Mojo Helpdesk Reviews

Simple web based work order system

Outstanding, inexpensive help desk software. Meets our needs.

IT administration.

No doubt, Mojo Helpdesk has helped us organise what we need to do. But it can be frustrating to use because it takes ages to find a specific ticket in the system.

I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to. I need to see, for example, all tickets assigned yesterday by Alice to support staff Bob, ORDER BY date submitted.

The search returns results in a non-intuitive order. I would suggest by date submitted, but then the user should be able to order by by queue, date, submitted by, etc.

I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up.

When someone selects "urgent" or "emergency" there should be a popup that says, "Is this really urgent or are you being an asshole?" It could make the whole screen blink yellow and purple, maybe that would wake people up.

Other than that last paragraph it would be great to see those changes.

Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing.

Tech Support is great to work with as well. Very friendly and had my problem solved in no time.

Easy to set up and use, the product filled my need for a straightforward help desk ticketing product for a subset of clients, and the consultants who handle them. Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.

Not full 5 stars because of 2 main things:

1. An Android App is urgently needed.
2. Some settings are very difficult to find, a more simplified way to reach settings is also needed.

Good product overall.

The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.

Organization and ease of reporting the quantity of work being completed on a regular basis.

MOJO Helpdesk has helped us streamline our order fulfillment process by allowing both our sales team and operations team to have a single location to submit, view, and communicate on orders. The ability to see order process in real time and receive instantaneous feed back on that order or to receive conformation of completion of an order has allowed each department to operate more efficiently. Sales reps now don't have to worry about where their orders are in the process, they can track their orders from the the moment of submission to completion. The operations department now can organize order request based upon date submission, rep or urgency. Plus with with the open access form of MOJO Helpdesk the work load can be monitored and evenly distributed among all the operations reps. MOJO Helpdesk has helped organize what was a tedious process while providing a sense of order and clarity.

The availability of numerous options when obtaining ticket details is fascinating!

I was given the task of vetting out and ultimately finding a software system that would meet a good sized list of criteria set forth by our IT department and Senior Leadership. After reviewing multiple (20+) products, the search was narrowed down to 2. Due to the ease of use and affordability, Mojo won as a no brainer.
Initially learning the back end set up to a bit, but Jill was a huge help to me in that department. And there are some functions that would be helpful to our organization if it were customizable, but overall it really meets our needs.
We now have approximately 500 users at any given time using our helpdesk and it has been met with very positive feedback.
I would surely recommend!

We have a small, 3-person Web Department which services hundreds of customers throughout our University and needed a solution to help us keep tasks prioritized and documented. After using Mojo Helpdesk for about five years, we have had no complaints as to functionality or availability. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you.

We needed a way to track calls, but not in the "every caller is a user" help desk way. I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk. They helped us configure it to our specifications, showed us how to use it, and we went on from there without looking back. The service is inexpensive and easy to use.

Prompt response to our query even though its not a critical.

This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task.

We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one.

One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need.

We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work.

One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information.

Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question.

A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great.

But overall, Mojo Helpdesk has helped us track our projects more efficiently.