SmartSupport
Internal & external knowledge base and forum management
4,2 /5 (12 reviews) Write a Review!Overall rating
- Ease of Use
- Customer Support
- Features
- Industry: Computer Software
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent!
Reviewed on 2014/10/28
Pros
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
Cons
The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
- Industry: Primary/Secondary Education
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
SMART Support
Reviewed on 2014/10/28
Pros
It is easy to use, and the customer service is great.
Cons
The technology glitches. Also, it would be nice to have one person to contact.
- Industry: Transportation/Trucking/Railroad
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
I would recomend this
Reviewed on 2014/10/30
Pros
Quick response. They are very attentive and are always exetremely helpful.
Cons
I don't have anything negative to say about this product or this vendor.
- Industry: Marketing & Advertising
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review for SmartSupport
Reviewed on 2014/11/21
Pros
On time, convenience, and customer support is generally good.
Cons
There is nothing to report about what I do not like.
-
Review Source
Overall rating
- Ease of Use
- Customer Support
SmartSupport App
Reviewed on 2011/10/18
This has been a great upgrade from our prior kb solution.
Pros
Ease of integration. Quality of conversion from prior kb by Safeharbor staff.
Cons
We have had no issues.
- Industry: Food & Beverages
- Company size: 201-500 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SmartSupport Review
Reviewed on 2017/01/30
The customer support is great and the search function is fast and easy.
Pros
Being able to access information quickly.
Cons
There is nothing at this time that I do not like.
-
Review Source
Overall rating
- Ease of Use
- Customer Support
SmarSupport Product Evaluation. CyberGlove User Forum Support
Reviewed on 2011/10/19
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Pros
Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
Cons
Everything is working great.
- Industry: Primary/Secondary Education
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SmartSupport Review
Reviewed on 2014/10/28
Pros
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Cons
Sometimes, the product can be difficult to navigate and a little confusing.
- Industry: Retail
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love smart support. Its everything a person needs to help them do what they need to do
Reviewed on 2014/10/29
Pros
Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.
Cons
The fact that I was really unsure on how to get started. People had to help me with this to get it going.
- Industry: Construction
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Works Well
Reviewed on 2014/10/27
Pros
Ease of use for everyday applications. Anytime I need help it is easy to get.
Cons
Nothing. Things go well when working with them, I would suggest them to anyone.
-
Review Source
Overall rating
- Ease of Use
- Customer Support
SmartSupport Review
Reviewed on 2012/08/13
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Pros
Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
Cons
We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
- Industry: Transportation/Trucking/Railroad
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love SmartSupport!
Reviewed on 2014/10/28
Pros
Ease of use and great customer service. Cutting-edge technology.
Cons
I do not have anything about SmartSupport that I do not like at this time.
