Sage HR Reviews

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366 Reviews

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to set up and run
Reviewed on 2019/06/10
Although we are only a small company, we were trying to manually record our employees' holiday and...
Although we are only a small company, we were trying to manually record our employees' holiday and sick leave as well as days in lieu, but found that we were losing track of vital information. CakeHR lets us keep all this information in an organised way, and lets our employees also keep track of their accrued allowances, as well as requesting leave in a more formal and organised manner.
Pros
I really liked the choice of price points, depending on the needs of your business. The user interface is also intuitive, and the calendar integrates well with Outlook.
Cons
The trial version didn't have New Zealand public holidays automatically included, so I had to add these manually.
Alternatives Considered
BambooHRSwitched From
BambooHRReasons for Switching to Sage HR
Bamboo's functionality is great, but was much more than we needed, and was significantly more expensive.Response from Sage
Dear Nicole,
I'm so glad to hear that you are enjoying your experience with CakeHR!
There are a lot of features we keep updating on a weekly basis and, probably thanks to you, now we have possibility to import also public holidays of New Zealand.
So now, for certain, you can refer us to your New Zealand friends and colleagues, we are all set :)
With thanks,
Viktorija
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Appropriate for companies that want one system for whole HR/payroll process
Reviewed on 2022/02/05
Good experience so far. Does lack some out of the box functionalities but can be customized. But...
Good experience so far. Does lack some out of the box functionalities but can be customized. But the team is having fun with the system so far.
Pros
Navigating through the system is very easy and does not necessarily require full training before the end user starts using it. The reports and dashboards are on point for higher management for decision making. And simple requirements can often be easily implemented by the administrator.
Cons
If the system is not properly maintained, the data can quickly become irrelevant and reports are no longer accurate. The should be a team to maintain the system and make sure all data being entered by the employees are correct and regular. For small companies with only a few employees this can be a difficult task.
- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Looks great and offer many modules and but the functionality of most of them is very basic.
Reviewed on 2020/09/06
Certainly cakeHR solves part of the management of my company's talent department, but it is still...
Certainly cakeHR solves part of the management of my company's talent department, but it is still far from being a suitable software for companies with more than 50 employees.
Changing any software in a large organization is complicated and I believe that CakeHR has a great potential to be exploited, so I still hope that they will listen to the users' suggestions and implement the requested functionalities.
It would be a good thing if they published the roadmap so that we could know how they are going to develop the product.
Pros
The user interface of the web application is nice. It is easy to use by employees for absence requests.
The calendar view is very convenient to see at a glance the planned absences.
The talent department likes the performance module.
Cons
General: The administration of the system is difficult. It is not prepared for companies with more than 50 employees because any type of grouping has to be done employee by employee, among other thigs.
Support: It is disconcerting, sometimes responding quickly and providing some solution, but most of the time, besides responding late, it gives the feeling of unprofessionalism.
Interface: Apparently it is nice, but there are some views, such as the user profile management, where they are limited to show in a single column each one of the fields, which makes very uncomfortable the information visualization.
Document management: It is extremely basic and not very efficient. It becomes chaotic.
Absences: It more or less works well, although as always, with little flexibility, burdening the talent department with avoidable tasks.
Expenses: The same, very basic implementation. For us to be able to use it in my company a couple of additional fields are needed (name and VAT number of the provider) which they promised to add before the second quarter of 2019 but have not yet done so. In general there are few updates. I feel that they were adding new features more frequently at the beginning of the year.
Mobile application: It is very basic, almost no functionality. You can't clock in/out from the app, which is essential these days for employees who move around. From support I was told to access the web application from a mobile browser...
API: Very basic and incomplete.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect Human Resource Management Application
Reviewed on 2023/01/09
Sage HR enhanced our efficiency and helped better manage our Organization.
Sage HR enhanced our efficiency and helped better manage our Organization.
Pros
Perfect Human Resource Management Application for your Enterprise. Has plethora of features and makes the job for HR easy as such you can manage your Organization with less HR capital!
Cons
This gets a little bit expensive when you've 200+ users, apart from that everything is nice and prompt.
Alternatives Considered
BobSwitched From
RipplingReasons for Switching to Sage HR
Sage HR team convinced us that they were capable of handling our requirements.
- Industry: Construction
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAGE HR Good product
Reviewed on 2023/01/10
Great experience and excellent system for anyorganization to onboard.
Great experience and excellent system for anyorganization to onboard.
Pros
Web based making it easily accessible across a wide variety of devices.
Cons
It is generally OK but could end users make use of added functionality such as the ability of users to upload own achievments.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
3 out of 5 stars application
Reviewed on 2021/08/12
I use a very basic set of Sage HR functional, but it still makes me face some issues, which is not...
I use a very basic set of Sage HR functional, but it still makes me face some issues, which is not the most comfortable experience. Calendar and Company tabs are OK
Pros
It has basic functional needed for a HRM process. The dev team adds new features and updates from time to time.
Cons
The main and critical functional still has A LOT of issues. For example, we have a limited amount of Emergency Days available, BUT Sage do not show me any alerts when people overuse the Policy. Which makes me basically keep a track of things by myself. Also, almost a year ago I reported a few bugs to a customer support, and I still see those bugs from time to time. E.g. I don't think it's necessary to have a "death" item in a dropdown regarding the termination reason.... Like seriously? You guys already have "other" and I personally think it's enough
Alternatives Considered
BambooHRReasons for Switching to Sage HR
We were presented a demo and decided it had the basic functional for our Company size- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, easy to use HR software
Reviewed on 2019/07/02
Responsive to concerns, no reliability issues
Responsive to concerns, no reliability issues
Pros
Our team uses it to manage our paid time off and remote working policies. It's super simple and easy to use and very cost effective.
Cons
The way it is set up is probably designed for larger teams and takes a bit of effort in order to see everyone's calender as opposed to only the individuals on your 'team'
Alternatives Considered
BambooHRSwitched From
BambooHRReasons for Switching to Sage HR
A lot more cost effective, simpler and more in line with our needs.Response from Sage
Dear Matt,
Thank you very much for your feedback! We suggest using also our CakeHR app, that will help you to manage time-off policies much easier and it's more convenient when you are on the go :)
With thanks,
Viktorija
- Industry: Newspapers
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The best way to HR management
Reviewed on 2024/03/05
Pros
I really liked the mobile app of this soft. It was easy to setup and very easy to use. Employee scheduling feature helped a lot with my projects where I needed full power.
Cons
Could not find any Cons for this software, really glad I found it.
Response from Sage
Hi Haba, it's fantastic to hear that our mobile app and scheduling features have significantly contributed to your content management projects. We're glad you've had a positive experience with Sage HR. Thank you for your support! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Public Relations & Communications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reliable HR Platform for Small and Medium-Sized Businesses
Reviewed on 2023/11/20
Sage HR increased our productivity and aided in better management. Since we began utilizing it, we...
Sage HR increased our productivity and aided in better management. Since we began utilizing it, we have been able to track employee attendance as well as work schedules. This makes it easier to manage our workers and reduces downtime. Despite the pricing concerns, I strongly recommend this platform to any developing firm or Entrepreneur.
Pros
I like Sage HR because of its simple and user-friendly interface. The platform is quite simple to use for both companies and employees. The support team is always there to assist you, either by live chat or by booking a call.
Cons
I sometimes perceive login issues that need me to re-login, as well as transaction errors from my location.
Response from Sage
Thanks so much for taking the time to leave your review of Sage HR.
- Industry: Executive Office
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
helpful day to day
Reviewed on 2024/04/04
Pros
i liked that it fit so seamlessly with other sage products within day to day work
Cons
nothing particular that i disliked about sage
Response from Sage
Thanks, Corinne for your review of Sage HR.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Sage HR is a great platform for employees
Reviewed on 2024/03/27
Pros
I like how easy it is to book holidays on the platform
Cons
Its difficult to find what youre looking for sometimes
Response from Sage
Hi Josie,
Thanks so much for your review of Sage HR. We really appreciate it!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cool HRM tool
Reviewed on 2023/07/13
Cool
Cool
Pros
Having been part of the team that has implemented the solution, I would say it's not a bad HRM tooling and the ability to integrate well with other Sage solutions seamlessly and other external solutions as well is a good one. It has practically met the expectation of those we deployed it for but sometimes with some degree of customization not available within the system it self. But overall it's a good tool.
Cons
Within the context of my usage and interaction with the solution, there's not much to like less.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
quite efficient and easy to use day to day
Reviewed on 2024/04/01
Pros
efficient, easy to use, quick and easy setup, customer service is good
Cons
sometimes the app bugs a bit but customer service has been helpful everytime
Response from Sage
Hi Cameron,
Thanks so much for taking the time to leave your review of your experiences using Sage HR. We appreciate it!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saves alot of time
Reviewed on 2023/03/04
We now provide reports on leave,vacations and vacancies and time management and the communication...
We now provide reports on leave,vacations and vacancies and time management and the communication between management and workers is quick, clear and fair
Pros
Shift scheduling ,helps us to see how many people we need per shift so that we can maximize the production without compromising with time allocations per shift and it's also good to not strain people with lots of work that could have just been well consolidated, and i love the fact that this can be done remotes almost like you're in the office.
Cons
There is absolutely nothing I'd on this software,it makes the interaction with the daily work proceedings so easy and i feel on top of my game since we use it
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly HR app - highly recommend!
Reviewed on 2019/06/11
Overall, an amazing experience.
I did a bit of research as to what CakeHR can do, and when I...
Overall, an amazing experience.
I did a bit of research as to what CakeHR can do, and when I approached the supporting team, they are very accommodating and patient in regards to the questions I have.
Customer service is definitely one of the things that stood out to me, how responsive and helpful the team is - shout out to customer service who has been helping me along the way!
Pros
How easy it is to get a hang of using the app, which also makes it easier for us as a company to onboard members and encourage them to utilise the app accordingly.
There are a lot of functions to play around, and I find 90% of the functions applicable to the company, and would be applicable to other companies too.
Makes keeping track of employee's goals and tasks easier than ever, with notifications sent to certain individuals frequently yet not too much that they would consider it as spam.
Cons
Wish there could have more functions to track the personal development of employee(s), like having a roadmap or letting them see what is the next step for them to advance to.
Response from Sage
Thanks a lot for such kind words, we really appreciate your feedback!
If I understand you correctly, you are already using CakeHR Performance module. However, due to the reason that we are constantly updating our existing features, it would be great to arrange a quick call, to make sure you are getting the most out of your experience. Please get back to me, so we can agree on a time and date :)
With thanks,
Viktorija
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good product
Reviewed on 2022/12/09
Really great experience overall, have zero complaints
Really great experience overall, have zero complaints
Pros
The ease of use, easy to input information and navigate through the software, it took abit of getting use to but after that was perfect
Cons
It takes some getting used to, but once you get the hang of it, nothing negative to say. I would just say spend time learning and playing through the system for easier faster use
- Industry: Investment Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
HR Module
Reviewed on 2019/06/11
it's comfortable in use comparing with our previous HR portal, but definitely it's not tailor-made...
it's comfortable in use comparing with our previous HR portal, but definitely it's not tailor-made for customers and our contact person in support team is negligent and not professional
Pros
it's easy to use. has nice interface.
n/a
Cons
1. unfortunately phone application it's not comfortable for managers. Computer version is more friendly than mobile app
2. support team does not support in professional and western manner, couple of times they didn't answer my e-mails and removed me from correspondence and contacted my IT manager instead, when the issues were very specific related to HR and couldn't be answered by IT alone
3. Presence monitoring is not relevant. If employee takes first half of the day as an annual leave, you see it all day long (i.e. it doesn't disappear in the second part of the day and information is so long that you should scroll down a lot to see all staff leave data) , if employee adds second part of the day as annual leave it shows employee's data twice on bar. same goes with all type of leaves. If employee is late, it shows whole day long, why? what't the value? My IT contacted support team as they don't answer me and he said that it's like this though illogical.
4. Support team uploaded staff info provided by me, and they didn't even check that some data were missing i.e. personal information of employees were missing and they didn't double-check if every box was filled or missing something
Response from Sage
Dear Teona,
Our entire team apologizes that our service did not satisfy your expectations. We set a high standards for ourselves and are truly sorry to hear that those standards were not met in your interaction with our business. CakeHR team love helping clients and I am sure we did not intend to make you feel left out by contacting your colleague instead. We will internally investigate this situation to make sure those misunderstandings does not happen again.
I will contact you directly to determine how we can provide you with a solution that will make you smile :) Let's get on a call and address this asap, we value your business.
Thanks so much for letting us know!
Viktorija
Customer Success @ CakeHR

- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the quickest growing HR systems on the market
Reviewed on 2019/07/04
Only second to one system, which is unaffordable for us. I look forward to seeing how this company...
Only second to one system, which is unaffordable for us. I look forward to seeing how this company develops. I recommend this system for any growing startup and SME.
Pros
Very responsive team.
Slack integration of the leave management is handy and updates in realtime
Leave management is really good, I like that you can extra mandatory fields. We use this to track out of office staff, and remote working. It's also used to track time spent on their personal wellbeing.
The app is handy, I know most of the staff use this instead of the web version.
The org chart with collapsable levels and drag and drop changes is a very strong feature.
Cons
most cons are just potential development and improvement as apposed to major flaws.
Adding timesheets could be more streamlined, maybe a quick add from a calendar style overview would be nicer.
Expense management - it would be great to be able to integrate with Xero.
Response from Sage
Dear Anna,
Thank you very much for your valuable feedback and suggestions. Let's hop on a call and discuss those in more details. I will be in touch with you :)
With thanks,
Viktorija
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Nice but too young yet :)
Reviewed on 2019/01/18
Could be a good choice, but functionality has to be improved
Could be a good choice, but functionality has to be improved
Pros
User friendly
Flexible (at least in concept)
Cons
No recruitment module
Not enough fields in recipes (I am pretty sure that it is possible to let user to use much more variables and logic operators (jumps, triggers) and play with boolean search and complex logic).
No calendar of upcoming appraisals for all the company, which could be useful for HR service to plan the load (I mean, standard calendar table view for the whole year)
No recurrence (you should duplicate the same task manually, instead of setting of recurrence 'once per every 6/12/18 months etc")
When you change initial task itself, the workflow which includes this task, still contains not updated version. As for me, if any component has been changed, it should be relevantly changed in any more complicated structures which contain that 'brick', instead of manual searching where this component could be used and further manual changing.
Response from Sage
Hi there,
thanks so much for leaving a detailed feedback - this allows us to constantly review our product and improve! :)
As it happens, we are about to release our new shiny Recruitment module! You are very welcome to test it out in the beta version - please get in touch with me directly and we'll set it up.
We are also constantly adding more Recipe variables, and there are to meet our customers' demands. If there is anything in particular that you think should be added to the Recipes, please get in touch.
With onboarding tasks, it has to be looked at each case specifically as one scenario will not fit all and therefore cannot be applied automatically.
I would love to go through these points with as you directly I can see some very good ideas there. Please write to me :)
Thank you
Ilona
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great organisation software
Reviewed on 2019/10/25
I use CakeHR on a daily basis to schedule my vacations, to register expenses and to schedule my...
I use CakeHR on a daily basis to schedule my vacations, to register expenses and to schedule my home office days. I also use this software to check when are my team-mates in office or away
Pros
This software is very user friendly and you don't need to be an expert on websites to figure what you can do inside the platform. Is also an easy way to organise your team vacays and to have a overall view of the entire schedule
Cons
The only downside for this software is that sometimes when creating a new account the invitation request might fail but the support temas acts quickly
Response from Sage
Hello,
The team here at CakeHR is thrilled to hear such great feedback :)
Referring to the stated issue, invitation requests are not actually failing but expiring if you have not logged in within the next 48 hours. It is actually a common practice and was introduced for security reasons.
Thank you once again and we are looking forward to many more years of successful cooperation!
Best regards,
Viktorija
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A solid option for a startup and SME
Reviewed on 2019/06/19
This has been a great solution to managing the day to day HR ops. I also like that i feel that i am...
This has been a great solution to managing the day to day HR ops. I also like that i feel that i am contributing to making this product better such is the interaction with the CakeHR team. I am starting to reach some scalability limits but this software is evolving and i wouldn't hesitate to recommend it to a startup or SME.
Pros
It has all the standard features you need at a budget friendly cost and the customer support is responsive. The UI is intuitive, even for the employees who didn't really need any training to use it. I also like the G-Suite and Slack integration.
Cons
It needs more feature updates to have better functionality and scalability - the support team and community is pretty good at taking on requests and fixing bugs though.
Reasons for Switching to Sage HR
Cost and required featuresResponse from Sage
Dear Edward,
Thank you very much for your insightful review! Do not hesitate to share your ideas with us, your feedback really matters :)
With thanks,
Viktorija
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Solid HR Management Tool
Reviewed on 2019/07/05
Have really loved using this across a distributed team while still giving us the feeling of being...
Have really loved using this across a distributed team while still giving us the feeling of being connected, cohesive, and consistent across the board.
Pros
Loved using this for onboarding as it made the process seamless, especially with the app. The perfect option for growing teams who want a consistent employee experience across the board (form onboarding, to reviews, benefits, etc.) it all lives in one place and makes it so easy to access.
Cons
The only thing that would be nice to change is the ability to be more specific with requesting an exact number of hours so you can be more specific with your request for time off.
Response from Sage
Hello,
We really appreciate you taking the time out to share your experience! I'd love to help you out with those additional specific fields that actually can be added to time-off policies, therefore please contact me directly or use a Chatbot in the right bottom of the CakeHR screen.
I look forward to hearing from you :)
With thanks,
Viktorija

- Industry: Mechanical or Industrial Engineering
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Sage Solution
Reviewed on 2021/01/03
This software suite will allow managment to automate internal human resource processes, that were...
This software suite will allow managment to automate internal human resource processes, that were previously completed manually. This has improved our internal efficiencies.
Pros
What I liked about this software is the ease to automate internal processes.This software will allow a complete electronic profile to be created for all employees.
Cons
I found there was a bit of a learning curve to become a fluent user. This software may be problematic for non-computer literate employees.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Piece of Cake!
Reviewed on 2019/06/10
Recently, we became aware that CakeHR offers time tracking. We had previously been using spreadsheet...
Recently, we became aware that CakeHR offers time tracking. We had previously been using spreadsheets to keep track of hourly employees, which was at times difficult to use and run reporting on. Time tracking in CakeHR allowed us to make it easier for our hourly employees to clock in and out in a system that they were already familiar with, and the payroll reporting aspect is much easier as well.
Pros
I love the ease of use CakeHR offers. It is very intuitive, easy to read (I love the appearance!) and easy to train new employees on. It is also very simple to use the CakeHR API to integrate with other software we use as an organization.
Cons
I have no complaints with CakeHR. Everything is great!
Response from Sage
Dear Sarah,
Such comments makes us feel that we're moving in the right direction. :) We are thrilled that you enjoyed your experience and please let us know if we can help in any way in the future.
Thanks again!
Viktorija
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sage
Reviewed on 2021/05/09
Great software for payments
Great software for payments
Pros
Sage is a great software, you get to capture and manage your payments very well and organized
Cons
On Accpac when posting payments, you get those errors batches and you have to repost and its time consuming