Grasshopper Reviews

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345 Reviews

- Industry: Environmental Services
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Virtual Phone!
Reviewed on 2018/05/18
Pros
I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system!
Cons
On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-)
Response from GoTo
We love the title of your review Rian! Thanks for the thoughtful review. Happy to hear Grasshopper has been such an easy switch for you.

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SO much better than Google Voice.
Reviewed on 2018/08/21
Pros
Grasshopper has been exactly what I needed. I wanted a company phone number, but I didn't want to carry around a 2nd phone or install a landline like it's 1997. I have virtual administrators who handle my customer service, and I will often need to switch the prioritization of who should receive calls first in the queue. Grasshopper solves all that with some pretty great software. The queue function, voicemail, and SMS alone are great. There are other features too that I haven't even gotten around to setting up yet.
Cons
Occasionally it has its bugs. The app isn't perfect, it's like maybe a 7/10 in terms of speed and reliability. I often get double notifications for one thing. Sometimes calls don't come through but it can't be replicated, and we recently had some login issues. Overall it's still quite good and I don't intend on switching, but it still has some things to work out before I would preach it to my friends.
Response from GoTo
Thanks for your review Jaron! We're always working on improving our app. You should start to notice some improvements soon, if you haven't already!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Better price, more feature options are out there
Reviewed on 2020/10/12
If you just need basic phone features, it's fine.
If you business grows, you will soon find it too...
If you just need basic phone features, it's fine.
If you business grows, you will soon find it too limiting.
What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.
Pros
The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features.
But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.
Cons
Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead.
I recently switched to TalkRoute because Grasshopper is missing:
- Call recording
- Multi-level greeting menu
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It gives me new hope that Customer Service can be excellent!
Reviewed on 2017/11/16
Pros
I can sign in easily, I can get phone messages by text or voicemail. I can easily set up extensions for multiple people with ease. I can add new phone numbers and search for the numbers I want.
There is so much I can easily do with this product, and when I have a question, the customer service goes beyond my wildest dreams for being prompt, and if they can't answer a question, I get a higher level of support immediately. They even offered to refund money on a service I wasn't getting (and thought I was). No haggling. Just reasonable people working overtime to do excellent work.
Cons
It would be great to have a lower cost for international return calls. We're an international company and there are additional charges for my Irish therapist returning calls via Grasshopper.

- Industry: Motion Pictures & Film
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good for price but still needs more features
Reviewed on 2018/12/06
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do...
Overall experience with Grasshopper is good. I've used their service for over 2 years now and I do still consider other options, but always stick with Grasshopper due to their ease of use and competitive price.
Pros
It's competitively priced and easy to use.
As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
It's straight forward and works well.
Cons
The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling.
It would be great to simply have a caller ID.
Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it.

- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Grasshopper allows our small business to have a professional phone presence and never miss a...
Reviewed on 2019/04/26
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when...
It's been easy to use and has saved us a lot of money by not having someone to staff a phone when there isn't a need to have a person on site. The cost is very reasonable and it's completely transparent to customers.
Pros
Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.
Cons
It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.

- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Makes managing a virtual team's phones sound like a fortune 500
Reviewed on 2018/12/04
When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really...
When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all?
Pros
Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.
Cons
It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It really makes my small business operate so much more smoother. I can take calls remotely.
Reviewed on 2018/05/15
Professional image to my customers and those I serve. Transferring phone calls to anyone on my...
Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool.
Pros
I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.
Cons
I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A clear, uncomplicated tool that works well for me
Reviewed on 2018/04/11
It is an economical, efficient system to use. The app with the little grasshopper face is memorable...
It is an economical, efficient system to use. The app with the little grasshopper face is memorable and cute.
Pros
I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message.
Cons
The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive.
About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation.

- Industry: Design
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best choice for an 800 number in a modern small business
Reviewed on 2018/07/02
Pros
No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers. Customizable greetings and hold music. Employees can hear the number before accepting the call and choose to send to voicemail.
Cons
The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.
Response from GoTo
Thanks for the 5 star review Bryan! Glad to hear Grasshopper is working out so well for you and great suggestion! Will share with our product team.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grasshopper is perfect for home, on the go and remote work businesses
Reviewed on 2018/11/29
As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone...
As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!
Pros
I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.
Cons
I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grasshopper Never Miss A Call
Reviewed on 2022/09/23
I overall love this app it gives me a different phone number so I can call back and not be giving...
I overall love this app it gives me a different phone number so I can call back and not be giving my number out if I prefer not to. Allows me to answer calls and normally I don’t miss any.
Pros
I never miss a call and can answer when I’m available
Cons
Sometimes calls don’t come thru so I see it as a missed call but can always call back
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to navigate but offers only small features
Reviewed on 2023/01/12
Fairly okay. I still like using ring central
Fairly okay. I still like using ring central
Pros
Only use this for outbound calls, when confirming and rescheduling patient schedules and so far so good.
Cons
No additional features and it kinda sucks.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software for the modern day office phone solution
Reviewed on 2022/05/06
Pros
Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.
Cons
The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Ruby service add on; product needs updates
Reviewed on 2021/01/18
The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a...
The biggest problem was when I upgraded to add the Ruby receptionist service. What was set up as a plan that was only going to cost a few hundred dollars, quickly ran up to costing well over a thousand. I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it. To make it worse I kept getting automated emails asking if my problem was resolved, and would repeatedly list the questions I still had about the billing. The response was that I needed to call in. I would call in and either be put on hold, or be told it was a Ruby problem. And of course the Ruby people said it was a Grasshopper issue. It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
Pros
It served its basic purpose of voicemail.
Cons
Over the few years I used it, they never made any upgrades. The ios app functioned well enough for basic things, but seemed to be forever just a beta product. The website's settings were hard to navigate and setting up the incoming call workflow was too cumbersome.

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've had Grasshopper for several years. It's one of the best investments I've made into my...
Reviewed on 2018/05/15
The software is easy to use and definitely worth the money. I can't imagine running my business...
The software is easy to use and definitely worth the money. I can't imagine running my business without it.
Pros
I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.
Cons
The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grass-happy User
Reviewed on 2022/10/31
It is super easy to use to contact candidates for job roles. So great it is!
It is super easy to use to contact candidates for job roles. So great it is!
Pros
I like softphones the most! really convenient!
Cons
everything is fine for me so far so there's no least for me to like
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Decent product for the price
Reviewed on 2020/07/23
We have a had a decent experience with it, especially for the price and simplicity.
We have a had a decent experience with it, especially for the price and simplicity.
Pros
Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones.
Cons
About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option.
The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating.

- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service!
Reviewed on 2019/01/08
Pros
Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone!
Cons
I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to.

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grasshopper has made it simple for me to run my business via phone no matter where i am
Reviewed on 2018/05/15
The software easily allows me to work remotely around the world
The software easily allows me to work remotely around the world
Pros
Grasshopper software is simple to use and as I travel international customers can always get a hold of me
Cons
Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.
- Industry: Internet
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Grasshopper works perfect in our office where we are so reliant on cell phones.
Reviewed on 2018/05/15
Pros
Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature.
Cons
The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great to not have to carry Two Phones! And access to one phone line from multiple devices!
Reviewed on 2020/12/06
Overall, it's a great option for our business since we work remotely and it's incredible for us to...
Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all access the same business line whenever needed. I do wish we had less errors than we have experienced though. Still the best option we have found though. Customer service is quick and helpful, but they haven't always been able to fix the issues I have had.
Pros
I was tired of carrying my personal phone and my business phone. Now I have access to both phone lines on one mobile device. Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well!
Cons
It has a lot of great features, but seems to have quite a few glitches as well. We have missing text messages on occasion and random errors like that.

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
No other system compares
Reviewed on 2018/05/18
Pros
Very cost effective, great features including mobile app, sound quality quality, and customer support
Cons
The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot.
Response from GoTo
Thank for the review and for being a longtime customer of ours John!

- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I need a Phone!
Reviewed on 2019/01/09
Pros
You can pick a new number or port your current number over and use Grasshopper features. Toll-Free numbers, this is what we use for marketing so we can track the calls I like the fact we use vanity numbers easy to remember and more people call on a toll-free line.
We have not gotten to use the apps yet but, having personal and business on one phone is great. Voice mail text is also great I can read and see fast what is going on without dialing back into the system.
Cons
The cons not many at all I found the pricing good, the features are rich, and the monthly option or pay annaully is great.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Its great
Reviewed on 2018/10/24
Pros
This software is pretty easy to use! it gets the job done and gives you your own personal extension so you can get back to the clients that need your help. I love that it has apps that you can download onto your computer. it just adds to ease of use of the software.
Cons
This software is great to use but can always use improvements. The interface needs some work for the ease of navigating but overall its ok. It can be inconvenient when the system will glitch the call history and either switch numbers or not even record them. It can always use some work, but overall its a great program.