Deputy Reviews
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725 Reviews
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent & Easy to Use Time Management System
Reviewed on 2016/10/28
Our experience with Deputy right from the very beginning has been nothing but fantastic. If you...
Our experience with Deputy right from the very beginning has been nothing but fantastic. If you have any questions, they are answered, if you need help you can get it & it is also very cost effective.
We employ about 30 people & work in the Construction Industry. Due to the fact that there are many varied competencies involved in the type of works we do and there is also a number of different locations on any given day, rostering our staff used to be an absolute headache. Since implementing Deputy we have found this task to be completely trouble free. When we add our Employees to Deputy we input all of their relevant "Training" which includes competencies & site inductions which assists us tremendously when choosing who we can roster to the many different daily tasks we undertake. Our industry also requires that hours of work is reported of which is another feature Deputy is of tremendous value for. Not to mention the ease of actually paying our Employees each week via the connection with Xero.
Pros
The most helpful feature for us is the "Training" which allows us to know which of our Employees are qualified to undertake different tasks. It is also extremely handy when it comes to paying our wages - no more time sheets !! Once the Employees times have been approved which we try to do on a daily basis, it is just a matter of pushing the button & our payroll in Xero is ready to go. Also the "Scheduling" is wonderful & extremely easy to use.
Cons
The Android app doesn't provide as many features as the IPhone app.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Incredible amount of function. Deputy is a great solution to rostering/payroll if you can...
Reviewed on 2023/01/13
Made my busy day easier!
Made my busy day easier!
Pros
Constantly updated, great user interface with lots of features.
Cons
Can be slow to load on older machines /with a slow internet connection
Reasons for Choosing Deputy
The workforce was too basic for our needs.Switched From
CEIPAL WorkforceReasons for Switching to Deputy
Had the easiest-to-use interface and was easily accessible on phones /tablets /computers etc. Ran into limitation issues with other hardware.- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No bad until you try to leave
Reviewed on 2018/08/27
I have rarely ever left a negative review in my life but after my recent experience I feel it's...
I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.
Pros
It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.
Cons
Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.
Response from Deputy
Hi Natalie. We really value your feedback and will share this information with our team. Thank you for your honesty and we look forward to working with you in the future to improve your Deputy experience!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great for freelance work
Reviewed on 2024/08/05
I use this for my freelance position and it helps me manage out everything for my month
I use this for my freelance position and it helps me manage out everything for my month
Pros
I get the sheets very fast and easy to understand
Cons
When you first start using it it’s seems very overwhelming
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Deputy Review!
Reviewed on 2022/05/01
Pros
What we like most about this software is the ease of clocking in and out and tracking our employees locations.
Cons
We like almost everything about Deputy besides how it and ADP integrate. We are still trying to figure out how to connect the two.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy Time clock solution
Reviewed on 2021/08/26
Easy to use.
Easy to use.
Pros
The mobile app and web client make it easy for employees too clock in and out. You can also establish boundaries so that mobile app users are not clocking in away from the work location. Management can easily be notifies who is on time, late, or did not clock in at all.
Cons
It's not free but it definitely is worth it's value if you are paying for other time clock software.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple automated time tracking without needing manual spreadsheets
Reviewed on 2023/06/05
Pros
It was so simple to get started using Deputy. I love that I can clock in and clock out on my Apple watch two as I sometimes shut down my computer before remembering to log off on my time sheet.
Cons
Tracking additional hours worked to scheduled hours as TOIL instead of needing to record the time under TOIL specifically created groups which seemed like a roundabout way of doing things.
Alternatives Considered
Employment HeroReasons for Switching to Deputy
Subscription Rate which allowed pay per user / subscriber instead of needing to purchase a whole package.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
What a surprise!
Reviewed on 2023/05/25
It solved a really great problem for my company, since the program I was using before didn't help...
It solved a really great problem for my company, since the program I was using before didn't help me to monitor the time clock.
Pros
Really easy to use it, friendly interface and great customer service.
Cons
That it doesn't remember the hours we set and if they're different from the ones programmed we can't do anything about it
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pleasantly Surprised
Reviewed on 2023/03/27
Overall, I love the platform and their app. Way better than most I have tried.
Overall, I love the platform and their app. Way better than most I have tried.
Pros
The ease of use for both myself and my staff.
Cons
Sometimes hard to figure out different pay areas. No way to track staff during on-call situations, so we had to figure out a work around
Reasons for Switching to Deputy
Better ease of use and functionality for what we needed.- Industry: Leisure, Travel & Tourism
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Outstanding Customer Support
Reviewed on 2016/11/10
Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake...
Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake and Joseph on making the system work with ease and ensure we are using the system to its potential.
Our business has a high turnover of transient employees who work varied hours and days of work which makes it hard for our managers to roster efficiently.
The team at Deputy have worked with us to add custom features which can help with our daily struggles in turn saving us time and money by being able to roster effectively and ensure we are being compliant at each step.
As the Payroll officer for our Australian and New Zealand region, Deputy have allowed me to streamline the fortnightly payroll process. Removed the need for any manual inputting, in turn ensuring we have time for quality checks, within our limited time constraints on payroll day.
We are a fast paced business and this system works extremely well for our managers creating and publishing the rosters, as well as confirming timesheets.
Pros
Worked closely with our team to add additional features required
Fast response time
Realistic time-frames
Great problem solving skills, and solutions
Helps with rostering efficiently,
Forecast of costs,
Ensures Compliance
Reporting functions
Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration
New upgrade of system is more user friendly and responsive
Cons
More updates on system features/upgrades to come
More training for Support staff on system set up
Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly what I was looking for
Reviewed on 2017/05/25
Probably one of the best scheduling/staffing apps out there organizing my company's staffing,...
Probably one of the best scheduling/staffing apps out there organizing my company's staffing, scheduling and payroll.
Pros
The scheduling features, clocking in and out (especially with location services), communication with team capabilities, and overall polished interface are so well thought out and done. I researched several different software and apps, but this one really checked a lot of boxes for our small business. We have a core staff and many seasonal staff, so having a versatile staffing and scheduling app was very important. I love that I can copy weekly schedules, easily change staffing whenever I need to, communicate with the team about changes right through the app, and write notes about each shift with additional information. When it's time for payroll, the approval and tallying of hours is so quick and easy.
Cons
So far it is an indispensable part of my business. I (and my staff) absolutely love it. The only issue I still have with the app is its inability to have several different pay rates for each person. Our company offers several different "jobs" that people can claim, but each job has its specific pay rate. When it comes to payroll, it would be nice to be able to select which payrate that employee is being paid for each shift/or position. Once this is in place, then I will be able to benefit from the budget and exporting features of the app. Right now, I cannot, but I understand this may be a special set-up.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
No joke, Deputy will only sort employees by first name for several high-use functions.
Reviewed on 2023/03/16
Meets some of my basic needs. Total fail when it comes to customer service and certain basic needs...
Meets some of my basic needs. Total fail when it comes to customer service and certain basic needs like the ability to sort staff by last name.
Pros
Relatively easy to get staff setup. Ipad, mobile and desktop integrations are good.
Cons
When looking at timesheets on screen, Deputy does not allow employees to be sorted any other way than by FIRST NAME! Seriously, such a basic function is has been lacking for our entire time with Deputy (~5 years). I keep thinking this has to be on their radar and will get added, but nope! Still organizing my staff like their a class of 2nd graders, lol! Also, many promised integrations (like Square and Xero) have been highly problematic for me. I've just given up. I export raw data from Deputy into spreadsheets and handle it on my own from there. Failed promises. Abismal customer service outsourced to non-English speaking countries.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Daily Users thoughts on this Time Sheet Tracker
Reviewed on 2020/01/12
Overall great feelings towards this product. It is easy to use. Makes sense to the new employees,...
Overall great feelings towards this product. It is easy to use. Makes sense to the new employees, makes keeping track of my time so much better.
Pros
I love the daily photos your staff have to take. I love that it flows so well with Gusto. I truly enjoy how easy it is to clock in and out on a daily basis. It has a very friendly user format. I love how easy it is to edit the time when I screw up and forget to clock back in after my break. I like how I can see who is working on what days. It helps with planning ahead with the schedule.
Cons
I truly get frustrated when it automatically adds your 30 min break if you did not take one. Sometimes it can be hard to get the picture taken to clock in and out. I have had to restart the device a few times, and when you are done for the day and need to get going, that can be very frustrating. It would be a nice feature to see when other staff are asking for time off, so I do not bother asking for that time off as well if I do not need to take that same time off.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic!
Reviewed on 2018/06/20
This software has helped our company specifically with the scheduling aspect of our business. It...
This software has helped our company specifically with the scheduling aspect of our business. It saves the company scheduler time, helps us keep the time off requests and scheduling organized, and has made it much easier to communicate the work schedule to our employees. After trying the free trial, we knew it was the right software for us.
Pros
We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!
Cons
I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Deceptive conduct
Reviewed on 2023/06/22
Support team use email only. Most support issues are flicked back to the help videos and everything...
Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is
Pros
Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.
Cons
Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Deputy is fairly easy to use and has been a great help in setting up a new payroll system.
Reviewed on 2018/04/17
Pros
It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.
Cons
Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way.
I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Company use of Deputy
Reviewed on 2024/03/05
It has been positive.
I am able to search history on specific employees which is beneficial in...
It has been positive.
I am able to search history on specific employees which is beneficial in reviews.
Pros
I recently had a problem and deputy staff assisted until the problem was solved.
Cons
I felt the problem should have been easier to solve.
Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Seamless and cloud based, versatile. App driven for employees mobile devices, schedule at hand.
Reviewed on 2018/04/17
Pros
Scheduling is complicated and the data entry process can be tedious, but with the "Copy Shifts" function, entry is made easy and editing is simple. A great tool for time management.
App driven for seamless integration with employee mobile devices, schedule at the ready and employees can set alerts, push to calendar, notifications, etc. to their liking. The dashboard is pretty snazzy and clear. Export timesheet function makes payroll a breeze.
Cons
At present, I have not come across much I did not like, how ever, when exporting timesheet the calendar function does not always default to the current pay period. It seems to default to some odd dates. I am not sure what is causing that as we had set our parameters. Support Chat is good, but sometimes a phone call is necessary.
- Industry: Food & Beverages
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ Scheduling Software
Reviewed on 2018/04/23
Saves me time and hassle. Employees know how to use it quickly with little/no training.
Saves me time and hassle. Employees know how to use it quickly with little/no training.
Pros
Inexpensive, feature rich, and easy for me to export timesheets to our payroll provider, Gusto. It was easy to add our existing employees when we made the switch. Employees have no complaints using it for time off requests, unavailability or integrating with their calendar so they know when they're scheduled.
Cons
The manager side of the mobile app is lacking full access to make it easy to approve time off requests. Depending how I pull up the request from my phone sometimes it also shows the date as Christmas Eve from years in the past (like 2015). Hasn't been a big enough pain for me personally to be mad enough to contact them, though I should so they can tell me I'm dumb and using it wrong or fix it.
- Industry: Veterinary
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Scheduling Software
Reviewed on 2020/09/21
Can be slow at times and glitchy. Overall good and easy to use when working properly.
Can be slow at times and glitchy. Overall good and easy to use when working properly.
Pros
Easy to search for shift by employee, Easy to make templates and load templates.
Cons
Cannot filter locations, can be slow to load, Supervisor notifications go to the wrong person.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have loved the fact that I can have as many employees that I want
Reviewed on 2018/04/17
easy scheduling, great communication with my staff and the ability for my staff to drop shifts,...
easy scheduling, great communication with my staff and the ability for my staff to drop shifts, switch shifts of take an open shift.
Pros
My staff and I really like the communication in the news feed, the ability to post PDF and images as needed to all my staff as I use it for my Staff Memos. I also like the ability for them to 'confirm' the message after they have read it. Having the chance to edit the start time of a shift is also helpful as sometimes you forget to log in and it can be adjusted.
Cons
It doesn't show the amount of hours scheduled in a day at the bottom like other software I have previously used. (When I work) and it also doesn't let you type large amounts of text in the news feed.You have to send multiple messages or upload a word document. Users have also complained that they can't view what the full shift times are of other staff working, just the start times of other people. It would also be nice to have multiple people able to log in on the same computer at once. currently one person has to log off before the other can log in.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Simple program to use with great customer service
Reviewed on 2018/04/25
Pros
Simplicity in its use. I also enjoy the ease of inputting employees into the system and the ease of placing employees into shifts. Its quite easy to use and its functionality is great throughout all levels of use.
I can tell you that the customer services is also wonderful and quick to reply to any need. They really have someone available around the clock which is quite helpful considering I often times get my admin work done later at night here in the US!
Cons
Overall, there is not much that I do not like, I do wish that Deputy integrated for little to no cost with accounting or other IT Software programs. I would love to integrate with other programs that I use, but the cost is just too high to do that with the small business that I have. Its ok...easy enough to do on my own due to the ease of use of the program overall.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally found a cheduling and time tracking app that integrates with ADP for us
Reviewed on 2023/05/04
We like and it's very functional for us.
We like and it's very functional for us.
Pros
I like the ease of use and the multi functionality of Deputy as well as the fact that it easily and quickly exports to ADP.
Cons
When removing an employee after termination, there is no way to easily remove them from future shifts in order to terminate them without going through and deleting each shift individually.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good for small businesses
Reviewed on 2023/05/25
Pros
The ease of use and the user friendly interface for start is good for a small business that has one person doing multiple roles. Having a mobile app that can be used across most mobile devices makes it a very efficient tool for communication with staff and also a perfect system for timesheet signing. The added bonus is the geolocator for enabling shift work at multiple destinations to only be able to clock in close to the designated place of work.
Cons
Timesheet approval function on the mobile app needs improvement
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Recommended, but not for everyone.
Reviewed on 2023/05/02
It did improve our capacity to track where and when our workers were and how our costs should be...
It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency.
Pros
Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand.
Cons
Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify.