ShipStation Reviews

The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.

Basic inventory management may not suffice for businesses with complex inventory needs.

It consolidates all of our fulfillments from a variety of sales channels.

The integrations could use some mapping settings to prevent issues.

I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.

No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.

Wide Range of Integrations and Time Saving Automation

The pricing is high vor small businesses and there are limited customer support options

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

has more funtionality than we need and prices have gone up recently

Easy to use and navigate making for a quick shipping process

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Great when it worked. Best when I could use my own carrier without selling my firstborn.

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

I like ShipStation’s ease of use and its integration with multiple sales channels and carriers.

The customer support is limited and can be a tad pricey

Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.

Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

I liked that it was easy to use and convenient for me

I had trouble changing my account settings

The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.

The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.

It's easy to use and makes my job convenient. I'm glad I discovered Shipstation.

I have no complaints about it. It helps us on the daily!

Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service

Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.

It was easy to use n it had lots of great features easy made labels, tracking, inventory management , choice of couriers, prices were good when quoted to u, do e-commerce , distribution & more was great n the beginning

They would overcharge me all the time if the package was half a pound over weight instead of just having 2 pay a lil extra it's like they would void what u paid already & make u pay a what itd cost 2 shipped like u hadn't paid, & 1 time I paid 6$ to ship 1 piece of wall decal that was barely heavier than a reg piece of paper & they said it weighted 7 pounds yet it didn't even weigh 1 pound they charged me like 12$ on top of the $6 id paid ahead of time 4 basically a 8×10 piece of paper. After being over charged 15 times I never used them again

ShipStation has been pretty easy to use but we have been having the same issue for over 7 months now, with no resolution or sense of urgency from customer service.

We have been having the same issue with no resolution in 7 months. The additional insurance cost to a FedEx label does not properly translate over to our operating system. The wait time to get what ShipStation calls a "bug", has been absolutely absurd. We haven't received a solution from anyone, meanwhile this has caused accounting issues and additional headaches that a small business shouldn't have to go through. We are already looking for a replacement service.

Affordable, Easy To Integrate, Easy To Use

Dated user interface and periodic downtime and glitches

It was a way to print shipping labels in one place for multiple carriers.

They made you prepay for labels in certain $ increments before you could print labels, so you always have money tied up hoping to be able to use it sometime. Will only be able to ship FedEx and UPS if you have current account with them and can get the software to work together with your existing account. Not very user friendly compared to Pirate Ship.

We use shipstation on a monthly basis to ship goods/products to our vendors and customers! We use it a lot during the holiday months!

I wish I knew how to do a "batch". I would like maybe some training because I feel like the website can do more than just what I know.

NOTHING. THIS SOFTWARE IS RUBBISH. CUSTOMER SUPPORT IS VERY bad

IS a rubbish app full of tech failures and customer support has no ideea of anything

We started using SHIPSTATION as a way of fulfilling orders for customers (from one platform). Gradually increased to multiple platforms with integrating orders.

I feel as though this is the best product for our needs. I compared pricing, features and feedback with competitors.

Integration with PayPal is super convenient.

Interface updates are too frequent, requiring on-the-fly learning to get reacclimated.

It worked well until recently. Made printing labels easy.

They recently are demanding more money unless you use their carriers, which ShipperHQ doesn't support.

The very best thing is the price is based on the number of packages being shipped. There s a free trial of 30 days as well.

They ship with all the major shipping companies, didn't know if easier to have one or it be a conflict of interest