Microsoft 365

4.6 (13,802)
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Cloud collaboration and file sharing application suite

Overall rating

4.6 /5
(13,802)
Value for Money
4.3/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.3/5

95%
recommended this app
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13802 Reviews

Manuel
Manuel
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good enough overall, but expensive and complicated management

Reviewed on 2024/05/24

Improving the search feature would indeed be a significant enhancement. For administrators,...

Improving the search feature would indeed be a significant enhancement. For administrators, maintaining an orderly structure with clear and stable admin panels is crucial. It streamlines their tasks and ensures efficient management.

Pros

The tool’s integration with data and information management is excellent. As a leader, it’s easy to use because you’ve been using it for many, many years, and everyone else uses it too.

Cons

For administrators, it’s a nightmare. Every month, M365 developers change dashboards and configuration panel, names and locations. It’s common to find two versions (old and new) with different features, options, names, and locations.

Alternatives Considered

Google Workspace

Reasons for Choosing Microsoft 365

Moving all of that to the cloud makes every task easier and more efficient (not cheaper)

Reasons for Switching to Microsoft 365

Having more features and widespread adoption make Microsoft 365 (M365) a powerful tool. The ease of sharing information without encountering problems is a significant advantage. Additionally, the emphasis on security plays a crucial role in decision-making. A secure and efficient platform is essential for any organization.
Brent
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Microsoft 365 - Great for 261

Reviewed on 2024/12/10

365 was a mainstay in my office work for 6 years. It worked well and utilized the cloud wonderfully,...

365 was a mainstay in my office work for 6 years. It worked well and utilized the cloud wonderfully, but it stagnated over time. Outside of excel, it seemed as though other programs offered better solutions.

Pros

We initially chose this as it was a cloud-based solution and it was the standard. We liked the compatibility with legacy files, the affordability, the storage, and the ease of working with the system.

Cons

It had some clunky elements and eventually, the products just didn't innovate enough.

Michael
Overall rating
  • Industry: Individual & Family Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

My personal experience with Microsoft 365 Essentials

Reviewed on 2024/11/15

Love having access to word, excel, and spread sheet at my finger tips

Love having access to word, excel, and spread sheet at my finger tips

Pros

Nice to have because, having the different tools make it a all in one stop shop for my immediate software needs

Cons

I use Google predominantly but when I check my Microsoft email I have to login through Microsoft edge too often. Until I clearly understand the simplicity of the process currently it's a nuisance

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft 365 is a great productivity solution

Reviewed on 2024/10/18

Generally my experience has been very good, both as a user and as a service provider deploying the...

Generally my experience has been very good, both as a user and as a service provider deploying the solution for end users.

Pros

Availability- wherever I am, I can do an install for a user without having to search for versions of installers

Cons

Service outages for online components like Exchange Online or OneDrive

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

Most businesses run on Microsoft in our experience. It is much more comfortable for end users from a productivity and continuity standpoint.
William
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essencial platform for daily work and personal use

Reviewed on 2024/12/23

Overall, my experience with Microsoft 365 has been great. It's easy to use, keeps everything...

Overall, my experience with Microsoft 365 has been great. It's easy to use, keeps everything organized, and is perfect for collaboration.

Pros

I like how Microsoft 365 keeps everything in one place from Word, Excel, Teams and makes it easy to access and collaborate on documents from anywhere.

Cons

I find the occasional updates and changes to the interface a bit disruptive.

James
Overall rating
  • Industry: Animation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jimmy Talks Microsoft 365 Review

Reviewed on 2024/12/05

Microsoft 365 software is the best pretty easy to use words a little bit tougher than it should be...

Microsoft 365 software is the best pretty easy to use words a little bit tougher than it should be but it's easy once you get it

Pros

Word Outlook Windows defender the way it connects all my devices with Windows 10 and 11 antivirus Bing is ok Microsoft 365 is the bomb

Cons

I don't know if bing is part of it I like it the least sorry

Kaitlin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Just like Office

Reviewed on 2024/12/02

It's a lot like the traditional office apps we know from Microsoft Office from the 90s and early...

It's a lot like the traditional office apps we know from Microsoft Office from the 90s and early 2000s. The familiar functionality can be helpful. The cloud-based version is sometimes more buggy and error-prone than the desktop version. In all, it does work, and when you need to get some office stuff done you can use it to generally accomplish what you need.

Pros

I do like the variety of other, non-traditional apps (apps other than the office suite apps like Word, Excel, etc.), like the whiteboard app -- it's helpful for brainstorming and has a lot of drag and drop charts, sticky notes, and mindmapping tools.

I also like that you can install desktop versions of the apps to Mac and Windows so you can take them offline.

Cons

The comments and changes tracking is less intuitive on Microsoft 365 than on Google Docs. If you don't set change tracking, it's hard to go back to a previous version or see what's changed.

Microsoft 365 subscriptions charge for the same service that was available with Google Docs for free, which means not a lot of my clients and colleagues use Microsoft 365, making using it less compatible with what everyone else is using.

Kevin
Overall rating
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Product with an Occasional Minor Annoyance

Reviewed on 2024/12/18

Microsoft 365 is a great addition to any company. Their collaboration tools are great, they have...

Microsoft 365 is a great addition to any company. Their collaboration tools are great, they have apps for pretty much any operating system, but, if your operating system somehow doesn't have Microsoft 365 apps, it can also be used via the web. However, there is one small setback that can get annoying. Sometimes, Microsoft updates one of the apps, and pretty much forces the upgrade to the new app. The new apps often have major differences that, for less tech savvy users, can take sometimes take a while to get used to.

Pros

Microsoft 365 has great collaboration tools, cross-platform support, regular updates, security, and offline access.

Cons

Microsoft 365 has some apps that update sometimes, and they are completely different from how they were, making it hard to get used to them sometimes.

Carly
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft 365 - everything you need

Reviewed on 2024/11/30

Microsoft 365 offers a comprehensive set of apps for our office, its integration with OneDrive and...

Microsoft 365 offers a comprehensive set of apps for our office, its integration with OneDrive and SharePoint gives us great collaboration options for increased productivity and save some time.

Pros

The best feature for us is the cloud integration as it offers secure storage for our documents and allows us to collaborate faster and better. The synchronization between the devices is very fast, almost instantly, ensuring uninterrupted workflows between us. Also Microsoft 365 apps are available on all devices, Windows, macOS, smartphones and even web-based.

Cons

Mobiles apps are not for productivity as is a little hard work on, they are only for viewing purpose only.

Kirti
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All rounder application suite from microsoft

Reviewed on 2024/12/04

Most of the applications under Microsoft 365 comes bundled with the standard license .There just...

Most of the applications under Microsoft 365 comes bundled with the standard license .There just too many products under the suite the most used ones by me are excel ,ppt and outlook

Pros

Microsoft 365 offers a bunch of highly usable products such as excel ,word, powerpoint presentation,outlook under the standard license.There are almost every type of application under office 365 suite for every type of use case you might across in your daily word like spread sheet, visualization, presentation, event scheduling etc

Cons

Microsoft 365 is an all round package and has an application for all my business needs .So no issue with Microsoft 365

Shaun
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft 365

Reviewed on 2024/09/17

During the time I used Microsoft 365, I felt I needed the advanced features and application...

During the time I used Microsoft 365, I felt I needed the advanced features and application offerings that it provided. However, in hindsight, I can see that, apart from Microsoft's continued dominance in its office application products, other software companies can equal what Microsoft offers.

Pros

Once the administration side has been navigated and Microsoft 365 is installed correctly, it is an excellent product and allows you to work on and collaborate on a very wide variety of projects.

Cons

Microsoft 365 has a steep learning curve to navigate with user setup and account control. Support is available. However, support staff tend to talk down to you and don't tolerate non-initiated Microsoft users easily.

Sagan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ease of use is worth the premium

Reviewed on 2024/08/21

So far I've been very pleased with using it. I use multiple iterations for work and have always...

So far I've been very pleased with using it. I use multiple iterations for work and have always felt like I can produce a high quality product very quickly. It doesn't ever feel cookie cutter.

Pros

Everything is very streamlined. If you have ever had basic fundamental knowledge of using any type of software like it (i.e. Word, Excel, or something akin to it) you can easily work through and make a quality document. Much more so than the competitors produced by google and apple

Cons

Sometimes, it will get in it's own way with formatting. Especially with powerpoint and word

Nicolas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One account, many tools

Reviewed on 2024/10/16

Use of Microsoft 365, previously named Office 365 for several years for my company and my customers.

Use of Microsoft 365, previously named Office 365 for several years for my company and my customers.

Pros

Microsoft quality. Lots of tools could be accessed with one account and so management is simplified (but a litlle hurt)

Cons

Maybe too many tools and so it's not easy to fully manage all of them

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

easy to manage, easy to configure on customers hardaware
Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful Productivity Anywhere

Reviewed on 2024/08/13

I have had a great experience being able to be productive by having the flexibility to use tools on...

I have had a great experience being able to be productive by having the flexibility to use tools on the go and at various locations.

Pros

I like that I can be productive and have access to powerful tools anywhere there's an internet connection.

Cons

Sometimes it can get confusing for people to navigate the menus.

Megan
Megan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft 365 the Powerhouse of my Business

Reviewed on 2024/03/20

I have nothing but great things to say about Microsoft 365. Once I leaned how to navigate it, and...

I have nothing but great things to say about Microsoft 365. Once I leaned how to navigate it, and operate all of programs I feel in love.

Pros

I love the entire program, it is reasonably priced, safe, efficient, and a stand alone workhorse. I feel it is one of the best products Microsoft office has ever created

Cons

The Excell program it a bit tedious to operate, but once you get the hang of it, it becomes your go to program for all your accounting, and clinic list needs.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

I opted for Microsoft 365 because of the safety features, and it offered everything that I needed in one program instead of multiple applications.
Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great all-in-one suite of applications

Reviewed on 2024/10/22

All office 365 apps are well connected and easy to share information and workflows

All office 365 apps are well connected and easy to share information and workflows

Pros

Great cross app integration and easy to setup

Cons

Expensive and lack of integration with non Microsoft applications

Meegan
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Must-Have Software!

Reviewed on 2024/10/07

My overall experience with Microsoft 365 has been positive. The software is great for single or...

My overall experience with Microsoft 365 has been positive. The software is great for single or multiple users. It's a must-have for teachers and students. Instead of having multiple programs installed on your PC, Microsoft 365 gives you everything in one package.

Pros

I have been using Microsoft 365 for the past 5 or so years. It's a great program that includes Word, PowerPoint, Excel, and so many more. I like that I'm not required to download each program within 365 on my PC. If you're low on storage space, this is exactly what you need. As long as you have an internet browser, you can access everything Microsoft 365 provides. I also like that you can download 365 on multiple PCs with one account. If you use multiple devices, you don't have to buy a subscription for each one. Microsoft 365 also automatically saves your work in case you lose power or the internet. You can easily start a project on one device and pick right up on another. I like the ability to share your work and allow others to make changes or add to your project. This is great for teachers. If a student is working on an assignment, the teacher can view what they are working on and give them comments in real-time.

Cons

I have been using Microsoft 365 for a few years now and I have never had any problems. Everything has worked flawlessly.

Pragnesh
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Microsoft 365 cloud based software

Reviewed on 2024/05/24

Overall a great product to use and the MS Office been transformed to Microsoft 365 has made the...

Overall a great product to use and the MS Office been transformed to Microsoft 365 has made the product a great fit when all applications are becoming cloud based products.

Pros

The best thing I like out Microsoft 365 is we can use our login ID on any computer in this world to access out subscriptions. This feature has enabled me to change laptops on demand and I am no longer dependent on 1 laptop.

Cons

Microsoft 365 works best on Windows OS based laptop. When I use Apple Mac or an Android Phone, some of the features of MS 365 doesn't work as expected.

Farheen
Overall rating
  • Industry: Maritime
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The need of every computer - MS 365

Reviewed on 2024/10/01

Powerful suite of applications that have become a must in every house and organization.

Powerful suite of applications that have become a must in every house and organization.

Pros

Everything about this suite of applications is great. Depending on what you are looking for the powerful apps can make life easy and productive with a cool collaboration and web/mobile versions.

Cons

Some options are hidden and not so easy to find/use and Outlook has lost some great features that it had previously.

CK
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lots of native integrations

Reviewed on 2024/05/27

Pros

When you switch to 365, you quickly get to learn that they are not individual products, but a family of products that intertwine with each other, and your data connect and flow seamlessly across. Not only do they integrate natively with other Microsoft products, but there are countless 3rd party integrations. Also, your data and functionality are available regardless of platform and in real-time.

On top of that, their support is top-notch notch from discovery to implementation to deployment to post-production help. They have a rich product roadmap that constantly provides new features along with fixes.

Cons

Because of the rich feature landscape, you can easily miss out on some very powerful tools and functionality unless you read documentation or get to learn from others. It's often not easy or impossible to bubble up the niche features and make them available for frequent use. Certain workflows can't be automated or made available through shortcuts.

Dana
Overall rating
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The #1 Multi-Project Software

Reviewed on 2024/09/10

I've been using Microsoft 365 since everything was integrated as one and its helped me with the...

I've been using Microsoft 365 since everything was integrated as one and its helped me with the completion of my projects.

Pros

Very user friendly products. Easy to use and reliable for years.

Cons

As good as the product is- it is an expensive service. But definitely worth the cost.

Margaret
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Valuable Business Resource Like No Other!

Reviewed on 2024/09/16

It has helped me to increase my income through writing books and articles, selling book trailer...

It has helped me to increase my income through writing books and articles, selling book trailer videos I create with PowerPoint, cutting graphics, helping me create pages and marketing for my art website, and keeping tract of spending and income.

Pros

Having the ability to use multiple softwares from the purchase of just one product. I have multiple businesses, including helping my husband with real estate, so having Word, PowerPoint and Exel and other Microsoft 365 softwares at my disposal has been a great convenience.

Cons

It is a subscription so I must pay yearly for it.

Scott
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Poor Customer Service

Reviewed on 2024/09/21

Microsoft 365 is fine but the support is not. I have spent many hours over several days to solve...

Microsoft 365 is fine but the support is not. I have spent many hours over several days to solve one little important thing so I can use Microsoft 365, to no avail.
I am sure I am not the only one, just probably the one who stepped up to use the review in hopes of getting some customer support.

Pros

I would use it a lot if I could get a customer service person to contact me back so I can.

Cons

Customer support is rated 0 because there is none. They need to try contacting themselves and see all the hoops they must go through and never get to talk to someone. You cannot even leave a message at the only available phone number. After listening to the long message, it disconnects. Then when you call back it knows your message, refers you to the website, and disconnects you, every time thereafter. The subscription(s) problems I have cannot be resolved online. The only way this review will be revoked by me is a customer service human being emails me the information so either I can call them or I can email them back my phone number so they can call me.

Nikita
Nikita
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The Microsoft Suite

Reviewed on 2024/07/15

Pros

It has all one organization can need in one place.

Many tools such as Teams, sharepoint, spreadsheets, power BI, are deeply interconnected and some features can be used only in combination.

Great and deep permission settings, per each environment as well.

Cons

The organization would have to adhere to Microsoft way of life, with some IT compromises along the way.

Upkeep of the system depends on internal capacity and proper initial setup is valuable for continuous hassle-free living.

Updates are sudden and cannot be skipped, deployments are not the quickest.

Jerad
Jerad
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best of not used on mobile

Reviewed on 2024/09/16

Overall, even though the mobile version of Microsoft 365 still needs a lot of work, I am extremely...

Overall, even though the mobile version of Microsoft 365 still needs a lot of work, I am extremely satisfied with my experience.

Pros

I like being able to use each and every program that's included in Microsoft 365 from Microsoft word to Excel, PDF, etc.

Cons

What I like least is Microsoft 365 is easier to use if you're running the programs on a laptop or desktop. Microsoft 365 for mobile isn't as convenient or easy as it is for laptop or desktop.