Device Magic Reviews

Device Magic has streamlined our inspections and allow us to get our reports to our customers quickly with minimal back office administrative work.

I would love to be able to fill out forms that our technicians missed or need to re-submit from the back office instead of requiring a new user for this.

It was something we bought but it did not work out for us and we tried to cancel

Nobody would let us cancel (we were a couple weeks out of the cancel period)

Easy to use.
Easy to train users.
Versatile.
Excellent traceability of entries.

Some of the field options require an in-depth knowledge of how they work - the on-line guidance is often not brilliant. This is a pity, because when you master them you realise what you have been missing.

I really like the fact that the role of administrator is very easy to operate and edit, from the forms and catalogs that are added to the selection components.

I do not like that it does not support different languages, only English, and that is very limiting for users who do not master it. And I do not like at all that it is not possible to edit the data once it was sent to the server. I think that for the price that is being paid annually, the application should have that option.

Easy to set up and edit a form. Simple and intuitive to use in the field. Good feature set

It has had some bugs recently that have impacted end users. Need to have a better computer / browser interface to manage and view reports from the field.

I love the user interface for creating our own forms. We've created an incredibly complex form, where only certain sections even show based on the answers to previous questions. The interface on the field collection time is great too, and keeps getting better.

We would like the ability to add multiple images at the same time, instead of one at a time. We have to go outside the app to the google drive app to do this. They tell me it's on their roadmap however. Also the user interface for dispatching app is functional, but difficult to use versus the form building tools. Presumably improving the is on the road map as well.

We fill in a lot of information for checking ratings of vehicles in excel and then send the information to device magic so that we don't run the risk of making mistakes because we are doing the same thing over and over.
I can also get my clients to sign up for a free account and add me as the email recipient so the data always comes in the same format.

The vba content in the help is very limited so for someone like myself who is self taught it can be a challenge.

The best feature about the software is that you can have multiple submission data stores, which gives great flexibility for storing data as well as interpreting the submitted information. The mobile app has a great interface and is very useful in the field .

I least liked about the software was that pricing went up after the initial offer. I do understand that new features and updates were given commensurate with the price increase.

Very easy to configure new forms, adapt existing forms for new uses. Very easy to streamline workflows for capturing data from mobile users

Some of the best features require an enterprise license, this is worth the money but would be better if there was a lower tier with some of them included.

Creating simple forms is so simple, anyone can do the basics. Because it is so customizable, we use it for all sorts of reporting. Its versatility is the key to this app.

Google "Live" resources. In the ~2 years we have been using this feature they have never consistently updated. At its best it took almost a full day to see the changes and most of the time I cannot even force a sync. Customer service has tried helping multiple times.

I do not like that you cannot edit something after its been sent (and it save in the system). I wish we could fill out forms on the computer.

Flexibility of the program and the power of the program.

Per device pricing.
Desktop Forms is a separate item.
Form access without change causes a version number change and data is then recorded in a new tab.

Easy to use and setup. It opened the doors to fast and easy data collection from workers in the field that only use a tablet or phone for their jobs. Help adoption rate of other software.

Not fully developed with Salesforce. Multi select list do not work with Salesforce. Objects that have a one-to-many relationship (i.e. Subforms/Repeat Group do not work with sales force. For example I create a new account and have a Subform/Repeat Groups for contacts. Because it's only a one direction connection. The related data or sub data will not be created or connected to their parent.

Great user friendly product but needs better reporting on the backend. Also has good customer support.

Way overpriced already and now you are raising the price. We will start looking for alternatives. Also needs alerts and reporting improved.

We used Device Magic for signing forms and contracts in the field in Kenya. For auditing purposes on loans we needed signatures, photos and GPS coordinates. Only Device magic can do this

You have to pay for each additional user which costs and can add up. Naming the app Forms and the company Device Magic confused our staff sometimes, too.

Power and flexibility in form design and functionality. Form Submission Distribution to backend databases and email notifications is excellent. Speed and reliability. Tech support always very responsive.

Only the licensing model. We have some devices that we only need to use a few times per year to submit data but need to pay for full license for every device.

The versatility of the product. It can be tailored to almost any operational processes and has been extremely easy to implemnt into our current process

There are a few higher level capabilities that dont exist. Nothing that impedes work but could make it faster. However Device Magic are happy to listen to recommendations and take on board suggestions

Super easy to get up and running.
Easy to make modifications on the fly.
Fast customer service response.

Dispatch and computer entry only available at higher subscription $$

It is stylish, modern and reliable. I am pleased with the customisation of the app and including the company's logo.

I think the system works very well. Sometimes the GPS can be slightly off but it is still reliable.