Crazy Egg

4.4 (86)
Write a Review!
Make the Most of Every Website Visitor.

Overall rating

4.4 /5
(86)
Value for Money
4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.1/5

93%
recommended this app
Sort by

86 Reviews

Sam
Sam
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Nice heatmaps providing useful engagement data

Reviewed on 2015/09/22

Crazy Egg is a very useful tool that allows you to get a better understanding of how your users are...

Crazy Egg is a very useful tool that allows you to get a better understanding of how your users are engaging with your website, offering much more than a standard Analytics package.

You can easily find out where your users are clicking on your pages using heatmaps, with several designs to give you a great visual.

Using this data I've been able to make informed decisions on where to place buttons/links to attract the most attention, as well as understanding which areas of the pages are getting the most attention.

You can track up to 100 pages at a time (with a pro account). Plans start from $9 per month with a basic account, which is perfect for individuals with small websites, but large sites or agencies can choose the $19/$49 or $99 plan.

Pros

Great price plans covering all audiences (individuals to agencies)
easy to use
heatmaps with extra data to understand the number of clicks on each element of your page
ability to track several pages across a number of domains (great if you run more than one website)

Cons

I was unable to create white label reports which is a shame

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

The tool is generally ok but for split testing it didn't really work for us

Reviewed on 2018/11/21

Pros

We've used the tool for several years, generally for split testing - to help us evaluate different designs of a page. It offers heatmaps, click maps - on which elements the users clicked, where they usually reach down scrolling.

Cons

It worked well for several years, but then it became buggy. Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants. I don't think it's something we did, because on some snapshots it worked well, on others not so well. That's why we switched to another tool.

Also, if you want to monitor desktop and mobile, you should create separate snapshots for each device.

Response from Crazy Egg

We are sorry you had a bad experience toward the end of your time with Crazy Egg. There are some great tools in the market and we hope you've found one that's working well for you. Thanks for taking the time to share this feedback. We'll learn from it.

Noemí
Noemí
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Reliable but simple solution

Reviewed on 2022/12/15

Pros

The heatmaps and the scrollmaps tools are effective. The data provided by the program was useful, but the process of obtaining it was kind of simplistic.

Cons

However, at the same I found that it would be nice if they simplified the UX a bit more but also add more advanced features that other competitors already master.

Alternatives Considered

Hotjar, VWO Insights and AB Tasty
Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2018/07/04

Pros

I really like how everything works in Crazy Egg, I make snapshots of almost every page on our website on desktop and mobile, and this helps our developers and designers greatly. It has the ability to view the snapshots in heatmap, scrollmap, and confetti showing where users came from. It is super helpful and works smoothly. Totally recommend for all who are not using it yet, it's a treasure :)

Cons

I think I would love to have a feature to download all the snapshots when they are ready to my computer. Because I make screenshots and it's not very convenient.

Gabriel
Gabriel
Overall rating
  • Industry: Computer Hardware
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Crazy Egg

Reviewed on 2020/04/15

The main achievement is vizualization, easy see what works and what does not

The main achievement is vizualization, easy see what works and what does not

Pros

I was able to see what was working on our lead generation pages and what did not work. Everything worked great from funnels to heat maps, the most that I used

Cons

I feeled it wased a little expensive, but well worth it, depending on your budget to acquire new customers.

Crystal
Crystal
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great Tool, But Expensive

Reviewed on 2017/11/13

Pros

We used to use Crazy Egg, but now we use Hotjar. In itself, Crazy Egg is great: easy to set up and it is exciting to see what users are doing on your website. But, the cost was a downfall for us (read more below)

Cons

We moved from Crazy Egg because of the price. Hotjar, a similar tool, has a free forever plan, which we loved. The next plan up is only a few bucks and you get 10,000 page views, but for any pages, which is unlike Crazy Egg which makes you select what pages you want to track. We also found that Crazy Egg was somewhat slow to allow data to be viewed.

David
David
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple setup and user experience but lacks features

Reviewed on 2019/04/16

Pros

Easy to integrate with WordPress themes
Heatmaps feature is the best in its class

Cons

The reports are lacking, specifically when trying to funnel users through a checkout flow

Carlos Eduardo
Carlos Eduardo
Overall rating
  • Review Source

Overall rating

  • Ease of Use

One of the first on the market

Reviewed on 2018/05/10

Pros

This tool is one of the most reliable tracking tools on the web. It shows how users interact with your website, enabling you to improve your product and get better engagement.

Cons

It could have a free plan (like some time ago), but now you have to choose a paid plan and can test it for 30 days.

Lukasz
Lukasz
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Most complex UX analytics

Reviewed on 2020/05/05

Pros

If you are interested in the flow of users through your site, then the traffic analysis tools included in crazyegg are the most advanced and complex on the market. It is worth to use to increase the interest of the site and keep the user for longer.

Cons

I didn't find any significant flaws. It is the most complete product on the market.

Ryan
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Websites Need CrazyEgg

Reviewed on 2018/03/21

Pros

Getting the insight into what people are actually doing on the site is outstanding. The recording feature is one of my favorite things to use since it shows you behavior of someone using the site.

Cons

There is a lot to get into with CrazyEgg, it can feel overwhelming at first to distill what data matters to you.

Sam
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Rounds out a suite of web optimization tools

Reviewed on 2022/05/02

Generally, I'm very happy with it and find that it works well given the price point.

Generally, I'm very happy with it and find that it works well given the price point.

Pros

In general, Crazy Egg is very good. I've used it for heatmapping and click mapping to understand where users are spending their time and if they're running into friction in the shopping process. I also stood up A/B tests using crazy egg - though this isn't where the software shines. Their screen recordings of actual users on your site can be extremely helpful as well.

Cons

I find their A/B testing tool to be a bit weak. Making GUI changes through their drag & drop builder is a bit clunky, and there isn't the insights or analytics you'd expect out of an A/B test tool these days. Use Google Optimize for this instead.

Alternatives Considered

Google Optimize
Dan
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Next level customer care

Reviewed on 2021/04/08

The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and...

The customer service is NEXT LEVEL. I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed. There are also a TON of resources on the Crazy Egg website to help you understand the software, what to look for, and best practices from other users and businesses to help you along.

Pros

I have had experience using Crazy Egg with multiple companies, including my own. It is such a valuable and vital tool when you rely on web based customer quotes, service and lead generation. The ability to see how your customers are viewing and maneuvering your website is a game changer.

Cons

The installation, while not super complicated, can give some independent users with less computer skills a little bit of a challenge. Crazy Egg will also not give you answers, only information, so don't expect this to tell you what to change.

Response from Crazy Egg

Hi Dan, thanks for taking the time to write the review. We try to make the installation as simple as possible (single javascript) but also our support team would be delighted to help out if anyone needs help around this. Moreover, we also offer professional services from our Crazy Egg experts around interpreting the data and insights from Crazy Egg.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Amazing heat map tool

Reviewed on 2019/02/20

Great tool to identify painpoints of the UX of a website. Used it for testing

Great tool to identify painpoints of the UX of a website. Used it for testing

Pros

Very easy to use! Insights are easy to read and understand. Great visual reports. Very useful in daily management of websites’ ux

Cons

Sometimes when downloading several reports at the same time not all of them were downloded

Response from Crazy Egg

Thank you for the kind response and for your commitment to our product. We have some exciting new things in the works and I've sent you a message directly to see if you'd be interested in learning more about what we're working on and sharing your experience so we can keep getting better.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for optimising your site / landing pages

Reviewed on 2022/05/20

Pros

We've ran a test using crazy egg and one of the best things in crazy egg by far (as opposed to GA) is the heatmap.
not only it gave us some insights on how visitors are using your site or landing pages, but it also helped us optimise the UI to get the maximum out of our offer.

Cons

1) pricing can be cheaper for what it does.
2) it's lacking some of the bells and whistles that other analytics tools have and can't be as a stand-alone (rather a complementary tool to your analytics)
3) it's really time consuming.

George
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Great tool, others are better priced.

Reviewed on 2022/07/28

Pros

Great tool feature wise but I switched to lucky orange because of it’s very very well priced basic plan.

Cons

There’s nothing wrong with crazy egg. This is a great tool to use.

Alternatives Considered

Hotjar and Lucky Orange
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software and price - helps you uncover how to improve your website

Reviewed on 2019/05/31

Overall, this is essential software for anyone taking the UX of their website seriously.

If you...

Overall, this is essential software for anyone taking the UX of their website seriously.

If you want to provide great experiences for your online customers then Crazy Egg will help you uncover exactly where to do this on your website. You'll learn what areas need to change or be removed, and what areas/elements are working well.

Pros

The heatmap (snapshots) feature.

The heatmap shows where users lose interest in a page and drop off.

The clickmaps show when users click elements that aren't clickable, or when they don't click elements you want them to click.

These features have enabled a data-led approach to refining client web-pages and improving their performance.

Cons

There really isn't anything I dislike about this software. It's powerful and priced fairly. Customer Support was also very responsive.

Amit
Overall rating
  • Industry: Internet
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Affordable software for heatmaps and A/B testing for small businesses.

Reviewed on 2020/11/07

Overall I liked it, super simple to install and use. Good value for money.

Overall I liked it, super simple to install and use. Good value for money.

Pros

I liked the simplicity of installation and use.

Cons

I didn't like that there is no free version of the software. Sometimes the 30 day trial is just not enough to evaluate appropriately.

Also, if you need complicated A/B testing functionalities, you won't find them here.

Stephanie
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CrazyEgg helps us evaluate web traffic for public site and to determine marketing tests.

Reviewed on 2017/07/12

We use it to evaluate page performance on our website and develop tests based on user intent and...

We use it to evaluate page performance on our website and develop tests based on user intent and clicks. We use it for both PPC and SEO testing, and it's a regular tool for our marketing team.

Pros

I like the variance in views. It's not just heatmap software with the red to blue hues, it also shows confetti view - a breakdown of actual clicks on the page and where that traffic originated. You can see by a device, by a browser, by Adwords campaign, by country.... I'm partial to that view. Plus, it also shows you real-time visitors to your site.

Cons

I question some of the click reliability, as some "clicks" are likely people scrolling on the page, because so many of the clicks are in dead zones on the page. That can skew the numbers a bit, in my experience, so ultimately it's a tool to get a nice general sense, but it's not well designed for reporting accuracy.

Micah
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Heat Mapping for Smaller Sites

Reviewed on 2020/04/10

Pros

Compared to some of the options for heat mapping, Crazy Egg is considerably more affordable. They do a good job of displaying the data captured as the heat map is running and making it easy to understand.

Cons

It seems to be designed for sites with less then 100k visits/mo, so if you have a bigger site or traffic you may want to consider another option.

Response from Crazy Egg

Hi Micah, Thanks for taking the time to write this review. With over 300,000 websites currently leveraging Crazy Egg, we work with clients of all sizes across all verticals. Our solution is built to scale and is a great fit for high traffic websites.

Orsolya
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Heatmaps with a twist

Reviewed on 2019/11/21

I only used the free trial for my partner's website but we both were satisfied so it is overall a...

I only used the free trial for my partner's website but we both were satisfied so it is overall a great experience. I will definitely recommend this platform to my colleagues.

Pros

It was easy to get started, the integration wasn't too hard either. I like the design and functionality. It's really easy to just use A/B testing for different website texts/article headlines. The offered 30 day trial period is sufficient enough to make a decision about continuing.

Cons

I so far haven't experienced downsides to this platform but maybe it's a bit pricey for a user who has a lot of pageviews on their website. It's great for websites with less traffic.

Alternatives Considered

Hotjar
Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Crazy Egg

Reviewed on 2018/09/19

New experience, just started working with their software a few months ago.

New experience, just started working with their software a few months ago.

Pros

Loved the listing abilities with this software. We sell products on this site.

Cons

Did not like the policy restrictions on Crazy Egg.

Response from Crazy Egg

Thanks for the feedback. I'd love to understand more about your concerns with policy restrictions (so we can address them for you!) I've shared my email with you or in this response, or you can always contact our Success team ([email protected]). We're always here to listen and learn.

Damien
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product that helps conversion and allows us to make high impact changes to our website

Reviewed on 2021/05/05

As a start up business with a large majority of sales done online it is key that we understood what...

As a start up business with a large majority of sales done online it is key that we understood what our visitors are doing on our site. Crazy Egg gives us data to help make decisions both for our business overall as well as for our website. We have made several changes to our site based on Crazy Egg data (and advice from Crazy Egg support) that has resulted in increased conversions on our site.

Pros

Easy to use
Great reports with meaningful data
A/B split testing

Cons

None from our experience so far. We have found all aspects of our experience to be positive.

Mark
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Improved Our Website Immensely

Reviewed on 2019/03/14

Pros

I love being able to see the visual maps of where our customers are going, clicking, and spending time. It's extremely helpful to know what information is relevant and what can and should be changed to make way for something more useful that will potentially make us more money.

Cons

Sometimes I am given information that I'm not sure what to do with. Not necessarily irrelevant but maybe undecipherable without aid.

Response from Crazy Egg

Thank you for your feedback. I am sharing my information with you here to help you get the most of your investment in Crazy Egg. I'd be happy to chat for a bit about the data you're seeing, your goals, and how I'd use what we've uncovered for you to help you achieve your goals.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really helpful tool for your website

Reviewed on 2018/12/13

Pros

Crazy Egg is a very helpful tool for your website. It shows a lot of great stuff, like what spot is the most popular or whether people click on your buttons or not.

Cons

Sometimes it can be glitchy, but that is okay as long as the product is live and constantly is being updated.

Emily
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Reliable Technology

Reviewed on 2019/03/13

Pros

Crazy Egg is a nice product to see what's going on on your website. It is an easy-to-use platform with quality videos and tracking.

Cons

The A/B testing could be more smooth, but overall a very good product.