Bullhorn ATS & CRM Reviews

This ATS has everything! Its user interface is unbeatable. The ATS requires little to no training because it is so simple to use, but still has complex and detailed features. I am able to integrate Bullhorn with email, ring central, our video interview platform and various job boards so all work can be done on the system.

The Jobs / Opportunities part can be a little repetitive and complex. But just something to get used to!

Its easy to set up and use and has a user friendly interface

No built in reporting function as standard

Bullhorn is easy to learn how to use and makes many functions of the Staffing world easier--for example, you can add custom fields to Bullhorn pretty easily to start tracking new aspects of your business, and it's fairly simple to add candidates, parse data, etc.

The reporting features are very helpful, provided your employees add in the data when they are supposed to. It's easy to filter out people and get the call lists you need.

Bullhorn's integrations with other software systems is a huge problem, as it decreases efficiency in the workflows. For example, although it can integrate with Sterling I-9s, it can't integrate with background checks. Even the I-9 integration looks sloppy and crashes a lot which adds many extra steps to your workflow.

It always amazed me how hard it was to integrate with a phone system--even after their multiple updates we couldn't click a number and dial it from the computer. That alarms me, as this software is built for people who are on the phone all day.

It's hard to do a mass-update for people. For example, if you add a new field, it's hard to complete it for a bunch of people and when you make the changes it often crashes the system. If you've been in business for a while this is a problem.

I like that you can put as much information in Bullhorn about the candidate, my favourite feature would be adding notes and you can notify your manager of whatever changes you made by tagging them to internal recipients. It makes the job easier and faster.

Sometimes, Bullhorn gets laggy, it takes time to load. And sometimes I would receive an error message after clicking the 'save' button. Had to clear the cached or reset my laptop to refresh the software.

Bullhorn is very user friendly and very convenient to use specially when you are familliar to any CRM tools.

Whenever there is an update I need to clear cache my browser to refresh the Bullhorn settings.

User friendly, has potential and support is very reliable

Limitation on few important features - it is not fun to always be referred to 3rd party (cost a lot of investment)

Very good User interface, reliable and light work with chrome and Mozilla fine and provide lots for feature for recruitment and searching, integration with job portal work great

I did use bullhorn more then 6 month and find there are many things which can be improved like vendor management and candidate upload and verification, its good for direct client but for c2c its very time taking process

I like the usability of the product provide the best experience in terms of tracking, searching , updating, and many more with great UI and work great on chrome but there are many things which makes recruitments very uneasy and long process to upload a consultant on portal.

verification of vendor, creating job, and less usable filter can make recruitment process much easy and less time taking

Good for job posting and resume sorting on a daily basis.

not the most dynamic ATS compared to others as far as functionality and integrations.

Its help to reach the candidate easily with their contact details.

needed more credits views the new profiles.

Nothing at all. It was a very cumbersome system to work with.

The entire system. Nothing was easy to use. We constantly had to find work arounds for everything.

User friendly complexity is reduced a lot compared to the old version of software. It has an option to save the visa status of the candidate. Tracking candidates and updating their status if they are available in the market or not is easy. Using it couple of time makes you an expert in it. Picks up the exact candidates which we are looking for based on the key skills which we have used. It has an option to leave notes which helps other users in the same company to know in the candidate is interested or if any others have reached the same candidate. Each user has his own dashboard to check the number of submission done and the interviews. total number of candidate on boarded. Its lot worth than what we are paying . Loading time is less which helps us to reach many candidates with short duration of time. All the mails sent to the candidate is saved in the history which is more helpful. You can find the candidates profile by just making a search be his address or name or by his contact number.

if the resume is in the PDF format then this cannot be downloaded in the DOCX format. When we are facing an issue we don’t have a source to gain knowledge about it only the training of this software is given at particular time. I see that there is a bit delay in the customer service response. When we open three to four new tab and open new jobs in each and refresh the highlighting part will be interchanged.

It does what any staffing firms needs. good selection of programs that can be integrated (but you can never have too many options!)

down times/issues do come up
could use better process for doing certain searches (noted in review)

This is a tool where everything is ready at hand. Bullhorn offers opportunities for lead generation, as well as for requirement delivery. The management process is seamless and does not require creating API linkages between multiple programs. All the information about each user/employee is organized in a logical and visually convenient form. Besides, the program offers easy and fast abilities to contact each other inside the system and share some important files. It is incredibly important for our company to be ahead of the competition and to make as many people of our target audience as possible aware of our services. We do believe that Bullhorn is really what we need for this aim to come true. With its help, our company can easily gather like-minded fellows in one team to create really unique and thoughtful ideas and run successful projects.

To tell the truth, it was hard to find anything we do dislike about Bullhorn. There are just some small shortcomings we would like to see improved in the future releases. For instance, our company would appreciate greatly if Bullhorn paid more attention to their ATS functionality. Very rarely, but still, there might be some problems with the e-mails arrival (personally, we faced this error just once or twice). In general, Bullhorn is a satisfactory platform.

Bullhorn is the best ATS I have ever used. It is very user-friendly. It only took me a day to know my way around bullhorn. It allows you to edit fields while you are looking at the list. This is very helpful as you do not need to click on a specific link to have it edited. Also, I love that it is integrated with MS Exchange as email conversations are recorded and can be seen by all internal employees. In addition, it is very easy to track the progress of each requisition. Bullhorn also allows you to set up reminders which are very helpful for busy recruiters like me. I love that text messages are also recorded in the system. Lastly, they have an awesome technical support team! Way to go!

For me, Bullhorn can still improve on tearsheets. Recruiters should be able to edit fields without them having to click a specific link/candidate. It would be very beneficial if they would add this feature as most job postings are really fast-moving. Another thing that I have noticed is with duplicate candidates. Sometimes I add a specific candidate and it shows me, 50 plus duplicate candidates. When I try to click one, it's nowhere similar to the resume that I uploaded. I hope they can do something about this.

It has tons of features and could grow with you. It also has a great marketplace so you can hire consultants to customize it. This was extremely expensive, however.

It seems like it was built on technology from 15 years ago, feels very clunky and was not as responsive, automated or taking advantage of the latest technology. I found myself wanting to skip tracking interactions rather than fire this Bullhorn system up.

Organization - The layout of the Bullhorn interface is simple. This makes training new users easy and makes working in bullhorn stress-free.

Detail - Bullhorn allows us to enter and retrieve a great amount of detail within records. This allows for accurate reporting and follow-up.

Customization - Bullhorn is very customizable. We can easily add components and fields to the interface within each function of the CRM.

User Interface - Though highly customizable, the windows and popups can be quirky. The sizes of windows for example can sometimes be to small for the data contained and require a great deal of scrolling to navigate through.

Email Capability - Bullhorn would be better with a full service email suite which included all of the functions of MS Outlook for example.

Data speed - We all want to work faster. Bullhorn can sometimes be a bit sluggish with the transmission of data.

We were encouraged to use a different ATS and chose to pay a little MORE for Bullhorn S for a few reasons:
1. Email is the primary form of communication for many conversations and the ability to be in the database while in Outlook was the number one reason for choosing Bullhorn S
2. Having the ability to create a workflow that matched our needs was a must. We do both direct hire and high volume contracting. We a process that works for both income streams
3. Customer Service - we almost didn't go with Bullhorn because of "rumors" about customer service support. We took the chance and are thrilled that we did. The customer service team usually picks up in a few rings. Even if the first level tech doesn't have the solution, they will get the issue resolved almost always on the first call
4. Set up went very well. The implementation team helped us to configure Outlook and Microsoft Office 365

Unfortunately the program setup forces you to select creation of emails using either Outlook or within the ATS. We create our emails using Outlook as normal and the emails are logged in the database. BUT if you are doing a mass email or want to use a stored template, it is a little bit of a process to bring up the email editor and to email via the database. That is manageable. The real issue is that often emails sent within the database wind up in SPAM. I have been told that there is NO solution. It means that I must follow up with the email recipient to guarantee receipt.

As noted above in my review, the biggest pro is the ability of the system to hold multiple functionalities for our company.

As noted in my review, the biggest con is the small glitches/quirks that the system has. It seems in every functionality I could name some sort of glitch that I have experienced.

Bullhorn is very intuitive, and I love that it passively tracks email conversations through email formats like Microsoft Outlook. It has powerful reporting capabilities, and makes sourcing passive talent much easier than with a traditional ATS product. It is reliable, has a nice, modern user interface, and is great for when there are multiple recruiters or teams working on the same projects. There are nice branding and marketing options available as well.

There can be a bit of a learning curve involved, depending on the system that people switch over from. Also, some of the options and customizations can only be accessed, managed or implemented at the enterprise level, which can sometimes be frustrating when there are multiple organizations and operating companies utilizing the technology under a broad set of circumstances.

Bullhorn is an excellent open source system that allows us to effectively engage our Candidates and Clients and driv revenue across our multiple business lines. They understand who they are and what they are great at and bring partners alongside to provide the industry leading tech that they do not have embedded in their tool. the support has also greatly improved in our 4 years where our questions and issues are answered within a day at the most. and, our rep is the best. She is so engaged with us and provides updates and keeps us where we want to be, on the leading edge.

I honestly have no cons for Bullhorn. the suggestions we have provided over the years have been taken to heart and implemented so that is all you can ask frm a partner. Listen to your clients and take action on relevant things.

Bullhorn is very user-friendly and perfect for a staffing/recruiting firm who is just starting out and in need of a candidate database.
I loved the Distribution List feature, where I could group similar candidates and then mass mail them within minutes.
I also appreciated having the ability to see a candidate's entire work history, submissions, interviews, and placements all in 1 page.

Bullhorn does not have the greatest interface. It also does not have the ability to text candidates.
If you are not active in Bullhorn, it will log you out after a few minutes and constantly require you to sign back in.

Easy to use, great tool in general. Best recruitment platform on the market.

stop logging me out after 30 minutes of use.

It's simple. I used this ATS/CRM at a previous company, so I stuck with it. You don't have to have a separate software like salesforce for the client mgmt.

Sometimes you have to login multiple times with your password. I don't have this problem with Wells Fargo or any other online passwords. Just bullhorn.

Sometimes the automatic resume parsing icon doesn't work.

It can be a little expensive for a basic account. One hundred a month is more then I pay for a premium Linkedin account.

Tasks could me more streamlined to include fewer clicks to edit the date/time/etc.

I got suckered into another year because of their 60 day cancellation requirement. If you don't notify them 60 days before your contract is up, your contract will automatically renew.