Twilio Reviews

- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost

- it would require deep technical knowledge to deploy

Once set up, it's very easy to use the tool to send texts. It ends up being a set it and forget it tool for us and just handles the texts for us through the API.

Setup is super complicated with seemingly multiple areas to setup the same things, but they're different features. It took us weeks to actually setup properly to start sending texts out.

The cost was very low compared to other options I saw and handled bulk API requests very well

Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me.

It integrates with our system and they are responsive on the Support team.

The costs are very high and our customers complain. Their information online is also often misleading.

Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great.

It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with.

It was one of few options available for the purpose in Hungary.

We received some programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner that were already set up in Twilio. When we received these saying they were Twilio products, these products have been migrated to Kore (a different company who acquired Twilio's IoT products) but most of the functions can still be handled through Twilio. Not all of them, and this isn't clear until you run into an issue you can't solve and try to contact support - that is when we were redirected to Kore. However, not all of the products are fully migrated, eg. the programmable wireless products are still only available in Twilio. So the user is stuck using at least 6-8 different sites just two handle these two products. Not well designed from a user perspective, not easy to use at all. It can get super technical very quickly. AI support can be tricky to get through if you're trying to create a ticket and get human attention.

Everything, but especially support and connectivity options.

There is nothing that I didn't like, product is close to perfect!

good platform for mass SMS blasts to reach a wide audience

not a ton of support and working with carriers can be tricky

This marketing and communications software has been easy to use and reliable.
Twilio is so accurate.

Twilio is flawless.
It makes SMS marketing efficient.

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.

Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.

Works great for customer communication and notifications.

Can be expensive at times but can be worth it if you use 100% of the product to its full capacity.

It's easy to set up with an API and you load money in the account and off you go! And it makes sure you are being compliant with regulations

It can be complicated to get setup and their website at the time wasn't intuitive to use.

Messaging our customer through Twilio is very simple and straight-forward, we also love how this integrates with our CRM to visualize real-time communication with our customers.

During the A2P 10DLC process it was very tedious to register all our Twilio numbers, but we believe this was only a one-time thing and got through it.

It is able to handle a call center that has hundreds of employees taking calls at the same time.

It crashes a fair amount and we do have issues with it at times.

Ease of use, suggested helpful 3rd party vendor for implementation, reporting capabilities, and Low Cost Pricing.

None, there is nothing I have found in the past 9 months working with them that I have had any problems with.

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.

I loved twilio when I used it. It is really easy to integrate.

If I have to choose something I'd say the price.

I is pretty easy to use and set up. Not a lot of time.

Some of the items were a little difficult to navigate to.

We use Twilio for sending a message to our customers that their order are ready so they would know its time to pay.

none so far and hopefully not in the future