NABD System Reviews

Nabd is a perfect website

Reviewed on 2016/06/22

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

NABD is great tool for managing support via multiple channels

Reviewed on 2015/10/07

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Our experience with the system

Reviewed on 2019/02/27

Excellent experience implementing and using NABD system Your review: Very good customer...

Reviewed on 2015/10/26

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Wow amazing CRM

Reviewed on 2016/06/20

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Nabd is easily tailored

Reviewed on 2016/06/22

Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues.
The service provides issue logging and an easy to read dashboard so I can asses the state of our responses. Our team find it easy to use and the mobile
app is also useful for dealing with issues on the move.

Customer

Reviewed on 2017/03/22

Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

NABD cloud based complaint system

Reviewed on 2015/10/07

With respect to my experience with NABD I found it very good app that could help in sending feedback and complaints between customers and different organizations with tracking the issue in multi channel support. Also NABD gives many options to full control the system (define authorization of each user or user group , define routing rules , define workflow for each organization with ability to change later)

Nabd Great CRM

Reviewed on 2016/06/20

"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present
Customizable to your organization
Pricing is good once you figure out your organizational needs"

Nabd is a good help disk

Reviewed on 2016/06/21

We are using this software to manage all our internal issues. In addition to managing our customers interactions via the customer portal and emails.
You just need to spend some time configuring the system to finally work as you are expecting.

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 2015/11/18

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Top notch customer service!

Reviewed on 2018/02/26

Ticketing system used in patient complaint tracking for company/process/product improvement.

Very good

Reviewed on 2019/03/29

Technical support is very impressive even if there is any problem it will be solved from them ASAP

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 2015/04/25

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

We have a great experience both with NABD tool and the staff.

Reviewed on 2017/06/15

Nabd is arguably one of the most important help desk solutions available today.

Reviewed on 2016/06/20

I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

Great software for efficiently managing our customer requests

Reviewed on 2015/04/22

- NABD is designed with an integrated customer DB
- Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels
- Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity
- Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases
- Customizable workflow that helped me to customize the system to meet my own business processes
- Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels
- One of the things to be enhanced is the authorization module UI
Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Customer Feedback Management System

Reviewed on 2017/03/22

Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.

NABD is a very interesting & useful help desk

Reviewed on 2016/06/21

Very interesting &useful help desk app ,every thing becomes more easy after starting using NABD App, it helped our company's staff to manage work ,
employees & reports better than before i advice all the managers of companies to try using NABD & you will notice the difference

NABD App

Reviewed on 2016/06/22

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

NABD help desk app

Reviewed on 2016/06/22

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

Nabd is an awesome management tool

Reviewed on 2016/06/22

NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Our agents love it. It made the way they manage their cases even simpler.

Nabd is arguably one of the most Important help desk solutions available today

Reviewed on 2016/06/20

Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

NABD Review

Reviewed on 2016/06/20

I love NABD interface. It's simple and easy to navigate that even a beginner could get to grips with with a full detailed user guide,
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.
Making this a perfect all in one suite.

Reviewed on 2015/10/06