--- description: Learn how Olark can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Olark Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Olark](/software/90861/olark) # Olark Canonical: https://www.getapp.za.com/software/90861/olark Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/90861/olark?page=2) > Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy. > > Verdict: Rated **4.5/5** by 471 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Olark Your customers already want to chat with you. Will you respond? 6 ways you can make your customers happier with Olark: 1. See what they are doing. See who they are. Olark reveals who’s on your website and exactly what they are doing. Even see what’s in their shopping cart. 2. Chat in minutes. Copy. Paste. Chat. Just copy and paste Olark’s snippet into your website and chat with customers immediately from your web browser. 3. Brand Olark your way with flexible customization. With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control. 4. Olark plays well with other tools. Olark already works with your tools. Desk.com, Salesforce, Zendesk, Magento, Bigcommerce, Shopify, Google Analytics, Wordpress, Drupal, Joomla, and dozens more. 5. Find out if you're making customers happier. Get instant feedback after your chats so you know if you're making happier customers and where exactly you can improve. Discover how to improve your product and your experience. 6. Don't worry. You don't have to talk to everyone. You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you're not available, Olark will take a message. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 471 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Olark - **Location**: Ann Arbor, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$29,00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 103 more ## Features - API - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - Customizable Branding - File Sharing - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-Time Monitoring - Real-Time Notifications - Real-time Consumer-facing Chat - Reporting/Analytics ## Integrations (27 total) - Adobe Commerce - BigCommerce - Drupal - Drupal Wiki - Freshdesk - Google Analytics 360 - Groove - Highrise - Kanban for WordPress - PrestaShop - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud - Segment - SeoSamba WordPress Enterprise - Shift4Shop ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.getapp.za.com/software/2035411/whatsapp) — 4.7/5 (16296 reviews) 2. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Our Online Chat Platform" — 5.0/5 > **Jason** | *12 July 2018* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: We have installed Olark on our site and it is a great tool for our salesteam. It allows us to see who is on our site live and multiple users can engage with site visitors. > > **Cons**: It slows down our website a bit, and I'm trying to optimize page speed for the SEO benefits. I wish it wasn't as "heavy" an application. > > Chat feature for our site and sales team. ----- ### "We love Olark just as much as we love talking\!" — 5.0/5 > **Kristen** | *05 June 2018* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Love the ability to transfer conversations to the various offices the individual is asking for information from - this would be amazing for the military to use now that they don't have AKO IM\! > > **Cons**: There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%\! ----- ### "Review" — 3.0/5 > **Nick** | *13 February 2023* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Live chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time. > > **Cons**: No phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial. > > Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile. ----- ### "The Easiest Chat Technology for Your Website" — 5.0/5 > **Jackson** | *14 February 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution. > > **Cons**: I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses. > > This has allowed us to provide a very low cost, easy to implement chat solution for our clients and we haven't had people turn back after using it. ----- ### "Easy, reliable chat option" — 4.0/5 > **Dylan** | *24 January 2019* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The interface to super easy to use, and building chat views are a breeze. The integration aspect is seamless and isn't painful like some other chat systems. > > **Cons**: There are free options out there that are similar. On occasion, I have experienced some outages, which is frustrating for customers. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/90861/olark?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/90861/olark) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data