Olark Reviews

Easy to install and integrate with an ability to set times and behavior with the chat dialogue.

At the time it required using a third-party chat program on your local computer (e.g. Trillian). They now have a number of chat clients available.

Olark is a great and easy live chat software I have ever used. you can easily integrate olark if other CRM software Google analytics salesforce, MailChimp, etc..

for a customer to make the final decision on our product olark has been a great tool for us to chat with customer real time. The most amazing part that I love most is been able to track what people doing at the website, the page they currently visiting and this has been a great tool for us

excepts for downtime that we experienced in two or three occasions,
everything is great

We liked the notifications for the incoming chats as well as the option for all our representatives to control their availability.

We didn't like the fact that it wasn't possible to transfer chats from one representative to another while in the middle of the chat.

We have installed Olark on our site and it is a great tool for our salesteam. It allows us to see who is on our site live and multiple users can engage with site visitors.

It slows down our website a bit, and I'm trying to optimize page speed for the SEO benefits. I wish it wasn't as "heavy" an application.

Love the ability to transfer conversations to the various offices the individual is asking for information from - this would be amazing for the military to use now that they don't have AKO IM!

There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%!

Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution.

I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses.

The interface to super easy to use, and building chat views are a breeze.
The integration aspect is seamless and isn't painful like some other chat systems.

There are free options out there that are similar.
On occasion, I have experienced some outages, which is frustrating for customers.

Olark lets you see what pages the customer had viewed, what page they are on, and even what referred them to your website.

It also tells you if the customer is new or if they are returning customer.

I wish there was a way for the system to know when I walk away from my desk so that customers aren't talking to an unoccupied chat!

The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous.

Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service.

It is easy to use and it works like a charm. Instant notifications and email summaries are really helpful for improving communication with customers.

All is great except the issues we are getting from website performance tools which always mark Olark resources as a potential issue to page load experience.

Best Chat tool for front end UI because its a small bubble on the page and allows your users to be able to actively reach out to people on the website, you can see who is on the webpage, as well as integrate directly with SFDC.

It does not have a lot of OOTB integrations with some of our tech stack which isnt a deal breaker.

I found it really helped with assisting our customer with any questions or problems they may of had, as a lot of our customer don't like picking up the phone so it allowed us to help them in real time.

We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great!

We love the new hummingbird feature!

More control on features would be awesome.

This program is so easy to use that everyone in our office has taken a turn! We love that it can be a subtle, yet helpful, add on to our website. We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable.

Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.

We wanted to offer our software customers a channel for support and Olark seemed like a good choice. The interface is easy to navigate, and they have done a good job of thinking through the experience, like being able to customize and "away" message and the confirmation message. It is also very easy to implement with just a couple lines of code.

The biggest problem with Olark is its reliability. We are currently in the process of switching away from it because we would be online, ready to chat, and customers would tell us that on their end it wasn't showing up. There were multiple planned and unplanned outages, and it cost us some good will with our customers.

This application is the best option to give answers immediately

Can put more options for give múltiples answers

What I like most about Olark are the customization of the widgets, WordPress and G Chat integration, and customer support.

Was also awesome to meet the founders of Olark in person years ago.

What I like least about this software is the somewhat complicated WordPress integration process. Love that Olark integrated with WordPress and just think the Olark WordPress plugin can be improved. Would be excellent if integration was easier and more features were available within the WP plugin.