The Applicant Manager Reviews

Overall rating
Filter by
Time used
128 Reviews
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Recruiting software that feels like it was built by recruiters
Reviewed on 2017/03/14
They have a free trial that gives a lot of great insight if you're considering the product. We...
They have a free trial that gives a lot of great insight if you're considering the product. We didn't transfer over any of our previous ATS data so I can't speak to that part of the process. I love the event triggers that you can set up!
Pros
The software is very intuitive and user-friendly.
You can customize almost everything to fit your company needs.
The customer support team is quick to respond and very helpful.
TAM has the ability to create a spreadsheet of data from almost any applicant page you're viewing.
The set-up/implementation was fast and we were working with a committed representative through the whole process who still checks in on us to see how things are going.
The contract is truly month-to-month so you don't have to worry about over committing and being stuck with a product that doesn't work for you.
Overall, great value for the money we spend!
Cons
The reporting features on the actual reporting tab are limited, we often pull reports from applicant searches instead to look at the data we are most interested in.
There were a couple of hiccups in the implementation that I thought would have been smoother considering the upfront work on both the Client and TAM's part.
The color scheme for the workflow is a set gradient so that if you have a lot of steps in your workflow it's hard to discern between stages in the desktop tab graphic.
Tracking can be a bit of a challenge when hiring multiple candidates for one role.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing team with full support
Reviewed on 2017/12/06
Great team and excited to see how this ATS morphs as our needs do.
Great team and excited to see how this ATS morphs as our needs do.
Pros
Full service ATS
Easy to configure
Able to section out different companies - staffing agency need
Looks great
Cons
Greater analytics once candidate hits the ATS
Greater analytics of exactly where candidates came from (vs. self identified)
Response from Top Echelon
Hi Cara,
Thanks so much for taking the time to provide this review! It’s been our pleasure helping get your system up-and-running, and we know the service will continue to impress you, as we take feedback like yours very seriously when determining what features will make it into our next release. (You can expect to see releases every few months, and they’re always chock-full of items requested by clients like you.)
For your question on applicant sources, we actually *just* released a new filter for source reporting, which will allow you to do exactly what you’ve asked for, here. We’d love to meet up with you some time soon to talk about what other analytics you’d like to see, so watch for an email form us to set that up.
Thank you again for your review! Happy Holidays!
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to Use
Reviewed on 2020/10/20
Great customer service, fast response.
Great customer service, fast response.
Pros
TAM is user-friendly and easy to use. The reporting features make it easy to search far back and filter as needed. It's great that the job postings are automatically posted on external sites such as Indeed and Glassdoor.
Cons
I think the over website could be updated as it seems outdated. It would be also nice for candidates to be able to create a profile so they can apply for multiple positions at a time without having to apply for each separate.
-
Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2012/09/17
Sure there are many options out there but if you are looking for one that flexible to your needs,...
Sure there are many options out there but if you are looking for one that flexible to your needs, then stop searching. I've found that when ever I've needed something from The Applicant Manager I was able to get it done. The entire program can be customized to how you want it and makes your processes almost effortless. The designers are quick to respond to any requests you may have and a delight to work with.
The Setai is a luxury hotel located in Miami Beach and we quite often have the need to attract the best talent to fill our positions. We recently underwent a change in management and began putting new processes in place. One of the things we had to do was get our recruiting efforts organized immediately. We were using a rigid and non-flexible system in the past and were introduced to The Applicant Manager by one of our consultants. We were allowed a demonstration and took it for a test drive before quickly reaching a decision. Implementation was seamless and linked to our website and social media sites in no time to put us in business. Learning the new system could not have been any easier. After the implementation, tutorials were provided but it did not take long before were were comfortable using The Applicant Manager and well on our way to filling our vacant positions.
Now quite honestly, I would rather use my time doing other things than screening and tracking my applicants. With The Applicant Manager, I am able to set my thresholds and ask the questions to get exactly what I am looking for. Getting status updates or inquiries on which stage of the recruiting process for an applicant is child's play and rejections are effortless. Best of all the applicants are presented with a highly professional image of your organization and love that you take the time to reach out to them, they don't realize how easy The Applicant Manager makes it.
The Applicant Manager makes me look good at what I do!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TAM is the BEST!
Reviewed on 2019/08/09
TAM has been the perfect way to track candidates and add notes, etc. I love that I can pull up...
TAM has been the perfect way to track candidates and add notes, etc. I love that I can pull up applicants and filter them in an excel spreadsheet.
Pros
TAM is so easy to use; it is incredibly user friendly and easy to figure out if you have never used a tracking system.
Cons
Honestly, nothing. Sometimes the "notes" section in the candidate window doesn't work, but that is the only complaint I have.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TAM - Software delivers what it promised!
Reviewed on 2017/09/13
Would recommend this software for any company that needs a simple, easy to use software. Great...
Would recommend this software for any company that needs a simple, easy to use software. Great for smaller to mid size employers.
Pros
* Overall Value
* Great customer service (email and phone)
* Ease of Use
* Regular software updates
* Not too complicated
* Delivered the capabilities it promised
Cons
* Wished they had HRIS software too. Some off the workflows are not intuitive to set up (but that happens with all software).
Response from Top Echelon
Hi Glen,
Thank you so much for taking the time to provide your thoughts on TAM. As a best-of-breed service, we won’t be developing our own HRIS, but we do have partnerships with a couple of excellent HRIS systems (Bamboo and Namely) that can integrate seamlessly with your TAM system.
If you haven’t already, we’ll be more than happy to get this set up for you. Thanks again, and Happy New year, Glenn!
- Industry: Gambling & Casinos
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pros and Cons for on line applications
Reviewed on 2019/08/09
It has been a useful tool to glean the information I need to make an informed choice of applicants.
It has been a useful tool to glean the information I need to make an informed choice of applicants.
Pros
Connectivity to my email for new applicants.
Cons
Sometimes the applicants have difficulty navigating the resume and application. The resume will not download, therefore, I cannot view it.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use for first time user
Reviewed on 2017/12/06
Pros
Great customer service, our product specialist Jerry Su is very good about responding to inquiries and processing requests.
Cons
the confines on user abilities such as a recruiter not being able to close a job and has to have the administrator close it.
Response from Top Echelon
Hi Jasmine,
Thanks so much for taking the time to provide feedback on your TAM experience. When we first saw your review, we reached out to your Admin to make sure you had the necessary permissions enabled to be able to open and close jobs. That had been disabled at their request when we set your system up. Our Admin users have very granular control over which user types have what permissions, and as you’ve now seen, it is very easy to change those up, as needed.
Thank you so much for being a client and for providing your review – Happy New Year from us to you!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I use TAM for hiring of 6-8 temporary full time employees each year.
Reviewed on 2017/09/18
Pros
I like TAM to have everything in one place and evaluate each candidate as we receive the resumes and cover letters.
Cons
I find it difficult when evaluating candidates and moving them to next step to make sure they are in the step that I want them to be in. Would prefer a better system.
Response from Top Echelon
Thank you so much for the brilliant feedback! We'd love to hear more about the difficulty you're experiencing with moving candidates. We may need to further customize your workflow to better-suit your actual processes. We work hard to make sure all aspects of our system are simple, intuitive, and tailored to your needs, so it is our hope that a quick consultation with us will eliminate this issue. We'll reach out to you shortly, but please don't hesitate to give us a call. Thank you again for taking the time to provide your feedback - we so appreciate it!
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great HR software for small companies
Reviewed on 2020/10/26
Customer service is very prompt and the software is very easy to use.
Customer service is very prompt and the software is very easy to use.
Pros
The platform is very user friendly with easy set up.
Cons
Event Triggers is a little cumbersome to understand.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I would recommend TAM
Reviewed on 2019/08/09
Love the electronic Req feature.
Love the electronic Req feature.
Pros
This ATS system is very user friendly, and has almost everything we need.
Cons
That candidates cannot have a log on to check their status.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly & Lot of features!
Reviewed on 2019/08/09
Better communication internally and externally. Keeping track of recruitment and being able to pull...
Better communication internally and externally. Keeping track of recruitment and being able to pull detailed reports.
Pros
TAM is very user friendly. We have gotten great feedback from hiring managers saying how easy it is to navigate!
Cons
It's not really a con, but since we wanted so many things customized, it took a little longer for us to create the perfect platform. (This was an internal process, not really TAM)
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy
Reviewed on 2018/08/01
Pros
Our account manager is very accessible and always assists us when we have questions or want to implement a new process.
Cons
The ease of use could be a little easier. You have to click around a lot to get where you want to go.
Response from Top Echelon
We are so glad you thought enough of us to take the time to post a review - thank you! Thanks also for your feedback on our ease-of-use. As you know, we're very responsive to client feedback, so I'd love to hear more about the specific areas you're thinking of in TAM that might need some improvement. Would you be open to meeting up some time soon? Thank you again for your wonderful review!
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Straight-forward, easy to use, terrific customer service
Reviewed on 2017/04/18
Again, I've had a great experience with TAM. Give them 5 stars for their customer service and...
Again, I've had a great experience with TAM. Give them 5 stars for their customer service and webinars.
Pros
I've found TAM to be straight-forward and easy-to-use. We use it for position posting and applicant tracking, so I can't speak to the reporting or data features. The customizable tables make sorting easy. Prescreening question options are thoughtful. It's very easy to train our managers on. A huge plus for us is TAM's customer service. As a newbie to HR and applicant tracking systems, I call them a lot and they are always nice, knowledgeable, very helpful.
Cons
You need to always preview job postings -- the formatting doesn't always translate from the position page to the career page.
- Industry: Management Consulting
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Approximately 1 year using TAM for input of resumes
Reviewed on 2016/08/19
Pros
Affordable price for the quality of the applicant tracking system. Provides more than I need, which is input of candidates and notation of conversations and submittal process. Vendor is very attentive to questions regarding the use of the product and updates to the product to continually improve user experience.
Cons
Have had an issue posting job opening to the home page of LinkedIn. Was told it may have to do with contact information I provided in the posting. But that is not the issue. Might still be my execution of the posting and not the limitation of the product. Yet to be determined.
Response from Top Echelon
Thank you Steve for your review of TAM! I just wanted you to know that a member of our support team will be contacting you to see how we can help resolve the issue with your LinkedIn posting. If you need any help in the future, please feel free to give a shout to our support team.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall nice product
Reviewed on 2017/06/21
Pros
It's great and easy to use. Love the posting automatically to certain sites. Information is easy to store for historical purpose
Cons
Don't like that their isn't a better system to pulling out internal candidates. I've experienced different systems that have made an icon next to an internal candidate.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fans of TAM
Reviewed on 2017/05/12
Pros
Logical flow. User friendly. Support is fabulous. The training webinars are great. Customer Service is quick to answer questions and solve problems!
- Industry: Primary/Secondary Education
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tech Support!
Reviewed on 2017/07/20
Pros
Great customer service and tech support. Will help solve any issues within hours. Jerry and the TAM staff are great!
Cons
There are limitations to certain customize-able features. The layout of the general application isn't customize-able at all.
- Industry: Law Practice
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 2019/08/09
Nice flow, easy to train people how to use. Data can be found quickly.
Nice flow, easy to train people how to use. Data can be found quickly.
Pros
Easy to navigate thru the system. Nice job developers.
Cons
Nothing has frustrated me yet. Nice job developers.
- Industry: Management Consulting
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TAM helped us move to the next level.
Reviewed on 2016/06/23
Pros
Easy to use, not cumbersome, and with the excellent training and support we got up and running very quickly.
Cons
It's pretty bare bones, but it's cost effective. I think the navigation could have fewer steps.
Response from Top Echelon
Dear Mimi,
Thank you so much for the wonderful review. The recognition that you gave us is very much appreciated by our team!
I saw that you described TAM as being “bare bones”. Are there any particular features that you are looking for that would show you the full capabilities of TAM? Our goal is to provide a very “simple/clean” interface so that our users and their applicants have an effortless experience. However, TAM itself does offer a very wide feature set. Because each setup is custom to meet specific client needs, please let me or our support team know if there is anything that we can do to show you how TAM can further improve your recruiting experience.
Edna
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing IT Support
Reviewed on 2019/11/22
[SENSITIVE CONTENT HIDDEN] has been nothing short of amazing helping our company transition to a...
[SENSITIVE CONTENT HIDDEN] has been nothing short of amazing helping our company transition to a new ATS. Amazing!!
Pros
It offers everything I need in reporting.
Cons
I'm just getting started, so we will see. Everything to this point aligns well with our needs.
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TAM is the greatest thing since sliced bread.
Reviewed on 2017/08/21
Pros
TAM is officially my favorite ATS out of all the systems I have used over the course of my career.
A few things in particular: I love the dashboard, and how easy it is to see where I am in all searches every step of the way. Creating templates for emails is so easy. I love the prescreen form options. I love the bulk update option for status/fail. Also... it's so inexpensive.
Implementation was so smooth. I particularly appreciate that I didn’t have to deal with 50 different people - discovery, implementation and training has all been the same person! The entire experience has felt very personalized.
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Seemless experience
Reviewed on 2017/07/20
Pros
easy to use, great customer support when questions arise, seems to integrate well with job boards/sources
Cons
Its pretty basic, which makes it easy to use but does lack the bells and whistles of other ATS I've used
- Industry: Construction
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The Applicant Manager
Reviewed on 2015/01/20
Pros
It's very easy to use on the applicant side. Their customer service has been great, they are always there to answer questions I have, and they give monthly webinars that help explain different parts of the software.
Cons
They are still a developing software, which has both pros and cons, but for the most part, I have experienced the con side of it. I don't think they have fully reached their potential, and there are items that I wish it had. For example, they still haven't integrated with Monster job posting, and they said that was going to be done months ago. The integration would be great but not having it is not really the issue; it's just the fact they keep saying they are going to do it "soon."
- Industry: Hospitality
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect solution for our needs
Reviewed on 2014/09/26
Pros
It's very easy to use and administer. The workflow process to move through applications/resumes is very easy to learn and allows you to efficiently screen applicants to find the best candidates. The ability to take notes, email through the system and assign candidates to different jobs/managers are powerful tools as well. The training and support provided by TAM are top-notch.
Cons
We have a very slow satellite internet connection, so while not the fault of TAM, it does take a little while to load screens and make changes. Once we upgrade our internet connection to a higher bandwidth, this problem will disappear. It's simply the nature of using online or cloud-based applications.