Dynamics 365 Business Central Reviews

Dynamics 365 Business Central

4.0 (182)
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Enterprise resource planning for SMBs, formerly Dynamics NAV

Overall rating

4.0 /5
(182)
Value for Money
3.7/5
Features
4.0/5
Ease of Use
3.7/5
Customer Support
3.7/5
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182 Reviews

Adam
Adam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A good alternative to organize and grow your business.

Reviewed on 2023/10/31

Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater...

Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater productivity and profitablity• Improved forecasting and analysis• Effective monitoring of inputs and outputs.• Easy to use interface that can be accessed from anywhere, anytime• Optimized workflow• Easy access to customer data

Pros

I like Microsoft Dynamics since it synchronizes very well with the office suite, it has helped me increase productivity and profitability. It offers analysis and reporting tools to make forecasts, as well as the ability to monitor the inputs and outputs of the projects I am in charge of.Dynamics 365 allows me to get the requirements from my clients as well as my supplier partners with ease and has helped me create a perfect wokflow for my business. Additionally, Dynamics 365 allows me to onboard new clients, collect and save their data, and easily access it when I need it.

Cons

A negative point is its price, it is expensive. And synchronization with other platforms is dificult, from my point of view it should be more open for better interaction with other software.

Gaius
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent ERP with a lot of functionality

Reviewed on 2024/01/17

Very happy with Business Central, would recommend to every business

Very happy with Business Central, would recommend to every business

Pros

Very well designed ERP, data structure is very well designed so gives me a lot of confidence in the product

Cons

The user interface does have a steeper learning curve than some ERPs

James
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

365 business

Reviewed on 2023/03/30

So so not very impressed I think it’s all I have to work with

So so not very impressed I think it’s all I have to work with

Pros

Office ability to send emails and collaborate with others and it did offers choices but all add on cost

Cons

Sell businesses full version not starter style and charge for every add on we are using this for our benefit

Antonia
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Dynamics 365 Business

Reviewed on 2024/09/29

It is a solution that integrate all business

It is a solution that integrate all business

Pros

It is using AI with Copilot. This is helpful to reduce working times

Cons

It is a little difficult to learn for new users

Krystal
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Dynamics 365: Eh, it does what it should.

Reviewed on 2024/04/29

Pros

I do appreciate the integration options for 365 and the updates it has made from great plains.

Cons

The interface is outdated and it too difficult to find necessary reports. The report and field names are not common terms so you really need to know the software to find what you are looking for. Relying on the search feature is a bit immature to have to do.

Alternatives Considered

MIP Fund Accounting and QuickBooks Enterprise
Manon
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive Business Management

Reviewed on 2024/07/07

Pros

It was easy to integrate our sales and accounting data, making financial tracking a breeze.

Cons

Sometimes, finding specific features required navigating through too many menus.

ANTHONY
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

2 Thumps up!!

Reviewed on 2024/09/01

Overall i had a great experience with Dynamics 365 Business Central

Overall i had a great experience with Dynamics 365 Business Central

Pros

I like all the different options they have for small businesses.

Cons

I at first had issues getting setup but support helped me.

Brandon
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

AP Clerk

Reviewed on 2023/11/03

Pros

Very user friendly. Very easy to learn and master. Also great reports.

Cons

There were many times the servers were down and I would lose 1-3 hours of productivity.

Alvina
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just make it Easy

Reviewed on 2024/05/22

Pros

Their electronic invoicing because you dont need to right it manually or some other tools or equipment just your mobile and computer to make it easy

Cons

Nothing as of now because all over the feature was great

Jessica
Jessica
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for any business

Reviewed on 2023/08/28

I love it- I have used it for years and it is so useful.

I love it- I have used it for years and it is so useful.

Pros

I like that you can do virtually almost anything on this program. It can be tailored to whatever you need.

Cons

I don't love the price, but it is probably worth it.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best ERP software so far

Reviewed on 2021/06/30

The procurement process has been made easier.
Our asset management is now on point.
The human...

The procurement process has been made easier.
Our asset management is now on point.
The human resource management especially the payroll management bit is awesome.

Pros

Dynamics 365 BC has a variety of tools including the procurement module, human resource module, and the finance module.
It has a interface that is user friendly and easy to use.
It's workflows are outstanding and carrying out an activity from one end to another is made easy. With the workflows, at least a track can be made on the movement of activities carried out in the system.
The ability to generate reports is a plus which is also easy.
Another good feature is that it can be customized to accommodate the user needs.
It is also compatible with Microsoft Excel such that one can export and import data between the two.

Cons

At first, you will need some practice on how to manage it to avoid messing up with your crucial data.

Another issue is that running many processes at once can slow it down and this will force you to wait longer.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to Dynamics 365 Business Central

Dynamics 365 Business Central has a variety of tools that our organization needs.
David
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamics Review

Reviewed on 2022/09/06

Pros

It easily integrates with Microsoft products and has a full set of features that we use regularly.

Cons

Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning.

Alternatives Considered

Oracle Database and SAP Business One

Reasons for Switching to Dynamics 365 Business Central

It was originally a vista and was a great software product for small businesses.
Ashley
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

The new way to do business

Reviewed on 2019/09/17

Our business is running smoother since changing but we are slowly getting everything in the new...

Our business is running smoother since changing but we are slowly getting everything in the new system. It is taking some time but it easy to find orders/invoices when you know what to look for. I use it daily to send invoices, correct price errors, correct PO numbers.

Pros

I like that we are able to have all of our stages in one program. From our quotes to our invoices, we can keep track of the progress of each transaction. You can search by customer, order number, PO number, amount and there are many more options. After some training and a better understanding of how accounting works, I have excelled at understanding what needs to be done to correct issues or fix errors. I appreciate the ability to put notes on each quote, order, and invoice.

Cons

I wish there was a little more features such as having automatic invoices from multiple vendors but I think they may be working on that. I also wish there was a creation date for invoices and not just a posting date. I also wish there was a way to link invoices after you have made a change/correction such as the PO number being incorrect. Once you change the PO number, you have no idea that it went to another invoice.

Susan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Dynamics User

Reviewed on 2023/08/31

Pros

Mobile application for receipt submission

Cons

Difficult to use as saving is a two step process instead of one

asad
Overall rating
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The go to tool for POS integration

Reviewed on 2024/01/20

Pros

Really helpful and easily integrated with POS systems.

Cons

User interface and the technical details can be tricky.

Priyank
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great Functionality for Finance ERP

Reviewed on 2024/01/04

Pros

The functionality offered for the finance module along with ease of configuration and implementation for SME

Cons

Customization to meet business requirements are difficult to make on the finance side

Terri
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

BC challenging but useful

Reviewed on 2023/05/19

Pros

Ability to customize functions/processes

Cons

Reporting is limited. We had to purchase an add-on to meet our needs

Mohammad
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

important app

Reviewed on 2023/04/16

Pros

all feature from outlook or Microsoft office

Cons

easy to do or configuration or sync and important the safety

Saurabh
Saurabh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BC One stop ERP solution

Reviewed on 2022/07/14

Pros

It is a very ease to use software similar to just like using Excel Spreadsheet. As per my opinion it is a very effective product available today for all our Enterprise Building Solution. All the functions in Business Central are very Great and can be very fruitful for the Business if adapted effectively and efficiently.

Cons

Nothing to Report as of Now. I am not able to find anything to Report at the Moment

Alternatives Considered

SAP S/4HANA Cloud and Microsoft 365
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Keeps everything in once place.

Reviewed on 2021/01/06

Pros

Dynamics allowed me to stay organised. as D-365 has many tools , with all the variety of plug-ins, setting up automation and communication takes some work but it is really easy to see how my pipeline is working and have a single view of the company in one single dashboard.

Cons

it would have been great if it had a bit more features . i think that the reporting is the Achilles heel of the platform, it's a time-consuming task and not very straight forward as done in other platforms

Scott
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2013/07/30

I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our...

I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods.

A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service.

This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system.

Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.

Verified Reviewer
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Dynamics Review

Reviewed on 2019/01/11

It is really for basic use. If you are part of a manufacturing business or a large business, the...

It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros

Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons

Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

Carlene
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Beware!

Reviewed on 2022/04/22

None

None

Pros

Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year.

Cons

Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you.

Juan
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Microsoft Dynamics 365 intelligent Business Applications

Reviewed on 2021/12/16

Pros

Agility and innovation are integrated into a solution that meets all customer needs.

Cons

Requires greater functionality to meet the tax requirements of all businesses in Mexico.

Tim
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unnecessarily complicated and expensive to implement reports are terrible.

Reviewed on 2022/03/24

Terrible. I have been used at least 3 other systems and all of the others have been more intuitive....

Terrible. I have been used at least 3 other systems and all of the others have been more intuitive. This product is a mess. Worst decision we have made with our startup is selecting this software.

Pros

It is not a bad looking interface. That is the only positive thing I can say about this software.

Cons

The software is not at all intuitive, very little is possible to do out of the box, everything requires expensive consultant time to set up, and even simple reports are hard to generate. Way, way too complicated to do basic things. It leaves us with little functional reporting and a lot of frustrating headaches. By the time you realize you have made a mistake implementing its way too late.