Aurea CRM Reviews

Aurea CRM

CRM w/ integrated campaign management, previously update.CRM

3.3/5 (3 reviews)
Martin E.

Experience from over 25 years of CRM projects

Used Daily for 2+ years
Reviewed on 2019/01/30
Review Source: Capterra

Aurea's CRM software is the successor to update's CRM. Personally I have known and used the software since 1998, first as a user in various companies, today as a consultant for companies from various industries.

Pros

After the takeover of update by Aurea, the further development of the software was initially open, with some poor support. However, this has improved significantly again in recent years.

Cons

One notices the software's many years of experience with many CRM projects. The functional scope and the support of CRM processes are great, the campaign management is looking for its same, different industry templates facilitate the adaptation to individual business models. The roles and rights module allows even the most complex structures to be mapped.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Roger A.

Terrible Service and Reliability

Used Daily for 1+ year
Reviewed on 2018/11/07
Review Source: Capterra

Their servers were going down a lot and as a result our production was dramatically affected. Their costs were high and we found much better solutions at much lower costs.

Pros

It was hard to like anything since their reliability was so poor.

Cons

Reliability was a big issue. Their systems kept going down and impacted our e-mail sends dramatically. They took little responsibility for their issues. We had to leave at big cost because their service was so poor.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Michele nachum

A Comprehensive Productivity And CRM Solution For The iPad

Reviewed on 2012/07/27
Review Source

Although I am not impressed by the lack of pricing information, in terms of the solution itself – it is very good for sales teams or any team on the road servicing customers. Update has several vertical solutions for different industries – so Update will tailor the CRM program to your company and or industry. I would definitely give Update a look-see…