Stitch Labs Reviews

I inherited the Stitch Labs inventory system with very little training so found myself relying heavily on the customer care people to guide me through some integration issues we were experiencing. Every member of the team was gracious and patient with this "newbie" to Stitch, walking me through problem-solving steps and further directing me to various helpful training links. It's great to have immediate access to stock levels for ordering purposes. A great inventory control system and customer care team!

I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes.

I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other.

Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed.

In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes.

A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job.

Bottom line: once you find inertia with Stitch you'll wonder how you did without it.

We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.

Stitch Labs is the benchmark application for multiple B2B and B2C store integration involving inventory. The ROI on the application is through the roof!

We have over 300 skus in our online shop and tracking inventory / orders was becoming a headache. Luckily I came across Stitch Labs which has everything we needed and more. My time spent on managing orders/inventory went from 4 hours to 1 hour a day. The integration was done within hours and the support team was there very step of the way, always accessible by phone and chat. The software is intuitive and easy to use.

Stitchlabs has been an essential piece to my new toy store success. It not only integrates all of my business together through Square but it allows me to analyze my business critically through reports for sales, customers and all of my product. Each and every one of there reps I have spoken to have solved or answered all of my issues I may have. This system is simple and streamlined I would highly recommend it.

I am really happy with the way that Stitch Lab organizes my orders and makes my receipts look very professional. I love the ease of the process and the way that it imports my information from my Etsy store. So glad that we found this tool for my custom embroidery business sewandco.com.

Stitch labs helps me understand our processes with its visually pleasing layout and varied functionality. Been using it for a couple years with no problems.

We have been really happy so far using StitchLabs. It is fairly easy to use and they are pretty responsive to questions, etc.

This is a fantastic app for anyone selling across multiple e-commerce channels. Completely eliminates overselling and its forecast reports make it really easy to plan our next production cycle.

It's a great inventory management system. The cons I listed are minor and don't take away from the overall system.

We were spending countless hours keeping our inventory up-to-date across three platforms. Unfortunately we were doing all this manually. Not only were we wasting a lot of time on non-revenue producing activities, but we were also not able to keep up with sales at times and ended up refunding items that were not in stock. Not a very good business practice.

Then along came Stitch. We have about 1000-1200 different SKU's. With the help of Stitch's customer service, we were able to export our items to an Excel file, do a little manipulation to them, and import them into stitch in a couple of hours. Unfortunately for us some of our SKU's weren't the same across all three platforms so that took a little while to correct. This was something that just happened over the years of doing things manually. This was a problem we created, but Stitch's folks helped us with ideas of how to get this corrected as well.

In all it took about a week to get everything up and running. It was a little painful but most of that was caused by us and how we had all our SKU's entered. But after the initial pain was over, I could not be happier. Not only does all of our inventory update across all platforms when a sale occurs, we are selling MORE because our inventory is real time on all. Before we would limit inventory on a platform or two because we didn't want to sell something we didn't have. Not only are we saving money on keeping up with inventory manually, our revenue is also increasing. How can you beat that?

Stitch also allows you to create purchase orders. You can pull in the items that are low stock right into a PO. You can setup your vendors right in the software as well. Once the PO is complete, you just share/email the PO to the vendor right from the software. This is another time saver for us. The best part of this is the receiving process once the order arrives. You just "receive" the items that came in and BOOM....the inventory is updated on all your sites. This is one of my favorite features. Before - we were spending hours on receiving stock and updating across platforms. Now we can spend that time marketing, looking for ways to improve our business, and keeping our eyes on the competition.

I can go on and on about this product. In short, you should give it a shot. I'm sold! My only regret is we didn't find out about it sooner.

Easy to use, but you need to understand the structure of how the software works. A background in inventory management and using SKUs is helpful. Does everything it is supposed to do. Works in the background as you make sales to keep everything in tune.

I have tried a LOT of different solutions to keep the same things listed on Ebay, Amazon, and my own webstore, and FINALLY I've found a solution that works and for under $100 a month! I've tried Vendio, Bizelo, researched Bigcommerce, and countless others I can't think of now and they all had fatal flaws, but the search is over finally. I was up and running pretty quickly too and in under a week, I have all of my inventory items synced and selling! Ebayers, it actually will end listings that are out of stock, and RESTART THE LISTING when stock is entered again!!! I told them it was impossible, but I tested it, and it actually works. That is a miracle. Just re-stock your out of stock items and your products become available on ebay, Amazon, and your webstore. For Real! There are a few things about how I view inventory that could make it better, but they are already working on them as they just launched the ebay integration, and are already better than anything I've seen on the first shot. Its that good! No I don't work for them, I just want them to be super profitable so I can keep using them, and I want them to have the resources to continue to improve this "already great" product, because inventory management has been the achilles heel of my business for years, and I'm in la la land right now at under a week using this product. Another thing, I get my emails replied to within hours, and they have Chat help available most of the day, and everybody is super competent. It isn't farmed out support, they say stuff like "hold on while I ask the programmer". Dang! I wholeheartedly reccomend this product, and I think I'll make a youtube video to make it a fast set up, even though they called me and gave me a free 30 minute demo.
So glad I found Stitch!

Our business has been around for 30 years, and until we made the switch to Stitch Labs, we have been using Excel spreadsheets to manage our inventory. This meant having to manually add/subtract inventory, having no clear reporting, and just a jumbled mess of data (since columns were added whenever they were needed, and not always used for what they were meant for). We decided we needed to make a change to a better system that would allow us to spend less time doing the tedious work of managing the inventory (which was inevitably wrong), and more time running our business. We are a fishing tackle business that has 1,000's of products/variants and Stitch Labs made it a breeze to add products to their system by building the lists in Excel, which we are used to, and then importing the data to their system in bulk. Their support is also impeccable, we were a little shy about making a commitment to a monthly payment for our inventory system, but from day one, the "Master Stitchers" have been there when we needed them , even when we don't. I love the fact that they proactively call their clients and check up on them and see if there is anything they are stuck with or having issues with. That's a big plus with us versus companies that are willing to take your money, and then never followup with you.

We operate several online stores and a storefront boutique. Stitch is the perfect solution to manage our product counts over several channels. Our top rated power seller status on eBay relies on good service, accuracy in inventory and managing all of this myself was very time consuming and not always perfect. The set up did take a week of work and effort on my part in gathering up all of our product skus, but once all the data was uniform across the channels stitch was able to link everything together and now we are up and running very smooth. When an item seems on Amazon stitch pulls or replaces it across all the stores. I love this app and am so happy to finally have a solution that works. No more worry overtime an item sells out that I have to pull it quick off eBay or Amazon because stitch is on it.

Their customer service is amazing. The chat feature is available most of the day, and has been invaluable for us. Overall, inventory tracking has been improved greatly with Stitch Labs.

Desperately needing an inventory system we searched a long time to make sure the one we picked would meet all of our needs. Stitch met those needs and then some. While it is not as intuitive as we would have liked, the tracking and reporting are exactly what we needed. We continually stumble across new features that Stitch offers - and are pleasantly surprised that the feature is available and useful! Customer support for the most part is helpful. We wish that the online chat feature would be available more often, as sometimes it is hard to communicate issues thru email. The customer support personnel do stick with you to make sure the issue is resolved and that you are satisfied, even if it is not as quickly as you would hope. Overall it is a good product and we are happy that this is the one we choose.

It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.

For the amount of time we had Stitch we loved it. We were sad to hear they have to shut down shop. We have a different product now but definitely don't like it as much as Stitch

I was looking for a reporting system that could give me accurate sales and products reports to use with my BigCommerce store, and Stitch is it for me!

Prior to Stitch i would call it the dark ages. Excel sheets and hating getting orders due to this. We started small and are a little bigger now but we strongly feel the growth is because (in part) to stitch. Growing in different markets has been aided tremendously by stitch.

I sell on eBay (full-time) and etsy and a private website. I used to tell myself that I would send x widget to eBay, y widget to etsy, etc. Then I'd sell something on eBay to find it had already sold on etsy. I thought I had a handle on it, but I just didn't.

Now, I go into stitch, put in my purchase orders (receipts from vendors), click a button and the same item goes to multiple sales channels with one key-stroke. If I have a 100 item stock invoice, I used to spend hours manually relisting them to eBay. Now, this is done with a couple of clicks once my stock is entered into stich. No more finding the sold out listing, clicking relist, entering the quantities and relisting. This saves me easily four hours of work per week and it's much more accurate.

I had searched for many years for solution like this and they were too expensive for my small business. Stitch is so economical and is very robust. I've yet to learn to use all the features, but once I do, I expect stitch to be my only pay per subscription vendor. I'm currently using several.

Do this! I am so glad that I did.

I run a small business and just started using Stitch earlier this year. I'm going into the busy holiday season and am LOVING how much time Stitch is saving me!

I make most of my products, but also have two local people who help. I sell at craft shows, in stores across the US, and online. I've been able to use the reports feature to take a snapshot of my current on-hand inventory and in-production inventory so I can make sure I produce exactly what I'm running low on instead of just guessing. I can also keep track of sales at many different price points - full retail, consignment, and wholesale.

I also love the invoicing feature. I use to invoice through Paypal, but now I feel like my invoices are much more professional. I can print packing slips, email invoices, keep track of packages - I love it!

When I first started using it, I wasn't sure if it was going to really help me out all that much. Now I don't know how I got by without it! Try it out, you won't be sorry!