Vision Helpdesk Reviews

Excellent Help Desk software with wonderful features.

Reviewed on 2014/10/10

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Outstanding Customer Support with Vision Helpdesk

Reviewed on 2023/03/09

I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.

Pretty good app for managing tickets

Reviewed on 2018/07/10

Vision HelpDesk Customer Support tools is super fast and simple to use

Reviewed on 2022/05/18

WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Vision Help Desk Review

Reviewed on 2019/08/30

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision Helpdesk Trial

Reviewed on 2021/01/20

I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Vision helpdesk is simple but effective customer support tool for my business

Reviewed on 2022/08/11

I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.

Awesome service desk software with Live chat

Reviewed on 2022/05/24

Awesome experience with Vision Helpdesk and support from the team is also very quick and good.

Best software for managing the various internet based customer interaction channels

Reviewed on 2018/05/25

Talking to customers using Facebook, Twitter and other platforms is faster

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Reviewed on 2010/01/21

Overall We Highly Recommend Vision Helpdesk!!

VHD tool & team has been instrumental for one of our significant client business.

Reviewed on 2017/09/19

Easy Setup, Intuitive GUI

Reviewed on 2017/03/31

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward.

The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy.

The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations.

The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.

Great product and would recommend

Reviewed on 2016/06/27

You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.

Good system - easy in use

Reviewed on 2016/06/18

The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.

Vision tool helps to achieve your management goals

Reviewed on 2021/10/22

It was helpful to arrange, plan, execute and validate my helpdesk tasks.

Effective, Easy - just great!

Reviewed on 2015/12/29

Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Best Helpdesk with affordable prices

Reviewed on 2013/02/08

Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs.

Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query.

We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.

Vision Helpdesk

Reviewed on 2017/04/10

Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing

Their chat support team is great

Reviewed on 2013/11/22

They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!

Awesome Software and Support

Reviewed on 2016/03/15

Simplicity, Design, Features is what sets Vison Helpdesk apart !
Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is a great product!

Vision Helpdesk A breath of fresh air!

Reviewed on 2016/03/18

The solution offered by Vision helpdesk definitely meet the requirements of the institution. Upon testing the product, we honestly think that the modern and technical design is great and also very flexible.
Pros:
Intuitive ticket and problem linking
Flexible staff and admin role setup
Granular user permissions
Excellent data-rich reporting tool
Awesome automation and workflow
Robust and dynamic team and department designation
Feature-rich
Great customer service support
Cons: As of now, NONE

Vision Help desk is the best Help desk Software we have used in past 13 years...

Reviewed on 2015/09/02

We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier. Blabby feature has help staff knowledge sharing. Using Vision helpdesk since 2010 and it has improve alot all this year.. good product highly recommended for customer support software requirement.

My Look On Vision Help Desk

Reviewed on 2016/04/25

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!

Non-Profit Friendly

Reviewed on 2016/06/24

Greatly appreciate the free non-profit version. We are a social services agency and the software helps keep us on track so we can serve our clients.

Affordable Helpdesk Solution with all the fruit of the big players,

Reviewed on 2014/08/26

After piloting over 8 of the most reputable help desk providers we settled with Vision.
They provide all the functionality of the larger Help Desk providers at an affordable cost.
Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.