iHelpDesk Reviews

iHelpDesk

Cloud-based help desk service

4.7/5 (3 reviews)

iHelpdesk is affordable and user friendly

Used Other for 1+ year
Reviewed on 2018/04/18
Review Source: Capterra

Pros

iHelpdesk is a simple helpdesk application that allows users to log and follow up on issues. It is also very affordable

Cons

unavailability of the live chat makes it difficult for ticket collaborators to post comments and information about the ticket directly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mr parsley

pretty good but some issues

Reviewed on 2014/01/20
Review Source

I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

Pros

great user interface. highly task focused without a lot of other distractions.
color coding of open tasks and viewing of message threads is wonderful.
Price is about the lowest on the market.

Cons

public customer site is a pretty basic.
after working with it for 15 minutes it crashed and I could not login again.
sent a request to support desk.

Michael F.

Great Tool

Used Daily for 1-5 months
Reviewed on 2018/09/18
Review Source: Capterra

Pros

Easy to use and easy to setup for my users

Cons

Not much, has an easy interface to send tickets and retrieve issues

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10