Ordoro - Rockstar Employee
We are a small eCommerce business in the RV parts and RV Accessories space www.MakariosRV.com. We were at a transition phase for growth and could not really justify the expense of an additional employee, this is when we began our search for an intangible approach versus a tangible. Ordoro represents our latest employee and removes the human error factor. IT takes a little time to setup, but after setting up - it is fantastic.
Processing purchase orders directly from our eCommerce platform. Creating shipping labels from different carriers and printing them and then the software goes one step further and updates our eCommerce platform with the tracking numbers. Sure, other software performs similar tasks and this software Ordoro excels with the above mentioned tasks with very little effort on our behalf. Rockstar employee just happens to fit in with the rest of the team!!!
One improvement would be the final step in the process and this would be obtaining the tracking information from the vendors the purchase orders are pushed with a call and push back into the eCommerce platform. This will be the Bugatti in the SaaS platform.
great app !
Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this sooner!
Friendly technical support and service Fast customer service Desire to add features Works as advertised
No reseller program;rarely, some easily solved glitches when upgrading software
Great App, Amazing Customer Service!
We use Ordoro to integrate our warehouses with various channels and to write-back accurate stock levels.
We're really happy with the service so far and we look forward to developing more integrations in the future as we expand our business to new territories.
Ordoro's customer service is first class, no problem has been to small for them to take on for us which we really appreciate.
Ordoro's kitting options have made fulfilling our website bundle orders really easy.
We're looking forward to using Ordoro for more integrations with FBA warehouses worldwide.
We'd love to see an overall view of our stock by warehouse in the future.
Simple Software from caring people who truly understand what you need
I was looking for a solution to support my business and the Ordoro software and have been a pleasure to work with.
For their software, it was easy to implement, they have robust user manuals and videos that makes their system very simple and intuitive to use. The learning curve is short unlike other complex systems. The workflow is logical and makes a lot of sense. They try to get as closely integrated as possible to other systems and I can appreciate the great software they have built.
Their customer support is stellar and hands down some of the kindest people that are truly there to help you. I've asked some pretty basic questions and I'm surprised at how patient and responsive the team is there. It's easy to see how they stand out as most SAAS solutions are to on board you and then basically forget about you. This company is different, they are essentially an extension of mine. That's how SAAS should be.
5+ Customer Support
Simple System that is truly well thought out
Awesome USPS rates
Greater drop ship support such as attaching shipping labels and warehouse location inventory levels
Maybe the best customer service anywhere!
Ordoro's customer service should be the model that more business' use. They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see. Bravo, to Ordoro!
Their advanced features, like the inventory or PO features, which come with higher priced versions are not available to the smaller users as they are a bit cost prohibitive. It makes me anxious to build my company just to have these features at my disposal. I wish they had even an Inventory and PO Light Version for the smaller users.
Ordoro lives up to the hype
Ordoro Basic is exactly as promised. A comprehensive system for managing orders and shipping. Since I started using Ordoro, my orders have gone out faster, my shipping costs have gone down significantly, and fulfillment of orders takes up a much smaller portion of my day.
The best part about it all is that my customers are happier and much more likely to leave favorable reviews, reorder, and try different products we order.
Life was hard before Ordoro! I feel like now I can tell those old man stories like, "back in my day, we didn't have Ordoro. We had to copy and paste recipient addresses from Amazon to USPS.com through 15 miles in the snow uphill." Now orders are processed, labels are created and customers are notified in two clicks.
Great customer service
Faster order processing
Higher return customer rate
Less time and headache
None yet. So far Ordoro has completely changed the way I do business
First Rate Customer Support
User Friendly, Customize-able, Easy PO creation and inventory management, Great Postal Rates, Fast and consistent. Most of all - the best customer support we've ever come across after 18 years in eCommerce.
Better API communication with Bigcommerce would be a plus - but it's not a deal breaker by any means. Pitney Bowes API has been an issue - but this isn't ORDORO's fault. I'm pretty short on cons...
One Step Beyond
I admit it, I'm hard on vendors and I can't afford not to be. When you're sending out over 100 orders a day, sometimes more, you have to be on your game. It's customer's first, vendors last! Having a high volume of orders and working into the wee hours of the night, you're going to discover flaws and weaknesses in software that others don't and you're going to want it fixed fast. Ordoro support calms me because they have the unique ability to listen, then act, efficiently creating a solution for my business. I like doing business with Ordoro because they walk the talk. Not many can!
Ability to listen and understand my issues! Support feedback is patient. Solutions will follow.
Unable to read my mind, but then who can?
Great Product, Even Better Company
We started using Ordoro in November of 2015. Because of our growth, our products are growing in exponential volume. Ordoro is scalable and easy to use. It was easily adaptable to our platform. Like many businesses, shipping is tremendously important to our end customer. We require a product that is easy to use and can allow us to print and ship easily in mass.
The only thing that is better than the product is the customer service. The product is easy to use, scalable, and the API works great with our web application.
Shipping is often unpredictable and carriers can sometimes be not so reliable. We have asked for the ability to see when packages are taking too long to be delivered so that we can get in front of any customer service issues. This requires software development to ping all of the carriers on their end. Hopefully that is coming soon.
Top Notch Service
Ordoro lets me manage orders from multiple sites, in one place! I can see orders and print shipping labels from Etsy, eBay, and my own business site. Being able to bulk print labels makes things go a lot faster. The pre-set options are extensive (even flat-rate padded envelopes, which cost more than regular flat-rate envelopes). It's easy too, to reprint labels (they save as PDFs). And it's easy to cancel labels too for a refund. I have only ever used USPS, but you can load money for other shipping services like UPS. Any time I've had an issue, Ordoro customer service has been amazingly quick to respond.
The ability to manage orders from multiple sites in one place. And it can communicate with e-commerce sites, to let people know their order shipped and to mark the order as shipped on those sites. PLUS the postage is significantly discounted.
Sometimes I get error messages communicating with my sites.
Excellent App and Excellent Customer Service To Back It Up!
I spent about a month thoroughly searching for the right backend fulfillment software for my eCommerce business. I read up on numerous blogs, articles, and reviews. There were definitely some big name guys out there that I considered, but at the end of the day, I went with Ordoro and I'm so glad I did! I would highly recommend Ordoro to anyone else looking for a fulfillment app for their business.
-Easy to navigate and user friendly interface.
-Technically advanced and professional level quality.
-Great features(especially the deep discounts off of regular USPS rates!)
-Fantastic customer service for all your technical questions.
-Many features that can be added on an as-needed basis. You only pay for what you need which is great!
I honestly cannot think of any at this time.
Does what it says....BUT
I have been using ORDORO for about 8 months. It generally does what is says it does, BUT.
Pros: Easy to set up and get running. If you have a lot of SKUs from other places, you can import it with spreadsheets. Shipping module is simple and easy for the most part.
Cons: Kit/bundle totals do not add up correctly and WILL cause you to oversell if your inventory gets low. I have pointed this out to them repeatedly and their response has ranged from "no one else is having problems with it" to "We know about it but it is low on the priority to get fixed". I have many kits with 10 of an item. If your inventory level is 6, it will tell your sales channels that you have a full kit to sell! If your inventory level is 16, it will tell your sales channels that you have 2 kits to sell! Since when does 6/10 = 1?
If you make a mistake with the description or SKU, you CANNOT edit it yourself! You have to put in a help ticket!
For $200 a month I expected better.
Response from ordoro
Response from Jagath Narayan, CEO of Ordoro. (I have spoken to this customer personally over phone many times over the past few months.)
Paul, Thank you for the detailed review. Here are my comments.
Kits: We understand this corner-case you mention. Ordoro's kit calculations round up. So, if you are low on inventory, the rounding error may show one unit left when you have only a 'fractional' unit left. We are fixing this in the next version of kitting.
Customer Support: I agree there are some things you need a help ticket for. But as you know, we respond to these requests within the same day, if not within minutes. We offer unlimited phone support because we know our users sometimes stretch the product beyond what it is built to do. Unlimited phone support is also our way of identifying new features.
Pricing: You fit in the $199 plan based on high usage (multiple channels, advanced features like kits, large number of SKUs). Thank you for being an Ordoro customer for this past year.
The automation and customization has changed the way we ship!!
our mail orders went from being manually written across 3 platforms to automated and updated seamlessly across our 3 sites.
We really enjoy the automation and customization. We can pull orders from multiple sales channels. We can create manual orders and mass upload data as needed. We have all of our orders in one place and once shipped Ordoro then updates those orders not just locally but also across our other platforms. The shipping rates are also extremely competitive and we are paying way less than we were with basic postal rates.
We wish some of the branding options were included in the basic plan, having said that the start plan is perfect for smaller organizations that have outgrown their current manual method and are seeking a Goldilocks automated solution
Been using Ordoro for years and couldn't be more grateful.
Ordoro handles all of our shipping. Our brand, My Magic Mud, has gone from 1 location to 270 in a 9 month period and this solution has grown with us. For the price, there's nothing out there I'd rather use. They also save us a lot on shipping with their discounted USPS rates. I have no affiliation with them nor reason to write this review other than out of gratitude for the technology they've created that allows my little startup to compete with large companies.
It's unbelievably functional for the price. Saves on shipping as well. Ship fast and in bulk in seconds. I can process and ship out a hundred orders in just a few hours. Great pricing packages for small to medium size operations. Integrates well with BigCommerce and Amazon. Good inventory tracking. Constantly updating functionality.
I'd like to see more control over saving customer profiles. When I type a customer name, it saves the data and populates fields automatically, but I'd like to save changes and have control over what it future populates for easy reorder management. Doesn't have any good system for accounting that I could find. I also think Ordoro needs to provide some solid reporting mechanisms. But none of this stuff should be a deal breaker for any startup, smaller operation. Definitely not robust enough for larger companies or major fulfillment centers, but this software was created to empower the little guy!
The best all around inventory and shipping management program
We are a startup company that is rapidly growing. Ordoro helps us manage our inventory through several sales channels. The Chat box allows us to ask questions which the Ordoro team answers very quickly. The inventory management systems allows us to sell the same product over several different channels while keeping the inventory live and up to date on all the channels. The program automatically loads up the orders for the day, once we get in the office in the morning its just open and start, no waiting time on loading orders, just open and get to work. The packing list section provides all packing lists with ease, also providing a pick list with quantity and area of the Item. The Product Order section is very easy to work with, I use the low inventory of products section in order to see what products need a resupply, it is as simple as click order more enter a quantity and boom your PO is ready. We create several PO's over the course of the day, the program knows which items go to which PO without any mix ups. I have used programs in the past that mix up the products in PO's leaving my suppliers very confused. Overall, Ordoro is the best program out there for your growing business, it allows growth through dropshipping, inhouse shipping, it also uses a dashboard to keep track of daily sales, shipping costs, total orders, monthly sales, and the most sold item. Ordoro is also a work in progress and the staff is very open to hearing new ideas that can help with streamlining your business process. I would recommend Ordoro to every Ecommerce business out there, whether small or large Ordoro saves you and your employees time.
Ordoro: Great Order & Inventory Management Software!
We've been using Ordoro for over two years and we couldn't be more pleased. What we love: tiered pricing; we're not locked into a contract; the order and inventory management modules were very, very easy to learn and use; shopping cart integration is a breeze. We especially love the huge savings on USPS shipping costs! And their support is outstanding. Between online videos that guide you step-by-step and great documentation, it covered 99% of what we needed to know. The few times we had to reach out to the Ordoro Support team, the response was very timely. We highly, highly recommend Ordoro.
Easy to use; tiered pricing; no contract required; fast shopping cart integration; huge savings on USPS costs; outstanding online support and team
The very few times we needed to reach out to the Ordoro Support team was usually related to error codes. On occasion, the documentation on the error code was lacking.
Good software or the order process and the inventory tracking
With Ordoro you are able to create a list of suppliers, so that you can take care of each order by forwarding the order details to the relevant supplier in one click. Very easy to use, and you can see in one sec which are the unshipped orders to process all orders in time.
There is a problem with the sync/integration I think as it sometimes takes too much time to synchronize orders with the website/Amazon: it shows up after 10 minutes, or you have to manually update the orders. That can be frustrating.
ordoro is TOP SHELF!
I have been using ordoro in conjunction with my web store for over a year now and I couldn't be happier...well, unless they sent someone here to box up my orders for me. Seriously, the product is one of those HUGE timesavers that I could NOT ever see going without. Just batching orders and printing labels without having to cut and past each line into USPS.com or FedEx saves is well worth the low cost of this product.
Most of ordoro works as advertized, but you know, nothing is perfect and people are human so we are bound to create problems for ourselves. While learning how to use the system I was lucky enough to spend time with ordoro's fabulous tech support squad and I have to say, I am extremely impressed with the level of service received. Even if I call during a busy period and have to leave a voice mail, they return my call withing minutes (not hours or days.) Often, I am greeted by the calming voice of Kristen who always makes me feel like solving my problem is the most important thing she will do all day. Kristen was working on an international shipment problem (label not printing out right) this week and I received calls and emails far later into the evening than any normal person should be working. She was on it until it was resolved. Truly amazing support all the way around.
Give ordoro a try...I'll bet your competition is already using it. ;)
Why I Chose Ordoro Over the Other eCommerce Apps
After shopping around for quite some time for an all-in-one web application to help me manage my online store as well as my eBay and Amazon accounts, I decided Ordoro was the one for me. There are quite a few companies that offer trial periods and I wanted to make sure I was completely satisfied before subscribing so I did some research and shopped around. In the end, I found Ordoro was the easiest to set up and manage. I was able to import my inventory with just a few simple steps using their set-up program that walks you through your first time using it. There are also helpful videos for any questions you may have. Once I was set up, I found that it had everything that I was looking for in an all-in-one eCommerce app--simple and easy to use yet very robust with many features. I was also very impressed by their willingness to reach out to their customers to make sure they are happy with their services. In the end, I chose Ordoro because it was the easiest to use, full of features that I needed for my online business, and had great customer service.
-Quick and easy set up
-Many features so it is powerful, yet still easy to navigate through and manage.
-Outstanding customer service and friendly, down-to-earth staff.
support from ordoro is incredible
Our company has been using Ordoro for several years. We manufacture and distribute unique garden supplies. Orders come from all over the world, thru the company website into our Ordoro site, after which the orders are processed, pick lists created, invoices/packing lists generated, inventory managed, and shipping labels printed. We can process as many as 30-50 orders an hour, but couldn't function effectively/efficiently if we hadn't come across Ordoro. BUT, best of all, they have probably the best support team of ANY online app I have ever run across...if I notice a problem, my email is answered (or I may even get a phone call) within an hour, usually, and I have never waited more than a half day for a more complicated issue. A very service-oriented group, with an excellent work ethic. If anyone needs an all-inclusive, simple-to-use shipping program, THIS IS THE ONE!!!
There are so many features that create a smooth work flow pattern - they include importing orders from our e-carts, creating all the paperwork necessary for picking, packing, and shipping, including international orders.
rarely, some easily solved glitches when upgrading software
Likelihood to recommend: 9.0/10
Service After You've Closed Your Ordoro Account?
There is a willingness to serve with Ordoro that is rare in business today. I had to close a company due to distributor misrepresentation. Several months later, after closing the Ordoro account, I had to ask for records when an internal backup source failed. Ordoro produced the records I needed when my account was no longer active. There were no questions and no delay. Great "former" customer service.
I didn't find anything lacking with Ordoro services.
My Magic Mud runs on Ordoro
I can bulk print shipments instantly thanks to Ordoro. I've been able to scale up my business knowing full well that I can handle even enterprise level order numbers. I've been selling online for years and before this technology existed, shipping took hours! From beginning to end, I can now ship 60 orders in an hour.
Ordoro gives me the ability to manage inventory levels across multiple channels. It a system with a very fast learning curve. Plus, customer service is fast and very nice.
Their new pricing makes this option a No Brainer. If you just need to use Ordoro for volume shipping, it's now only $49 a month!!! I was paying $200 and still thought this was a good deal. They are innovating constantly, and now you can enable more options for a higher rate. They are literally saving their clients money.
I'll stay loyal to them as long as I'm selling online. My company is called My Magic Mud, look us up.