123FormBuilder Reviews

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173 Reviews

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Extraordinary Software
Reviewed on 2023/02/16
I have had a really positive experience with 123FormBuilder. It has been extremely easy to use and...
I have had a really positive experience with 123FormBuilder. It has been extremely easy to use and very intuitive. I have been able to create forms quickly and easily, and the customer service team has been great in helping me out if I have had any questions.
Pros
123FormBuilder is an intuitive drag-and-drop editor that enables users to easily construct forms to their specifications. The design is simple and requires no coding experience, and the option to personalize forms with themes, fonts, and colors is available. Moreover, 123FormBuilder offers powerful features such as integrations with other platforms, payment processing, and analytics. All of these features make it a reliable and versatile tool for constructing forms and surveys. In addition, 123FormBuilder offers great customer service and support, meaning any queries and issues will be dealt with promptly.
Cons
There is nothing to dislike about 123FormBuilder

- Industry: Internet
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An easiest form builder with modifiable attributes"
Reviewed on 2022/05/02
Pros
"123FormBuilder" - The easiest way to create a form with your own design. It has available various elements to customize the form fields. I'm using this tool for my WIX website that helps me to connect customer services. Perfect!
Cons
There are no severe issues, but it would be beneficial to update by counting the most recent features.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
After over 4 years of daily use, they held my data "hostage" when I tried to downgrade
Reviewed on 2020/02/18
After several years of using the forms almost on a daily basis on the Gold Plan, last year I went...
After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!
Pros
Only workable on upgraded paid services.
Cons
Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time.
When you try to delete multiple fields, you have to do it one by one, can't select multiple fields.
Customer service is terrible!!!
Response from 123FormBuilder
Hello Tanzina,
Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience.
We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us.
We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible.
Thank you again,
123FormBuilder Team

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I can’t live without 123FormBuilder
Reviewed on 2022/08/04
Pros
This software is a must-have for my business. It offers everything I need as it offers over 2000 template forms and has comprehensive form solutions. Integrates well with numerous software programs.
Cons
Forms sometimes freeze when integrated into Wix websites.

- Industry: Graphic Design
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best online electronic form builder tool available in the market
Reviewed on 2022/06/07
My overall experience with 123FormBuilder is great. It's the perfect tool for a form-building...
My overall experience with 123FormBuilder is great. It's the perfect tool for a form-building solution in the market. I can easily recommend this tool to anyone.
Pros
This form builder tool is very easy to use and offers a very quick form building solution. Pricing is also good, provides a great User Interface, and is easy to understand the analytics dashboard. It provides some predesigned form templates that can be used for instant form building, Analytics dashboard is awesome. It also has multiple user support and also offers some great integration with other software tools like - Wix, Wordpress, Paypal, and many more. Online electronic form building is pretty easy and great with this tool.
Cons
I'll say nothing is there of which I should be thinking there's a con in this tool. It offers great results. I love the analytics feature and a fully customizable form-building solution. Best out there in the market.

- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Basic and for simple needs
Reviewed on 2023/01/06
Overall i have average experience not bad.
Overall i have average experience not bad.
Pros
This is really simple and very easy to use, can create forms and surveys really fast, and is very customizable.
Cons
there is a delay in replying to emails and all other options are good.
- Industry: Entertainment
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Love this app!
Reviewed on 2016/08/09
I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly...
I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs.
Pros
Forms are designed well and easy to use. I usually receive data by email within seconds of the form being submitted.
Cons
A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it.
- Industry: Internet
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
You want some powerful and elegant forms for Your Online Business ? - 123 forms is the...
Reviewed on 2016/02/23
In short... With 123 forms I got the Features that enables me to create basically anything that my...
In short... With 123 forms I got the Features that enables me to create basically anything that my heart really wants.
I like the analytics features and all the benefits those guys gave me.
Also, more than that, I like that fact that I have full protection with SSl Certificates and captchas in place.
If you need surveys and beautiful & functional forms I can't speak highly enough of this company.
Pros
drag & drop features that makes the processes much easier
SSL Encryption, captchas and so much more
Amazing Analytics for my forms
I like that features of connecting & collecting with my Google Drive & CRM very fast and easy
I've tried so many forms but those guys are awesome :)
Cons
I had some problems when I wanted to connect with stripe. I hope I can solve this issue fast enough to finish my thing.
Slow support for Free users but still you have a support for your projects :)

- Industry: Motion Pictures & Film
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Forms and surveys made easy
Reviewed on 2022/08/05
More users submit and interact.
More users submit and interact.
Pros
I used to use google forms which compairs nothing to this. Firstly, more users interacted and liked the form more, and it gave me better stats and customisation.
Cons
Nothing really, its much better than google forms if you ask me!

- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great web-based software to build forms of any kind
Reviewed on 2018/03/15
We are able to have all of our forms organized in one software which is great!
We are able to have all of our forms organized in one software which is great!
Pros
Love that this software integrates with many website managers and social media outlets. With easy integration, you are able to disperse your forms to a wider audience.
Cons
Even with a paid subscription, there is a limit on the number of questions you can ask. You can pay more for additional questions but for us, we maxed out the budget. We found ourselves asking fewer questions on a scholarship application because of this limitation.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
benefit of 123FormBuilder is its flexibility
Reviewed on 2023/03/29
Overall, the user-friendly interface, extensive customization options, and integrations with...
Overall, the user-friendly interface, extensive customization options, and integrations with third-party tools are some of the features that make 123FormBuilder a popular choice for creating forms and surveys.
Pros
It supports a wide range of form fields, including file uploads, electronic signatures, and payment processing, which makes it a great choice for businesses of all sizes.
Cons
Difficulties in integrating it with specific tools.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No Response from Support
Reviewed on 2021/01/04
Works great until it doesn't. Then you are on your own.
Works great until it doesn't. Then you are on your own.
Pros
I love the ease in which this integrates with Wix.
Cons
None of the 20 forms I have will redirect to payment. They all stopped working at the exact same time. I have contacted support for 7 weeks and keep being told that someone will email me with a response or that engineering is working on the issue or that they will get in touch with someone from Customer Service to get back to me. No resolution. Customer service emails to say they will email when there is a fix. I'm so completely frustrated that as a Pro member there is no response to help requests.
Response from 123FormBuilder
Hi, Janice!
We are truly sorry for your unpleasant experience and we completely understand how you feel about the delay in solving the issue during that time. While we don't provide an ETA on bug reports, please rest assured that our development time will always resolve issues as quickly as possible. Unfortunately, some technical problems take longer to be investigated, especially since the issue was with a third-party connection, and as much as we would prioritize them, we do not have always all the needed resources. We noticed that your problem was solved right after you left this review and we got feedback from you that all your forms were working again. We are very glad to hear that.
We hope that you are enjoying our product now maybe you will consider changing your review in the future.
If you have any further questions, let contact us anytime via email or live chat for a faster response.
Our best wishes to you!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easiest to use form builder software out there
Reviewed on 2020/10/03
I used the software to hire staff for our nonprofit. All the applicants who used the forms said...
I used the software to hire staff for our nonprofit. All the applicants who used the forms said they were easy to access and complete.
Pros
The software was very easy to use. To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document. What was really helpful, which no other software on the market does, is the fact that you could fit up to two column's worth of questions, side by side, in the same document. This allowed you to keep forms short as all of the space was used efficiently. Most other form builders force you to create one big, long column of questions that stretches across multiple pages.
Cons
What I liked least was the fact that the software was missing the ability to export forms to PDF or Word. The only way that I was able to share the form with users is with a URL. This is an issue for me because in my line of work I work with clients who do not have reliable internet and yet still need to fill out the forms I send them. With an exportable Word or PDF version of my form, they could do this.
Response from 123FormBuilder
Hi, David!
First of all, thank you so much for reviewing us! We appreciate any feedback that helps us constantly improve our product!
We appreciate you checking in to see what features we have available.
At this time, we do not offer the possibility to export data into Word documents, but it can be exported to Excel.
Moreover, there is a workaround to get the PDF file with all your form's data. Please read this article to see how to export your entries to PDF (last section): https://www.123formbuilder.com/docs/can-i-save-reports-as-pdf-files-from-online-forms/
Thank you again for your review and we wish you the very best as your business grows,
The 123FormBuilder Team
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Just a TERRIBLE product - borderline dishonest business
Reviewed on 2018/11/18
Pros
Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework. Color schemes which work well with WIX templates
Cons
Where do I start.
1. The WIX plan gives you 100MB of upload data, but no easy way to manage the purging of the data. You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage
2. We regularly receive payment failed notifications, when ALL our payments have gone through just fine
3. They just want you to upgrade to their much more expensive plan, and they do everything they can to mislead you to purchase
4. their support is mostly unavailable in real-time and unhelpful/unfriendly
5. wonky interface: discrepancies between what settings they say are active and what appears in our account/form settings
5. Overall a terrible experience and we're actively looking for an alternative at this point
- Industry: Public Relations & Communications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple form with many functions!
Reviewed on 2018/04/09
Pros
I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.
Cons
I do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
123 Form Builder Review
Reviewed on 2019/08/14
Good
Good
Pros
The ability to change the form fields as required . Instant viewable changes. Different forms for promotions . Ease of use for client . Easy to read for customers. Instant reporting of receipt of form completed by customer.
Cons
Sometimes the contact form disappeared off the website and had to review.
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for an interactive website
Reviewed on 2019/08/14
Pros
Pretty much everything is customizable, which helps us implement the product into our website to gather leads in a streamlined way.
Cons
I'd have to say the cost is a pretty significant factor. The subscription is plan-based, so different plans have different features. If you need only one particular feature, you're forced to buy the plan that has that and a whole lot more you'd probably never use. I personally don't like having to pay for things I'm not ever going to use. It would be nice to be able to customize your plan so that you're only paying for what you need.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
123FormBuilder - Feedback
Reviewed on 2019/08/14
Basically described in the Pros section, ease of use and reuse of a master form. The ability to...
Basically described in the Pros section, ease of use and reuse of a master form. The ability to drop the link into an html, create reports, real-time notification of registrations, customize the "from" in the notification responses, and appear to be your client on their behalf.
Pros
I was in a hurry to find a solution for a client of mine - A form for their guests to register for an event where I could produce registration reports for the client and monitor registrations. I also needed access to the form to be a link that could be dropped into an HTML invitation. I found 123FormBuilder for the first project, and have not searched for another option 15 projects later.
I admit that I need to take time to perfect my template by learning about all options 123FormBuilder has, because I know there is room for improvement with the look and feel the client sees when they click "register here."
I would suggest taking the time to build that first one, then it's so easy to duplicate and modify for future use.
Cons
The support icon that is always in the corner while I'm trying to design a form.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
123 Form Builder
Reviewed on 2019/11/27
It has worked extremely well for our organization and engage with our listeners in different ways.
It has worked extremely well for our organization and engage with our listeners in different ways.
Pros
It is versatile. We can use it for surveys, contests, donor information forms, volunteer forms. It is easy to use, templates are easily edited to customize for our needs. I also like that encryption is available for submissions.
Cons
The reports can be a little odd. I would rather that it just report the option that was chosen, rather than showing all the options with a YES or NO to indicate if that option was chosen.
Response from 123FormBuilder
Hello Lori,
Thank you so much for your feedback, we more than appreciate it!
We are happy to hear that our product has been useful for you.
As for your recommendation regarding our reports, we will definitely keep it in mind for future updates. Thank you very much!
Wishing you the best and to many happy forms ahead,
The 123FormBuilder Team
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
123FromBuilder
Reviewed on 2023/01/01
Pros
It is a very good form builder software. A very good value for money
Cons
No problem encountered in the use of this software I highly recommend
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Perfect form for authors and freelancers.
Reviewed on 2018/12/08
Pros
Pros- Lots of integrations, options, customizations. They've done really well with making a robust builder that's still easy to use and setup, with minimal fuss necessary. It's simple to create your form and deploy it no matter where you need it to be, because the integrations cover most popular platforms, and the standard publishing options like jquery, HTML, or link form handle the rest.
Cons
I really feel that notification emails upon signup and exporting as a CSV should be standard to all plans. In the privacy conscious age we're in now, people need that extra email to remind them that yes, they did sign up to this. A "Thank you" page on a website they'll quickly navigate away from isn't enough anymore. Exporting as a CSV is necessary as almost every business is now using forms for newsletter signups. Without being able to export as a CSV, we have to manually export that data one signup at a time. Those two options really should be standard on all plans, not just the paid ones, as the times change.
- Industry: Plastics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good product
Reviewed on 2019/08/14
Pros
The forms are easy to us and work very well. They are well laid out also and easy to us
Cons
I would need the form to be translated in multiple languages
- Industry: Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Basic builder that gets the job done.
Reviewed on 2022/08/13
Pros
The best thing about 123FormBuilder is its ease of use. You can get started in seconds and have a form that's ready to use. It's easily integrated with Wix and looks great on desktop and mobile.
Cons
There's a 5-form limit that you can create on the site under their free plan. The aesthetic of the forms also could be improved.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
123FormBuilder - Not as good as some of the alternatives
Reviewed on 2019/01/08
Pros
I like the fact that the basic version of the service is free, allowing for it to be tried out and assessed at no charge.
Cons
I didn't like the fact that when the form submissions come in, they are in plain text in email, and so are not really very secure.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Beware Of Hidden Charges
Reviewed on 2015/12/29
I accessed this via WIX website builder. The app itself worked ok. I upgraded to the paid version...
I accessed this via WIX website builder. The app itself worked ok. I upgraded to the paid version to unlock most of the features which was advertised at an additional $4 per month, however this did not unlock most features. If I wanted more than four forms and I had to pay an additional $25 per month. The cost of my webstie builder is only $15 per month so how they think they can justify $25 for a form is beyond me.
Pros
It works and was easy to set up.
Cons
WAY too expensive and customer support very slow.