the ability to pull simple reports quickly and permission settings.
Cons
It's not very user-friendly and can be slow. Pulling detailed reports is difficult because of limited search functions.

- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Caterease in Event Planning
Reviewed on 2019/08/12
Overall, Caterease is a blessing in the event planning industry. From detailed client reports, to...
Overall, Caterease is a blessing in the event planning industry. From detailed client reports, to custom event prints, it truly covers all the bases and helps things to run more smoothly!
Pros
I like the fact that you can practically customize your Caterease; meaning you can easily add, subtract, and adjust drop-down menu options, event prints, and filters. It helps in making it more user-friendly according to my specific restaurant. Caterease also keeps me organized and helps me to avoid making costly mistakes such as double-booking or forgetting a menu item. I also enjoy it being directly linked to my email, to promptly send clients necessary documents.
Cons
I feel that the Caterease program tends to be a lot to look at and can get overwhelming if you do not know how to use it to its fullest potential. There are many tips and tricks you might not know about without reading through the large user's manual or getting proper training.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Loved using Caterease, was a bit of a struggle to learn
Reviewed on 2017/11/07
Loved having all info in one digital and accessible place.
Loved having all info in one digital and accessible place.
Pros
I love how you can implement other software with it like Allseated and Constant Contact. It is also so detailed and allows you to keep all your info into one digital place!
Cons
I will say that it is a challenge to learn and because of the viewing settings, all users can customize their views which makes t nearly impossible to use any one else's.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Expensive, old, clunky
Reviewed on 2020/03/24
It's just not the best. I eventually moved to Gather, which as much better sales/lead management,...
It's just not the best. I eventually moved to Gather, which as much better sales/lead management, event/team communication, and estimate sharing tools. Anything Gather doesn't do, I can fairly easily replicate manually.
Pros
Caterease offers some good basic tools for caterers, and expanded functionality for scheduling and pack lists that other events software lacks (it is really geared to offsite and large catering operations).
Cons
It is just OLD. Layered and complex software that inelegantly tied together in unintuitive ways. Took so much time to set up, and perhaps longer to train even clever people to use it.

- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good, but hard to setup
Reviewed on 2019/05/14
I know this is the best software out there for me at this point, but I just wish it was a little...
I know this is the best software out there for me at this point, but I just wish it was a little better.
Pros
There are so many layers to this program, it can do so many different things... CRM, email templates, invoicing, etc. The setup process is very time-consuming and difficult at times... but the guys at the help desk are typically VERY helpful! Thanks!
Cons
The training through the setup process. The software is a big investment and there is not a great place to watch videos from start to finish on getting everything setup. There are videos, but they are not comprehensive for the VERY beginner... For instance, I really wasn't even sure how to launch the program the first time I wanted to work on it!
The other thing is that it is pretty buggy on macs. I have A LOT of time waiting between windows, etc.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Caterease Review
Reviewed on 2018/08/06
Pros
It was very functional for catering management. I liked how everyone could update it in live time.
Cons
It was a little clunky in some places. But I also think it could have been set up better on management end.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have used this software since 2000 and LOVE the ease of use and customer support
Reviewed on 2018/07/26
Happy Customers!!!
Happy Customers!!!
Pros
Ease of use, professional quality documents for our customers, Customer service is always very helpful
Cons
I can't think of a thing we don't like about the software we use it daily and have never had any issues - this is truly the easiest and most complete software to manager our catering business
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer Beware
Reviewed on 2018/11/28
The sales team did not really describe the complexity in setting up this program. Basically you get...
The sales team did not really describe the complexity in setting up this program. Basically you get a complete catering program that must be built up from ground floor by the client. I spent months trying to switching from my current catering software program and never was able to get the program to work. Finally after a few months we took a loss on the money and abandoned the program all together. I could only see the program working for a large company with an IT department that could handle programming the systems to fit the organization. NOT for any form of a small business.
Pros
Caterease has a ton of options. But all must be programmed by the client. High level of computer knowledge and time required.
Cons
Everything is very complex and must be programmed. Our team went from spending hours booking clients to hours learning and programming Caterease. Very very complex and requires a ton of hours to set-up. We even started losing money because all our time was spent setting-up the program. Nothing with this program is "Ready To GO". Very bloated. Many systems are listed in different areas creating a very congested and bloated feel to the UI
Response from Caterease
Chris,
I¿m very sorry you¿re having a tough time transitioning to your new Caterease program. We are well-known for our extreme ease-of-use, but sometimes people who are not used to common Office Products have a slightly tougher time adjusting. Please stick with it ¿ and know that our entire team is here to assist however we can!
Caterease is also known for its amazing flexibility ¿ so much of the program, from screens to prints, can be completely customized. Of course, we deploy the program ¿ready to go¿ with default settings. However, if a user like you wants to completely customize things to his particular needs, that does require a little setup on your part. Most programs don¿t let you customize anything at all. With Caterease, you can simply use the robust, complete program we send you straight out of the box or choose to customize it yourself!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good Event Management Tool
Reviewed on 2022/07/04
Pros
Easy to enter prospects, create proposals and manage clients.
Cons
Some of the reporting tools are lacking, email blasts to groups are limited and the software doesn't seem to be able to evolve as quickly as it should.
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Have used Caterease in various positions with 2 employers. Have used one other catering system
Reviewed on 2018/05/21
Pros
Ease of use across systems (adding an event, account or client is all done with the same + / - icon )
Cons
Unable to batch print or email documents as one attachment
Unable to view the content of sent emails from within Caterease
Unable to pull up an "outstanding invoice list" across accounts
Response from Caterease
Hello and thank you for taking the time to review our software.
Just to clarify: You can batch print and email documents. You can also view the contents of sent emails from within Caterease. You can also review outstanding invoice lists across accounts.
In fact, you can combine all three and batch email attached invoices to all accounts with outstanding balances. Please call our help desk and we'll be happy to show you how. Thanks again for your review.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Caterease
Reviewed on 2019/08/12
Pros
I really like the ability to customize the program for your unique needs. I like that I am not relying on the IT department and I can make changes myself. It is user-friendly and has streamlined our operations improving our overall efficiency.
Cons
Because I use the prints templates, I am limited to the customization of them. I know I could make my own prints so this is a very small inconvenience.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great User Interface
Reviewed on 2021/12/02
Pros
It was easy to use but was customizable to our needs
Cons
Some features weren't super intuitive and took many steps to get what we needed
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Caterease
Reviewed on 2018/08/07
We have used Caterease for over 10 years. We couldn't run our business without it. Thank you for...
We have used Caterease for over 10 years. We couldn't run our business without it. Thank you for your support.
Pros
The software is easy to use. It keeps track of all of my events. The support team is always great to help me with any question that I have. I am not very good with technology and they always answer my questions in terms that I understand. They stay on the phone with me until my problem is resolved.
Cons
I wish the e mails through Caterease would hold an attachment.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Caterease has helped make Kimble's Events by Design the successful company we are today!
Reviewed on 2017/06/08
Pros
We do love our Caterease package!! We have been users since 2000 so we have grown up with Caterease!! It is efficient and easy to use and gives us all that data and management tools we need to make our events a success!! We also just decided to research the mobile version of the program as we are going to have a sales person in the field in a couple of months! It truly is a great partnership!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Caterease and its support staff is AWESOME
Reviewed on 2018/05/17
Pros
Ease of use, our entire team from FOH to BOH, chefs and sales team are huge fans of using this software!
Cons
nothing! this software is really fantastic! it is easy to use, user friendly and the customer service is amazing!
Response from Caterease
Thank you Travis for such an nice review! We work hard to meet expectations like yours and your teams and we don't take anything for granted. Cheers..
- Industry: Events Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effective Management Tool
Reviewed on 2020/04/29
CataerEase is an all in one tool to manage every part of your business.
CataerEase is an all in one tool to manage every part of your business.
Pros
The ability to manage all aspects of an organization through one tool is a valuable feature that sets CaterEase apart from the rest.
Cons
Learning curve to get started was a bit more than I expected but through trial and error, training and provided resources, I was up and running in no time.
- Industry: Events Services
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Our business used Caterease for 1 month. We switched software because it was not easy to...
Reviewed on 2017/12/19
Pros
We liked that we could duplicate events with the same information, and that we could add accounts and contacts. Customer service was helpful with training.
Cons
Overall, the software just wasn't convenient for our business. It was complicated to navigate. We needed something simple and easily customizable with features like a calendar and a contacts section. Caterease had these features, but they just weren't easy to navigate when you're busy.
Response from Caterease
Cassandra - We are very sorry to hear you are having difficulty getting started with Caterease - particularly in the area of navigation. Caterease is actually renowned for its fluid and intuitive navigation. We call it "Zig Zag Technology" and I honestly think that once you've experienced it for a while you'll wonder how you ever lived without it! While most software programs force you to navigate using a very rigid, step-by-step approach, Caterease lets you "zig-zag" from anywhere to anywhere. Say you're looking at an email from a client and you want to immediately open that client's event - a simple mouse click brings you right there! I know you've only used the program for a month. Let us provide you with a private trainer to assist you, and I'm certain you will love the flexibility and power of Caterease once you've gotten more familiar with it. Remember, there is always someone here to help you with any questions. - Kind Regards, Joe Biasella, Caterease Director of Support
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Overall rating
- Ease of Use
- Customer Support
Caterease is indispensable
Reviewed on 2015/06/23
Having been in the business for over 30 years and having worked on three continents. I have seen...
Having been in the business for over 30 years and having worked on three continents. I have seen and worked with many event management systems. In 2013 I started my own business and was challenged by looking for event software that would be scalable and grow with me, Caterease hit all the notes for my business. Now 2 years in, I have been able to add the modules to match the demands of my flourishing business. Best satisfaction is when you get a cold call from a guest and inside of a10 minute conversation I'm able to send off a professional proposal along with a detailed email covering all my business can offer to a client.' Time and time again, clients state''You won the contract chef because you're not only talented in the kitchen but your speed to send all documentation shows how much you care about your guests'
Whether you are just starting out in Hospitality or have decided to start up your own business after working for others. Caterease is indispensable and will make your business purr with a professional edge!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Best in the Industry
Reviewed on 2014/01/03
Having numerous restaurants and a few catering companies under our realm, a few years back we...
Having numerous restaurants and a few catering companies under our realm, a few years back we started the quest for a software that encompasses all our needs for both types of businesses. In researching our options for what seems eternity the clear choice at the end was Caterease. The ease of the options is pretty amazing. With so many options within the software one would think it would be mind boggling, hats off to the programmers and code writers at Caterease for making the ease of use a priority. I must also mention the upgrades which we subscribe to are very in depth and well thought out as well as having a top notch Customer Service team, I'm impressed and suggest any and all looking for a catering software, start with Caterease because everything else pales in comparison.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love this program!
Reviewed on 2018/04/18
Pros
My favorite thing about this program is that it looks just like my Office programs - so everything is so easy to use. I also love the cool browser-based dashboard and mobile app. I can't believe how much time this is already saving me - wish I bought it sooner!
Cons
Nothing yet! This program does everything I need and more.
- Used Weekly for 1-5 months
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
worth it
Reviewed on 2018/05/07
Pros
It is very user friendly and easy to use. I really like this software and would recommend it to anyone.
Cons
It is more expensive than it should be. To learn more about the software you have to pay even more than the first time.
Response from Caterease
Lauren,
Thank you for taking the time to post your review. As a note, I did want to point out that Caterease is actually cheaper than most other programs in this industry. Our Express version, for example, has more time-saving tools than any other application and is available for as little as $68/month. And access to our large, knowledgeable, friendly support team is included free with your subscription!
Thanks again for posting, and please be sure to let us know if you ever have any questions about the program.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Doubled our business
Reviewed on 2015/04/22
After shopping around for software, we ended up choosing a different one and sadly, after months...
After shopping around for software, we ended up choosing a different one and sadly, after months and months of trying to get all the kinks worked out (and lots of wasted money) we ended up walking away from it and going with Caterease and wow... Wish we had just started with them. From the sales process to getting started, we were booking events the SAME DAY we got the program. At the end of the day it's all about your business and we have to give a lot of credit to this software for helping grow our business that way it has.