--- description: Learn how ManageEngine SupportCenter Plus can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ManageEngine SupportCenter Plus Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ManageEngine SupportCenter Plus](/software/90406/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.getapp.za.com/software/90406/manageengine-supportcenter-plus Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/90406/manageengine-supportcenter-plus?page=2) > SupportCenter Plus is a web-based CRM application \& customer support tool that lets organizations manage customer tickets, account \& contact information, \& more > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ManageEngine SupportCenter Plus Multi-Channel Communication Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose. Email Response Management Track and manage all your customer emails as trouble tickets effectively with a robust email management system. Email Response Management Track and manage all your customer emails as trouble tickets effectively with a robust email management system. Contract, SLA Management Manage multiple service contracts and related support plans to service your customers on time and bill accordingly. Business Units Lets each division of your organization define their product or service specific configuration and work as independent units. Time Tracking \& Customer Billing Track the time spent for all customers at one place. Use filters to drill down the time entries. Computer Telephony Integration “Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 14 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$495,00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact ManageEngine for pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Notifications - CRM - Client Portal - Complaint Monitoring - Contact Management - Customer Communication - Customer Database - Customer Portal - Dashboard - Data Analysis Tools - Feedback Management - Interaction Tracking - Key Performance Indicators - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Mobile Alerts - Mobile Interface ## Integrations (5 total) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) - [Customer Satisfaction Software](https://www.getapp.za.com/directory/1029/customer-satisfaction/software) - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [TeamSupport](https://www.getapp.za.com/software/8670/teamsupport) — 4.5/5 (848 reviews) ## Reviews ### "Lots of features" — 5.0/5 > **Gerson** | *14 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16 November 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Cons**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Verified Reviewer** | *15 January 2019* | Pharmaceuticals | Recommendation rating: 6.0/10 > > **Pros**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Cons**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13 May 2018* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Cons**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Cons**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/90406/manageengine-supportcenter-plus?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/90406/manageengine-supportcenter-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data