Vision Helpdesk Reviews
Vision Helpdesk
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37 Reviews
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best software for managing the various internet based customer interaction channels
Reviewed on 2018/05/25
Talking to customers using Facebook, Twitter and other platforms is faster
Talking to customers using Facebook, Twitter and other platforms is faster
Pros
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Powerful Helpdesk Software For Growing Business
Reviewed on 2024/12/19
Pros
I like that offering support to our customers is easy with Vision Helpdesk.
I like the plenty of customization options.
The solution is easy to deploy and use.
Cons
Vision Helpdesk has been awesome. No dislikes.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Pretty good app for managing tickets
Reviewed on 2018/07/10
Pros
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very user friendly
Reviewed on 2024/12/26
Value for money with a lot of features and easy to implement
Value for money with a lot of features and easy to implement
Pros
1. Enables very high level of customer engagement and ownership.
2, Very user friendly and is easy on your pocket
3. Has a lot of features and user friendly.
Cons
1. The Forums page is very complex and is not easy to use.
2. Not very compatible with all the social media platforms
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding Customer Support with Vision Helpdesk
Reviewed on 2023/03/09
I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer...
I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.
Pros
Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.
Cons
The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.
- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Imperative Solution for Ideal Customer Help
Reviewed on 2024/05/06
Pros
Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.
Cons
Vision Helpdesk is apprehensive and collective, making communication straightforward.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly Helpdesk software and live chat
Reviewed on 2022/08/19
Overall its awesome software with lots of features and user friendly GUI. Support staff is also...
Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool
Pros
Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.
Cons
Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vision HelpDesk Customer Support tools is super fast and simple to use
Reviewed on 2022/05/18
WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool...
WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.
Pros
Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.
Cons
Nothing quit serious to worry about. Using it for more than 10 years now.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vision helpdesk is simple but effective customer support tool for my business
Reviewed on 2022/08/11
I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few...
I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.
Pros
Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.
Cons
Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
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Review Source
Overall rating
Excellent Help Desk software with wonderful features.
Reviewed on 2014/10/10
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Pros
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Cons
Till today I didn't find out any.
- Industry: Chemicals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome service desk software with Live chat
Reviewed on 2022/05/24
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
Pros
ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.
Cons
Some flexibility with dashboard and admin reports.
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vision Helpdesk Trial
Reviewed on 2021/01/20
I am able to have a single point of contact with the users beyond just an email addresses. It...
I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Pros
I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.
Cons
So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
Alternatives Considered
ManageEngine ServiceDesk PlusReasons for Switching to Vision Helpdesk
Simplicity and met our needs.- Industry: Museums & Institutions
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vision Help Desk Review
Reviewed on 2019/08/30
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pros
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Cons
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
Switched From
Spiceworks Cloud Help Desk-
Review Source
Overall rating
- Ease of Use
- Customer Support
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Reviewed on 2010/01/21
Overall We Highly Recommend Vision Helpdesk!!
Overall We Highly Recommend Vision Helpdesk!!
Pros
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
They offer Anti-Spam Feature which is huge plus.
Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.
Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Cons
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Vision tool helps to achieve your management goals
Reviewed on 2021/10/22
It was helpful to arrange, plan, execute and validate my helpdesk tasks.
It was helpful to arrange, plan, execute and validate my helpdesk tasks.
Pros
Easy to use, easy integration with other platforms
Cons
Sometimes the system stability can failed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
VHD tool & team has been instrumental for one of our significant client business.
Reviewed on 2017/09/19
Pros
Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.
Cons
some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.
Response from Vision Helpdesk
Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product and would recommend
Reviewed on 2016/06/27
You can customize it to fit your individual and company needs. You can add your company logo and...
You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.
Pros
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
Cons
The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.
- Industry: Health, Wellness & Fitness
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy Setup, Intuitive GUI
Reviewed on 2017/03/31
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and...
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward.
The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy.
The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations.
The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.
Pros
Easy Setup, Clean and Intuitive GUI. Good features.
Cons
I was not able to locate a quick-start guide, but it will help on the initial configuration.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good system - easy in use
Reviewed on 2016/06/18
The experience of the Helpdesk is very good. We use this system to help young people, children...
The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.
Pros
The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!
Cons
The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.
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Review Source
Overall rating
Reviewed on 2017/10/11
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Review Source
Overall rating
- Ease of Use
- Customer Support
Effective, Easy - just great!
Reviewed on 2015/12/29
Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With...
Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Response from Vision Helpdesk
Thank you Valentin, We are glad to know Vision Helpdesk is best suited for your support operations. Happy New Year :)
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
My Look On Vision Help Desk
Reviewed on 2016/04/25
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers...
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!
Pros
- Easy to use
- Clean interface
- Everything you need is at the tip of your fingers!
- I love how they send you an email when someone submits a ticket!
Cons
- I had a few issues while installing but support team solved that pretty quickly.
Other than that I have nothing bad to say about this software!
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Review Source
Overall rating
Best Helpdesk with affordable prices
Reviewed on 2013/02/08
Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk...
Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs.
Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
- Industry: Automotive
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Review Source
Overall rating
Affordable Helpdesk Solution with all the fruit of the big players,
Reviewed on 2014/08/26
After piloting over 8 of the most reputable help desk providers we settled with Vision.
They...
After piloting over 8 of the most reputable help desk providers we settled with Vision.
They provide all the functionality of the larger Help Desk providers at an affordable cost.
Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.
Pros
Fully featured
Affordable
Great client support.
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Review Source
Overall rating
Their chat support team is great
Reviewed on 2013/11/22
They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky...
They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!
Pros
Chat support is great! They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!
Pricing is also good (It's not per agent/monthly) - great for small teams on budget.
Cons
Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat.
