Bitrix24 Reviews
Overall rating
Filter by
Company size
Time used
934 Reviews
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solution for Effective Project Management
Reviewed on 2023/08/08
Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer...
Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group.
Pros
Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.
Cons
CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Try it! Bitrix is our pick and we've tried a lot of what's out there.
Reviewed on 2024/08/21
great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup,...
great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....
Pros
all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.
Cons
hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.
Reasons for Choosing Bitrix24
bitrix was able to consolidate a bunch. i just wish it had OKR capabilityReasons for Switching to Bitrix24
ease of use and consolidation of tools/use casesResponse from Bitrix
Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
POV Review on Bitrix24
Reviewed on 2024/09/19
Generally, I like it only for the functions that I really use and need, but really, I feel the...
Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off.
Pros
Open Channels and messaging integrations with mostly all social media platforms and the website builder.
Cons
I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area.
Reasons for Choosing Bitrix24
Doesn't have Chat/Messaging integrations like that of Bitrix24.Switched From
HubSpot CRMReasons for Switching to Bitrix24
Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription.Response from Bitrix
Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bitrix as a user
Reviewed on 2024/10/24
I really like about Bitrix24 is at it brings everything together in one place.
we can have chat...
I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well .
Pros
I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .
Cons
Limited time for free version of bitrix 24
Response from Bitrix
Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bitrix24 provides a lot of features for your business
Reviewed on 2024/04/11
Pros
I liked the versatility of the features and having them all on one platform.
Cons
I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.
Response from Bitrix
Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bitrix24 is the best thing happened to me at work
Reviewed on 2023/10/18
I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable...
I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable progress at work.
Pros
Everything about Bitrix24 is awesome. It just makes doing work easier and more productive
Cons
Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it
Reasons for Choosing Bitrix24
Bitrix24 gave me everything I ever dreamed to have in my workReasons for Switching to Bitrix24
Price, scalablity, and complete functionality- Industry: International Trade & Development
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the perfect
Reviewed on 2024/03/18
We are a team of 4 people, which is in different location and country. We chose Bitrix for its...
We are a team of 4 people, which is in different location and country. We chose Bitrix for its simplicity, multi-language and are used on android.
Pros
There are a maximum of options with an easy to use interface.
Cons
What I like about plsu is the application on android. I did not find an application that has other resemblance with the web version.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My favorite CRM
Reviewed on 2023/12/20
I tried and worked with many CRM's before I stuck with Bitrix24
I tried and worked with many CRM's before I stuck with Bitrix24
Pros
So simple and collect all the tools for managing your leads together
Cons
When the connection goes wrong, we can lose so many unsaved updates
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Complex but worth it!
Reviewed on 2024/09/30
I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's...
I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one.
Pros
The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.
Cons
Performance issues sometimes and issues when trying to use the mobile app.
Response from Bitrix
Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Bitrix24 was okay but not too impressive
Reviewed on 2024/10/03
Bitrix24 has its place in the CRM world but there are much better options out there.
Bitrix24 has its place in the CRM world but there are much better options out there.
Pros
Very comprehensive CRM with a lot of features included.
Cons
A bit too clunky and complex for my taste.
Response from Bitrix
Thank you for taking the time to share your feedback and experiences with Bitrix24, Damien.
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Keeping everything in the same place; tasks, tools and teams.
Reviewed on 2024/10/28
Proven game changer tool for empowering team meetings to be more productive and professional.
Proven game changer tool for empowering team meetings to be more productive and professional.
Pros
I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.
Cons
It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.
Response from Bitrix
Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Streamlined options that make it effortless to create and manage tasks.
Reviewed on 2024/08/21
Team members can define, assign and track tasks based on milestones while keeping task files and...
Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows.
Pros
Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.
Cons
The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.
Response from Bitrix
Thank you for your review and for being a part of the Bitrix24 community, Petras! Your insights are valuable as we strive to enhance our platform.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Provides comprehensive features for telemarketing
Reviewed on 2024/01/28
Overall, It's a great telemarketing service provider, I like it because it's not only limited to...
Overall, It's a great telemarketing service provider, I like it because it's not only limited to telemarketing but offers a variety of other services -It could be even more amazing if some improvements are made in sectors with poor performance and I might probably consider using it again in the future.
Pros
Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.
Cons
Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.
Response from Bitrix
Thank you for your detailed review and for recommending Bitrix24 despite the challenges you've faced, Delly. We're thrilled to hear that our platform has been beneficial for your telemarketing needs, enhancing productivity and teamwork while being cost-effective. Your positive remarks about our customer support are greatly appreciated. We hope to have the opportunity to serve you again in the future with an even more robust solution.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bitrix24 CRM and Business Management System
Reviewed on 2024/08/19
We have structured our company and all its departments specifically for our company and we are...
We have structured our company and all its departments specifically for our company and we are using them.
Pros
I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.
Cons
Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.
Response from Bitrix
Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The good Bitrix 24
Reviewed on 2024/06/19
Over all It was a very good software That all of us needs it. It’s also very interesting in most of...
Over all It was a very good software That all of us needs it. It’s also very interesting in most of the users of this app. You should try And see how amazing this Product is.
Pros
What I Liked most about bitrix 24 is the price of the software it was worth spending for for some users. It would be cheap. I can see it is really not budget friendly, but it is very user-friendly. It has free trial that you can try on and believe it or not. I swear you would love it. It has also some more features that every business needs.
Cons
I think what I liked least about it That sometimes it is very slow and has a bug, but it was resolved very quickly. The customer service is also responding very timely. I am asking for a better mobile features so that I can really enjoy using this software.
Response from Bitrix
Thank you for your review! We’re glad to hear that you find Bitrix24 user-friendly and valuable for your business needs. We are currently upgrading our mobile app to be fully featured, so stay tuned for improvements! Thank you for recommending Bitrix24!
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Does the job
Reviewed on 2024/09/01
Used for couple of years it has good functionality but not for a beginner
Used for couple of years it has good functionality but not for a beginner
Pros
It had good features and did what it needed to do
Cons
Not the most user friendly interface found it complex at times
Response from Bitrix
Thank you for your feedback, Cheryl! We understand that the interface can be complex at times, especially for beginners, and we appreciate your input as we work to improve the user experience.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bitrix a collaboration maste software
Reviewed on 2024/06/03
Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in...
Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in useless meetings
Pros
We use it as a collaboration tool across all districts of our company and has helped us a lot by gaining a lot of time.
Cons
For some of users were very difficult to start with that software but after using it many times everythign solved
Response from Bitrix
Thank you for your review and for choosing Bitrix24 as your collaboration tool, Themis! Your feedback about the initial learning curve is valuable, and we’re glad to know that with continued use, your team has found it easier to navigate and utilize the software effectively.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Bitrix24 Review
Reviewed on 2024/08/26
Overall, I would recommend Bitrix24 to individuals and companies for the ease of use and functionali...
Overall, I would recommend Bitrix24 to individuals and companies for the ease of use and functionality of what the software offers.
Pros
Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their employees. It is user friendly and very easy to submit time sheets.
Cons
Bitrix24 can be a little confusing to work for the first time but once you get the hang of it, there is no trouble.
Response from Bitrix
Thank you for your review and for recommending Bitrix24, Kathryn! We're glad to hear that you find our software user-friendly and effective for organizational tasks, including time recording. We understand that there can be a learning curve initially, and we appreciate your patience as you got accustomed to it. Thank you again for your valuable feedback and for being a part of the Bitrix24 community.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Testing the CRM
Reviewed on 2024/03/25
Pros
Overall not too bad, or even could be good for other purposes other than B2B Sales.
Cons
For B2B Sales - not the best and user-friendly CRM.
Response from Bitrix
Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience With Bitrix24
Reviewed on 2024/03/26
Pros
We have used Bitrix24 for project management and as a CRM and it has been amazing
Cons
No bad experiences with Bitrix24. It never disappoints
Response from Bitrix
Thank you for your review, Mariapia! It's great to know that our platform has been a reliable tool for your business without any disappointments. hank you for choosing Bitrix24, and we look forward to supporting your business's success in the future.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Tried it, moved on...
Reviewed on 2023/09/10
Beginning was great, but that's it - after using it for a while I realized it is not a good fit for...
Beginning was great, but that's it - after using it for a while I realized it is not a good fit for my organization
Pros
At first glance- Bitrix24 looks fresh, smart, and inviting. The pricing was reasonable.
Cons
After starting using it I realized it was not as smooth as I thought. Many back-office issues, settings are sometimes a mess and pricing went up after a year. I also had privacy concerns.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A powerful CRM for your company
Reviewed on 2023/08/17
Pros
The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM. Task automation is a real plus. Bitrix24 allows you to import and export files. The flexibility of this CRM is unmatched.
Cons
Bitrix24 is packed with features. Getting started can be long and tedious.
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bitrix24 transforms immediate searches
Reviewed on 2023/05/17
Bitrix24 is used as a data center to store information about leads, customers, competitors and as a...
Bitrix24 is used as a data center to store information about leads, customers, competitors and as a social network that promotes communication between different areas of the company for the purpose of recording important information. It became our main information system because it has a powerful search tool that makes queries easier and faster. We also use work groups to divide information based on regions or user levels.
Pros
If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact.
Cons
The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why we use Bitrix24
Reviewed on 2023/06/30
Will not be ale to run my business without it
Will not be ale to run my business without it
Pros
Bitrix24 runs our entire operation. From contact management to tasks and communication, all in one system
Cons
Sometimes some bugs do appear, but is manageable
- Industry: Venture Capital & Private Equity
- Company size: 11–50 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bitrix24 is absolute REGRET , its terribly Abusive, after paid 1500, one must pay 3000 to...
Reviewed on 2023/05/25
ITs terrible, after I paid 1500 usd , I REALISED THERE IS NO SUPPORT, NOBODY...... AND YOU NEED lot...
ITs terrible, after I paid 1500 usd , I REALISED THERE IS NO SUPPORT, NOBODY...... AND YOU NEED lot of integrations, developments to be able to use the product, its slow, buggy, terribly complicated, there is no documentaries to learn, no possibility to integrate yourself even with calendar, its a trap and scam , I lost lot of money ...........
Pros
NOTHING, it is Trouble of my business life , I regret the day I picked that
Cons
after pay 1500 dolars for only usefulable plan, I needed to pay 3000 dolars for developers to integrate that, all the developers tells different stories, its startup we have, its extremely abusive , AND ONCE YOU PAID , THERE IS NO REFUND, SO THATS A TRAP