Yesware Reviews

Good solution for email templates - easy to set up and use. Good email scheduling and tracking.

Reformatting links used in templates. Email scheduling could be improved by adding "Send in X hours".

The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently.

The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch!

Its great being able to review if someone has opened your email - IF your email even gets sent!

- Product does NOT send your scheduled emails & keeps them in your drafts

- Yesware is not able to match their product well enough with Gmail which causes "environmental errors" - Yesware quote. Meaning, Yesware is comfortable moving this issue onto Gmail, the user or bad luck.

- Yesware will not refund your money when they can't inform of why their product did not send

- Yesware templates are more than below average with limited: font selection, size selection or colour coding. Their layout within their templates are completely restricted. This means you cannot upload anything from a photo to a gif without some type error or layout dysfunction.

- Yesware customer service is delayed. If you have a design issue or need guidence they won't respond within 1-2 working days. They attribute this to being based in the USA, however, continue to market towards customers in all times zones.

- Yesware do not permit public google reviews for open disclosure of issues and limitation of their service.

So I actually used Yesware when it first came out and merged over to the paid version for a little while. I left my company and didn't need. Now that I have my little side hustle going, I came back to Yesware and can truly say it has been a vital point for email tracking, attachment tracking, setting reply reminders, and using templates. Prospecting hasn't become a pain and I'm in love with the new Appointment feature!

I don't have any "Cons," but more so a gripe. Yesware's only CRM integration is with Salesforce. I'm a solopreneur and Salesforce is way too big for me. I use a different, free, CRM that suits my needs and it's a popular CRM that has many other integrations... except Yesware. It would be nice to be able to integrate with Yesware with other CRMs. The only way to "integrate" is to save outbound emails via bcc with your CRM's custom email that will sort your emails inside of the CRM.

Excellent tool for managing email marketing or just replies and basic inbox zero related tasks. The tracking feature to see when and where emails are open is extremely valuable/

I found Yesware sometimes had issues with my browser and Boomerang was a bit better with those issues. Additionally, I am not a lawyer but GDPR rules have made great tools like Yesware more complicated to use related to privacy rules of readers. However, overall its an excellent product and i recommend it.

I used this product while shopping for software to track email attachments; Yesware flogs that feature heavily on their website.

The Pro was that their Outlook integration is pretty concise. A small button in the Outlook ribbon gives you access to a dropdown containing your Yesware dashboard. Given that I was only interested in this product to subtly see who'd opened or shared my emails, the key information was very easily found.

I don't know what the issue was but the product never seemed to work. It told me emails I'd sent hadn't been opened... when I'd actually sent them to a peer at a neighboring desk and watched him open the message. I allowed several days for the system to update but didn't see a status change.

This strongly influenced my decision to not recommend this product to my superiors.

The email tracking is accurate and the mail merge feature is great

Analytics not very useful. Not much data.

I rely on "canned responses" a lot, and Yesware makes it so easy to personalize those responses by creating more of a e-mail template than a canned response. You're also able to track what e-mails templates get opened most frequently which is really beneficial when trying to figure out if your subject lines are effective.

I've only been using this software for a few months, and have not yet encountered anything negative about it.

Super easy to use! I have my templates I can use to respond to a high volume of emails fast and easy.

When creating the templates, there isn't a variable input, so you kind of have to remember how to structure the variables.

Ease of use, ability to save multiple templates and track how well your emails are doing

Setting up a mail-merge could be easier and more streamline, also increase the amount per mail-merge send

When my company initially announced that we were installing Yesware, I was cautious. I have been with my company since we were at about 25 employees and it felt like another spurt of growing pains moving towards having all of out business communications tracked and logged in SFDC. Once we had it installed, I realized how much value it provides. You're able to track when someone opens an email, where they open the email from & if they viewed content that you attached via the Yesware integration. You can also quickly add new contacts via the integration with SFDC without having to open another window.

No major issues with the product, but one issue that I have with the Gmail/SFDC/Yesware integration is that when you're attempting to add a new contact directly from an email, it doesn't always auto-populate the correct information leading to a less efficient way to enter new data.

The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great

Yesware is great at what it does. I use it to track emails, and it is always accurate and prompt. It enables me to engage prospects and clients in a timely fashion.

It's a little pricey per user. Yes, I know it's in line with industry pricing, but as our team grows it's getting pricey.

1. The product's cost/value proposition is one of the best out there.
2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not.

1. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer.

First of all, the email tracking feature of Yesware has been life-changing. I no longer have to try to read a client's mind or guess when the appropriate time to follow up is. Beyond follow-ups, I can also track email performance, which is an incredibly powerful advantage to have when half of your job is through email communication.

I wish it was more customizable, but overall I have gained so much from using this software.

Fast time to value

Driving teamwide adoption can be a challenge

The thing I like the most about this software is that it will tell you not only when someone opens an email but actually what they are clicking on and looking at within the email.

The thing I like the least is that sometimes it won't sync to a certain email and the tracking tools won't work. This happens very, very rarely.

Yesware offers some decent functionality and tracking for email "opens" and document sharing along with some flexible sending options and saved templates.

The limited open and document tracking details are limited and not available to use for any analytics unless your transcribe the info to another source every month
The templates are not user friendly
If you do decide you want more options in your Yesware you would be better off going to a different product.

Free! Huge pro is that it is free to use for unlimited email tracked and also it is simple to set up and implement across multiple emails.

If you had asked me 6 months ago to write this review it would have been extremely positive. However, over the past couple months I think the quality has gone way down. I think it confuses MY opens with other people's opens. This is based on my own testing (and obviously this is a huge issue with an email tracking service. Also it doesn't get as specific (time, date, location, etc.) as a lot of other options out there.

The email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest.

An alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself.

I love the transparency behind Yesware and it's reporting functionality to be more targeted in our approach. It offers great insight into what is working, and how we can better improve our messaging.

Yesware greatly works with Gmail and using it I can schedule an automatic email for running marketing and promotional campaigns.

This app greatly works with Gmail or Gsuite account and Outlook but is not available with all other emailing software which I least like about this software.

I like this software the most for business development. It allows me to have multiple people within 1 canvas email to where I can not only track the success of the outreach but create multiple touches to keep traction going.

I have had a couple of issues uploading CSV files into the system but other then that have not had any issues at all!

I love that I can create my own personal email sequence with content that I create. Quick, simple and easy to use. Great user functionality.

I did not experience and major problems. The tool worked as well as I needed it to.

1) It is very simple to start using it.
2) mail merge is a good feature to use
3) it allows for integration with SFDC

1) Pricing is not transparent, they keep giving out offers to those who don't sign up. But those who do they won't share any incentives.
2) Templates are pretty basic and not much help
3) Not much you can do with tracking as the IP usually tracked is not correct. So you cant use that information targeting