4 reviews

KronoDesk

Powerful help desk & service management software

3,5 /5 (4 reviews) Write a Review!

Overall rating

3,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
50%
recommended this app
4 reviews
Eric bailey
Overall rating
  • Review Source

Overall rating

Solid Helpdesk Software

Reviewed on 2013/11/27

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Pros

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Ramses M.
Overall rating
  • Industry: Utilities
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User friendly

Reviewed on 2020/04/05

Excellent product; happy to be a 5 year user. Looking forward for new features.

Pros

It's an excellent software and targeted all of our company needs for tracking of tickets.

Cons

Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.

Zach S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

My review of Kronos

Reviewed on 2016/12/01

It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.

A few times I did have issues searching for tickets, but other than that, no real complaints.

Pros

Ease of creating tickets

Cons

The search feature, lack of usable bonus features.

Response from Inflectra

Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

Eric B.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Solid helpdesk software

Reviewed on 2013/05/15

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Pros

It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Response from Inflectra

Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.