2 reviews

Atmail

Email solutions for service providers

3,5 /5 (2 reviews) Write a Review!

Overall rating

3,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
50%
recommended this app
2 reviews
Vishvas C.
Overall rating
  • Industry: Dairy
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have been using it forlast 10 years. I fell that team has kept me glued by Great Service...

Reviewed on 2017/10/19

Easy of Use and value to the money

Pros

I have been using Atmail side by side from Exchange 2007 to 2016 and able to keep users not migrating to exchange. Feature such as Push management for iPhone contact management calendaring has helped me to keep the users.

Cons

Only drawback is that Atmail is not having rich client like outlook. And system management is not very well documented. SSL/HTTPS need easy integration. More thrust WEBMAIL GUI

Response from Atmail

Thanks so much Vishvas for the review.

With regards to documentation, our Help Centre contains lots of documentation and is improving daily.

If you have a suggestion on specific documentation, please let our Support team know. We'd love to make it even better.

For easy SSL/HTTPS integration, the Help Centre documents are located here:

https://help.atmail.com/hc/en-us/articles/115006140567-Using-SSL-certificates-with-atmail-Exim-and-Dovecot-atmail-7-7-7-8-0-1

https://help.atmail.com/hc/en-us/articles/201388224-Configuration-of-CalDAV-and-CardDAV-via-SSL

Thanks again Vishvas for taking the time to write us a review. We sincerely appreciate your review and your business.

William B.
Overall rating
  • Industry: Broadcast Media
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Wasted time and money on a buggy and poorly supported service

Reviewed on 2020/04/09

Wasted time and money on a buggy and poorly supported service

We evaluated Atmail as an option to provide email for our staff and for our members. Our experience with the Atmail product, and the Atmail support was pretty dismal.

The codebase for the "On Premise" install was buggy. Atmail more or less gave up trying to fix it and just claimed we had been the "recipient of a sub-standard release which has resulted in numerous issues." and that a new and corrected version of Atmail was coming in a couple of weeks. That didn't happen.

We even tried to use the Atmail cloud. That service wasn't plagued by the issues and bugs of their "On Premise" version but it wasn't full featured either. We found the service substantially unusable because Atmailcloud has no option to add DKIM signatures and the result was significant amounts of bounced and denied emails. Again we waited for Atmail support to respond and they were absent.

This is really a shame since Atmail could be a great product but it's hampered by poor support. It certainly isn't enterprise class.

Pros

Full featured and slick looking product promised ease of use.

Cons

Buggy software and slow and absent support.